• Clearly

Clearly

Write a Review

Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
See all photos
How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user trulyd
Canada
1 review
0 helpful votes
  • Send Message
October 21st, 2020
Verified purchase

I placed an order and then another one because it was super simple. I had my prescription before and never found something I liked in store. Searching by size was the way to go. The "Try and On" feature wasn't working accurately with my PD but then I was able to measure the new glasses against my own and that worked better to determine fit. I wish they had more plastic crystal/clear or see through with a tinge of blue/turquoise in some models. Would be nice if website would recommend (or email customers) similar models in size after ordering so customers could see if they want another pair.

Thumbnail of user erice412
California
1 review
0 helpful votes
  • Send Message
October 28th, 2020
Verified purchase

I have been a long time customer of Clearly.ca, perhaps even over 10 years!
They always have the brand I need, and have never let me down. Shipping is fast within Canada. 2-5 days usually depending where you're located.

Thanks for making my contact purchases amazingly convenient, secure, and stable over the years!

Thumbnail of user keithk352
Canada
1 review
0 helpful votes
  • Send Message
November 5th, 2020
Verified purchase

Pricing was competitive but I find eyeglasses to be overpriced in general. I'm not big on the progressive lenses; in order to read with them, you have to be looking down your nose, and any deviation left or right creates blur. They're transition lenses, too, and great for driving.

Thumbnail of user karmenm14
Canada
1 review
0 helpful votes
  • Send Message
July 12th, 2021
Verified purchase

All orders always arrive on time and with ample shipping notifications. I have never had anything shipped incorrectly, items missing or damaged. I am happy with the service at Clearly and will continue to make my contact purchases with them.

Thumbnail of user irist54
Canada
1 review
0 helpful votes
  • Send Message
July 9th, 2021
Verified purchase

My contacts always come quicker than expected and exactly as ordered.
This time they took a little longer cause I have a very unusual Rx and now progressives on top of it all.
I've loved the ease and efficiency of ordering
My contacts from clearly for many years already.

Thumbnail of user davidp3283
Canada
1 review
0 helpful votes
  • Send Message
August 19th, 2021
Verified purchase

Based on my shopping experiences, ordering from Clearly is a simple reorder click, they have very competitive pricing (when discounts are used) and a wide selection of products, and they go the distance to make sure every purchase is satisfactory.

Service
Value
Shipping
Quality
Thumbnail of user timurd5
Canada
1 review
0 helpful votes
  • Send Message
September 6th, 2021
Verified purchase

Great service, even when I tried to change the colour of frame and my internet connection has been interrupted before confirmation - they already changed it for me! Also had full and friendly service at local store for adjusting frame. Thanks!

Thumbnail of user geoffa31
Canada
1 review
0 helpful votes
  • Send Message
March 4th, 2022
Verified purchase

Received contacts on time and as expected. No major concerns, a couple right eye lenses were bad so far, but if it becomes a bigger issue I will reach out to customer service.

Updated rating based on customer service emails/discussions.

Thumbnail of user adrieleq
Adriele Q. – Clearly Rep

We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturer's warranty policy), or they may not be prescribed for you by your eye care professional. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ

Thumbnail of user ronaldt404
Canada
1 review
0 helpful votes
  • Send Message
February 14th, 2022
Verified purchase

Ordering was painless. Glasses were as described and fit well. Especially happy with the anti-fog coating. The well packaged new glasses arrived with an obviously bent nose pad. This was easily rectified but did cause some initial disappointment.
Also wish I had spent more time in selecting the frames as they are larger than expected.
Overall happy with the purchase and will order from Clearly again.

