• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user cynthiao598
Canada
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

I saw the add on Facebook and booked my son in for free glasses. The staff was very friendly from choosing the glasses to picking them up. My son choose the glasses himself. The service is top notch for free glasses. I was at the Queen's clearly. HAPPY PARENT!

Thumbnail of user shawnay5
Canada
1 review
0 helpful votes
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July 27th, 2021
Verified purchase

I was happy with the efforts on the side of Clearly to get my order together. I am fairly happy with the glasses I received with the strong exception that one of them slides down my nose constantly and the width seems to expand with very little wear.

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Thanks for your review, Shawna! We're sorry to her that one of your new pairs isn't fitting quite right. We'd love to offer further support - someone from our customer care team will be in touch with you shortly. Thanks for your patience! - Team Clearly

Thumbnail of user aaronm783
Canada
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

The glasses are nice, but not exactly as expected. Online they looked "clear" but in-person the glasses have a blue tint, which changes the style. They are comfortable and the prescription is okay. Thank you.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Aaron, thank you for your review and feedback. We're glad to hear that you're enjoying the overall fit of the frames, although we are sorry to hear of the color issue. We work hard to ensure that the photos on our website match the actual product as best as we can. We'd like to help rectify this for you, so we'll be reaching out to you directly with some assistance. - AC

Thumbnail of user genaa3
Canada
2 reviews
4 helpful votes
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May 28th, 2020

Ordered contacts through them with a price match from their competitors. They said that they will put the full amount on hold on my card and then charge me only the price match once it was approved. Thank goodness I check my card often because they charged me their full amount and not the price match. I contacted them, they denied charging me the full amount and claimed they charged me the smaller amount. They gave me some bogus Transaction ID #'s, so I contacted my bank. My bank confirmed they they charged me their full amount and there was nothing stating they would reimburse me the difference. I contacted Clearly.ca again, they denied it again and this time put it over to their finance department. My bank has advised me the put a dispute claim against them which I have done. I will never be ordering from them again.

Thumbnail of user benr230
Eleni B. – Clearly Rep

That's awful, Gena! While the initial authorization does take the full amount as a charge if it's a debit-credit, the payment processed upon shipment should drop any hold and result in the adjusted total being the only payment. We'd love to look into this for you. Just update with an order number so we can investigate! - Team Clearly

Thumbnail of user neenab5
Canada
1 review
0 helpful votes
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November 29th, 2021
Verified purchase

I received my glasses in a very fast delivery time. They're a perfect fit and so comfortable. I've been a contact lense wearer for year because glasses were never comfortable and always bothered my nose. My new glasses checked all the boxes for satisfactory level. Excellent service and quality merchandise.

Thumbnail of user jeannettet32
Canada
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

I ordered contacts for myself and my husband. Also got frames for myself. The price was better than anywhere else and the quality was the same. The frames are even better than in store actually. Never see trendy stuff that fits my face like this.

Thumbnail of user bobd715
Canada
1 review
0 helpful votes
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October 11th, 2021
Verified purchase

Purchased these contacts on the advise of my optometrist several years ago and was extremely happy with them. Decided to go back to them after a number of years not wearing contacts and am totally discussed with them. They are not even close to being the same quality they were before. They are so poor quality that they are difficult removing them from their packaging and putting them in. Would not recommend them to anyone.

Thumbnail of user angelac692
Angela C. – Clearly Rep

We're truly sorry to hear this Bob. All of our lenses are provided to us directly from the manufactures who mass produce them, and although we understand defects can occur, we assure you that they are very rare. We'd really love to help you rectify this, so we will be reaching out to you directly very shortly with some assistance. Thank you for your patience. - Team Clearly

Thumbnail of user jessicas2251
Canada
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

The staff was somewhat helpful and the experience was ok. I am not a big fan of the frames and how they look on my face. I also feel like the quality is not very good ( they feel like cheap plastic) I don't wear these glasses even though I got them to replace my old ones- I still always Wear my old ones.

