• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user davidb6511
Canada
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

My experience was top notch!
Was able to get exactly what I needed at a good price, and the shipment came really quickly.
You have my return business.

Thumbnail of user laurap859
Canada
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

After an initial error, clearly came through with an easy refund and fast replacement. Recommended! Will never pay optometrist shop prices again. Excellent service and quality! Thanks ;)

Thumbnail of user ariefm1
Canada
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

So far all deliveries with clearly have arrived in a timely manner. I ordered several packs of weekly contact lenses and so far they done their job nicely.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Arief, thank you for your review! We really appreciate you taking the time to share your feedback! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Thumbnail of user denisek579
Canada
1 review
0 helpful votes
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October 28th, 2021
Verified purchase

Bought 2 new pair of glasses. Both plastic frames which is what I prefer. They were good deals and alright quality. Both pairs fit better than I expected.

Thumbnail of user adrieleq
Adriele Q. – Clearly Rep

We are most concerned with the satisfaction of our customers and your feedback is of great value to us, Denise! Thank you for choosing us and we hope that we will have the honor of serving you again very soon. Be sure to let us know how we can get to 'love' with a full 5 stars! -Team Clearly

Thumbnail of user mollyc116
Canada
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

I received my order really fast which is amazing because I was short on contacts. It also came with some really cute and delicious gummy bear candies :)

Thumbnail of user marydawna
Canada
1 review
1 helpful vote
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August 15th, 2020
Verified purchase

Love my new glasses! Had fun picking them out of all the different options available. They came quickly and I really like them both, especially for the price'

Thumbnail of user janes867
Jane S. – Clearly Rep

Thanks so much for your review, MaryDawn! We're so glad to hear you're enjoying your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user donnies84
Canada
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

Was getting some run around at my optometrist regarding pricing for my contacts and with a quick web search found Clearly and saved $40 on my regular purchase. Will be purchasing from them again.

Thumbnail of user joshc321
Canada
1 review
0 helpful votes
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April 9th, 2021
Verified purchase

Broke my glasses and went 2 weeks with them taped up but was told about this site then it felt so $#*!ing stupid i wasted 2 weeks. Came with in a week for me!

Thumbnail of user ak222
Canada
1 review
1 helpful vote
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October 28th, 2020
Verified purchase

Don't know didn't order for myself ordered for someone else. Really $#*!ing annoying that clearly keeps sending me emails pretty much forcing me to write a review

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Thanks for taking the time to share your experience. We want to ensure that you (or whoever you are ordering for) have had a great experience shopping with us! If we've fallen short, we would like to be able to turn things around and offer support! We really appreciate your feedback and will make sure to share this with our team. - Team Clearly

Thumbnail of user angels317
Canada
2 reviews
0 helpful votes
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July 8th, 2021
Verified purchase

My contact came quickly and I was able to navigate the site easy enough. I should have purchased different contacts as I need progressive now but next time. But that's not clearly‘a fault

Thumbnail of user emilyb823
Canada
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

These haven't been the best or the worst! Great as a different option once in a while, but while taking out of my case, one contact actually tore and that's never happened before!

Thumbnail of user angelac692
Angela C. – Clearly Rep

We're so sorry to hear this Emily! Please be advised that all of our lenses are provided to us directly from the manufactures where they are mass produced, and although we understand that defects can occur, we want to assure you that it is very rare. We'd really like to reach out and help you out with this, so please keep an eye on your inbox for us! - Team Clearly

Thumbnail of user alexm1506
Canada
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

Short but sweet, you always know what you're getting, and my order is always guaranteed to arrive fast and be correct. Been a customer for the last 10 years and I'm never leaving.

Thumbnail of user andrewr1198
Canada
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

I was able to buy the same brand of contacts my optometrist usually ordered which was great. They have been working as expected and I will be placing my order with clearly again.

Thumbnail of user mariono38
Canada
1 review
0 helpful votes
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January 30th, 2022
Verified purchase

Just ordered more contacts, have also bought a few pairs of glasses in the past, checked a few different sites but these are still the best price and always arrive quickly. Very happy.

Thumbnail of user maureens323
Canada
1 review
0 helpful votes
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November 10th, 2020
Verified purchase

I was very pleased with the service and quick delivery. It's much better than having to travel 1.5 hours to pick them up at the ophthalmologist's office.

Thumbnail of user benr230
Eleni B. – Clearly Rep

Thanks for the five star review, Maureen! Speed and convenience from home is so key with something necessary to one's day to day like contacts (especially in these times!) - Team Cleary

Thumbnail of user nicolep1057
Canada
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

I have never had an issue with Clearly. Glasses fit great, service is fantastic and shipping is quicker than you expected. They always keep you in the loop every step of the way.

