• Clera Windows + Doors

Clera Windows + Doors

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Overview

Clera Windows + Doors has a rating of 3.5 stars from 189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clera Windows + Doors most frequently mention great job, sales rep, and customer service. Clera Windows + Doors ranks 7th among Doors & Windows sites.

  • Service
    40
  • Value
    39
  • Shipping
    17
  • Returns
    9
  • Quality
    38

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73 reviews

34
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How would you rate Clera Windows + Doors?
Top Positive Review

“Lifetime warranty”

Doug S.
7/7/21

Who knew this was for real? A couple of handle cranks for casement windows installed in 2009 broke so I contacted Rita in customer service who sent me replacements. None of the usual warranty hassles that one gets from other companies. Clera's an outstanding example of the way companies should behave.

Top Critical Review

“1 star is too many”

Nathalie D.
8/29/18

My order consisted of 4 windows and 1 Garden Door. Total price paid was $8,420.00. Wrong size Garden door was $3,100.00! It has leaked since the day of installation, frost on interior, rain comes in through the bottom... screen does not slide, all screws have rusted and broken off. Very hard to open and close. I was completely ripped off. The "fix" was they came and glued a piece of felt where they thought most air was coming through... Stay away from this cheap garbage, they will not fix anything after the fact. I soon will start a twitter and social media campaign to warn as many people as I can. Cornwall Ontario is my location

Reviews (189)

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customer service (21)
Thumbnail of user miker621
1 review
0 helpful votes
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June 9th, 2019

I highly recommend Clera Windows and Doors. I give them a 5/5 rating. Their windows, doors and craftmanship are of high quality and its totally worth the money. I have referred them to clients, friends and family and they never cease to provide a really high quality of service.

Thumbnail of user justinm404
1 review
0 helpful votes
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July 14th, 2019

Right from the onset. The quoting was excellent. Allen was a pleasure to deal with. The window arrived in the allotted time I was told it was to arrive in.

The guys that did the install were courteous and stayed late to complete the job that day. No mess was left.

Will refer!

Thumbnail of user bv36
1 review
1 helpful vote
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March 4th, 2020

Ray had visited my house a week ago. I had done my extensive homework online before calling Clera. I received their flyer in the mail and decided to give them a shot. I was blown away by the service i received from Ray. He was just so informative and knew what he was talking about. I was also very impressed with the quality of the window. The vinyl and the extrusions are really engineered to perfection. Over all we decided to purchase our windows with Clera. Thank you Ray, looking forward to our installations in a few months!

Vieglais

Thumbnail of user lyndaw62
1 review
0 helpful votes
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June 26th, 2019

From the first time we contacted Clera they were courteous and explained their product and services very well. We were pleased with the speed of the installation and that there was no mess on the inside of the house. They cleaned up the site after their work was completed and the windows look and work great!

Thumbnail of user melissaw290
1 review
0 helpful votes
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September 14th, 2019

We love our new windows and door! We worked with Guillermo to get the perfect windows and door for our house. The installers were professional and respectful of our home and made sure we were satisfied before they left.
We would recommend Clera Windows to anyone!

Melissa

Thumbnail of user kittyl18
1 review
5 helpful votes
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March 13th, 2019

I was having issues with my sliding doors and Clera was a lifesaver. When I called with my problem the customer service was extremely helpful. I was able to have my sliding doors assessed and replaced quickly and I am very impressed by the quality of the doors. I recommend Clera's products and service!

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Thumbnail of user jennap109
1 review
0 helpful votes
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November 15th, 2021

We just had our front door replaced and couldn't be happier! From the start of the process, Terry was there to help and guide us. Terry was very professional and was always available to answer our (many) questions. Terry sent us updates right up until installation! The installer, Paul, was very knowledgable, professional and he left the job site very clean. We were very impressed with our entire Clera experience. Would highly recommend!

