• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user johnk3727
Canada
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

Could not possibly be more thrilled with my Clearly.Ca order. Website was very easy to use, with the filters making it easy find the style you want, and the virtual try-on tool gives you a great perspective of how your frames will look on your face. I got a fantastic discount code as a new customer, and My Main and Central Sevilles arrived quickly by Xspresspost, courtesy of Clearly. But here was the best part. When I ordered frames from EyeByeDirect a few months ago, I had to pay extra for a soft case. When my glasses arrived from Clearly, they came in a HARD case, free of charge! I'm crushed. They got a new lifetime customer for the outstanding service I received with this order. I would totally recommend Clearly.Ca to anyone looking to buy frames online.

Products used:
Main + Central Seville Black with TransitionsR Advance Thin Air lenses

Service
Value
Shipping
Quality
Thumbnail of user ediem23
Canada
1 review
0 helpful votes
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December 2nd, 2020
Verified purchase

The glasses fall off the face. Perfect if your not using them when bending down or you wanting to put them over your head. I'm glad I kept my old pair, I only use these if I know I will not be doing any activity that will make them fall off the face

Thumbnail of user claireb222
Canada
2 reviews
0 helpful votes
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August 25th, 2020
Verified purchase

This was an amazing experience. I was a little worried about the online fitting. I ordered the wrong king of lenses and had to renew my order. The staff was very helpful and knowledgeable. A second order was placed and I received it in a timely manner. I will order more glasses again.

Thumbnail of user janes867
Jane S. – Clearly Rep

Thanks so much for your review, Claire! We know buying glasses online for the first time can be a little overwhelming and it definitely requires a leap of faith! We really appreciate you trying us out for the first time. If there's anything we can help with for your future orders (whether advice regarding fit or style or prescription), please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Thumbnail of user janicet188
Canada
1 review
0 helpful votes
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October 18th, 2020
Verified purchase

I ordered my glasses from you; and they they were shipped to an alternate address, as I requested. I received them and they are fine, thank you. You have kept up the same high standard that I have received in the past when dealing with Clearly Contacts.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Janice! Thanks for the great review and feedback! We truly appreciate it! We're thrilled to hear that you received your order in great shape, and you're enjoying the frames! If there's anything we can do to help make this great 4 star into an excellent 5 star, please feel free to reach out! - Team Clearly

Thumbnail of user sydneyh98
Canada
1 review
0 helpful votes
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July 5th, 2021
Verified purchase

I ordered my usual contacts from Clearly and they arrived on time and in perfect shape. They are always consistent in having the product I need and with delivery. Also saves a few dollars compared with ordering from my optometrist.

Thumbnail of user ruthb994
Canada
0 reviews
0 helpful votes
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January 22nd, 2022
Verified purchase

I am very happy with my glasses. The glasses came and were exactly as expected. They are inexpensive so no, they won't be/feel as sturdy as your $300 pair you might have, but they sit as measured, and the lenses are done to the script you provide. Very pleased.

Thumbnail of user dalev51
Canada
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

My experience was very good with the staff at the clearly store I Chinook center. They were very accommodating and helpful. My order arrived a couple of days early. There was no issues. I am very happy with the purchase.

Thumbnail of user walterb385
Canada
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

This is a follow up review from my earlier one closer to the purchase. I have purchased 2 pair of glasses one progressive and one for computer/reading.
I have worn them for 4 and 2 months respectively and am very happy with them and the professional service I have received during selection, purchase and delivery.

Thumbnail of user carolynh757
Canada
1 review
0 helpful votes
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May 30th, 2021
Verified purchase

I was informed that certain components of my prescription/lenses were not available and that there would be a delay. I appreciated the transparency in that email. Ultimately, it wasn't delayed for an extended period and I received my order before the estimated date.

