Clera Windows + Doors

Barry Jacklin and his team were professional every step of the process. From booking the first appointment for the consultation to the final wipe down of the windows and trim when he left when the job was completed. At the end of each day, there was no clutter or evidence that work was being done at our home. Barry's pride of workmanship is a true testament to our small town way of life. We will certainly recommend his company.

The Clera Windows and Doors Listowel branch replaced 7 windows in my home this summer, and we are very pleased with the work. The windows are great! We can already feel a difference this fall season, as there seems to be much less heat loss and there are no more drafts near our windows. Barry and his son were a great team at getting this project done. They worked quickly and well together. They were also friendly and respectful while working in my house with my 2 dogs and myself working from home.

The installation took longer than expected but the final result was very good. I think the windows look really good in my house. Easy to open, clean look and the trim was done very well. Other than some dust, which is inevitable, the crew did a great job cleaning up when they where done.

My order consisted of 4 windows and 1 Garden Door. Total price paid was $8,420.00. Wrong size Garden door was $3,100.00! It has leaked since the day of installation, frost on interior, rain comes in through the bottom... screen does not slide, all screws have rusted and broken off. Very hard to open and close. I was completely ripped off. The "fix" was they came and glued a piece of felt where they thought most air was coming through... Stay away from this cheap garbage, they will not fix anything after the fact. I soon will start a twitter and social media campaign to warn as many people as I can. Cornwall Ontario is my location

Windows did not arrive as scheduled, installation delayed due to installer being on vacation. Once installed one window was cracked, and replaced 3 days later, and windows were dirty.
Salesman Eugene was very friendly and accommodating at time of purchase but when problems arose, he has not returned our calls. I only hope that in the future when there is a serious problem with any of the windows that the company lives up to its warranty. I would not recommend this company. The transaction should not stop once the money has been paid.

We're very happy about our windows and doors. We got a lot of compliments from friends and neighbors and have no complaints so far. They're excellent from start to finish. Their Sales person, Hans is just awesome. He's very easy to reach even after the installation.

I've had my windows replaced plus added a Bay Window which is the problem right now cause it's plastic frame is cracking. We've had it repaired with some type of hiding compound by the representative but the job did not last. I've been trying to get a replacement but it's been way before November 2019 and still waiting. That is on top of waiting for a rep to call and more. This issue has been ongoing since early 2019. Not very happy.
I would think twice to refer this company.

From initial consult with Hans to completion of installation, service was excellent. Project was completed professionally by the courteous crew as scheduled and site cleaned immaculately afterward. Excellent value for the cost I would highly recommend Clera Windows and Doors

I have made the right decision in choosing Clera. They have lived up to their promise and reputation. I'm very happy with my doors. The Sales Rep was very knowledgeable and professional. He did exactly what we wanted. The installers were very friendly, courteous and skilled. I will definitely call them again for new windows to be installed.

We had our windows and sliding doors replaced by Clera many years ago. To this day if we have an issue, they are always there to help us! They are professional and treat their customers with a gold class approach. Highly recommend them!

I highly recommend Hans because everything was friendly, thoughtful and professional the whole way through. I knew he might be the right guy when my dog greeted him at the door (he never does that). In life, you get what you pay for and that's all you can ask for! Also, appreciated the after sales customer care call to ensure I was happy.

I was finally contacted by the Customer Service rep for Clera end of January. Rita took time to listen to the issues we were facing with reaching the company re: our cracked bay window within the first 2 months of installation last fall. She immediately offered to get the window replaced after hearing our story. Rita followed up with us consistently throughout and ensured our windows were replaced.
I have nothing good to say about our sales rep that we were working with, otherwise great quality windows. Would get my two doors replaced with Clera in the Future.

I got new windows installed over the weekend and we are SO happy with the look of them.

Our house is 50+ years old, and the windows we have were at least 20+ years old. We chose Clera because of their amazing reputation and their eco-friendly windows. We're happy we did!

The windows are beautiful, and make every room look so much bigger! The installers were friendly and professional (Thank you Alex!) and did a great job.

