- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.
This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.
I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?
I received product on time and love the glasses I ordered. The only regret is, as it's ordered online the frame couldn't be adjusted and there is no Clearly store in Calgary here, I have to adjust it by myself.
Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Wish Clearly would keep the rimless titanium variants in stock... I checked a few times after ordering to see that they don't have any in stock.
The order shipped with ICS never arrived. I even contacted them, went to the location they said it was being held (it wasn't there) and never got it in the end.
When Clearly sent a new package with Canada Post, it arrived the next day.
Oh no! We're truly sorry to hear this Milica. We're glad to hear that a reshipment of your order was made and that you were able to receive the package, although we want to apologize for the inconveniences caused with the original shipment. We'd really like to help rectify this for you, so we'll be reaching out to you directly with some assistance. - Team Clearly
My experience with Cleary was totally amazing! It came in a cute box with some haribos and a very cute card. Ive never been truly amazed and impressed before. The shipping was very fast and overall this is a 10/10 I will continue using them. Also, the product was very good and all in all this is the best experience ive ever had.
Good lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum
I placed my usual order and received my products as requested. The only trouble was that this time my order was delivered via FedEx, instead of my requested Canada Post delivery option. Fedex was unable to put my delivery in my mailbox, unlike Canada Post, so I was left with a pick-up notice. It turns out the notice listed an incorrect pick-up time, so my package was not available when I arrived at the FedEx pick-up point. Hours after I left, FedEx sent me an automated phone call informing me my delivery was ready for pick-up…five minutes before the pick-up point closed. I had to make alternate arrangements to get my package much later than I had planned.
We're truly sorry to hear of the inconveniences caused with the shipment on your order Caitlin! We are glad to hear that your order was successfully received, although we'd like to reach out to you directly to help rectify this. We thank you for your review and feedback, and we're looking forward to 'seeing' you again real soon! - Team Clearly
Easy, quality, quick filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler
Hi Tammy, thanks so much for your review! We really appreciate the rating and feedback, and we hope to 'see' you again soon! -Team Clearly
Friendly, Quick service but Limited selection of wireframe sunglasses for my face. Prescription Lenses are crystal clear & sharp. Nice lightweight frames. But thay have some optical abberation (rainbow effect at certain angles/ light.) Maybe due to the hydrophobic coating? I never experienced this with my previous sunglass lenses from elsewhere. No options for gradients or different % shading.
Hi Simon, thank you for your review and feedback. Our website is updated almost weekly and new products are added on there at the same time, therefore we suggest checking back periodically as we there might be a new style of sunglasses that might peak your interest! We are sorry to hear that you're experiencing some issues with the lenses. We'll be more than happy to look into this for you. Keep an eye on your inbox for us! - Team Clearly
It was a positive experience getting to "try on" the glasses, especially in the era of COVID, from the comfort of home and the actual glasses fit and looked as I expected them to. I was a little worried about the small adjustments that I've always needed with glasses up to now, which I was able to obtain from the physical location that I purchased my glasses from and wouldn't have when buying online. However, I was able to perform those adjustments easily at home with a hair dryer. Next concern is how long the coatings last - time will tell for that one! But so far I'm super pleased and will purchase from clearly.ca again in the future.
Thanks so much for your review, Katie! We really appreciate you sharing your experience, and such thorough feedback! We're glad to hear you're enjoying your glasses so far. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Typically Clearly is great (fast shipping is particularly thumbs-up-y) -- that's why I've been ordering my contacts from them for yeeeears.
But, probably due to COVID, they were out of my favorite contact lens brand last time I ordered. I have dry eyes, and I live in the driest freakin' climate in the world - middle of Alberta - so I need really, really "moist" contact lenses. I ended up ordering a different brand, and now my eyes end up super-dry around dinner time with this clearly lesser brand.
Not Clearly's fault... but something to consider when ordering lenses from them. It would've been great if they'd known their supply was running low and sent an email blast to everyone who's bought that brand before.
Thank you for your review! We really appreciate the rating and feedback. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and the importance of knowing when it will be in stock and arrive to you. We're really sorry for the inconvenience this has caused you. We'll be sure to pass along your great feedback to our Marketing Team. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I ordered my glasses on their website and I'm still waiting. I contacted the customer service twice, just to be told to wait an additional 7-14 business days. I understand the situation with COVID-19 complicates the production and delivery, but I don't think it justifies the waiting period.
Even during a pandemic, that's far too long to be kept waiting. We're so sorry for the delay! We'd be happy to dig into that further or reach out directly if you wanted to note your order number!
I wrote a review but it wasn't 50 words long so it didn't go through. Don't you think a great short review is better than no review at all? I love my contacts, will buy again and thank you. Enjoy your day. I got my 50 words.
Ordering the contacts was quick and easy. It was especially helpful during this time during COVID when getting out to order my contacts was not an option. The price was also very good. I will definitely be ordering future contacts from Clearly.ca.
I didn't realize you had to return items with 14 days. I was hoping to take the glasses in to my optometrist to see if the prescription was correct as the made me dizzy, everything was so blurry. However, I couldn't get in to see him in time and now it's too late to return them. Good thing they weren't TOO much money but still, $100 odd dollars down the drain. I was happy with everything else.
* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We're sorry to hear that you've been experiencing issues with your new glasses, Jennifer! Our return policy is 30 days from the day of delivery, and we'd love the chance to help with your order! A member of our customer care team will be reaching out to you shortly to provide further support. - SH
My first order from Dec 2/20 was misplaced by FedEx and I contacted Clearly on Jan 4/21 about my concern and within a few days they ship me another order with my contact lenses with no questions ask.
Today Jan 12/21 I received the lost package and asked FedEx to return to Clearly as I've got replacement from Clearly.
Great service Clearly! Thank you for your trust.
Thank you for your great review and thorough feedback Drsgana! We're sorry about the experience with FedEx, but we're so glad to hear that our awesome customer service team was able to help rectify this quickly and easily for you! We'll be sure to pass along the great feedback to the rest of the team! We look forward to 'seeing' you again real soon! - Team Clearly
Being upsold at Lenscrafters by 5 40-something women creeped me the heck out.
I loved just being able to provide my prescription, try them on with camera tech, and receive them quickly and at half the cost of brick and mortar.
I visited the 4th Ave store had my eyes tested for both glasses and contact lenses. I selected some frames in the store that I am very happy with and the service was helpful and efficient. I went back to the store because my new prescription for contacts was not showing up online. I received those contacts and am also happy with those. This is the second time I have been asked this so please don't continue to suggest I need to fill out aother questionnaire. I'm happy with Clearly and will continue to use and recommend them.
My ray bans arrived on time. I got the new Premium progressive bifocals with Transitions lens. I have called to say the right lens seems a little loose when cleaning the lens you can feel them move slightly. Because of Covid I haven't had the chance to make a trip to the Toronto store to check them out and fitted.
With the Transition I thought it would be the same as sunglasses (not for driving) so you wouldn't have to have 2 pairs like I have had in the past. They don't seem to darken the sun rays as much as my previous pair of sun glasses.
Customer Service has been good and I will follow up after I have been to the Toronto store for adjustments.
Hi Vince, thank you for your review. We're sorry to hear that you are experiencing issues with your eyeglasses. We want our customers to be 100% satisfied with the products they receive from us, so we're more than happy to help make this right for you. Keep eye on your inbox for a DM from us shortly. - Team Clearly
Received my glasses a few weeks after ordering, was told it would be delayed due to COVID19 processing times. I also made a mistake on my prescription but customer service was able to fix it before the glasses went out.
Hi Kelly, thank you for your review! We really appreciate the rating and feedback, but also your patience with us while we navigated changes due to the outbreak of COVID-19. We were all adjusting to the new health and safety measures, and catching up on service disruptions from our suppliers. We're glad to hear that our awesome customer service team was able to help rectify any issues you had with your order quickly and easily! We hope to 'see' you again in the future! If there's anything else we can help with, please feel free to reach out! -Team Clearly
I purchased glasses from this company no less than 5 months ago, only to discover there are no product guarantees after the glasses broke.
I took the glasses into my local repair center, only to be told they were unrepairable and that they were clearly defective.
Having told this to clearly.ca, I was told there was nothing they could do and that I had lost my money and that I had to purchase a replacement pair.
Needless to say, I will never buy from clearly.ca again, and would advise anyone to do the same should they want to ensure that there eyeglasses last them the duration of there eye exams.
Buyers beware!
I had paid for thin lenses, which was a big part of the cost of my glasses. I was disappointed that they look as thick as they do. I didn't pay for thin lenses when I bought my last pair from a different company, and there's no difference between the two pairs. Feels like it wasn't worth the additional cost.
We really appreciate you sharing your experience, and feedback. Please be assured that we want our customers to be 100% satisfied with their glasses, and we have a super-easy 30-day return policy if it doesn't work out (whether due to fit, style, color, prescription, or something else!). We'll reach out to you directly to help further with this. Keep an eye on your email inbox. - MW
I definetely recommand Clearly, I always buy my contact lenses with them.
But I bought some glasses (love their style and colour) one year ago and the glasses have broken already... need to be careful I guess!
Hi Loan! Thanks so much for the excellent review and recommendations! We're thrilled to have you as such a great customer of ours throughout the past few years, and we're looking forward to many more years to come! - Team Clearly
Updating my below review. I took this from a 3 to a 5 star because after writing the below I received an email from Adriele asking questions about my concerns with the product and in turn determined they may be faulty. I received a return label and the option for full refund (credit) to purchase the contacts that have worked for me thus far. The responses were quick, efficient and the credit immediate, no waiting, no disputing my concerns or experience with the brand - Which is appreciated!
Ordering and receiving was quick and easy. Ordered the splash for the first time and find they move all over my eyes way too much for my eyes. Will be sticking with the everclear
Products used:
Everclear and Splash
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturer's warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help, and we'll be reaching out to you directly. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
Been waiting over a month for a refund but their website and customer service keep giving me the run around.
The change to the accuvue box size meant that I could not simply check repeat my standard order. The order I requested did not come to me as requested so I needed to return and reorder. Your customer service is excellent but I was disappointed to have to do the extra work
* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We're truly sorry about this, Greg! We really appreciate your feedback and will make sure to pass it on to our website team. We'd glad to hear that our team was able to help with your issue, and we'll reach out to you separately to offer further support as well. - Team Clearly
Gain trust and grow your business with customer reviews.
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
Good news, Vicky - we actually have a store in Calgary now at Chinook Centre! Go here to make an appointment to come in for an adjustment: https://www.clearly.ca/stores/calgary/chinook-centre - Team Clearly