• Clearly

Clearly

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Overview

Clearly has a rating of 3.3 stars from 5,198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service, and contact lenses. Clearly ranks 3rd among Contact Lenses sites.

  • Service
    229
  • Value
    230
  • Shipping
    235
  • Quality
    229
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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75
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How would you rate Clearly?
Top Positive Review

“Fantastic Optical Store”

Nicole P.
11/2/20

This the place to go for stylish new specs in store or online. The digital retinal technology Optical Coherence Tomography (OCT) is cutting edge. Doctors are extremely knowledgeable and staff are very nice too! Excellent product choices and seamless shopping experience. Happy beyond expectation.

Top Critical Review

“Discoloration on the lens”

Gary C.
3/21/24

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

Reviews (5,198)

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Reviews that mention popular keywords

customer service (338) delivery date (31) contact lens (72) prescription sunglasses (33) canada post (31) prescription glasses (27)
Thumbnail of user michaelj2379
Canada
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

Ordered contacts and was emailed that they were awaiting product and it would ship in a week, received a shipping notification next day and then product arrived a day later. I always order a month or two before I run out just in case but was pleasantly surprised at how quick it came, well packaged and undamaged. Prices are the best even beats Costco by a long shot.

Service
Value
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Quality
Thumbnail of user jasmino6
Canada
1 review
1 helpful vote
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March 23rd, 2021
Verified purchase

Awesome glasses! Durable as ive dropped them a few times and they were fine. The frame bends pretty easily though like the arms and nose piece etc but dont seem like they will break just bendy. They get fingerprints super easy cuz of the large lens but for what you pay its worth it! I love them so much super chic and comfortable they were delivered super fast!

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Value
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Quality
Thumbnail of user karhas
Canada
1 review
0 helpful votes
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November 24th, 2023

Today is boxing day. They promote 25% OFF. However, their website spins and spins and then order not available. Only way to order is via optician. All good until checkout. Clearly -- Clariti - Singlefocal and 1.75. It worked 2 years ago. Since then stopped working. Calling them is endless holds.

Tip for consumers:
Fix your website.

Products used:
I'm trying to order a product. Wish I could.

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Value
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Quality
Thumbnail of user nadirh10
Canada
1 review
1 helpful vote
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September 9th, 2020
Verified purchase

I like the look & feel of my new glasses very much. Clearly did a fantastic job.

I originally had some challenges getting my prescription info in line - but Clearly support reps helped me resolve all my issues, very quickly. I did not have any issues with the delivery at all. Either. The glasses came in fine, the packaging looked great, and they feel great.

Clearly services are exactly as advertised. I would highly recommend Clearly to anyone looking to purchase glasses online.

Two thumbs up!

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Nadir, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you're pleased with your new glasses. We look forward to 'seeing' you again soon! -Team Clearly

Thumbnail of user anthonye12
Canada
1 review
0 helpful votes
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August 20th, 2020
Verified purchase

I've had very good experiences with Clearly. They deliver on time and the product is high quality and yet at a reasonable cost. It's great to have a Canadian company providing this service and not having to pay in US dollars. Keep up the good work.

Thumbnail of user janes867
Jane S. – Clearly Rep

Thanks so much for the review and kind words, Anthony! We really appreciate it! We're very proud to have our head office and warehouse in Vancouver, BC. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user kateb644
Canada
1 review
1 helpful vote
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August 15th, 2023

Never again will I order from this company or recommend them to anyone. They sent me the wrong order with one tinted lens and the other normal, so if I wanted to see properly I had to walk around like a lunatic with one dark eye lens (i didnt even order tinted glasses). The shipping was late and they made me pay to send back the incorrect glasses. On top of all that the help agent made me purchase a new pair then hung up on me before i could finalize a refund. I could go on but they are just far too upsetting. *******% would not recommend ever, they'll just screw you over and hold your money hostage. And now I'm stuck blind and can't drive before I travel. So so so dissatisfied and disappointed

Tip for consumers:
Do not use this site!

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user jillianb65
Canada
1 review
0 helpful votes
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September 8th, 2020
Verified purchase

I have an account, so ordering was made extremely easy. I just had to choose to use my prescription on file and was able to order within a few minutes. The glasses did not take long at all and they feel great!

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Jillian, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We hope to 'see' you again soon! -Team Clearly

Thumbnail of user saurabhp18
Canada
1 review
0 helpful votes
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February 8th, 2021
Verified purchase

My frame is coming of from my face when I try look downward. Which happened with me twice purchased glasses from clearly.

Hopefully they provide some sort of warranty in this case like this so I don't need to purchase new ones.

