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Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.
This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.
I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?
Wrong brand of contacts was sent, however it was handled very well by the representative. My order was replaced and sent right away. The contacts also arrived in a timely manner.
Appreciate the services!
I have a very strong prescription, and my contacts always have to be ordered from the company that makes them, clearly always has them to my door in less then a week, I have never had a problem with any of my contacts will continue to use and recommend clearly to friends and family!
The delivery was within a few days, which I was really pleased with... The contacts are comfortable to wear. The packaging of the contacts are a little fragile when you tear them apart ( easy to open the next pair by error)... Overall I am very pleased...
Purolator can not enter my apartment building to place the order into my mailbox, while Canada Post can.
So please stop "upgrading" my shipping to Purolator. I am always not at home when they try to deliver. Then I need to drive to some central shipping location to pick up my order.
* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We're truly sorry to hear that your last orders were upgraded with Purolator, Robert! We sometimes proceed with those upgrades to keep ensuring a fast delivery of certain orders, and we can definitely imagine that this was frustrating if you specifically picked a carrier for the delivery of your order. We'd love to help and make things right, and a member of our customer care team will e reaching out to you shortly to provide further support. - Team Clearly
I loved my frames, however I am not able to get my prescription filled with Clearly because I have a tint in my prescription and there is a coating on the lenses which prevents this. I hope in the future they will have the option of tinting the lenses or removing the coating as an option. I still have to buy my prescription lenses locally.
Hi Jean! Thanks so much for the great review! We'll be more than happy to DM you and follow up on this shortly! If there's anything else we can assist with, please feel free to reach out to us! - Team Clearly
Great service, prompt delivery. Well designed web-site, very easy to navigate, up to date and very fashionable, fabulous, quality frames from various designers and most of all great and reasonable prices.
Thanks so much for the terrific rating and review Annie! We're glad to hear you're finding our website easy to navigate through and order off! That's our aim for all our wonderful customers! We look forward to 'seeing' you again real soon! - Team Clearly
I wanted my contacts
First time I tried this website
It had a discount that day and or free shipping however I gave it a go. I love saving money. And it came with a cute presentation including candy and a business card saying eye candy. How cute.
My order was on time and everything in perfect shape except the sun glasses are way to loose for my face. They fall off. My face. Very annoying and sad because they were very expensive! I ordered a regular pair of glasses at the same time and they are perfect.
We're sorry to hear about this experience! If the sunglasses are fitting too loosely, sometimes a quick adjustment can fix this and we have a couple of options for this. Alternatively, we have a super-easy 60-day return policy which covers fit or style reasons like this, and we'll reach out to you directly with details. Keep an eye on your email inbox. -Team Clearly
Unfortunately my contacts were sent to the wrong address. Lucky for me the person reached out via Facebook. I was able to pick them up from him. The address was correct on the package but dropped at a similar address.
A little frustrating but lucky to get them in the end.
We are truly sorry to hear about this experience, Nicole! That is so nice to hear that person was able to connect with your over Facebook to get your products to you. We would like to reach out to you directly and hear more about this experience to make it does not happen again! Please keep an eye on your email inbox, thank you! -Team Clearly
My rx glasses broke after enduring 2 years of abuse and then facemasks putting pressure on the arms. I found my rx and tried Clearly to purchase a youthful looking pair of glasses, on the inexpensive level! It worked and I am very happy with my glasses. Anxious to be able to use clearly along with my insurance program to get more glasses that will keep me going for a while!
