Clera Windows + Doors

My husband and I are extremely pleased with the service Clera provided us with. Beginning with the salesperson and then with the installers our experience has been amazing. No one can convince us that we could've made a better choice. These people are professional, friendly, helpful, and knowledgeable. The windows they put in for us are a great improvement over what we had and look beautiful from the inside and outside!

Thank you all for being so wonderful to us.

Clera replaced old wooden windows with new product. John the Sales Rep was very knowledgeable and experienced. Billing was exactly as quoted. Installation team was very personable and professional. They were quick and precise. After 2 weeks of new windows, I can say, that I will enjoy for many years to come. Thank you Clera.

We have had Clera Windows + Doors replace windows, a sliding door and 2 exterior doors, at various times, throughout our house. The product is top notch, competitively priced, and the customer service is excellent. This past summer, they replaced a large picture window with 2 side opening windows in the living room. Each time, we have been completely satisfied with their work. They showed up on time and completed the work in a professional manner. We would definitely call on them again.

There were other options and better offers and I thought I should take my chances on Clera. It turns out that I made the right choice. Their people are very professional and friendly. I can trust them with their decisions on my door and windows. I told them how I wanted a different locking mechanism but they suggested something that's even better. They clearly know what they are doing and it just goes to show how experienced they are. Kudos to James! We will definitely get with Clera again

We dealt with salesman Hans from Clera (Kingston) who was very thorough and helpful. To me he seems to be very honest with his trade and take the timeout to explain the replacement process and the expectations. All my questions and concerns were assured! My windows and Patio door came on-time and were professionally installed by the installation team who were extremely friendly and professional. I will definitely recommend Clera (Kingston) to my friends and family and will use them again in the future. I got some many compliments on the new installations that I am already thinking about replacing another set of windows.

They need to work on their timing a little bit but other than that, what I like about Clera is that they are straightforward, professional and knowledgeable. I ask them a question and they don't give you the run around. The sales rep was readily available from start to finish and I can trust the installers to do their job even when I'm away. The quality of the windows is very good. I'm very satisfied with the outcome.

I would like to commend Barry and his team for doing a job well done. Nobody could have done any better. They were very friendly and knowledgeable. They turned my house into a beautiful home I will call them again.

We've worked with Terry Blondin and his team twice over the span of 6 years (5 second story windows and a bay window/ front door on the main floor). We were extremely impressed with the product quality, the professionalism of the installation teams, and Terry's commitment to ensuring that we were happy with the results. Terry is personable and professional, and makes himself available for troubleshooting and questions. We would recommend this company to anyone looking for great quality and service.

I have been dealing with Tom Hartley for a little while now and cannot stress out fantastic he is to deal with. In our industry which is restoration it is very important to have good communication with the people we rely on to do work for us and dealing with Clera and Tom in particular has been a very positive experience. He is very attentive, addresses all questions and concerns, does things when he says he will, always keep you in the loop and returns all calls and or emails. Highly recommend them based on the fantastic experience we have had with this company.

We reached out to Terry at Clera for an estimate on March 6 this year and we had a signed contract by March 11. The official measurements were taken only days later and the windows were ready and installed within the time frame that we had discussed. The whole process was very smooth and very affordable compared to some other quotes we received. We were very happy with the end result. Installers were fast and professional and we really appreciated that they took care to put drop cloths, clean up, and clean the windows when they were done. We had done some windows and doors with another company the year before it wasn't nearly as smooth (wrong windows ordered, constant delays with no communication, spray foam seeping from joints after install, etc.) so we were really pleased in comparison.

Being a Landlord for over 15 years I've purchased many windows on my income properties. Clera Windows or FM Windows as they were known when I first dealt with them are the best Windows I've ever purchased. Easy to clean and handle in opening & closing...
Jack D.

I had 4 windows replaced. They were ordered in the fall and work was completed by February. They look fantastic. The work was completed in one day. No problems with operating or drafts.
Thank you! Price was excellent. Dave and his colleague were professional and cleaned up the work area when they were done
Cynthia (Owen Sound)

What a great experience! We had 4 windows installed in one day. The windows and the install work look very good. Our sales and install were based out of Barrie. We will be keeping them in mind for any future window replacements.

