• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user staceym652
Canada
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase

Got my glasses and I can't see out of them! Even tho it's my brand my script! Tried to return to get fixed but won't because it was a sale!
I love the glasses on me but it sucks I can't see out of them! I tried wearing them for over a week and wouldn't adjust at all!

Thumbnail of user meganw316
Megan W. – Clearly Rep

We're sorry to hear that you've been experiencing so many issues with the vision in your new pair of glasses! We want to help so you can fully enjoy your glasses as soon as possible, and a member of our customer care team will be reaching out to you shortly to provide further support. - MW

Thumbnail of user marilynk216
Canada
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

The quality, for reading small type, is not as good as it was for the trial pair I got from my optometrist. The lenses seem to be flimsier than the trial pair and may be that is the reason I have more difficulty reading small print. Otherwise, for the price, I can't complain and will very likely re-order.

Thumbnail of user connien90
Canada
1 review
0 helpful votes
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November 2nd, 2020
Verified purchase

I did receive but they are a little to long behind the ear... I am sitting and with the back of my head I can touch the back up of the lazy boy and that pushes the glasses back in front. There bof tight enough

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Connie, thanks for the excellent rating! We appreciate your feedback! Sounds like your frames may need some tuning, and we have a great link that can help you easily (and carefully) adjust them yourself; https://www.clearly.ca/thelook/how-to-adjust-glasses. You can also have the frames taken to a local optical store to have them professionally adjusted! We do recommend calling ahead to schedule an appointment and avoid any line ups beforehand! We hope this helps Connie! We're looking forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user fionat40
Canada
1 review
0 helpful votes
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November 7th, 2020
Verified purchase

No complaints thus far. I received everything that I ordered within the two week period and without any issue. Ordered the purple venom coloured contacts, gemstone green coloured contacts and a few eyecare products. Been wearing the purple coloured contacts for about a month now, on and off and I am satisfied with it. No trouble with it. Will try the gemstone green next. Overall, I'm impressed and satisfied with the service of this website and the quality of their products. Thank you.

Thumbnail of user benr230
Eleni B. – Clearly Rep

Thank you for the five stars, Fiona! It's great to hear the new lenses are serving you well. Because open boxes are final sale items (as medical devices), be sure to consult your eye doctor if you're ever looking to explore a new brand to ensure the most comfortable fit and compatibility. (That purple venom colour is a great way to add intrigue to a look!) - Team Clearly

Thumbnail of user aishai7
Canada
1 review
0 helpful votes
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December 13th, 2020
Verified purchase

I enjoyed the experience of purchasing my glasses at the store however the delays in getting my glasses was a disappointment. It wasn't until I called the toll free number was I notified that there was an issue with my order - causing a further 1 week delay

Thumbnail of user hannahe151
Canada
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

It was easy to search frames and make the order, and my glasses arrived earlier than expected which was perfect. Was very happeywith them and the quality of the case they came in. Will definitely use Clearly in the future

Service
Shipping
Quality
Thumbnail of user ashleyb1118
Canada
1 review
0 helpful votes
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July 17th, 2021
Verified purchase

Ive orderd the same contacts for over a year, and the lst two boxes have had 1 (out of three) damaged contacts. I always have two correct ones left over (in the box) but i feel like im not getting my money's worth.

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Thank you for sharing your experience with us, Ashley! We're sorry to hear of these inconveniences. Your eye health is really important to us. Someone from our customer care team will be in touch shortly to offer further support. Thank you for your patience! - Team Clearly

Thumbnail of user martae20
Canada
1 review
0 helpful votes
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September 25th, 2021
Verified purchase

I wasn't happy with the delivery company. I wasn't home and had to pick up the package on a location far from me. My recommendation will be to have the option for instructions how to handle the delivery when placing the order.

Thumbnail of user isabellad38
Isabella D. – Clearly Rep

Thank you for your review, Marta. We appreciate your feedback and are sorry to hear of this inconvenience! We really would like to see how we could make things right. Someone from our customer care team will be in touch with you shortly. Thanks for your patience! - Team Clearly

Thumbnail of user katrinaa67
Canada
1 review
0 helpful votes
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November 5th, 2020
Verified purchase

It was great. I tried the digital testing first, and looked at a few options. My first option wasn't available, but I was still able to order something I liked. The delivery was good and pretty quick.