Thumbnail of user janes867
Jane S. – Clearly Rep

Thank you for your review! We really appreciate you sharing your experience, and feedback--and we're sorry to hear about this delay! If there's anything we can help with in the future, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Thumbnail of user carment124
Canada
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

Was skeptical at first tbh but but my order came the next day and there was even a little bag of gummy bears in the box which was a nice touch. Will probably continue ordering from clearly from now on because of how easy it was.

Thumbnail of user miriamb100
Canada
1 review
0 helpful votes
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October 11th, 2020
Verified purchase

There were lots of different styles and designs to choose from. I was able to "try them on" before I decided on a pair to pick. It was fast delivery and 100% satisfaction. I would recommend it to all of my friends.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Thanks so much for the excellent rating and review Miriam! We make sure to have a wide selection available to meet all of our customers needs and preferences, so we're thrilled to hear you found something that works just for you quickly and easily! Thanks for the recommendations, we're excited to hear from you, your family and your friends real soon! - Team Clearly

Thumbnail of user brittanier3
Canada
1 review
0 helpful votes
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January 16th, 2021
Verified purchase

I always have a pleasant experience with clearly, I don't shop anywhere else for contacts. They always ship very quickly. When I noticed they didn't ship out the day they were supposed to, I contacted and they said they were just waiting to receive some more in the warehouse and they would ship them right away and they did, I received them within days. The customer service is always awesome. Highly recommend!

Thumbnail of user angelac692
Angela C. – Clearly Rep

Thank you so much for the excellent rating and review Brittanie! We're so glad to hear that you're enjoying our speedy services, and great products! We'll be sure to pass along your great feedback to the rest of the team as well! We look forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user marieannn
Canada
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

The glasses are really difficult to clean. I bought those for my 9 year old daughter and she isn't able to wash it on here own. It's the first time we have a pair of glasses that hard to clean. Even myself have a hard time to get them to a decent level of cleanliness

Thumbnail of user meganw316
Megan W. – Clearly Rep

Thank you for your review, we truly appreciate it! We are sorry to hear you are finding the glasses difficult to clean. We have a few tips and tricks we would love to share with you. Someone from our Customer Care Team is going to reach out to you directly to provide further support. Please keep an eye on your email inbox. -Team Clearly

Thumbnail of user marthad311
Canada
1 review
0 helpful votes
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October 4th, 2020
Verified purchase

The eyeglasses are great and are a good fit. The sunglasses are fine too but the arms are so straight they keep sliding down my nose, it would be better if they were bent a little bit to fit behind my ears.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Good Day Martha! Thanks so much for your review. We appreciate the positive and thoughtful feedback! It's great to hear that your eyeglasses are fitting and working out great for you! It sounds like an adjustment may help your sunglasses fit you a bit better. We have a blog article regarding how to safely do this at home (https://www.clearly.ca/thelook/how-to-adjust-glasses/). Alternatively, we can suggest contacting your local optical shop, as they may be able to also help adjust your frames for you. We do recommend calling them first before making the trip due to new COVID guidelines and policies. If there's anything else we can help with, please feel free to reach out to us! We're 'looking' forward to 'seeing' you again soon! -Team Clearly

Thumbnail of user kimb1901
Canada
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

I received my glasses quickly approximately 5 days before the scheduled delivery date. Excellent fit for my face I really like the quality of these glasses with the lenses they provided. I would say they are the best value for your dollar.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Thank you for your review Kim, we truly appreciate it, and we're so glad to hear that you're enjoying the new frames you received from us! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - AC

Thumbnail of user garyp783
Canada
1 review
0 helpful votes
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April 7th, 2021
Verified purchase

This was my first experience with Clearly and I am very pleased with them. My glasses came when they said they would, the prescription was accurate and the frames were as ordered and fit comfortably. Very reasonable price as well. Thank you!

Thumbnail of user malinc2
Canada
1 review
1 helpful vote
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January 7th, 2023

My first pair fell on the asphalt so I understand that they broke but the second pair fell 30 cm softly from my nightstand and the frame cracked. I had glasses for 35 years and never happened to me. They gave me a bit of discount but I dont want the hassle of ordering a third pair of glasses again within 9 months. They could not say what kind of material it is but I think acetate which I am not going to use again.