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

We're truly sorry that you're having issues with your new glasses, Jessica. The quality of our products and your satisfaction are really important to us. We don't want to leave you with a pair of glasses you're not entirely satisfied with, and we'd love to help and make things right for you. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Thumbnail of user susanb3025
Canada
1 review
0 helpful votes
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April 1st, 2021
Verified purchase

After an initial issue with the website I called the help number and a pleasant lady took my order. She was efficient and accurate. She took the extra time to go over my details to ensure my order was correct. My order arrived a few days later and they are exactly what I ordered.

Thumbnail of user kiw13
Canada
1 review
0 helpful votes
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August 30th, 2023

My partner and I went back to the store three times to try to get our progressive lenses to be clear and not be distorted. In the end, we had to pay $550 at another store to get proper lenses in our glasses. These are just such poor quality lenses in these glasses. It might be ok for simple single-vision glasses, but in general the quality is just really bad.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caram105
Canada
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

My first original order the prescription was wrong and one pair of glasses fit perfectly and the other needed adjustment but I went to a clearly store and returned both and received new ones yesterday and they both have the correct prescription but one pair has straight arms and does not fit as they will need to be adjusted in the arms but the pair before fit fine and the second fit perfect too. Are you able to send the Michael Kors pair adjusted in the arms?

Thumbnail of user meganw316
Megan W. – Clearly Rep

We're truly sorry to hear that your new pair of glasses is not the best fit, Cara. We don't want to leave you with a pair you're not completely satisfied with, and we'd love to help! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Thumbnail of user phlipg
Canada
1 review
0 helpful votes
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April 1st, 2021
Verified purchase

I considered going to an optometrist to get my contacts and realize the price is very high and then and only then if you have just simple coverage it makes it difficult to have to send your papers in get your money back this experience is very good and delivery is very fast.

Thumbnail of user minap24
Canada
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

I was not sure what to expect. I am pleased to tell you that I was very satisfied with the service and the delivery was sooner than expected. Thank you very and I will be looking into placing my orders from clearly as soon as I get my updated prescriptions, if need be or not. Again, thank you.

Thumbnail of user enricom29
Canada
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

I started order from Clearly a couple of years ago and I will continue for as long as I will wear contacts. The order usually arrive before the estimated time, but do not order express, they will give the parcel to a company that basically doesn't even deliver to your house anymore and force you to pick it up from convenience stores in Marda Loop.

Thumbnail of user courtneyh320
Canada
1 review
0 helpful votes
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August 22nd, 2021
Verified purchase

My colleague recommended that I try Clearly and it was extremely easy and my contact lenses order arrived the next day. It was the most simple contact renewal process that I have ever had in my 30 years of wearing lenses!

Thumbnail of user kikio1
Canada
1 review
0 helpful votes
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August 19th, 2020
Verified purchase

I got them delivered quickly and nothing was broken. The prescription seems correct, and they are very lightweight. Unfortunately, the tiny screws on the arms of the glasses weaken very quickly: making the arms wiggle and be less sturdy.

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Value
Shipping
Quality
Thumbnail of user angelac692
Angela C. – Clearly Rep

Hello and thank you so much for providing this great review, we appreciate it, and the feedback!
It sounds like your glasses need a quick "tune-up" at your local optical shop; they're best equipped to tighten up your frames a bit, and check all screws for security. It's just a 5-minute process, and a great way to extend the life of your frames. Also, here's a link to our blog article regarding how to adjust your frames at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/. We hope this helps, however if there's anything further we can assist with, please feel free to reach out! - Team Clearly

Thumbnail of user stephenj446
Canada
1 review
0 helpful votes
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October 22nd, 2020
Verified purchase

