• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user susang1593
Canada
1 review
0 helpful votes
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September 3rd, 2020
Verified purchase

The prescription in one pair of the two glasses I ordered didn't seem right. I contacted Clearly and they replaced my glasses immediately. I will definitely continue to purchase my prescription glasses from Clearly.

Thumbnail of user susanneb170
Canada
1 review
0 helpful votes
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September 27th, 2020
Verified purchase

This delivery went very good. The first one i ordered did not. I had no idea what i was doing. I ordered my one eye 100 and my other eye 125 i had no idea there was a plus and a minus so when i received them they were wrong. I tried them on and they of course were wrong. They said there was nothing i could do about it. So i was not impressed with my first order so i reordered. Yous should specify on the web site so people understand better

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Susanne, thanks so much for your review. We really appreciate you sharing your experience, and feedback. We'd like to hear more about your experience, and look into it further. We've sent you a message directly, and we look forward to hearing back from you. -Team Clearly

Thumbnail of user lisaj862
Canada
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I got 2 pairs of glasses one for home and one for work. The ones I got for home are perfect but the ones I got for work feel tight on my face so I might have to get a different pair for work. Still great prices though so ill find a pair that are a little wider that'll make my face feel less fat.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Lisa, thank you for taking the time to provide us with your review! We're glad to hear that one of your frames are working out great for you! The second pair sounds like it may need some fine tuning, and we'll be more than happy to help with this! We'll be reaching out directly, so keep an eye on your inbox for us! - Team Claerly

Thumbnail of user serene
Canada
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

I got my contact lenses. However, everytime l have to pick up my lenses myself. The delivery guys didn't use the buzzer. I was working that day. And my husband was able to open to door. He just called me. But obviously l couldn't answer his call because of my work. And also l wrote it down my buzzer code on my address. He hadn't tried buzzer. It has been second time and l had to pick up my order. It is definitely disappointing

Thumbnail of user meganw316
Megan W. – Clearly Rep

Thank you for sharing your feedback, Seren. We are truly sorry to hear about this inconvenience! We'd love the chance to make things right. Someone from our Customer Care Team is going to reach out to you directly, please keep an eye on your email inbox. Thank you! -Team Clearly

Thumbnail of user karenc2189
Canada
1 review
0 helpful votes
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July 25th, 2021
Verified purchase

They are comfortable, I wear them from 6am till 10pm at night and it doesn't dry my eyes out. They are stronger than previous
Brands and does not break when removing from the eyes. The only issue I had thus far is I received 2 that were defeated (broken)

Thumbnail of user angelan367
Canada
1 review
0 helpful votes
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January 15th, 2021
Verified purchase

It was super easy to order on line, but when I received my glasses the prescription wasn't correct. I called to explain what happened and it was super easy to send them back. I'm just awaiting the refund now, but I'm not worried at all. I will try ordering again. :)

Thumbnail of user angelac692
Angela C. – Clearly Rep

Thank you for your rating and review Angela! We're sorry to hear there was a slight issue with your original order, but we're so glad to hear that our awesome customer service team was ready and able to help process a quick and easy return for you! We're looking forward to helping you with your next order real soon! - Team Clearly

Thumbnail of user tracyc661
Canada
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

I ordered the wrong prescription and when I got my contacts I immediately placed another order and asked for a refund. Instead of a refund I received another order so I ended up paying twice which put a dent in my budget. I realize it was my mistake but I was under the impression I was receiving a refund for the original order.

Thumbnail of user meganw316
Megan W. – Clearly Rep

We are sorry to hear about this experience, Tracy! We want to help! Someone from our Customer Care Team is going to reach out to you directly, please keep an eye on your email inbox! Thank you. -Team Clearly

Thumbnail of user katarzynab9
Canada
1 review
0 helpful votes
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June 26th, 2021
Verified purchase

Clearly exceeded my expectations. I was informed about the order status at every stage. My lenses arrived super fast! When I opened my package, I found a nice gift (a little pack of Haribo). It was my first and definitely not last order with Clearly :)

Thumbnail of user tharw
Canada
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

Love how fast these contacts arrived in the mail. And I love my new contacts from Clearly! The brand I selected was "everclear elite" and they are dailies which are so comfortable on your eyes! I recommend this brand to everyone who suffer from dry eye

Thumbnail of user deek124
Canada
1 review
0 helpful votes
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July 21st, 2021
Verified purchase

My most recent contact order hadn't arrived when the standard," did you receive your order" email arrived. I let Clearly know I hadn't received my order and promptly was informed it was on its way.
I appreciate that they caught a delay before I did. Thanks.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Dee, thanks so much for your review, and feedback. We're so glad to hear that your order has been successfully received, and we're glad to have been able to help with this! If there's anything further we are able to assist you with, please feel free to reach out to us! We're looking forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user colleenb426
Canada
1 review
0 helpful votes
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May 17th, 2021
Verified purchase

Great experience, easy to
Order. I had to return my first pair due to my error with my prescription. Easy to return and my new ones with correct prescription came very quickly. Glasses fit perfect. Great price.

Thumbnail of user lynd38
Canada
1 review
0 helpful votes
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May 21st, 2021
Verified purchase

I am delighted with the glasses I ordered! The lens of the glasses are very good quality and are very true to my reading glasses prescription. The ordering process was straightforward and the delivery was efficient and faster than I expected. The frames are excellent quality and look great. Having the ability to "try on" the glasses prior to purchase was easy and fun to do. I have recommended Clearly to my family and I would not hesitate to order glasses from Clearly again.

