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Clera Windows + Doors has a rating of 3.5 stars from 189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clera Windows + Doors most frequently mention great job, sales rep, and customer service. Clera Windows + Doors ranks 7th among Doors & Windows sites.
73 reviews
Who knew this was for real? A couple of handle cranks for casement windows installed in 2009 broke so I contacted Rita in customer service who sent me replacements. None of the usual warranty hassles that one gets from other companies. Clera's an outstanding example of the way companies should behave.
My order consisted of 4 windows and 1 Garden Door. Total price paid was $8,420.00. Wrong size Garden door was $3,100.00! It has leaked since the day of installation, frost on interior, rain comes in through the bottom... screen does not slide, all screws have rusted and broken off. Very hard to open and close. I was completely ripped off. The "fix" was they came and glued a piece of felt where they thought most air was coming through... Stay away from this cheap garbage, they will not fix anything after the fact. I soon will start a twitter and social media campaign to warn as many people as I can. Cornwall Ontario is my location
Consulation re new door was quick and well done with excellent results. Took 5 months to get the door but I did realize there was a ongoing pandemic and winter. Insulation was very well done by young men well versed in their profession. The insulters where very congenial very respective of our home and willing to answer any questions we had in a repective manner. I would recomend this team of clera windows to friends and family. I love our new door.
Had my windows replaced by Clera.
It was such a pleased experience, from meeting with Alan to the installation of the windows. They were polite, clean, friendly.
Im very happy, thank you.
Carmen
The whole time dealing with Clera has been an ordeal... Delays getting the windows, messy install and now have warranty issues that they wont address.
Clera quoted me about 20% lower than the closest competitor - and we are so thrilled with the look of our new windows.
Helped our resale value quite a bit. Thanks again guys!
Having issues with deadbolt and handle on back door. The sales guys came out last May. Have never heard back from them even after numerous phone calls and messages left.
Dear Marianne, Thank you very much for your review. Please let us know who was your sales rep so we can follow up and address your issue. Also, please let us know if Clera supplied the Lock-set as it looks pretty old. Thanks - Clera admin
The entire process went so easy from my original meeting with my sales rep to final installation doors and windows look amazing as my home is going on 20 yrs I am sure I will be using Clera Windows again in the near future - thanks Linda S.
Clera, servicing the Kingston area were great from quote to install. I'm very happy with the product as well. Seems like a lot of bad reviews here which I'm quite surprised with.
Took a chance on Clera windows and was originally happy, even though they were expensive... Then started having lots of problems with quality of the windows... Live and learn, that's for sure!
Dear Ernie, We apologize for your bad experience. If you have issues with you windows, please contact our head office and they will arrange someone to go and fix. It might take some time but we do look after all of our customers. Thanks
We were very satisfied the way André worked. He was clean and efficient. He knew what he was doing and what was needed. The price and quality of the windows is 2nd to none. We had freezing temperatures and we couldn't feel the cold at the windows. Keep up the good work. R. B.
Products used:
CSH2 & 2- CSHs windows
I needed a replacement crank for my four year old window. When I called the company they said they could send out a replacement part for free. I agreed and thought that was great. The next email I got from them asked that I go to Home Stars and give a review. Since this seemed to go well I gave a positive review. Boy was that a mistake. I first contacted them on June 3rd - now, over a month ago.
When the piece didn't arrive after two weeks I emailed to follow up and was told they would be shipping the piece the following week, they said it was shipped June 26th by Canada Post. On July 7th I emailed again to follow up becz at the point it was six days since they said it was shipped. A few more back and forth emails to see if I received the piece - the answer was always no.
I see the others reviews from unsatisfied customers, and figure they give you the run around and and hope that you will just give up and go away.
From initial sales call to final clean up Clera windows surpassed my expectations. Professional and knowledgeable. Answered all my questions in layman terms. Will and have recommended them to others
Great service from calling over the phone to installation. Everyone I dealt with was great. The quality of windows are also fantastic. Highly recommend!