I would highly recommend Clera to anyone looking for high quality, beautiful windows!

.
Great product, wonderful prices and amazing installation.
I have an old stone building 160 years old so installation difficult.
Took a lot of time to do a great job.
This is my second tome using Clara and will be using them again next year.
They are so good.

My experience has been horrible from a billing perspective. The quote they provided was $1398 including taxes and installation. When I received the bill it was $600 over that. I called and no one responded and then they simply decided to take it off my credit card without a return phone call. I will never advocate getting windows or doors from Clera, despite doing a good job in the installation. Still waiting for a call Clera!

The windows look great and the installer Shane, despite being on his own for the most part, was able to complete the job well. He was very knowledgeable and competent in his trade. Must have been a difficult job to complete all 10 windows, incl. 3 very large windows, yet he did the project in just under 3 days. The house was kept clean, inside and out.

Honest and timely communication from the rep re: 2nd delay of the projected installation date would have been much appreciated. Had to keep reaching out for an update and received contradictory answers every time. Made the experience quite unpleasant. Hoping the windows will last as long as the rep says they would and that the company warranty will hold its promise, because trust got questionable after the whole experience with the rep.

Communication with the sales manager, installation manager, complaint dept is difficult after they secured my business. The complaint on the web site doesn't work? You have to leave a message with customer service? See the same comments from sol a. On Nov 23 2019. Not an isolated incident. Be prepared to wait if you go with them. I suggest you don't

Great company to use. I've used them twice now; one for my patio door installation and the second for replacing windows in my house. The salesperson was kind and easy to contact and the installers were respectful and did a great job. We're very happy with the results and would recommend Clera to anyone who wants windows and doors replaced.

Update: Clera Windows eventually provided support and corrected the issues.
Very slow to respond though.

I got all my windows and a patio door installed by Clera 5 years ago. They promised lifetime warranty... until now that I have a problem and they are not retuning any of my calls. I called the local number (Bob) and the central number with no calls returned.

I'll keep it simple. Ordered windows in May 2017. Said it would take 6 to 8 weeks to manufacture them. By November nothing. Contacted the salesman. He "forgot" to order them. Finally came in February. During the final days of installation the installer left the company. Told me the regional manager would take over. Never did. Two windows were left without outside casings open to the elements for another 7 months. Continually got the run around. Labor Day I sent all those involved a text stating that if the job wasn't competed that week I'd get a private contractor to finish the job, take them to court for the costs and summon them to appear as witness. Mentioned that they'd probably lose already scheduled work and their wages as a result. Got a phone call within the half hour to complete the unfinished work that week. Advice... stay away from these clowns.

We have had almost all our windows replaced by Clera over the past years. The first set were different then the next set we ordered (next were less quality especially the night locks) but were to be of the same standard. Earlier this year, one of our older ones (5 yrs) broke. You couldn't open it without it shifting and being difficult to close (note, this window was rarely used). We called Clera and it took several months for someone to come out to look. They left with no promise of when it would be fixed. Now 2 months later after we called someone is finally coming. However, we were just informed that WE will be responsible for labor cost@ 75/hr for first hour and 50 after that! Watch out for the LIFETIME WARRANTY. No sales person will tell you that it's only parts. Now we're responsible for a cost when it was a defect in their window. Will never recommend or purchase from Clera again.

Actually got to talk to the V. P., 17 Aug 2018 and guess what they were here today 24 Aug to do the work that I have been waiting since May to get done. As I said in the first review, the installers do a good job and today was no exception, they we in fixed the problem and out in about 20 Min. That makes the 3 month wait for 20 min of work even more inappropriate. Because of the installers I have moved my star up one. Because of the 3 plus months response time, I still have my reservations about recommending the company.

Pleased with our new windows, however we had a lot of issues after the order was placed mostly due to lack of communication from sales team. Salesmen was very friendly and accommodating at time of purchase and installation was delayed almost 3 months and we received no updates during that time. Now that we have the windows, we are very satisfied but we wish we would have been updated more during the process. I only hope that if we have any problems with the windows in the future, we receive better service with the warranty than we did with the purchase.