Thumbnail of user angelac692
Angela C. – Clearly Rep

That's great to hear Katrina! We have a wide selection available, to meet all of our customers needs and preferences, so we're glad to hear you were able to check out all the different styles we have to offer! We'd love to help turn this 4-star around and make it an even better 5-star, so if there's anything we can help with, please feel free to reach out! - Team Clearly

Thumbnail of user adamb1468
Canada
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

Ordering was fast and easy and I was really impressed with the price and availability of frames. My one problem has to do with lenses; there were many many options for lenses, all of which involved huge up charges, and I think the option I chose probably shouldn't be available on my frames as the lenses are small and the multiple focus points for distance and close mean the actual surface of the lens available for say reading is really small.

Thumbnail of user adrieleq
Adriele Q. – Clearly Rep

Thank you very much for your feedback. We appreciate you're taking the time to share them with us. Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. -AQ

Thumbnail of user alexm565
Canada
2 reviews
0 helpful votes
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September 11th, 2021
Verified purchase

I been a costumer of clearly for years and was in love with my last service! Got my order within 1-2days and even a little pack of gummies! Will definitely keep on ordering from them. Wonderful shipping!

Thumbnail of user reesah1
Canada
1 review
0 helpful votes
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November 2nd, 2020
Verified purchase

I was looking for some reading glasses only for this time. I have a fun prescription because I am both near and far sighted and have been prescribed progressive lenses. I contacted the online support to ask them how to figure out what my prescription would be for online ordering since it is a different prescription. They were very helpful and showed me how to calculate what my prescription would be. I had just purchased a pair of computer glasses from a nearby retailer but wasn't looking for anything expensive this time. I had a lot of information on the retailer order so it was a bit easier to order. It was a choose the frames, try them on virtually, order them and wait. The shipping time wasn't horrible and when they arrived they were well packaged. It did take some time to get used to the prescription since it was a new one, but the fit of the frames was good and I quite like them. I would order from them again.

Thumbnail of user angelac692
Angela C. – Clearly Rep

We're so excited to hear this Reesa! We want to make sure the entire process, from choosing your frames using our awesome MyFit tool, and the Virtual Try On feature, to placing your order, to shipping and receiving the product to be as easy and convenient as possible for our customers! We're definitely looking forward to helping you find that next perfect pair real soon! - Team Clearly

Thumbnail of user robbieb70
Canada
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

Had to return my glasses due to the wrong prescription, I made a mistake because my left eye changed from -7.00 to +. 5 after surgery. Clearly Contacts made the return and process easy painless, and trustful. I couldn't be happier with the product as I questioned the quality of a more affordable frame.

Great Job!

Thumbnail of user craigj218
Canada
1 review
0 helpful votes
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September 12th, 2021
Verified purchase

I ordered glasses from the Queen Street location. I was upsold on all anti scratch, blue light blocking features. I have never dropped the glasses and already there is a mark on the lens. I will buy my glasses from my optometrist going forward.

Thumbnail of user meganw316
Megan W. – Clearly Rep

We are very sorry to hear about this experience, Craig! All of our glasses are covered under a 365-day manufacturers warranty for defects, not including wear and tear or accidental damage. Someone from our Customer Care Team is going to reach out to you directly to offer further support. Please keep an eye on your email inbox! Thank you. -Team Clearly

Thumbnail of user pippab4
Canada
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

I have been a repeat customer for years. The last few times i have ordered, i get told the order will take longer. That's fair for my prescription, and the "longer" is usually only 3-7 days. This time, it took 2 months beyond the estimated delivery time to arrive! And the time consuming calls to ensure delivery were annoying. I was given a $20 credit, but that didn't help me with my vision for the nine weeks i couldn't see! I had to spend another $200.00 on a pair of glases. I always order with enough time to replenish my lenses, but I didn't forsee this much of a delay.
I would have given a higher rating for value if i didn't spend so much waiting for the lenses.

Tip for consumers:
Order more than two months in advance of need.

Products used:
Contact lenses

Service
Shipping
Thumbnail of user meganw316
Megan W. – Clearly Rep

We are so sorry to hear about this terrible experience, Pippa. We know the products we provide are a critical part of our customers' everyday lives, and timeliness is so important when you're relying on our product to see! We want to make things right! Someone from our Customer Care Team is going to reach out to you directly, please keep an eye on your email inbox. Thank you! -Team Clearly

Thumbnail of user debm296
Canada
1 review
0 helpful votes
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March 25th, 2022
Verified purchase

Excellent service. I had placed a large order and was contacted to make sure everything was correct. Once I had confirmed order was correct Clearly went ahead with order. My daughter in law and myself couldn't be happier with our glasses.