Hi Steve! Thanks for the review and feedback! We're glad we were able to help! Don't worry, we understand the struggles with eyeglasses and face masks. Here's some helpful tips to make things a bit easier, since face masks are now a requirement almost everywhere that might help; * Rolling a tissue under the nose bridge (especially works well if the mask has an adjustable metal tab for fit) to provide a barrier to breath that might fog your lenses * Wearing the frames a bit lower down on your nose. *For back-of-ear comfort, finding masks with smaller rolled elastic or ties that go behind the head instead of behind the ears. We really hope this helps Steve! We look forward to 'seeing' you again real soon! - Team Clearly
My last order I received contacts that were defective out of the box. I reached out to customer service and they refused to replace the damaged box. I will never be purchasing through clearly again. Horrible service and products
Thanks for your review and feedback, Bethany! We are sorry to hear of this inconvenience. Your eye health is really important to us and we would love to take another look to see how we could make things right. We will be in touch shortly - please keep an eye on your inbox! - Team Clearly
Clearly has good customer service. I was initially unhappy with the sunnies given to me by Clearly as part of a promotion. Was disappointed in the glasses' quality and wouldn't have paid more than a few bucks for them. After leaving a negative review, Clearly contacted me directly and offered to help fix my negative experience, refunding me their value of $30 as a credit. Will definitely be shopping again with Clearly :)
Thank you for your updated review, Justin! We're happy that we were able to help make things right. Looking forward to helping you again soon! All the best. - Team Clearly
Up until delivery the experience was great. When I received the package the box was burning hot. It's was a very hot day and I assumed it was sitting in the delivery truck all day. I was concerned for the quality of my contact lenses as it should never e in hot temperature.
Very pleased with my contacts, however it would be nice if they offered free shipping on orders that don't cancel out the promo codes. I try to order when they have promotions but they always cancel out the free shipping promo codes. In the end the shipping is basically the same amount as what the discount code is.
Thank you for your feedback, Hannah. We strive to provide affordable prices and are always updating our promotions to give you the best deals on your eyewear needs! We will be in touch shortly to see how we can provide further assistance - keep an eye on your inbox. - Team Clearly
The lenses are pretty gud and specially the layer which makes it easier to clean but the frame become losses within first week of use so that it doesn't even stay on my nose and keeps on falling by itself. Moreover the frame is such that the eye lashes keep on touching the lenses making u to clean them frequently... I m giving 3 stars coz I m 100% satisfies with the quality of the lenses but the frame is very bad.
Hi Sahil, thank you for your review. We're sorry to hear about this experience! We want our customers to be 100% satisfied with their new glasses, and it sounds like we're missing the mark here. It sounds like an adjustment would help the glasses fit you more closely, and also help the issue of the lenses touching your eyelashes. We have a few options when it comes to adjustments, and we'll send you details directly. Keep an eye on your email inbox. -Team Clearly
I ordered 2 pairs of glasses for 1/4 of the price I have paid in the past for 1 pair. They were delivered quickly and they are excellent quality. Im so glad I ordered. Will be ordering again in the future.
Thanks for the great feedback, Genevieve! We're big believers in making eyewear accessible and helping everyone 'see amazing' - we're happy to hear you were able to take advantage of a great deal! - Team Clearly
I got sent the wrong prescription contacts. Which I have an astigmatism so it's pretty important that it's correct. They processed the return quickly and got the correct ones about a week later. Just a headache.
* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
What a negative experience, Tryse! We're terribly sorry about this unacceptable mistake, and we'd love to make amends for what happened with your order. A member of our customer care team will be contacting you shortly to provide further support. - Team Clearly
Love that I can just go online and order my contacts when I run out. It's even better that clearly will send me an email close to the time I'm about to run out, reminding me that I need more. On their end they ship them out expediently.
I was in need of contacts and after placing my order with Clearly they arrived within a few short days. The process of putting in the order, payment and receiving my contacts was incredibly fast and efficient. I'm a very happy camper. :)
I was able to try a new style easy with the view and fit guide. People's reviews helped to understand the fit as well. Glasses came fast and looked as I expected them too. Good price too! Glasses fit well on narrow face.
This was my first time ordering contacts online on the 20+ years of wearing contacts, and I was really happy! The ordering process was easy, the price could not be beat and they arrived to my home quickly. I will definitely be reordering!
Hi Jolene, thanks so much for trying us out, and sending this feedback and kind words! We really appreciate it! If there's anything we can help with, please feel free to reach out. We look forward to 'seeing' you again soon! -Team Clearly
I appreciated clearly following up with me for the first part of my order through email + call because of some clarification for my prescription, however, after the fact I wasn't told I would have a shipping delay. I had to call & follow up to find out. I would've appreciated a heads up beforehand as it was well past the 14 day shipping timeline. I do really love my glasses though! Good quality & looked exactly as they did online.
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We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
Oh no! While we're glad you had that corrected quickly, we're so sorry to hear it was wrong the first time! We'll be sending you a message privately to see if there's anything more we can do to turn it around and make this a five-star experience. - Team Clearly