Clearly

I had a great experience, I mistakenly put in the wrong number in the prescription. I called customer service, they adjusted the order. My wife received her new glasses, she put them on and never looked back at her then current glasses that she only had for 3 months. She loves the style of the clearly glasses.

I sent in my order online, and discovered that the pupiliary distance was incorrect. I spoke with an agent, and he assured me that the changes would be made as per our conversation. My daughter is quite happy with her new glasses.

As a first time customer, I found the ordering process to be very user-friendly. The order was easy to track and arrived quicker than I anticipated. Very pleased with my experience ordering from Clearly.

This package of lenses has some issues. Three of the contacts seem to shrivel up overnight. I am using the same solution that I have used for years. Never have I had an issue with the contacts you have sent me. A disappointment.

These glasses - even tho I have other pairs from other places with this prescription are making me see double and I can't use them at night because they are dual view. I have never ever heard this before but I am returning them.

Excellent experience for my first (of what will likely be many) purchases from Clearly. Wide selection of styles to choose from, in different price ranges. Arrived in a timely fashion, even in a pandemic.

I used to get my contacts dropped in my mailbox when they arrived by Canada post. Now they are using a new company and I had to drive to the facilities because I missed their delivery attempts since I work during the day

I have been shopping for my contacts from Clearly for about 10 years now and I could not be happier. They have a very large variety of contacts available, their service is very fast and reliable, and their prices are some of the most competitive in the market.

I started a chat within 5 minutes of placing an order to change the shipping address from my old to new. They didn't respond for 40 minutes then eventually ended the chat. I started a new chat and they said due to system limitations they can't edit or cancel orders. They recommended I go to my old address and pickup the package? Very poor customer service and no alternative options.

The quality of clearly glasses has plummeted in the last year. I am surprised as I have always had quality products even for the low price point I order. Not anymore, they are terrible and I have had 2 pairs break within a week. They are basically garbage.

I based my decision on the "try me" basis. What I didn't realize was that when using that function, your distance from the screen determines the size on you face. I thought they looked alright. But in actuality they are much too large for my face. My bad. Next time I am going to stick to the "MyFit" function. I didn't return them because it was my mistake. The quality is excellent and I will find some use for them.

I've ordered my contacts through Clearly.ca for a few years now. My orders have always arrived quickly and in excellent condition, and this time was no different. I plan on continuing to purchase my contacts through Clearly.ca.

The customer service is fantastic. I was able to get my questions answered. The deliver was faster than expected.
Im so happy with my contacts. This is the only place i will be purchasing mine from.
Thankyou!

I ordered my contact lenses online for the first time and I am pleasantly surprised with my experience. The package arrived earlier than expected and I was able to track it throughout the delivery process.
Will definitely order online again.

Didn't get my order by the date I was promised. I told her that was the only thing I really cared about before I made the purchase.

The customer service person was sympathetic and gave me some discount, but she couldn't help getting it any sooner.

I only wish that sales people are more informed about their products so the customers don't get disappointed like me.

A shipment to my home was mis-placed. It was immediately replaced at no charge. I the future I will state "postal only" in the shipping instructions, in order to avoid a costly bad choice of "shipping upgrade".

The delivery was very quick. They are to big. I didn't send them back as it would be the only glasses I would be allowed to return. I keep having to push them up. My husband has tried to adjust them but they keep sliding down on my nose. I will try and take them to a optometrist to see what they can do.

Decided I wanted to be able to wear glasses on a bikepacking trip instead of contact lenses. Doing so would mean I didn't need to carry a contact case, solution, spares, or worry about sticking dirty fingers in my eyes! And since I went with transition lenses I also didn't need to bring sunglasses or worry about swapping glasses if it was too bright out. Perfect!

This is the first time that I have purchased glasses online. My first choice was not quite right and the exchange process was simple and quick. The replacement pair are just fine and at a great price.

The eyeglasses are loose but the sunglasses fit great. It didn't come with an eyeglasses case like optometrists usually give, so slightly disappointed. But the glasses frame did fit as per the virtual try-on, which I appreciate.

I eventually got the contact lenses and all was well. To get to that point, however, was a nightmare. I had picked Canada Post as the shipper because I work during business hours and won't be home to receive the package; Canada Post leaves it either behind my door or in my mailbox. 2 weeks later, I got a notification from Fedex saying my product had arrived in a city 30km away from where I live. I called Clearly to figure out what's happening, and (I kid you not) I was told that my order had been "upgraded" to Fedex and "at no extra charge". But wait, that's not all! I went to the Fedex facility only to find out that the product was actually in a different Fedex location, still very far.

I went to a retail outlet and they quoted me 400-600 for a pair of glasses. Sounded high to me, and I knew I could do it online. I paid for the prescription and dodged their sales team.

I took this prescription to Clearly, and got the chance to pick a new set of frames I would have never bought before. I'm getting complimented about this new look and feel good about it.

I took advantage of a deal, and my total came up to around $120 with Clearly.

So, again, why would you ever buy from retail?

I have terrible eyesight. I've been wearing glasses since grade 2 and I'm in my late 20's. I have many eye issues and have been buying glasses from the same place for years. So many of my friend have been ordering online and raving about the pricing so with being a mother of 2 and pregnant with my third, I really couldn't afford to spend the $800-$1000 I usually do and I desperately needed a new pair. The pair I've had for 6 years were so scratched that when I received my order of 2 new glasses from clearly, I cried. The moment I put them on my face and looked at my kids and could properly see their features in fine detail, it was like getting glasses for the first time again. I saved so much money and I have my vision back again. I'll never ever order from another place ever again. Thank you for this service with all my heart!