• Clearly

Clearly

Write a Review

Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
See all photos
How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user angiea104
Canada
1 review
0 helpful votes
  • Send Message
August 28th, 2020
Verified purchase

- loved that i was able to try the glasses on with the online feature
- glasses came within a timely manner
- loved the way the glasses look when they arrived
- only complaint is that they came without a pens cleaner

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Angie! Thanks for your great review and feedback! The lens cleaners were sent out as a promotional item which was sent out. Currently we don't have anymore available to send out. We will be sure to pass along this message to our Marketing Team for you! We're thrilled to hear you were able to enjoy our Virtual Try On and find something what works for you! We're looking forward to hearing from you again soon! - Team Clearly

Thumbnail of user mikew1192
Canada
1 review
0 helpful votes
  • Send Message
August 16th, 2020
Verified purchase

I loved the entire experience of shopping with Clearly. The glasses came and looked exactly how they did in the virtual environment. The glasses were so affordable for the quality you get. Can't be happier with my glasses and the Clearly experience.

Thumbnail of user janes867
Jane S. – Clearly Rep

Thanks so much for your review, Mike! We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user abdulrahmanq2
Canada
1 review
0 helpful votes
  • Send Message
January 15th, 2022
Verified purchase

Contacted Clearly customer service for glasses that needed a replacement. They got back quickly and shipped the replacement glasses even quicker! The only downside is that the new glasses arm is hurting the back of my ear, buuut, I'll just get back in touch on how to fix that lol. Love Clearly so far!

Thumbnail of user lancel176
Canada
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

I created an account and placed an order. I have now placed a second order processed through existing account. This was a fast and convenient process that took seconds. The order is tracked and emails messages alerted me to the order status. The order was sent and received quickly for pickup from my mailbox.

Thumbnail of user meaganh32
Canada
1 review
0 helpful votes
  • Send Message
March 12th, 2021
Verified purchase

It was my first time ordering my contacts through clearly and I was incredibly nervous. I wasn't sure how long it would take and if they would be the exact same kind that I am used to. My order showed up within 48 hours and my contacts were fresh, perfect, and packaged with care.

Thumbnail of user clines3
Canada
1 review
0 helpful votes
  • Send Message
February 4th, 2022
Verified purchase

Although my frames are aesthetically appealing, the quality of the hinges is terrible. After only one month of wear, the springs in the hinges are already loose. Won't be purchasing Main+Central frames again.

Thumbnail of user meganw316
Megan W. – Clearly Rep

What a negative experience, Céline! The quality of our products and your satisfaction are really important to us, and we're concerned to hear about what happened with your new glasses! We want to help, and a member of our customer care team will be reaching out to you shortly to make things right! - Team Clearly

Thumbnail of user hannaha91
Canada
1 review
0 helpful votes
  • Send Message
September 3rd, 2020
Verified purchase

I've bought prescription sunglasses, normal lenses and blue-light lenses! Love them all! I have a strong prescription and astigmatism with a huge difference in my lenses but clearly did a great job with the lenses!

Thumbnail of user angelac692
Angela C. – Clearly Rep

Wow! That's awesome Hannah! We're so excited to hear that you're enjoying the frames you received from us! Thanks so much for the great review and feedback! We're looking forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user dominiquew57
Canada
1 review
0 helpful votes
  • Send Message
August 9th, 2021
Verified purchase

I tried Clearly for the first time.
Ordered the same brand I usually wear with the correct prescription but I see blurry and the fit seems off. I called and was told I must have gotten the prescription wrong… I didn't.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Dominique, we're sorry to hear about this experience! Certainly this is not the type of experience that we strive for when it comes to both our product, and our Customer Service experience. We'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly

Thumbnail of user tristab10
Canada
1 review
0 helpful votes
  • Send Message
February 2nd, 2021
Verified purchase

I ordered contact lenses for my husband and I, and they came so much faster than expected, especially with Covid postal delays and Christmas coming. I wasn't super happy with my less expensive trial lenses, but that isn't Clearly's fault. Will go back to my old brand on the next order. Thanks for the quick and reliable service!

Thumbnail of user chantalr22
Canada
1 review
0 helpful votes
  • Send Message
February 7th, 2021
Verified purchase

I could not be happier with the lenses and frames I bought. I was not expecting the virtual try on to actually work as well as it did and my glasses look perfect on my face in person as well. I won't be returning to my optometrist in the future for lenses as the experience and price could not be beat.

Thumbnail of user johnm8819
Canada
1 review
0 helpful votes
  • Send Message
December 27th, 2021
Verified purchase

Easy to order and a great product. I was very impressed with everything from the box that the glasses were delivered in, to the case, the cloth and the glasses themselves. Will definitely order again from Clearly!

Thumbnail of user janicem1092
Texas
1 review
0 helpful votes
  • Send Message
June 13th, 2021
Verified purchase

This is the third time I've ordered contacts from Clearly. I have been very happy in the past but this order the contacts don't seem as good. They are not as comfortable as the previous ones I have ordered.