Clearly does a great job selling great glasses at great prices. Sometimes little details make a difference though and this time around what was missing from the order is the issue. What I received was a pair of glasses as ordered, in their customary attractive green box. No clamshell case such as the one I received with my first order with Clearly and no micro fibre bag. Just glasses in a box. I understand that this product is meant to be priced competitively, but what I got felt cheap.
Consistency when selling product as a bonus. Inconsistency is problematic.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Stephen, thank you for the review. We've currently changed the way our glasses are sent out. At this time, we're confident that the pouch the glasses are kept in, and the hard cardboard case is enough protection while the glasses are on their way to you, but we really appreciate your feedback, and we hope to offer hard cases on our website again soon! If there's anything we can help with, please feel free to reach out! - Team Clearly

Thumbnail of user fredw338
Canada
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

It was my first time to buy glasses online. It was quite easy and straight forward to do this. I kept it simple since it was my first time. I chose frames that were similar to my old glasses in style & size, and chose lenses for distance. When I was ready to order, I was pleasantly surprised by a coupon that saved me $30. Now that they've arrived, I can vouch for the quality of the frames and lenses, and they came well packaged with case & lens cloth. For me, this was a very good choice, and a very positive experience.

Service
Value
Shipping
Quality
Thumbnail of user cynthiac1636
Canada
1 review
0 helpful votes
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August 12th, 2021
Verified purchase

I ordered my husband 3- sets of glasses and contacts. At the price you couldn't beat.
I had my expectations low as the price was so minimal. I was beyond impressed with the quality and fast delivery!
All 3 of his frames were stunning on him and great quality. We are over joyed!
We Weill definitely be back shortly for more glasses for myself and Sunglasses.
Thanks again guys for a wonderful experience!

Thumbnail of user joelb377
Canada
1 review
0 helpful votes
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June 23rd, 2021
Verified purchase

I've ordered a couple of pairs of glasses, and many contacts, and have always been happily satisfied with the service. I also continue to be impressed with the value and affordability of this service.

Thumbnail of user ccilec
Canada
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

The parcel was very small and could have fit in the mail box but I received a notification of passage. And I had to claim the parcel in a shop on the other side of the city. So not very satisfied of this delivery service

Thumbnail of user adrieleq
Adriele Q. – Clearly Rep

What a terrible experience, Cecile! It seems like the shipping of your order was upgraded to ensure the delivery be as fast as possible, and we're truly sorry to hear that it was completely the opposite! We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly

Thumbnail of user gillianw60
Canada
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

Thrilled with the efficient service I experienced. This was my first order from Clearly. I saved $$ ordering my contacts from Clearly and delivery was above and beyond my expectations. I will continue to order my contact lenses from Clearly. Thank you for the excellent service.

Thumbnail of user lydiao42
Canada
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

I ordered two pairs of glasses because I couldn't decide which style I preferred. I received both in a timely manner, chose to keep one pair and return the other. I am very happy with the pair I kept, they are stylish, comfortable and the correct prescription. The return process was simple.

Thumbnail of user patrickc707
Canada
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

It was my first ordering glasses from Clearly Contacts. Ordering process was straight-forward and arrived about a week later. The glasses were delivered in a cloth pouch. The fit was perfect and no adjustment was needed.

Service
Value
Shipping
Quality
Thumbnail of user angelac692
Angela C. – Clearly Rep

Wow! Thanks for the fantastic rating and review Patrick! Looks like we nailed it on all fronts! We're looking forward to helping you find that next great pair real soon! - Team Clearly

Thumbnail of user adrianp207
Canada
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

Much misery had I endured at the hands of FedEx and Purolator, miscreants of the deppest dye who, for all intents and purposes, hate their jobs and would be better suited as street soldiers for a crime syndicate. Thankfully, Clearly's dutiful telephone agents finally set my delivery options on the right track by disabling the posibility of switching my delivery from Canada Post to an alternate carrier. All my commendations to them.

* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

We're truly sorry about the negative experience with our couriers, Adrian! We're glad to hear that our team was such a great help, and a member of our customer care team will be reaching out to you shortly as we'd love the change to make amends for what happened! - Team Clearly

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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