• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user kylas45
Canada
1 review
0 helpful votes
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July 24th, 2021
Verified purchase

I've always been surprised how quick my orders arrive. Been ordering for years and only once had a issue which was corrected immediately. I also like the extra goodie thrown in. The last time it was gummy bears! Thank you!

Thumbnail of user kerstinm7
Canada
1 review
0 helpful votes
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July 18th, 2021
Verified purchase

Getting contacts from clearly is super easy. They always arrive quickly and are correct. The candy in the last box was a nice touch!

Is there any way clearly could make the storage containers optional? I have so many it feels like unnecessary plastic build up.

Overall, a fan. Thanks!

Thumbnail of user davidn1455
Canada
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

Ordered prescription sunglasses... fabulous price and great optics! Can't say enough good things about this great company. Was also very impressed with how little time it took to receive once ordered... so fast!
I will definitely be ordering again as my wife also saved about 100% on her contact lens prescription.
Yup... we are impressed.

Thumbnail of user paulad408
Canada
1 review
0 helpful votes
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September 13th, 2021
Verified purchase

This was my first time I have ever tried daily contact lenses, let alone ordering contacts online. The process was fast, super easy to find help, and delivery came earlier than expected. Will be ordering more as soon as needed!

Thumbnail of user lisaf882
Canada
1 review
1 helpful vote
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August 21st, 2020
Verified purchase

Ordered 3 pairs of glasses. Different times. Same prescription that i have been using for years. Correct pd. Was not able to see properly unless i pulled the glasses away from my face.
I returned each pair and a refund was given quickly. Thank you..

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Lisa, thank you for your review! We really appreciate you sharing your experience and feedback. If you'd like to troubleshoot your prescription, pupillary distance, or optical centre measurement with us, please feel free to reach out. We'd be more than happy to help! -Team Clearly

Thumbnail of user natem77
Canada
1 review
0 helpful votes
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September 2nd, 2020
Verified purchase

Virtual try-on feature is not as good as actually going to the store, but it's much better than not trying them on at all. I would highly recommend not buying glasses that don't support it. If you do make a mistake, the returns are very easy.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Nate, thanks so much for your review! We really appreciate the rating and feedback. We know buying glasses online can be tricky and requires a leap of faith! We aim to make it easy for you by having Size filters on the main Glasses page so you can find the perfect fit, then Virtual Try On to find the perfect style, and lastly the super easy return policy just in case it doesn't work out. If there's anything we can help with (whether fit or style advice), please feel free to reach out! We're happy to help. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user trevorc153
Canada
1 review
0 helpful votes
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June 26th, 2021
Verified purchase

The contact lenses arrived on time & in excellent condition. Unfortunately, half the order is unusable due to an unforeseen prescription change which I only discovered after the return period had expired.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Trevor, thank you for your review! We really appreciate you sharing your experience, and feedback. We're sorry to hear about this unfortunate incident, and we'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly

Thumbnail of user coled29
Canada
1 review
1 helpful vote
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October 26th, 2020
Verified purchase

Loved the try on feature! Ordering was easy, delivery was reasonable, and the glasses fit and looked great! Not to mention we saved hundreds of dollars vs buying from a local eye glass shop. That's VERY important for those of us without vision coverage!

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Cole, we're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly

Thumbnail of user ethann38
Canada
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

I've used Clearly for several years and have always had a good experience, but recently I've been absolutely swamped with annoying YouTube ads from them. I would feel a lot better about buying from the company if they were less aggressive with their advertising.

* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

We're terribly sorry about this, Ethan! Ads can be a great way to reach a wider audience and help people discover a more affordable way to access the vision they need, but nobody wants to be swamped (excited as we are about eyewear, we can imagine any ad would wear out its welcome with enough repetition!) We'll definitely provide your feedback to our web team. Even if we can't turn them off entirely, perhaps we can do something about their frequency! - Team Clearly

Thumbnail of user mariamz7
Canada
1 review
0 helpful votes
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August 31st, 2020
Verified purchase

The sunglasses don't look exactly how they looked on me with the virtual try-on, they are a bit smaller than I would have liked. They also slip off my nose. I've tried to adjust them using the guide provided but they're only slightly better and are still too loose.

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Thank you for your review, Mariam. We're sorry to hear that these glasses aren't fitting quite right! It sounds like these frames may be slightly too wide in the nose bridge, causing them to slip off your nose. We want to make sure that you end up with a frame that you will love! We have recently extended our free return policy from 14-days to 60-days, as long as they are in their original condition. Someone from our customer care team will be in contact with you shortly to provide further assistance. - Team Clearly

Thumbnail of user lisar1523
Canada
1 review
0 helpful votes
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March 31st, 2021
Verified purchase

Ordering was easy. I did go into a store to try on glasses first then I ordered online. Arrived ahead of schedule. Got a very good deal price wise. Only issue is the fit. Went and had them adjusted but still a bit too wide on my face. Also having to get used to progressive lenses. All takes time but all-in-all a good experience. Recommend

Thumbnail of user caseyl135
Canada
1 review
0 helpful votes
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May 6th, 2021
Verified purchase

Very easy to reorder. I don't think I would go back to traditional contact buying even if they offered me sweet deals because y'all make it possible to do all this biz without actually going anywhere. Lovely.