Installed a door, 4yrs ago. Paint is chipping. Under warranty. Won't come to replace door. Poor customer service in Ottawa Ontario region. Don't recommend.
Dear Crystal, We apologize for the inconvenience. Peeled paint is under warranty and Clera will replace the panels if the paint was not applied properly. When did you report the service. Please provide your full name or call directly our head office at 9057381870 so we can find out what's happening with your door. Thanks
Damages INSIDE the two panes of several windows, improperly installed bathroom window, no consultation with us beforehand about problem with install, damages in the house itself, promises broken, denial about what was said and promised, the two largest windows iimproperly finished, installation took more than twelve weeks after being told 6-8 weeks, draft from living room windows, this company takes your money and runs, no accountability whatsoever, take your business ANYWHERE but here!
Tip for consumers:
DONT USE THIS CONPANY, YOU WILL REGRET YOUR CHOICE
Dear Tara, Please call our head office at 9057381870 and provide your full details as we don't have any outstanding issue as you described above. We have been in the business for 41 years and look after thousands of satisfied customers every year. If you are really a Clera customer, please contact us at above number and we will look after your issues. Thanks - Clera admin
I never write poor reviews but in this case I have to say dealing with Clera windows has been disappointing from start to finish. Wish I read the reviews here first. Lesson learned.
Dear Kristina, If you are our real customer, please contact us ad we can try to resolve any outstanding issues. This is the only review site where we cannot verify whether you are our real customer or some competitor writing all these bad reviews. We always look after our customers if the issues are with Clera product or faulty installation. Thanks
Guys were in and out in 3 days! 3 bedroom windows, a sliding door and a bay window. Always cleaned up at the end of each day. Fine job, well done! Thank you!
Clera did a great job installing our 2 new doors - they were efficient, friendly and detailed. They also took the time to ensure that I understood how the new locks worked. Great service!
Great estimate everything arrived on time crew friendly and clean windows doors fitgreat and look great had higher estimates but for price you get what u pay for all good would use again
I just ordered windows from Clera and they were wonderful. The sales associate was knowledgeable and the product came in on the time line outlined. Would recommend 100%!
We replaced an old window bay with four new Clera windows. Two were fixed and two opened. The crew were polite professional and efficient. The windows look great!
Over the years we've had Clera replace a number of Windows all around our home. The service has always been reliable and great. Our windows have functione well so far.
My husband and I were impressed with the salesman Terry, along with the quality of product and company reputation. The pricing was fair and the installation impeccable
BM
Products used:
Casement windows and front door
My experience with Clera windows was nothing short of perfect... all time lines were met, installation was professional and clean and the guys were polite and respectful. Would highly recommend
Mike our sales rep was awesome to deal with - quick at replying and thorough in his explanations. The spray foam insulation made a huge difference. Thank you!
Tip for consumers:
Do your research and choose a good company
Products used:
Patio door
Gain trust and grow your business with customer reviews.
Clera is known for quality home windows & doors installation since 1978. Get custom vinyl windows & doors from the Winner of Homestars Best Company Award.
Family-run since 1978, Clera Windows + Doors is one of Canada’s premier manufacturers and installers of custom windows and doors.
With more than 40 sales and installation offices throughout Ontario, a head office and manufacturing facility located in Concord, Ontario, Clera Windows + Doors has improved more than 300,000 homes.
The company has been awarded:
Canada’s Best 50 Privately Managed Companies
Winner of 12 HomeStars Awards over the last decade, including Best Window Company of the Year
City of Vaughan’s Company of the Year
Best of Houzz Award recipient for 2014
Best Window and Door Company in Ontario in 2017 by Ontario Window Reviews
Top Choice Award winner in the Window and Door category
We are a Canadian company that has been manufacturing and installing Canadian-made products for over 41 years, and remain committed to making your dream home a reality. Ordering custom windows and doors from Clera is the clear choice!
Dear Kim, Please call our head office and provide your full details and your current issues, if any. We promise to take care of your issues in timely manner. Thanks