Clera Windows + Doors

I have heard a lot of great feedback with Clera. Neighbors have been recommending Clera. They have such beautiful designs and their people are very good and professional.

I contacted Cash Kelly with a small issue of our window and she promptly contacted the company and resolved the issue.

Thank you for your excellent customer service.

A representative named vikh from Vaughan location visited my home and did an estimates to our doors and windows and did a thorough explanation regarding clera's products. He presented the products extremely well and we took his words for it without backing down. He explained us fully the workmanship that clera gives to its customers and very thrilled about it. Having said this. Yes my husband and myself are ecstatic because the service that was provided to us were amazing. Also an installer named ramesh he is a magnificent worker punctual and very neat. Ramesh is the ultimate package he presented himself extremely well hardworking individual and very intellectual. He installed the doors and windows beautifully without damaging the existing mouldings. I was amazed with his works as he lives up to cleras works expectations. If I happen to have someone and do new door and windows installed I would like to have and highly request ramesh as the installer because he's very tidy. Ramesh made sure before leaving my home that he inspected the area twice and that not a single rubbish left behind.

Vikh and ramesh did a phenomenal job and well recommended to other customers. What a stellar service.

From
Joe and Nellie of Toronto Ontario Canada

Ordered all of our main floor windows to be redone in October 2017. We planned to have them installed in the fall to save on heating costs through the winter. As soon as the order was signed there was zero contact from the company on the progress of the windows. I continually had to call the salesperson that sold us the windows (Tom Crowley) to get any sort of update on how the windows were coming along and when they would be installed. He would tell us that they would be done in the factory and ready to be installed in 2-3 weeks. 4 months after the initial install date they were finally installed in the middle of March. Winter had come and gone. Absolutely zero customer service on the part of Clera Windows and our salesperson.

Once the windows were finished and ready to be installed, the contractors who installed the windows were very good to us. They installed them within the week in order to meet our deadline for an energy audit to get a rebate for the windows. The initial deadline for the rebate was in February, luckily we got a month extension or we would not have gotten the rebate.

I will never recommend Clera Windows to anyone.

Our sales rep was prompt and efficient. Her customer service was outstanding. The windows look great and they were done in a timely fashion. Great service.

I am very pleased with the quality of the products and the exceptional service. The installers were careful and professional. The installers went extra mile to performed additional work for us.

Lifetime Warranty means absolutely nothing. Once they make a sale and have your money you will have a hard time getting a hold of them with any problems. We have had issues that have not been resolved for years. We have had to repair the drywall twice due to water leaking in causing cracking and bubbling. Twice we have had to paint the room. Drain plugs keep falling out.The first time they recaulk the bottom of the window starting in the middle of the window... who does that? Really! What a $#*!ty job. It didn't solve the cracking which required another patch job and paint the second time. Both front windows from Clera fog up in the winter months (especially when cooking dinner) causing condensation and mold. Funny the other 6 windows from a different company don't. Not even in the kitchen. After a lengthy wait and being ignored Shawn came over and made every excuse he could come up with. Typical from a salesperson. I was not impressed with the information given to us... disregarding any of our complaints. It was his company that did the crappy caulking job and I really don't care that the couplers were a different material... they are yellow and the window is white and he ignored everything. Why do we have a warranty. He then emailed a quote to either recap, replace the glass or replace the whole window at our cost. NOT happening. I would NEVER recommend this company to anyone. Still waiting for the bug trap.

Windows didn't come in when promised. When I finally got the windows one was measured wrong (too small) but I didn't want to wait so I had the installer put it in anyway.

From start to finish everyone was great to deal with. From sales to install everything went smoothly and on time. Took a lot of time deciding on which company to go with and glad we went with Clera!

My experience with the sales rep. And installation team was professional. The weather did delay the installation but once the team started they did a great job.

I used this company before, and once again I was very impressed. The quote was great, the installation was great and the service team was great. I would certainly have them back.

Windows were delayed even though being expensive. Installation was messy and now I'm having warranty issues. Wish I had better things to say but big frustrations

We had two side windows and two sets of sliding patio doors installed. All work was professionally done in a timely manner. Very pleased.

Lots of problems all the way through the process, cant recommend to friends or family, that's for sure. Expensive. Wish I did more homework.

I had 4 basement windows replaced
The installers were quick and did an excellent clean finished looking job including the window trims

No one returns me calls. How can I fix my door and window If I can't the help I need. Your follow up leaves a lot to be desired.

Had a window installed a few years ago and had started leaking, also locking mechanism had broke. Couldn't find my warranty paperwork so I called Clera to see if there was anything that could be done. 3 weeks of calls and messages with no reply's. They only called after they received my poor review on the BBB website, promised to make everything good as long as I removed or changed my review. I agreed I would after they had taken care the issues with the window, Fernando assured me a installer would contact me and make arrangements to come out and fix the window, when the installer called he advised he was told to come out and caulk the window, where I advised him that the problem is not caulking that they had to remove the fascia and have a look inside which Fernando had agreed to do. The installer said he would have to talk to customer service and would be in touch. Well we have not heard back and we have no idea what is going on, I have left messages and still nothing. Absolutely terrible service, will never use them again and will definitely tell anyone looking for windows or doors to stay away from these guys.

Arrived exactly at time scheduled. Completed the install in less time then quoted. Cleaned all areas. Great job!

The team took the extra safety precaution, installed window, sealed around unit, removed debris. They were very efficient.

This is the 3rd time we've used Clera, never disappointing. Great service, great install. I would use them again on any reno.

Sales rep was efficient and kept us well informed.
The window adds a nice look to our house.
Installation was well done.
Easy to operate.

No one could have done a better job! Very pleased with the outcome. The team is very professional, friendly and trust worthy.

I thought they were great. Got discount for their 25 year anniversary and they did 5 windows at a great price and all within the day.