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Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.
This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.
I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?
I just got a ruff date when my glasses will be done
It will take them over 30 days to get me my order and pour customer service.
Even with a credit i was not happy with clearly.ca
Speedy return on (my mistake) previous prescription glasses. New glasses arrived quickly and are great. It would be nice to have a 'fitting' option. Will order again; the prices were very reasonable!
Have ordered MANY pairs of glasses from Clearly. This last order was perfect again. Great fit-color was what I wanted. Fast service as usual. Can't wait to visit their store in Calgary.
I'm very happy with my contact lenses. They are all brand name products as you would get from an optometrist at a lower price.
Shipping is free, and usually arrive in less than a week. Thank you!
Always satisfied with my online contact orders. Good prices, extremely easy with fast reliable delivery. A must visit for your next order of glasses, contacts or both!
Hi Tanya, thank you for your excellent rating and review! We truly appreciate it, and we're looking forward to 'seeing' you again real soon! - Team Clearly
Ordering from Clearly's website is quite easy, especially with the ability to virtually try on glasses. I received my order within 2 weeks, so it's faster than the optometrist
Hi DaRia, thanks so much for your review and feedback! We're glad to hear you're enjoying our Virtual Try On feature - it's a great tool for helping you make that final decision! Although we love the 4-star review, if there's anything we can do to help earn that perfect 5-star mark, please feel free to reach out! We look forward to 'seeing' you again real soon! - Team Clearly
Very nice staff. Had a question about my prescription and they helped me perfectly over the phone before I placed my order. Fast delivery. Great service.
I ordered contacts for my son and had them delivered to him at university in another province. They arrived fast, correct & affordable. Will order again for sure.
My glasses came quickly and fit wonderfully. Very happy with how the customer service department handled my shopping experience as this pair was an exchange.
My contacts arrived super quickly, and I really appreciate that their receipts/invoices are clear and laid out easily for submission to the insurance company.
Ever since they switched up the brand my eyes are constantly irritated and bright red. Will probably have to go and get new contacts from somewhere else. Very disappointed.
Hi Kennedy, thank you for your review and feedback. We're truly sorry to hear of the issues you've experienced with your lenses.We want you to know that our lenses all come from the manufactures that offer them. We'd like to take a closer look at this, and investigate further, so we'll be reaching out to you directly. Thank you for your patience and understanding. - Team Clearly
As expected except box was damaged. I also wish I could select a different kind of contact because these ones always tear too early into the 30 days. I just don't have experience with any others.
Hi Erika, thank you for your review and feedback. We're truly sorry to hear that you've experienced some difficulties with your contact lenses. Please be assured that all of our lenses come directly from the manufactures that mass product them, and although defective lenses can occur, it is very rare. We'd like to take a closer look at this, so we'll be reaching out to you directly. Thank you for your patience and understanding. - Team Clearly
I received the contacts swiftly and they're great. My only problem is one of them split in half so I'm down a pair, but the rest seem to be holding up quite well!
Thank you for your review Leesa. We're sorry to hear of the issues with your lenses. Please be advised that all of our contact lenses are provided to us directly from the manufactures where they are mass produced, and although defective lenses can occur, they are very rare. We'd really like to help rectify this for you, so we'll be reaching out to you directly with assistance. - Team Clearly
Ordered the same frames as my prescription glasses but with dark tint for prescription sunglasses! LOVE THEM! They are life changing and so convenient! Highly recommend!
I am satisfied about this contact lenses. They are exactly what I needed, and the package deal is great for me too.
Will definitely order there again.
Straight forward process and detailed information along the way.
One issue - every time I put my glasses on the right arm 'clicks', even after 3-4 weeks.
We're sorry to hear this Randy! We'd really love to investigate this further so we can help rectify this for you, therefore one of our team members will be in touch with you very shortly. We thank you for your patience and understanding, and look forward to 'seeing' you again soon! - Team Clearly
Ordering from Clearly is much easier and cheaper than ordering through an optometrist. My packages always arrive ridiculously fast compared to other goods I order online.
Delivery was quick. However, still unclear why shipping and handling are separate charges? As well, curious why rebates cannot be obtained through clearly online orders.
Hi Lisa, thank you for you review! The handling charge offers additional insurance on your order to ensure that if your package doesn’t arrive or is damaged during transit, we can offer a free replacement. Unless otherwise stated, offers that discount shipping do not apply to handling. Instead of rebates we can price patch any legitimate, online competitor. We will match up to a maximum discount of $100 on contact lens orders. We'd love to reach out and offer further support. Someone from our Customer Care Team will be in touch over email. Thank you! -Team Clearly
I ordered these specifically for a backpacking trip and was worried they would not come on time since it said 2 weeks till arrival. It surprisingly only took a week which is awesome!
I ordered sunglasses and they are perfect. Very easy to order, trying on glasses virtually is great. My order arrived a little sooner than expected. Zero complaints!
Thanks so much for your review, Ricci! We're so glad to hear you're pleased with your new sunglasses, and we hope to 'see' you again soon! -Team Clearly
We got exactly what we ordered, prescription and frames were bang on, nothing missed or substituted after the fact. Always nice when ordering "blindly" online.
This is my second pair of glasses from Clearly. I have had positive experiences both times. The virtual try on frame feature is very helpful for getting an idea what they will look like.
My first order got lost and a replacement order was sent promptly with no questions asked. Yet another reason why this company has had all of my eye care business for years. Thank you!
I found reasonably priced, stylish glasses on the site, was able to fit them properly with the virtual experience, and they were delivered promptly. Thank you.
I'm happy to say the shipping is very fast! It's just the actually frames was very cheaply made and broke in under a month, but I guess that's what you expect out of cheap glasses.
Gain trust and grow your business with customer reviews.
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. Please note that in order to give your situation ample time and care, there are a few things we will need from you to help with the process. Please don't hesitate to answer the email from this comment with your order number. We'd love the chance to have a look and provide further support. -AQ