• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user abbid3
Canada
1 review
0 helpful votes
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January 15th, 2022
Verified purchase

For the price, these glasses are great! They came on time, they were packaged nicely and there's no problems with the prescription lenses! Not to mention, the frame is fairly sturdy, too. I definitely recommend these.

Thumbnail of user keishab60
Canada
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

Clearly never disappoints me! The shipping is super fast, I'm always impressed despite ordering from here regularly. The customer service is friendly and quick to resolve any issues and of course the products are great quality!

Thumbnail of user mikailas
Canada
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

Everything was smooth and easy, my glasses arrived early and I love them! The ordering process was simple and there were so many different options to make sure I was getting the most out of my money. I'll definitely be ordering from clearly again in the future when it's time for a new pair!

Thumbnail of user jc1329
Canada
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

I ordered a pair that were much too big, but managed to find another pair that turned out to fit pretty well, and that I'm happy with. Not sure I'll be able to order more pairs though, because there don't seem to be many options of smaller frames (I have a very narrow face).

Thumbnail of user janes867
Jane S. – Clearly Rep

Thank you for your review! We really appreciate the feedback, and we're glad to hear you have a pair of glasses you're pleased with! We're adding new frames to the website almost weekly--so we hope you can find something in your size range soon! We also have the Size Filters on the main Glasses page to help you find glasses within your ideal size range. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Thumbnail of user kennyo12
Canada
1 review
0 helpful votes
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August 26th, 2020
Verified purchase

Products were just as expected. The metallic frames are a bit frail but overall I'm extremely pleased with the rapid delivery (received them a week after placing the order) and the quality of the frames and lenses. Will likely order some sunglasses from here as well! I got two pairs for approx. 200 dollars!

Thumbnail of user joanneb445
Canada
1 review
0 helpful votes
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March 17th, 2021
Verified purchase

The glasses were exactly what my daughter was looking for. They looked exactly like the online photos and fit perfectly without adjustments. The shipping was fast as well. We will definitely be shopping with Clearly again!

Thumbnail of user kaylik3
Canada
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

I broke my glasses and was worried about replacing them due to the cost. I soon realized they were actually cheaper in price than my first purchase and they shipped right away. Thanks so much Clearly.

Thumbnail of user landonj18
Canada
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Fantastic experience from choosing a frame to prompt deliver. No surprises with frame quality, fit and lens prescription. Peace of mind with their return policy. I will definitely order my next pair of readers from Clearly.

Thumbnail of user brigitteh40
Canada
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

I have been obtaining my contact lenses from Clearly for many years now and I would not purchase them anywhere else. The service is reliable and speedy! I have had no issues with any of my orders to date.

Keep up the great work!

Thumbnail of user ryanm1104
Canada
1 review
0 helpful votes
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September 5th, 2021
Verified purchase

Had no issue ordering my contacts got a 6 month supply and haven't had an issue had to wait a few days for shipment but that is to be expected when ordering online came in the day they told me it would 10/10 experience

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

Thank you so much for your great review, Ryan! We truly appreciate it and we're glad to hear that you enjoyed your experience with us. Please don't hesitate to let us know if there is anything more we can do to make your experience even better! - Team Clearly

Thumbnail of user samanthaw476
Canada
1 review
0 helpful votes
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January 9th, 2022
Verified purchase

This is my first time ordering glasses online. I was apprehensive with how they would turn out, especially since I would be measuring the distance between my pupils on my own in the mirror but my two pairs turned out amazingly well! The fit amazingly, sit comfortably and I can see just fine. The arm on one of my pairs is a bit loose but that can be easily fixed. I'd definitely order from here again.

Thumbnail of user ronaldc802
Canada
1 review
0 helpful votes
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December 27th, 2021
Verified purchase

Well designed website, easy to navigate. Compiles all your prescription data. Prompt and helpful online assistance. Great variety of frames and a tool that allows you to view them on your face. Excellent prices. Well packaged and fast delivery. Recommended

Thumbnail of user trevord181
Canada
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

I have been a customer for many years and I have ordered plenty of glasses from Clearly. The selection, price and quality are bar none. You won't be disappointed. Customer service is fantastic and always willing to assist if needed.

Thumbnail of user jessaminecoralv
Canada
1 review
0 helpful votes
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June 17th, 2021
Verified purchase

These contacts are the best price I've found and great quality. They are a bit softer than the other monthly contacts I've had before, so they're more bendy which makes them slightly more finicky to put in but easier to take out. The only thing to note is you have to check the prescription on each contact if you have a different measurement on each eye or an astigmatism as they don't mark the box as left or right eye.