Thumbnail of user adrieleq
Adriele Q. – Clearly Rep

We can imagine how concerning that would have been for you. We pride ourselves on the satisfaction of our customers. It sounds like your glasses could use an adjustment to help them fit you more perfectly. We recommend taking your glasses to a local optical shop where they can safely and quickly adjust them. We also have this blog article for how to safely adjust glasses at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/. All our glasses are covered under a 365-day manufacturer's warranty for defects, not including wear and tear or accidental damage. We would like to take a closer look and see how we could make this right! Someone from our customer care team will be reaching out shortly. -AQ

Thumbnail of user erinm872
Canada
1 review
0 helpful votes
  • Send Message
December 30th, 2021
Verified purchase

Always get what i ordered, quick and easy to restock. They have very competitive pricing. I have also ordered 3 pairs or glasses and they are really nice. Ive only had an issue once where my contacts froze during shipping and they replaced them for me, great customer service. I love their free contact lens cases.

Thumbnail of user dianned212
Canada
1 review
0 helpful votes
  • Send Message
February 25th, 2022
Verified purchase

No problem with my progressive lenses, frames are perfect.
Service department excellent and prompt delivery appreciated.
I will purchase again from this company and I can with confidence give a strong recommendation to others.

Thumbnail of user haileyw45
Canada
1 review
0 helpful votes
  • Send Message
September 8th, 2021
Verified purchase

Never been disappointed once and have ordered with them quite frequently and regularly. Fast accurate good quality and great customer service even follow up makes you feel valued as their customer very happy :)

Thumbnail of user tammyc397
Canada
1 review
0 helpful votes
  • Send Message
September 6th, 2020
Verified purchase

Great experience. Online choices is very hard for me. We went to the Clearly store at Queen St. W in Toronto. SO happy to have found that store and actually see what the glasses look like on. Then the online order arrived at our home in less time than expected. Both my husband and I are very satisfied customers.

Thumbnail of user odeenc
Canada
1 review
0 helpful votes
  • Send Message
November 30th, 2020
Verified purchase

The glasses arrived within a week and in perfect condition. They also appear to be in good quality. My only complaint is that the purple isn't as vibrant as shown in the pics unless you stand outside in bright sunlight, but this doesn't bother me too much.

Also the customer service was excellent I never feel like they are cheating me or making me wait

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Odeen! Thank you for the great review! We appreciate your feedback, and glad to hear you're enjoying the frames you received. We'll be sure to pass along your feedback regarding the colors and styles of our frames and how they are displayed on our website for you. We'll also be more than happy to let our entire customer service team know how great of a job they're doing! Thanks again for the 5-star review! We truly appreciate it! - Team Clearly

Thumbnail of user rebeccas1519
Canada
1 review
0 helpful votes
  • Send Message
June 28th, 2021
Verified purchase

My order arrived in good time! I always love ordering my contact lenses from Clearly because they are always very reasonably priced, comfortable, long-lasting. Additionally, they actually carry my prescription (-5.75 is hard to find on most websites) and I can even get coloured prescription contacts as well!

Thumbnail of user deborahh1277
Canada
1 review
0 helpful votes
  • Send Message
August 10th, 2021
Verified purchase

For some inexplicable reason my last contact order was "upgraded" to FedEx. This resulted in me chasing the package for more than 2 weeks. Even driving an hour round trip to pick up my package at a pharmacy who misplaced my package. I had called Clearly twice with no assistance rendered. After daily calls to FedEx I finally get my package more than 2 weeks late. Clearly gave me a whopping $15 off my next purchase. Which was far from adequate to cover my time and hassle and didn't reflect all the years I've been a dedicated customer.

Tip for consumers:
There are lots of sites offering the same brands of contact lenses so shop around for the best deal

Service
Value
Shipping
Quality
Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Deborah, we're so sorry to hear about this experience! Our surprise upgrade to a faster shipping method was meant to ensure that you'd be getting your order as fast as possible, and we're sorry to see that the opposite experience happened! We'd like to reach out to you directly, and help further with this. Keep an eye on your email inbox. -Team Clearly

Thumbnail of user jamesm5094
Canada
1 review
0 helpful votes
  • Send Message
July 8th, 2021
Verified purchase

Ordered from clearly because it was priced almost half of what the optometrist office wanted for the exact same product.
We were not expecting it to be so easy or so fast!
And the contacts came packaged so nicely with a cute little surprise inside.
Thanks so much!