Thumbnail of user katiel237
Canada
1 review
0 helpful votes
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October 13th, 2020
Verified purchase

Great experience with Clearly. I'm thankful they carry the specific brand I like and they always ship insanely quickly so I never have to be without them!

Thumbnail of user seses
Canada
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

The glasses came in superb condition. They are so awesome for such a good price. The measurements were just as stated on the site. Would definitely be getting my glasses from here again.

Thumbnail of user blakef85
Canada
1 review
0 helpful votes
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June 23rd, 2022

Update -

*I just thought I would add in and update my review. Someone from Clearly reached out shortly after my issues were reported and rectified everything with a full refund and paid postage to send back the product.
I havent placed an order since but will try again someday.*

I've made 3 orders from Clearly, the first one was great, good product, prescription matched and price was unbeatable. I updated my prescription recently and wanted to order 3 more pairs of glasses. Followed the same process but my new glasses hurt my head and vision was blurry. I contacted Clearly customer service to correct the issue but they said it was the fault of my optometrist. Went to see him, confirmed the prescription was valid and bought glasses elsewhere. This took about 6 weeks to complete, by then it was too late to even try for a refund.

I decided that I wanted new prescription sunglasses and I had purchased before through Clearly. I used the OLD prescription that worked before and ordered them again. Clearly sent me standard lenses with no prescription in them. I called service to have them swapped out and they said that since the promotion was no longer offered that it would cost me twice as much if I wanted to exchange them.

Very disappointed because I had a great purchase a couple years ago. Something went downhill fast since then with their company, buyer beware.

Tip for consumers:
Be weary, if the deal seems to good to be true, its exactly that.

Products used:
Glasses

Service
Shipping
Returns
Quality
Thumbnail of user samuelh294
Samuel H. – Clearly Rep

Blake, we have no word to express how sorry and concerned we are for the terrible experience you had with us! We'd love the chance to get to the bottom of this and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support.

Thumbnail of user roberte876
Canada
1 review
0 helpful votes
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October 8th, 2020
Verified purchase

This is the second time I've purchased glasses from Clearly and I'll never go back to the traditional way. All the brick and mortar stores push the overpriced "designer" frames with all the Xtra treatments and coatings and insurances and in the end, you're out a thousand or more.

At Clearly, I was able to shop an infinite number of styles based material, size, color, shape and only add the options I wanted and needed. In the end, I received beautifully stylish progressives with Transitions. After discounts, I paid $350.

And, as someone who's always had difficulty adapting to the focus challenges inherent with progressives, after chatting with them on the phone my first time, they counselled me well in choosing the right lenses to minimize my discomfort. They even told me if I didn't like e them, just to send them back and they'd try again until we found something that works. WHO DOES THAT?

Cleary does. That's who. As a lifelong wearer of eyeglasses, I'll always have my eye doctor but I now have have a new and trusted source for my eyeglasses.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Robert, thanks so much for this review! It really means the world to us! We know buying glasses online requires a leap of faith, and we aim to make it as easy for you as possible! (For example, by having a super easy return policy.) Our mission at Clearly is to improve lives by improving sight, and affordability is such a big factor in this for Canadians. Your continued support will help ensure that we can keep fulfilling our mission and providing affordable vision care to all Canadians. Again, thank you so much for taking the time to share your experience, and kind words with us. We appreciate it so much, and we are looking forward to 'seeing' you again very soon! -Team Clearly

Thumbnail of user jamesl2399
Canada
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

I am a little confused as I received my order quite sometime ago and have already sent you a survey acknowledging your service? I have not made any recent purchases or orders in the past 30 days?

Thumbnail of user kimm1516
Canada
2 reviews
0 helpful votes
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December 22nd, 2021
Verified purchase

Ordering was easier than I was expecting... so easy in fact that I ordered a second pair upon receiving my first! I am also very satisfied with the quality. Great experience overall.

Thumbnail of user tracyy101
Canada
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

The glasses are okay. I got progressives and frankly, for the distance I can barely discern an improvement, but close up is worse than 15 buck Foster Grants from the drug store.

* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amyc1495
Canada
2 reviews
0 helpful votes
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July 29th, 2021
Verified purchase

Received my order before the estimated delivery date, and everything was perfect. I purchased the dailies total contacts. They are very comfortable and work perfectly for one time wear in the pool.

Thumbnail of user erina149
Canada
1 review
0 helpful votes
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October 20th, 2020
Verified purchase

The Clearly store is so wonderful to shop in and great service in choosing my new glasses. They were so helpful. I sure wish we had more than one location in BC.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Erin! Thank you for the great rating and review! We're glad to hear that you're enjoying our services! We're very proud to have our head office and retail stores in Vancouver BC, and can't thank you enough for your support! We'll be sure to pass along the feedback to our management team for you! - Team Clearly

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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