Thumbnail of user danielley50
Canada
1 review
0 helpful votes
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March 22nd, 2021
Verified purchase

I have ordered glasses on a couple of occasions and every time I get a great deal and my glasses come quickly. I have absolutely no complaints about my experience thusfar and I'm glad to have an option like this available!

Thumbnail of user karenm2834
Canada
1 review
1 helpful vote
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May 8th, 2021
Verified purchase

I received the glasses. The frames were great but I have no idea what the lenses are. Not my prescription. I was told you couldn't find my order even though I gave the order number. Very disappointed. I thought you stood behind your products but I guess not

Karen

Thumbnail of user angelac692
Angela C. – Clearly Rep

Thank you for your review Karen. We're terribly sorry to hear that there were some issues with the lenses you received from us. We want our customers to be 100% satisfied with the products they receive from us, so we'll be more than happy to help sort this out and rectify this as soon as possible. A member of our team will be reaching out to you directly as soon as possible, so we thank you for your patience. - Team Clearly

Thumbnail of user joyw184
Canada
1 review
0 helpful votes
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November 11th, 2020
Verified purchase

It is my first time purchasing contact lens online (because of covid) and overall the experience is good. The website is legit and I received my products in a decent time. Would recommend and buy again.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Welcome Joy, and thank you for your review! We're so glad you decided to give us a shot, and that your first order was a success! We're looking forward to many more future orders with you real soon! If there's anything we can do to help make this a perfect 5 Stars, please feel free to reach out! - Team Clearly

Thumbnail of user carmiea
Canada
0 reviews
0 helpful votes
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January 7th, 2022
Verified purchase

The glasses were great and were delivered early. I didn't know how thick and harsh they would be though. The picture wasn't very accurate compared to the glasses I got. I ordered tortoise but they seem closer to black. But for the price I'm happy.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Carmelina, thank you for your review and feedback, we appreciate it! We're sorry to hear that the lenses you received aren't quite what you had expected, but we'd really like to help rectify this for you! We want our customers to love and be 100% satisfied with the products they receive from us, so we'll be more than happy to reach out to you and make this right! Thank you for your patience and understanding! - Team Clearly

Thumbnail of user karenc1928
Canada
1 review
0 helpful votes
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April 25th, 2021
Verified purchase

I think it tooke. Longer to decide on which pair I wanted than the delivery itself. I was rather impressed with the speed and efficiency of the delivery. I appreciated the tracking of the packages as well, fortunately someone was home when I told them my package was delivered because no one rang the doorbell to indicate it was delivered.

Love the styles! I'm set for summer. I got the Oakley split time and Kam Dhillon sunglasses.

Thumbnail of user penelopex
Canada
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

I needed to update my prescription for my contact lenses and it was easy as 123! The website allowed me to upload my prescription and they arrived much faster than I expected! Thank you for the wonderful service!

Thumbnail of user r_wright_99
Canada
1 review
3 helpful votes
  • Send Message
August 8th, 2023
Verified purchase

Don't return anything you won't get your money back. I had a 40 dollar credit and I bought glasses and they didn't use my credit. Then they wouldn't give me my money back. Unless I bought another item. I tried calling and can't get ahold of anyone.

Tip for consumers:
I just want my money back for the items I returned. They say 100 percent money back guarantee.

Products used:
None they sent me the wrong prescription

Service
Value
Shipping
Returns
Quality
Thumbnail of user eg91
Canada
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

I wish I had done this a long time ago. Had always been buying expensive frames and lens from Lenscrafters. First time buying eyeglasses from Clearly and I was very surprised they were great for a fraction of Lenscrafter's price!

Thumbnail of user janiec84
Canada
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

I received my contacts very quickly so I was impressed. I'm used to wearing the acuve, but I usually buy them from my optomistrists office but they were a better price so I bought them here. My sister is an optician so she helped me buy. They were terrible. They burned when I put them in and I had to rinse with contact solution. I'm used to wearing them hours in the day but I had to take them out after about 4- 5 hours because they were extremely dry! Even when I was wearing them I could feel them on my eyes, I could feel them moving around. And of course there are no refunds. What a waste of money.
Only giving 1 star because they arrived quickly

Thumbnail of user angelac692
Angela C. – Clearly Rep

We're so sorry to hear this Janie! Contact lenses are not a one-size-fits-all product - they are made with various different materials and come in different sets of parameters which are not always suitable for everyone. We recommend consulting your eye care professional before trying out a new product. They will measure the diameter and base curve of your eye and may give you trial lenses based on your contact lens fitting, medical history, and eye exam. We’ll be in touch shortly to provide further assistance. Thank you for your patience! - Team Clearly

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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