Very impressed with the sales and installation staff. Work was done in a timely fashion and installers left the job site clean and tidy. Our sales rep was clear, thorough and took the time to answer my questions. We had a problem with one pane of glass and that was addressed promptly and without hassle. Would highly recommend Clera.

Our experIence with Clera Windows was horrible to say the least! It took months to get our windows installed and we were told a much shorter time frame. I followed up several times. Then there was only one installer instead of a team of installers as we were told installing all 9 windows. We have followed up with Clera many times and we're treated with such unprofessionalism and disrespect. No quality control
Of windows either. Look at what they installed

I have used Clera for window replacement services in the past and been very pleased with the product and the service. Unfortunately after my most recent experience I will never use them again. I was told that my new patio doors would be ready within 6-8 weeks. I was lied to on multiple occasions and told that the doors were ready and that they were just waiting to confirm an instal date. 12 weeks and still no doors. The sales rep Anthony stopped returning my calls and text messages. I pushed further and at that point found out that they had not even started making my doors.
I told them that I wanted to cancel my order and get a refund on my deposit. The agreed to do so. It has now been a MONTH since I cancelled my order and still no refund. I had a call with the VP of Sales who assured me the refund would be processed and nothing. I was left with no choice to file a dispute of charge with my credit card company.
Stay away!

Clera was quick to respond with a free quote. We were given an honest assessment of what needed to be done and what could wait. They arrived as scheduled, were professional, friendly and completed the work quickly. The windows are great, we are very happy with our experience and would use Clera again in the future.

Have heard a lot of concerns from friends and family members along with neighbors about clera's "warranty" so i would suggest doing some research before you buy. Also other sites like homestars appear to only print glowing perfect reviews, so take them with a giant grain of salt. ( hope Clera is paying them well) Seems Clera always trys and say poor reviews must be fake and they can never seem to find the names of poor reviews in their "data base"

Good until there is a warranty issue, then they don't stand behind their product. I have a bad draft from one window and mold growing inside. The salesman John says he does not know what is causing the problem but of course its not the window and no warranty. NOT SURPRISED. He then said if I didn't like his answer he could send someone else who will charge me $155.00 an hour to inspect it, HUH? Clera claims their employee "thoroughly" checked the window, but funny enough didnt even notice the window crank arm is broken... Update, they offered me a 10% discount on new windows ( windows that probably are marked up by at least 100%) They also asked me to take down this review! I replaced the window (not Clera's) and problem solved!

I was told by the sales team I was dealing with back at the end of August 2020 that my project of a bay window along with a couple smaller windows, would take up to 12 weeks to be ready for the install. Today being February 25th 2021 which makes it 26 weeks now, still nothing, not even a phone call or an email to reassure that they are working on getting the ball rolling on my project.
Unfortunately this company is a common in today's world of business... full of promises and guarantees and nothing but lies and obviously taking on more than this company can handle.

Look elsewhere...

We recently had some cottage windows replaced by Clera Windows and Doors, arranged through Kevin. The panorama windows installed by Shane are stunning. Shane's meticulous, precise craftsmanship is simply awesome. By reusing the original interior wood trim which was installed by our father 50 years ago, Shane retained family heritage & created a seamless transition between old and new. The exterior flashing on the 12 windows is expertly finished. Honestly we go outside and stare up at the windows marveling at the neatness and clean lines of Shane's work. We consider ourselves extremely fortunate to have had an installer of Shane's calibre. Professional, friendly, taking pride in his work. We would recommend Shane with absolutely no hesitation to anyone & everyone wanting to have windows installed.

We ordered our windows and patio door in July. Told they would be here in October. Nobody followed up I had to keep contacting them to see what was happening.
All we got were excuses (COVID of course - how easy to make that excuse). In fact the patio door makers were on strike for 7 weeks but we were not given the option to change our request to another company.
A Canadian company but everything made in the US (we would not have dealt with them if we had known).
Now it is December 1st and still nothing but promises. They have our money but nothing coming to us except a useless paper warranty on non-existent windows.
Stay away, I wish we had.

We had a very positive experience dealing with clera windows from start to finish. The installer was for sure an expert and finished the work in good time without any upset to us.
I would have no problem recomending Clera to anyone