Thumbnail of user tonias47
Canada
2 reviews
0 helpful votes
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April 25th, 2021
Verified purchase

The glasses were sent immediately. A perfect fit and prescription. They are sturdy as I am super clumsy and have dropped them several times with no damage. I chose transition type of lenses and I love my choice. It's perfect for spring.

Thumbnail of user alicial323
Canada
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

I have bought both glasses and contacts from Clearly previously, and been super happy. This time, my regular brand of contacts was discontinued so I had some recommendations on the site for similar products. I chose and actually really love the new ones! Fast shipping too

Thumbnail of user elenac205
Canada
2 reviews
1 helpful vote
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June 4th, 2022
Verified purchase

I ordered a few glasses and all came great, however the RayBans arrived with a lens fallen out. I called customer service and the team sent me a shipping label to ship the broken pair back, which was replaced by a new pair in a couple of days. Thanks!

Thumbnail of user samuelh294
Samuel H. – Clearly Rep

What a terrible experience! We have no words to express how sorry we are that this happened, and we'd love the chance to help and make things right for you! A member of our customer care team will be reaching out to you shortly. - SH

Thumbnail of user andym678
Canada
1 review
0 helpful votes
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September 3rd, 2021
Verified purchase

Clearly projected my order delivery date for about a week out, however, due to supplier stock they ended up shipping it out about an extra two weeks later. No problem, Clearly informed me of the shortage and provided the shipping details and tracking information as soon as they were able to. They reimbursed a part of my order for the inconvenience all while remaining completely obtainable, professional and polite. I've been ordering from Clearly for over ten years and this is an example of why I am a repeat customer.

Service
Value
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Quality
Thumbnail of user maurices99
Canada
1 review
0 helpful votes
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November 6th, 2021
Verified purchase

Initially, I had problems with adjusting to progressive lenses. In truth, I had given up the idea of them and had settled for single vision glasses. But, Megan W at customer service noted in my review, that I was not happy with the progressives and invited me to return the glasses and they would not only replace them but ensure via photographs that I would be satisfied. Well, long and short of it, the glasses were replaced and all is well. After probably a dozen pairs of progressive, I finally got it right... Thank-you Megan W, your the best!

Thumbnail of user kateo66
Canada
1 review
0 helpful votes
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December 31st, 2020
Verified purchase

I had issues with the fit of my first pair. Customer service walked me through an exchange for another pair that would be a better fit. The return and exchange were easy and quick. Highly recommend anyone looking to get some eyewear at an affordable price.

Thumbnail of user angelac692
Angela C. – Clearly Rep

Hi Kate! Thank you for the great review and feedback! We're sorry to hear that your first pair of frames didn't quite work out, but we're so glad to hear that our awesome customer service team was able to process a quick and easy return for you, and help you find something that works even better! We look forward to 'seeing' you again real soon! - Team Clearly

Thumbnail of user ireneh215
Canada
1 review
0 helpful votes
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November 25th, 2021
Verified purchase

I'm very pleased with the entire ordering and delivery process. At present because of the optometrists not accepting appointments for children and seniors in Ontario Clearly has been a godsend. I will be ordering all my contacts and getting my glasses from you (when I can get a new eyeglass prescription) in future

Thumbnail of user zhl1
Canada
1 review
10 helpful votes
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June 26th, 2023
Verified purchase

Update: Clearly mailed a case to me yesterday.
Original: I spent $238.35 on one pair of glasses. When I received it, I was surprised that the glasses had no case. I contacted customer service #1 right away and was told that she would put a request on my order. After half month, I still did not get either case nor update. Then I contacted customer service #2. I was told the same as service #1 which means that either the service #1 did not put in the request or no one took care of the request. I was told that I would be contacted within 24 hours, and now it is 48 hours still no feedback. Clearly pretended to solve the problem and let the return date expire.

Tip for consumers:
Clearly.ca is good at 24/7 custom service, but maybe the customer service doesn't have the authority to solve the problem. So after the conversation, they can only say that we will put in the request, and then you will not hear feedback.

Products used:
Eye Glasses

Service
Value
Returns
Quality
Thumbnail of user angelac692
Angela C. – Clearly Rep

Oh no! We're so sorry to hear about this Zhong. We can see that two shipments were sent to you with this already, although we are unsure why they are not being received. We'd like to follow up with you directly so we can further investigate this, so we look forward to hearing from you very soon. We appreciate your patience and understanding while we get this sorted out. - AC

Thumbnail of user ryanm979
Canada
1 review
1 helpful vote
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June 11th, 2021
Verified purchase

Ordered new contacts but realized that my old shipping address was on the receipt. Swiftly contacted customer service, told them about the issue, they said "no problem, we've changed it". Well, they didn't. Had to go to my old address to retrieve the item. Not fun.