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Thank you for your feedback, Janice. We're sorry to hear that these contact lenses aren't working out as well as your previous orders. Your eye health is really important to us - we really would like to take a closer look and see how we could make things right. Please keep an eye on your inbox for an email from us! - Team Clearly

Thumbnail of user ayamar
Canada
7 reviews
14 helpful votes
  • Send Message
January 13th, 2021
Verified purchase

The website is user-friendly. The glasses arrived well-packaged and undamaged. And the price was great. I was able to get 2 pairs of glasses plus my lenses put in through the website. The only thing is, you can't customize the size/fit of the glasses - I got what I assume was standard.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Ayama, thank you for your great review and feedback! We want to make sure the entire process from choosing your frames to ordering and receiving is as easy as possible for all our customers! It sounds like your frames may need some fine tuning, and we can help with this! We'll be reaching out to you directly, so keep an eye on your inbox for us! - Team Clearly

Thumbnail of user rimaa13
Canada
1 review
0 helpful votes
  • Send Message
October 29th, 2020
Verified purchase

I shopped around for a while looking for the best price for contacts. I compared it to my local optical store and Costco. Clearly had the best price and I got them pretty quick! I'm ordering from Clearly next time I have to refill and recommending them to my friends!

Thumbnail of user elaines323
Canada
1 review
0 helpful votes
  • Send Message
January 6th, 2021
Verified purchase

I purchased a pair of glasses from my eye doctor, I was so unhappy with them that I purchased a pair of glasses from Clearly.ca that were the same as the sunglasses I had purchased there and loved. I got them within 2 weeks and they are perfect! I paid half of what I paid for the ones I don't like that don't fit well and I don't see as well from. Next time I am going to save my money and just go to clearly.ca first

Thumbnail of user angelac692
Angela C. – Clearly Rep

We're thrilled to have been able to help Elaine! Thanks so much for the wonderful review and feedback! We're looking forward to helping you find that next great pair of frames real soon! - Team Clearly

Thumbnail of user claudiac274
Canada
1 review
0 helpful votes
  • Send Message
October 20th, 2020
Verified purchase

The website is not easy to use, I used the my fit option and it wasn't until I talked to a lady on the phone. That she told me it would have been better if I had used the size option in the drop down box. But my ears of my glasses are to long and they keep sliding down my nose.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Claudia, thank you for your review and feedback. We're sorry to hear that you're having a hard time navigating through our website. We want to make sure our website is as easy as possible to navigate through as well as order from, so we've forwarded your feedback to our Marketing Team for review. We're glad to hear that you were able to find frames that worked out better for you! If there's anything else we can help with, please feel free to reach out! - Team Clearly

Thumbnail of user terryb698
Canada
1 review
0 helpful votes
  • Send Message
September 4th, 2020
Verified purchase

Open package and was very happy with glasses. Until I put them on! Invoice indicated exactly what I ordered but lens were off and I couldn't wear them. I was happy with service and will give Clearly a second chance but only in person, no online orders any more.

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Oh no! We're sorry to hear that these didn't work out, Terry. We're glad that you were able to reach out for further assistance and return these with our recently extended free return policy. We would love to help you find a new pair that you will love! You can visit us instore at our Vancouver retail locations or reach out through Live Chat and at 1-866-414-2326. Thank you for your review. - Team Clearly

Thumbnail of user tanyaa159
Canada
1 review
0 helpful votes
  • Send Message
January 24th, 2022
Verified purchase

Yes! I received my order but it was constantly delayed for over a week! No fault of Clearly's service! Their service was awesome! And i love my glasses! The bad service was the postal service where i live!

Thumbnail of user ezior
Canada
1 review
0 helpful votes
  • Send Message
July 15th, 2021
Verified purchase

Wrong size contact lenses were shipped to me; the sent me correct size and refunded me for the amount of incorrect size. I of course returned the unopened box or the erred size.
Thank you for excellent customer service!

Thumbnail of user janicek195
Canada
2 reviews
0 helpful votes
  • Send Message
October 13th, 2020
Verified purchase

Contact lenses feel like they are scratching my eyes after just a few days. I feel this with every lens in the package. I have never experienced this before in my 40 years of wearing contact lenses. I would buy from Clearly again, I would just never buy those lenses.

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

We're truly sorry to hear that these contacts were not the best fit, Janice! Since not all contacts fit all eyes we always recommend to see an eye doctor to know what would be best for your eyes. We still want to help and a member of our customer care team messaged you to offer further support. - Team Clearly

Thumbnail of user carlya27
Canada
1 review
0 helpful votes
  • Send Message
March 22nd, 2021
Verified purchase

I not only love the glasses I bought but I also really love the service I received they are quick to respond and very helpful. Also very professional when it comes to customers. I have two pairs of glasses from clearly now and love them both!

Thumbnail of user amandah1646
Canada
1 review
0 helpful votes
  • Send Message
January 8th, 2022
Verified purchase

I originally ordered a pair a prescription glasses and prescription sunglasses and was so impressed with the quality, prices, and shipping that I ordered another pair. Have already recommended them to friends and family!

Thumbnail of user ramonal59
Canada
1 review
0 helpful votes
  • Send Message
July 11th, 2021
Verified purchase

Very pleased with my eyewear and contacts. I highly recommend Clearly for all of your eyewear needs. Clearly is fast and professional. I have recommended Clearly to my friends and I will continue to do so.

Thumbnail of user arlindr1
Canada
1 review
0 helpful votes
  • Send Message
December 1st, 2022

Clearly has affordable and great glasses. The customer service are amazing always willing to help and satisfy the customer.
The shipping service is fast and accurate
Thank you Clearly and happy holidays in advance.

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user courtneyc295
Canada
1 review
0 helpful votes
  • Send Message
January 15th, 2021
Verified purchase

Very quick delivery and the delivery person was thoughtful to place the parcel out of plain sight. That was an expensive package, it was nice to have the consideration from the driver to make it inconspicuous.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Thank you for your review and feedback Courtney. We're so glad to hear your order was successfully received, and that you're enjoying our speedy services! We hope to 'see' you again real soon! - Team Clearly

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

How do I know I can trust these reviews about Clearly?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Clearly?