I have ordered other glasses from Clearly that worked fine so I am not saying it is always like that but I feel sad that we live in such a consume and waste society. How shall I know which glasses are really good quality? Would be good to specify what kind of plastic, like zennia says acetate or other plastic.

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Quality
Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Malin, thank you for your review and feedback, we truly appreciate it.We're also sorry to hear about the issues you've come across with your eyeglasses. We have an excellent warranty policy that can help with this! Our 365-day Warranty Policy covers manufacturing defects, not related to wear and tear or accidental damage. We would like to take a closer look and see how we could make things right! Someone from our customer care team will be reaching out shortly. – AC

Thumbnail of user danielam123
Canada
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

I m really pleased with my experience with Clearly, I always find my brand at a great price. This time I got prescription contacts in a lovely green color - really cool, and very conformable on my eyes

Thumbnail of user sheilas408
Canada
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

Great service and easy to order! Love clearly contacts and definitely will continue to buy future glasses. I'm still debating on contacts for my daughter but I tell all my friends and relatives to buy from you!

Thumbnail of user catherinem896
Canada
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

I have been ordering contacts from Clearly Contacts for a few years and they have always had the brands I look for. They have great customer service. Website is easy to navigate. Keep up the good work!

Thumbnail of user sp248
Canada
1 review
0 helpful votes
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January 24th, 2021

I don't think I could say enough good about this company. From the clean and informative website to the variety of glasses and prices to their customer service and speedy delivery. It has been a long time since I've had such a good experience with a company. I ended up buying 2 pairs with prescription lenses for half the price of the last pair of glasses I had. After placing my order they informed me one of the pairs I bought was no longer in stock. The email was quite humorous and they apologized for the mix up. They reimbursed me for the purchase, but they also gave me a credit on their website to use for another pair of glasses. They offered to help find another pair similar to what I was looking for, but I was easily able to find a pair myself. The first pair came weeks earlier than expected and the other pair are on their way and should be here weeks earlier than expected as well.

Products used:
Prescription eye glasses

Service
Value
Shipping
Quality
Thumbnail of user angelac692
Angela C. – Clearly Rep

Wow! Thank you so much for your great rating and kind words Shaun! We truly appreciate it! We're thrilled to hear that the frames you received from us are working out great for you! We look forward to helping you find that next perfect pair real soon! If there's anything we can assist you with, please feel free to reach out! - Team Clearly

Thumbnail of user karenp1534
Canada
1 review
0 helpful votes
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June 27th, 2021
Verified purchase

My order came quicker than expected! I got my order like 4 days after placing it, which was wonderful since i believe on the last day i got an email saying my order got shipped, and then a couple hours later, the package came.

Thumbnail of user geoffreyb118
Canada
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

This was the second time I have ordered from Clearly and it definitely won't be the last. With the amazing deals, and very quick service, this has been the best experience I have had purchasing new glasses. Thank you Clearly, for the wonderful experience!

Thumbnail of user marialouisam
Canada
1 review
0 helpful votes
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August 21st, 2020
Verified purchase

Professional staff at downtown Toronto store. Only thing was I spent a lot of time identifying glasses online hoping I could then be measured at the store but because of astigmatism, was told it was more advisable to choose a frame at the store.

Thumbnail of user loril678
Canada
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

I ordered 3 sets of glasses. One set was crooked so I requested a replacement, there were a few mores steps to the process than I expected but in the end the glasses were replaced or repaired and I was happy with the results.

Thumbnail of user adrieleq
Adriele Q. – Clearly Rep

We are very happy to know that you had very good words to say about your experience with us, Lori! Your feedback is very important to us as it encourages us to strive harder in servicing our customers. Please let us know if we can do anything to make your experience worthy of 5 stars! - Team Clearly

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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