Thumbnail of user chadw295
Canada
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

As long as you've got your existing prescription handy or a box of your old contacts on hand, the ordering process is quick and easy.
The product arrived 3 days later. They're exactly what I had ordered.

Thumbnail of user brianf1220
Canada
1 review
0 helpful votes
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May 16th, 2021
Verified purchase

Just great! Nothing else to say, customer service helped me with my issue. Got the glasses I wanted and how it was described. Def will order from you guys again with my benefits covering the purchase price.

Thumbnail of user jacquief7
Canada
1 review
0 helpful votes
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July 4th, 2021
Verified purchase

Received my order quickly. However, the right and left lenses are in different packaging with expiry dates differing by 3 years. One pack indicates STERILE while the other does not. Hopefully this will not affect the wear.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Jackie, thank you for your review. We're sorry to hear of the confusions. We'd like to assist you with this, but we'll need to look into this further to investigate, so we'll be reaching out to you directly. Thank you for your patience and understanding. - Team Clearly

Thumbnail of user johnh5534
Ohio
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase

Hi All... I have been ordering from you for some time. This batch seems to have an abnormal amount of defective contacts. Curvature is warped and can't be used. Normally those are few and far between. Otherwise, shipment arrived quickly on on time.

Thumbnail of user pattim226
Canada
1 review
0 helpful votes
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August 30th, 2021
Verified purchase

This was my first transaction with Clearly, but definitely not my last. Ordering was so easy, from opening an account to getting my product in the mail. They were delivered earlier than expected and were exactly what I ordered. Can't wait to check out their sunglasses, at these prices I can order a few pairs. Thanks Clearly

Thumbnail of user markd1559
Canada
1 review
0 helpful votes
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August 19th, 2020
Verified purchase

I've been ordering from Clearly.ca for a few years and have never been disappointed by how fast and great the service is. I love that they always have new sales going on and its nice to change up my frames every so often.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Mark, thanks so much for your review, and continued support since 2011! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user alisong110
Canada
1 review
0 helpful votes
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August 31st, 2020
Verified purchase

Glasses shipped out super fast and they look and feel great. Well at first they were too loose so I had to go to a physical clearly store to get them adjusted. But as someone who has worn eyewear for ~20 years this is totally normal and expected

Thumbnail of user timb852
Canada
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

Make sure to have your old glasses, prescription and p. D. handy for best online fit of glasses. So many choices! I am very happy with my glasses. They arrived as ordered and delivery was super quick.

Thumbnail of user adriani32
Canada
1 review
0 helpful votes
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April 2nd, 2021
Verified purchase

First off they had the best price out of all my online options for ordering Contacts. Secondly I chose a faster method of shipping, Fedex 2 days, but then was a bit upset when I learnt my Contacts would be delayed for over 1 month due to the manufacturer having to make them. I was down to my last 2 weeks of contacts which is completely my fault anyways for not ordering sooner. However I quickly contacted support, they refunded me the shipping charge, and literally next week they showed up which left me really pleased and happy.
This will most likely be my go to place for ordering contacts since they were $60 cheaper than alternatives!

Thank you so much :)

Service
Value
Shipping
Quality
Thumbnail of user nalinik10
Guyana
2 reviews
0 helpful votes
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January 17th, 2021
Verified purchase

Took a chance and ordered my contact lens very last minute and was not disappointed. The correct prescription was delivered in one day! Pleasantly surprised at how fast they got my order ready! Will purchase again

Thumbnail of user angelac692
Angela C. – Clearly Rep

Welcome Nalini! We're so glad you decided to take a chance on us, and everything worked out great with your order! We love surprising our customers with our speedy services, and we're looking forward to your next order with us real soon! If you have any suggestions for us on how we can help bring this up to a perfect 5-star score, please feel free to reach out! We hope to 'see' you again real soon! - Team Clearly

Thumbnail of user monal82
Canada
1 review
0 helpful votes
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January 19th, 2021
Verified purchase

What kind of service is that? Your people on the phone are really professionals. Clearly kept me informed all the way about my order details until it arrived to me. Quick service. Thank you very much.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Mona, thank you so much for the great review! We like making sure our customers are kept up to date on the progress of their orders every step of the way, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user tanyap157
Canada
1 review
0 helpful votes
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January 29th, 2021
Verified purchase

Been ordering from Clearly for well over 10 years contacts and glasses. Always quick and speedy delivery. Exceptional customer service always happy to help and replace whatever may have gone wrong. Quality products at great prices!

Thumbnail of user richo48
Canada
1 review
0 helpful votes
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January 31st, 2022
Verified purchase

Ordered some blue light glasses and wanted something stylish and not too expensive. The glasses are exactly what I was looking for.

Be sure to order a good 3-4 weeks before you want your glasses as delivery took a while.

Overall though, very happy with the purchase.

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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