Clearly

My order is always received super quickly, and it's always exactly what I ordered. I have been using Clearly for years now, and I'm a huge fan. The one time I did receive an incorrect order, the dealings I had with customer service and the speed with which they corrected the order was phenomenal. Keep up the good work :)

Took weeks literally for my contacts to arrive. I realize there were some extenuating circumstances with the flooding in BC, but waiting weeks as opposed to overnight/2 day delivery was disappointing. Also, huge lack of communication with my order status. As in no communication.

I'm not sure how to rate/review because the seller, Clearly, is great (easy to buy, great website, reasonable prices), but one of the lenses had a rip in it and scratched my eye after only a couple days (only a few hours of use).

My second last set of Rigid contacts was the best made set I've ever had. The dot on the right lens was still showing and the electric blue color for the left made it much easier to see and find. They wore a lot better so I reordered exactly the same. It was easy to just use the last order to reorder and they can sooner that expected. Only complaint I have is the first email for this survey had a broken link and with the amount of phishing emails around these days I was not happy about getting an email when my order status shows as delivered

My glasses were made and shipped in a remarkably short time! Both pairs arrived in excellent condition in sturdy boxes. I am a long-time customer of Clearly and definitely recommend them to anyone. Customer service is top-notch, too! I lost a nose pad on a pair several years ago, and they sent me a nose pad kit for free, along with a Tim Hortons gift card for my trouble (even though it wasn't really much trouble). When the nose pads didn't fit properly for my particular pair, they sent a whole new pair as a replacement. They should be quoted in customer service text books, they are fantastic!

Easy to navigate website, good prices and lots to choose from. Check out process was easy and my contacts arrived earlier than I expected. Well packaged. Unfortunately the contacts that I chose were probably not the perfect choice for me but I will continue to use clearly.ca.

I have been a long-standing customer with clearly and have made several purchases all but one order was not to my satisfaction and clearly was quick to refund my purchase. I have recently purchased a new pair of readers and they are awesome and fit perfectly! Also, I was alerted by clearly of a sale/promotion they were having and I was happy they did as it save me also $100 on frame and lenses (special blue light lenses offered to protect my eyes from blue light while working on my computer)

Great company and will order more glasses in the future when I need to
Cheers

Order # *******. Express delivery paid. ETA 01/29/2024. Never received but I was charged 168.92$ on my account. Order Cancelled but money is not reimbursed. Can't buy my contacts. Where is my money?

This was a very good experience. Way better than a previous competitor. Very caring and prompt communication to make sure everything was correct with the prescription prior to making the eye wear. All fit great. Very pleased. Will highly recommend Clearly and will purchase from them again.

I am happy with the service. Had to wait for back ordered lenses but that can't always be helped. Wish shipping was free. And I was disappointed with the first contact lens from the box. Must be defect in the lens. I can see bubble on the lens which irritates my eye immediately when placing in my eye. Can't wear it, and bifocal contact lenses are expensive. Other than that, will continue to order from Clearly.

I have purchased many pairs of glasses from Clearly without a problem, but my recent order's prescription seemed to be off. I contacted your service number and the agent was very helpful and quickly solved the problem (wrong type of lens). I returned the pair that were sent and a replacement pair were sent out, and received efficiently. Kudos to all involved.

I ordered two pairs of glasses with prescription lenses for $128. I ordered them both on a friday and received them the following tuesday. They sent me several confirmation emails immidiately and kept me up to date as to when it shipped. Amazing service and a great company. I will be ordering all of my future glasses through Clearly contacts. I don't think there is another site that can provide as fast and reliable service to it's customers.

I was treated well when I presented my broken frame and all the details were handled efficiently. It took much longer than expected for me to receive the replacement frames because I was not notified that the frame had arrived at the store. Waiting an extra 2 weeks was not comfortable nor easy. The new frame was immediately applied pleasantly and efficiently.

I ordered my contacts and they showed up on time despite the possibilities of delays due to Covid-19 and other hurdles.

Easy to use site. Found my make, model, and prescription no problem. The price sucks... but that's not a reflection of Clearly.ca... I was blessed with a different prescription in each eye. So actually, relatively speaking the price is reasonable. All in all, for the sake of ease and convenience, and the newly adopted habit of not wanting to go out into public spaces, I will likely be shopping with Clearly again in 6 months time.

I've been buying my eyeglasses and contacts from Clearly for years. The prices are unbeatable. The quality is great. Every order arrives quickly and is exactly what was ordered every time. I won't buy from anywhere else.

Compared with my last pair of konishi frames these are not very good. The arms flair out at the sides which seems to reduce the over length of the arms. Mine barely make it behind my ears and I have had many near misses where the glasses almost came off my face onto the floor because of this. Another disappointment was the choice of colors with only a forest green and white to choose from.

Great place to purchase your contacts! I saved so much ordering from here and they even arrived with an extra contact case aaannnddd a little bag of gummy bears :). Shipping was pretty fast, I will definitely be ordering from here from now on.

I looked at a few different options in addition to Clearly.

Clearly was the best combination of price, style and service.

The staff are friendly and knowledgeable. My appointment was seamless from booking it to the day of service.

The range of eyewear styles are fashionable and the prices are affordable.

They take covid protocol seriously but in a respectful and welcoming way.

So glad someone recommended them to me.

Site is navigable. Cost is commensurate with other online retailers.
Clearly Contacts. Com sends e-mails at each stage of my order. I appreciate the regular communication letting me know where my order is.

Saved me a lot of money…almost 40% off of what my optometrist wanted! Can't complain! Plus they added in a little surprise of individual gummie bears, which I can't comment on because my kids got to them before I did but the extra gesture was appreciated.

Unlike last time, the delivery operator never called to inform of delivery. Went to our lobby to check on my own and found the item in a communal area.
Later that night, received an email confirming delivery was made and dropped off - time (obviously) was not accurate.
I'm satisfied with the contacts, but not the delivery service.

Easy buying experience and they arrived ahead of schedule. The polarized lenses are great, very crisp, no glare, and they stay clean longer than my other glasses. The optional C Shield coating seems worth the extra cost. To get the propper fit the frame requires a lot of heat to bend or it'll break.

Update: after posting my initial review a Supervisor from clearly.ca contacted me amazingly fast and offered an apology and an account credit. Honestly I was happy with the acknowledgment but the store credit was a great bonus. Thank You
As always my contacts arrived as order but sadly the free sunglasses, that were the incentive to order contacts before I needed them, broke the second time I wore them. I Will continue to order online when I absolutely need to but will not be swayed by an offer of free items in the future