Thumbnail of user saswatib3
Bahrain
1 review
0 helpful votes
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October 28th, 2020
Verified purchase

The price is very reasonable. The order placement was easy. The order was processed quickly and mailed promptly.
I received my order happily, and am now using the lenses I ordered.
Totally hassle-free. Thank you!

Thumbnail of user janes867
Jane S. – Clearly Rep

Thanks for your review, Saswati! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly

Thumbnail of user brooken77
Canada
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Glasses came in and fit perfectly, they look exactly like their picture.
Only downfall is shipping took so long and I even paid for express shipping so that was a bummer because I needed the glasses ASAP.

Service
Value
Shipping
Quality
Thumbnail of user arielw56
Canada
1 review
0 helpful votes
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November 12th, 2021
Verified purchase

This is the first time this has happened, but I've now had four packs of contacts where the lense was folded inside the pack and came out with a bend in it. It cannot be worn after this, because the crease causes irritation and does not go away even after being soaked uncreased in the lense case.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Ariel, thank you for your review. We're truly sorry to hear this! We want to assure you that all of our lenses are provided to us directly from the manufactures where they are mass produced, and although defective lenses can occur, they are very rare. We'd really like to take a closer look at this, so we can have the matter rectified for you immediately and accordingly so we'll be reaching out to you directly. Thank you for your patience. - Team Clearly

Thumbnail of user debbieb1059
Canada
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I received replacement frames at 40% discount. My glasses were within the warranty period, however free replacement was not honoured for the broken frames. From the very beginning one arm was not right at the hing (it was a set of frames used in the show room for customers to try on and select) It is worth it to make sure everything is excellent at the time of initial delivery!

Thumbnail of user briane947
Canada
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

Saw some contacts from Clearly on sale in a popup box but, when I went on the Clearly site, the prices were much higher. Using a different link, the prices were lower. Called Clearly and had a huge struggle with the representative who claimed there were no lower prices available. After may go arounds with the rep and showing there was a clearly site that had lower prices, the representative finally admitted that there were reduced prices available. Turned out they needed to be ordered through a different "Clearly" link. Got them in good time and I'm happy with the product.

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

Thank you so much for taking the time to leave us a review, Brian, we truly appreciate it! We're truly sorry to hear that you had such a negative experience when ordering the contact lenses, and we will definitely report this to our team in charge of quality! We'd also love to help further and see what we can do to make this a 5 star experience, and a member of our customer care team will be reaching out to you shortly. - SH

Thumbnail of user thomasc1215
Canada
2 reviews
0 helpful votes
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October 21st, 2020
Verified purchase

Great service. Prompt delivery. My first order arrived and didn't correct my sight and Clearly staff were on the ball, took the glasses back and refunded my money promptly. Therefore, I tried a second time and was very successful in the 2nd order.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Thomas! Thanks for the fantastic review! We're sorry to hear that your first order didn't quite work out for you, but we're glad to hear that our awesome customer service team was able to help rectify this, and get you what you need! We look forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user marym3648
Canada
1 review
2 helpful votes
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May 4th, 2021
Verified purchase

Wrong type of contacts and wrong prescription. Find it hard to believe I made both mistakes as that has never happened before but I had deleted the receipt as soon as I got the delivery so couldn't verify once I opened the box

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Mary, we're sorry to hear about this experience! We'd like to reach out to you directly to help further with this. Keep an eye on your email inbox! -Team Clearly

Thumbnail of user lisar1369
Canada
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

These glasses are nice and light on my face and I love the spring hinges. However, the colour I got and the colour on line are completely different. On line the glasses are almost clear and what I received are a dark grey almost black

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Lisa, thank you for your review. We appreciate your feedback on this. We are sorry to hear that the frames you received weren't quite what you were expecting. We'll be more than happy to reach out directly to assist you with this! - Team Clearly

Thumbnail of user irvins33
Canada
1 review
0 helpful votes
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December 22nd, 2020

So I don't know if is covid issue but they MESSED up my order twice. I brought 4 boxes of contact lenses and only given two boxes. I message them and thought they were nice to resent me the box with proof of photo sent. After I recieved second time I was given three of the same prescription and one of the other prescription which I order two of the different prescription in total four boxes.

Never order from this place. They didn't even give discount or any compensation after sending mistake twice. Worst customer service stay away from this place for good!

Thumbnail of user tammys1034
Canada
1 review
0 helpful votes
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February 26th, 2022
Verified purchase

I bought the first pair - wrong prescription. I bought the second pair - the frames were uncomfortable. Bought the third pair - jackpot! And every time, the customer care was great! My refunds came quickly too.

Thumbnail of user jayh745
Canada
1 review
0 helpful votes
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August 12th, 2021
Verified purchase

You guys are the best! You told me it was going to be late without me asking, you rushed it once you found out it would be delayed, you contact me to make sure I got it... And you shipped it with a bag of gummy bears! Not just any gummy bears - the GOOD gummy bears!

Thumbnail of user myrnalynnh
Canada
1 review
0 helpful votes
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September 24th, 2020
Verified purchase

I love that my prescription is saved and that I can purchase my contact lens with just a few clicks. Within two days my contacts have arrived. What could be easier than that. Thank you Cearly Contacts.

Thumbnail of user janes867
Jane S. – Clearly Rep

Thanks so much for your review, Myrna-lynn! We really appreciate you sharing your experience, and feedback. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user annamaried14
Canada
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

I ordered 3 pairs of glasses (1 sunglasses and 2 prescription glasses). I ended up keeping the sunglasses but refunding the 2 pairs of glasses. The 2 pairs of glasses were a bit of a disappointed. Both pairs did not look like the website photos (the colors were completely different).

* Clearly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
Shipping
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Quality

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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