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Thumbnail of user angelac692
Angela C. – Clearly Rep

Thank you for your review and feedback Ryan. We're terribly sorry for the inconvenience caused with your shipment. We're glad to hear that the issue was resolved and that your package was received with the reshipment. We want to ensure you that this will not occur again, so we'll be reaching out to you directly with confirmation. Thank you for your patience and understanding. - Team Clearly

Thumbnail of user kierano11
Canada
1 review
0 helpful votes
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September 23rd, 2020
Verified purchase

I ordered some new glasses after my previous ones got scratched. Since my prescription was already on file I quickly browsed for frames that matches the dimensions I wanted and used the virtual try on feature with my phone. I'd love more choices for longer arm frames, but I found ones I liked, clicked order, and they came through really quickly, even during quarantine times. The frames are great and look very trendy. Much more affordable than my local glasses store.

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Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Kieran, thanks so much for your review! We really appreciate the feedback, and we're glad to hear you're enjoying your new glasses! We hope to 'see' you again soon! -Team Clearly

Thumbnail of user rachelb831
Canada
1 review
0 helpful votes
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August 12th, 2021
Verified purchase

The contacts arrived very quickly, fit my prescription. No complaints about the contacts themselves. The emails can be a but annoying. I don't wear contacts every day(prefer my glasses for work) so I only ordered 10 pairs for special occasions etc. Getting "refill reminder" emails every few days is annoying and I haven't been able to find where I can control how many or what type of emails I receive from Clearly.

Thumbnail of user rd270
Canada
1 review
1 helpful vote
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April 21st, 2021

Purchased contacts online, deliver time was quicker than expected.
Problem is I ordered the wrong ones, my mistake, ordered box of 90 (3 boxes of 30) for each eye. Didn't realize it until I put the first contacts in. Called Clearly and explained the situation. They said no exchange on open boxes even though 4 of the boxes are unopened and they do sell contacts in orders of 30 Said they will give 15% off reorder, that's what I got on the original order. Their exchange policy is crap

Tip for consumers:
Buyer beware

Products used:
Contacts never used no exchange for unopened boxes

Service
Shipping
Returns
Thumbnail of user janes867
Jane S. – Clearly Rep

Thank you for taking the time to share your experience, and feedback! We appreciate you bringing this to our attention for further review with the Customer Service management team, for learning opportunities moving forward. We also appreciate the opportunity to have made it right, and are glad to see that these lenses have been exchanged for the correct lenses. If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon. -Team Clearly

Thumbnail of user gingerm137
Canada
1 review
0 helpful votes
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December 17th, 2021
Verified purchase

Clearly has always provided me with great service. I have never had a negative experience with them. My contact lenses are shipped quickly and I usually receive my orders without delay (with exception to my last order, but that was due to the major flooding and landslides in B. C. which disrupted mail delivery). Clearly always advised me of any updates to my orders so I could track them. I highly recommend this company to my friends or to anyone in need of prescription eyewear.

Thumbnail of user maureenh238
Canada
1 review
0 helpful votes
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September 8th, 2020
Verified purchase

I have ordered from clearly many times. I'm obsessed with my new glasses. This time they gave me a free upgrade on my lenses instead of making me wait 8 weeks for the other lenses to be back in stock! Amazing customer service! I highly recommend ordered from Clearly!

Thumbnail of user colleeng138
Canada
1 review
0 helpful votes
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November 9th, 2020
Verified purchase

This is my first time needing/wearing prescription glasses. The whole process was super easy, from virtually trying on glasses to ordering etc. I will definitely be buying more glasses from Clearly and would recommend them to others.

Thumbnail of user benr230
Eleni B. – Clearly Rep

Thanks for taking the time to leave a review, Colleen! We're so glad we could make it easy to get your glasses online - we look forward to helping you with any future pairs! - Team Clearly

Thumbnail of user timm1296
Canada
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

I have now ordered contacts twice and they arrived very quickly on both occasions. No problems at all - price was good - order was correct - no damage to packaging or contents. I would definitely order from Clearly again.

Thumbnail of user adrians189
Canada
1 review
0 helpful votes
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August 20th, 2020
Verified purchase

I had trouble with frame sizes etc. Not obvious enough instructions for that online, I think. Called and Philip j was very patient and helpful. Frames needed some tweaking when arrived. Very happy with the new specs.

Thumbnail of user janes867
Jane S. – Clearly Rep

Hi Adrian, thanks so much for your review! We're glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

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From the business

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Business History

A pioneer in online shopping, we launched our first site in 2000 selling contact lenses, but we always knew we wanted to do more. Within a few years, we began offering a curated selection of designer glasses and sunglasses as well — driven by a passion to bring prescription eyewear to people who often found it out of reach. And we didn't stop there.

We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!

Company Representative

Thumbnail of user benr230
Eleni B.

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