Thumbnail of user roberto744
Canada
1 review
2 helpful votes
  • Send Message
August 18th, 2020
Verified purchase

I'm 83 years old and figured out how to order these glasses all on my own. The service was very good. And when my son saw me in my new glasses he said I had Buddy Holly glasses.And my daughter in law didn't even laugh at me. I was thinking of ordering another pair that are round someday. Thank you for the service. Robert Olson

Thumbnail of user benr230
Eleni B. – Clearly Rep

Thank you for the fantastic review, Robert. We're so glad our website could make ordering online easy, (and while being able to see is always key, if you can manage a Buddy Holly look at the same time, even better!) We look forward to finding you a sharp looking round pair next! - Team Clearly

Thumbnail of user carll294
Canada
1 review
0 helpful votes
  • Send Message
December 22nd, 2021
Verified purchase

I've been buying from Clearly for maybe over 15 years now, and I still return there for new glasses. Why? Very good prices and decent quality glasses. The customer service has been very good when I needed it.

Having said that though, I find that their selection of frames from different manufacturers have decreased over the years. There's a lot of cheap house brand "Clearly" frames. I got one and broke the arm. Also, I miss the old days where you can request a refund online. Now they make you phone in and speak to someone.

Thumbnail of user estellec33
Canada
1 review
0 helpful votes
  • Send Message
May 13th, 2021
Verified purchase

I've been with Clearly for years. They don't give me problems, and their service is easy, quick and best of all, consistent. And as for that surprise? A small pack of gummy bears! Totally brightened up my day :)

Service
Value
Shipping
Quality
Thumbnail of user bonniek248
Canada
1 review
0 helpful votes
  • Send Message
July 29th, 2021
Verified purchase

I order contacts for 4 household members. Everyone's orders came in correctly and on time. Clearly is consistent with their quality of product and service which is why I come back year after year. No hassle = happy me!

Thumbnail of user reneeg216
Canada
1 review
0 helpful votes
  • Send Message
April 25th, 2021
Verified purchase

Super happy with the glasses I bought. Not only were they a great price, but they look good and I'm extremely happy with the blue light protector I got added on- it does help quite a bit with the headaches while looking at screens! Will definitely be ordering my next pair from here. 11/10 recommend!

Thumbnail of user justinet25
Canada
1 review
0 helpful votes
  • Send Message
October 11th, 2020
Verified purchase

After ordering my glasses, shipment was quick didn't have to wait to long. I bought 2 pairs, the non prescription pair are really nice and my other pair that Clearly put on the prescription were satisfactory, I thought this pair would be bigger then what I tried on virtually, but not quite. I do like them, and tend to wear these the most. The only thing that bugs me a bit are the cleaning clothes provided. They do not tend to clean the lenses well. If there is any way I can get a cloth or a recommendation on how to go about cleaning them better, that would be appreciated. Other than this, my overall experience is satisfactory.

Thumbnail of user shehed.alhakim
Canada
1 review
4 helpful votes
  • Send Message
October 9th, 2023
Verified purchase

I had a disappointing experience with Clearly.ca when I purchased a pair of prescription glasses. Unfortunately, the lenses repeatedly popped out of the frame, causing a major inconvenience. I reached out to Clearly to explain the issue with the frame, hoping for a resolution. To my dismay, they declined my claim and refused to either fix the problem or provide a replacement pair of glasses. This experience left me very dissatisfied, and I would caution others against spending their money with Clearly.ca.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogerb594
Canada
1 review
0 helpful votes
  • Send Message
June 11th, 2021
Verified purchase

The online site is great, easy to use and quick, delivery is never problem.
I appreciate the online reminders that its time to re-order and the info about new products or sales.

Only issue is; my last order was supposed to come with complimentary sunglasses... no glasses were sent... second time this has happened:(

Thanks for asking :)

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Roger, thank you for your review. We really appreciate the rating, and feedback. And we're sorry to hear about this experience! We'd like to help further with this, so we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

How do I know I can trust these reviews about Clearly?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Clearly?