Thumbnail of user danb1137
Canada
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

Product is fine and price is good, but the ordering is a pain. The website doesn't work well and the last few times I've placed orders I've had to do it by phoning in. It's just a hassle and I probably won't bother again if they don't fix it. It has been going on for more than six months. I've tried reporting it to the company but they don't really seem to care. Perhaps when they start losing customers they'll fix it.

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

What a terrible experience, Dan! We're truly sorry to hear that it's been so complicated to place your last few orders, and we'd love the chance to investigate this further with our IT department. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Thumbnail of user mirnam15
Canada
1 review
0 helpful votes
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October 8th, 2020
Verified purchase

They are very good and effective. Would recommend. They also become dry after 2-3 hours, I carry eye drops at work just to make sure I'll be fine. I just wish they would stay moist longer, else everything is perfect.

Thumbnail of user jillk429
Canada
1 review
0 helpful votes
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April 21st, 2021
Verified purchase

What can I say but Wow! I ordered contact lenses and received the standard email describing the time frame for delivery. Imagine my delight & surprise when my contacts were at my door within 24 hours. Great service, great product!

Thumbnail of user amandab1960
Canada
1 review
0 helpful votes
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October 15th, 2021
Verified purchase

I've ordered from you guys a couple of times, and my last time I ordered, all four glasses we're just too big for my face. Even though that was my mistake I was so thankful that the company has a great return policy. This time I looked at every measurement and the glasses that I got were absolutely perfect. For someone who is self-employed and doesn't have insurance to cover eyewear, clearly contact is saving grace for me.

Thumbnail of user bethanym136
Canada
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

Quick. Easy. Good price point. Even tried the clearly brand dailies and they were comparable to the Dailies Total for moisture retention. I have extremely dry eyes and was able to wear them for 8 hours without needing eye drops.

Thumbnail of user caitlins81
Canada
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I got the clearly basics frames and, while they don't feel as sturdy as more expensive brands, they are super cute and very comfortable. I clean them carefully and they've been great so far. It took my eyes a bit to get used to the new frames (eye strain) but it's levelled out and they are great now. I got the blue light filter and the anti-smudge coating and would buy those lens modifications again in the future.

Thumbnail of user rhyk
Canada
1 review
5 helpful votes
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April 2nd, 2020

They say 97% ship within 10 days, i have now waited over 16 days and its 3 days late for the delivery promise, and they still have not shipped. It took customer service 5 days to respond to me, and they said "we try our best to ship it asap."
I dont recommend this website at all.

Thumbnail of user lynettem97
Canada
2 reviews
0 helpful votes
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November 1st, 2020
Verified purchase

In the 1980's I had violet lenses but they were very bright -like laser beams. They were So unnatural that I was embarrassed to wear them. I thought I'd try these "splash of colour" lenses for fun. When I saw them still in the package, they looked pretty bright and I was disappointed.
Tried them on Halloween so if they were too much, it didn't matter.
I LOVE THESE! Its just enough that you don't look googly eyed and sci-fi. Just enough colour to make a difference but not look completely unnatural. I could wear these to work.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Wow! We're thrilled to hear that the 'Splash of Colour' lenses worked out so well for you Lynette! That's great feedback! Thanks so much for providing it for us! We're definitely looking forward to 'seeing' you again real soon! If there's anything we can do to help make this great 4 star review and even better 5 star review, please feel free to reach out! - Team Clearly

Thumbnail of user gopalan
Canada
1 review
0 helpful votes
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April 28th, 2021
Verified purchase

This was my first time buying prescription glasses online. Needless to say, I was nervous, but have to confess, the process to choose, try (virtually) and order was surprisingly smooth and easy. I was also slightly anxious about the quality of the frames and lenses, not having "touched" and "felt" them in a store.
When the glasses arrived, very fast, I may add, I was impressed with the quality from Clearly.ca and given the value for money, don't think I will go back to buying glasses the old way!

Thumbnail of user kendrae38
Michigan
1 review
0 helpful votes
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December 16th, 2021
Verified purchase

Ordering was very easy, once you have picked what you want. Hardest part is picking what you want as there are so many great choices! Glasses arrived quickly, fit perfectly and are exactly what I expected from the pictures. The cost was so much cheaper than anywhere else! This will be my go to place for glasses. Thank you!

Thumbnail of user aliciay29
Canada
1 review
0 helpful votes
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July 18th, 2021
Verified purchase

Clearly had transformed my experience as a glasses and contact lens wearer. I don't feel the pressure or insecurity of shopping at the over-priced optical stores. I feel confident with clearly that my purchase will always arrive fast, and if I have issues, I know Clearly will have my back and correct any fault on their part. Thanks Clearly!

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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