Products used:
Front door

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Thumbnail of user margarett135
1 review
0 helpful votes
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June 10th, 2019

John was very helpful and help me to decide what needed to be done. The window was order and arrive on time. The guys who installed the window were great and had the new window in and the clean up done in about two hours.

Thumbnail of user jeffreyp143
1 review
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June 15th, 2019

The windows were installed in a very professional manner. The crew ensured all the windows were lined up with each other and the trim well placed to enhance the house. Very happy with the windows. Thank you

Thumbnail of user brianl557
1 review
1 helpful vote
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August 8th, 2019

After 25 years with aluminum framed replacement windows, we had all the windows in the house replaced. From Jacqueline who measured everything to Jeff who installed the windows, it was a very good experience dealing with Clera Windows. We just didn't want replacement windows like what we had before. Clera Windows went with brick to brick installation plus all new trim on the inside and all new capping on the outside. The craftsmanship was fantastic.

Thumbnail of user michaell1007
1 review
5 helpful votes
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March 13th, 2019

I decided to leave my review here because I think it's where I can help the most. Firstly, I really didn't want to have to buy new windows because they're expensive and it's just another expenditure. What first attracted me to Clera Windows was that they made the windows they installed and were a true Canadian company. What made it possible for me to go forward is their pricing and financing options. Now, I have great windows and a lifte time warranty and the financing meant I could change my front door too. I am surprised to see some of the bad reviews as my experience was superb. I highly recommend John Gainham and his team.

Products used:
Windows and Doors

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Thumbnail of user samanthac607
1 review
1 helpful vote
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November 3rd, 2021

We were very impressed with the quality and installation we received from Clera Windows and Doors. The installers were professional, clean and efficient with the installation of our windows. The windows look beautiful. We are extremely happy with the windows and would highly recommend Clera Windows and Doors to our friends and family!

Tip for consumers:
Site was easy to use!

Products used:
Our family purchased Windows from Clera Windows and Doors. We had a total of 7 windows ordered and installed for our home.

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Quality
Thumbnail of user christines1439
1 review
1 helpful vote
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June 21st, 2021

Just had new patio doors installed to replace our old French Doors. Greg Gainham, the sales rep for the Oakville/Hamilton area was great. He did not try and sell us a more expensive product. He had great advise for us that we followed and as a result we love our new doors. The installer from the Oakville/Hamilton location, Trevor was prompt, professional, clean and very knowledgeable as well. We are completely impressed with the installation. I will not hesitate to recommend this company to family and friends. Fantastic overall experience!

Thumbnail of user johnh2184
1 review
1 helpful vote
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July 21st, 2019

From the sales person who took the time to show the construction of the windows to the installers who were very efficient in the time it took them and we were very pleased with the outcome. The pricing was very competitive.
John and Lyn

Thumbnail of user dales187
1 review
0 helpful votes
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September 21st, 2019

We had Clera Windows installed a few years ago in our home in the Pickering.
The sales team & installers were fantastic,& because we loved the windows so much, we just recently had them installed at my parent's home in Muskoka. The installers were able to keep all the original pine trim that my dad had put around the old bay windows & glass sliding door. Very professional, very helpful. I would recommend Clera Windows to all my friends.

Thumbnail of user annap241
1 review
0 helpful votes
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June 26th, 2019

Excellent staff & installers from Sales Rep Mike and the installers. Explained the product, pricing, very professional. Very imformative, pricing was great, installers very friendly explained how windows work, neat & clean. They covered all my floors, carpets, hallways, stairs & furniture.
Thank you

Thumbnail of user robinb344
1 review
0 helpful votes
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July 14th, 2019

We had all of our Windows replaced with Clear Windows, and we were really impressed with the Quality of service and the experience and manners of the Gentlemen that did all of the work.The care and clean up during the time they were here was great. I would recommend Clear Windows to other people.

Thumbnail of user johnkorkoian
1 review
0 helpful votes
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April 18th, 2023

We had 13 Windows purchased and installed in September 2021 and Patio door and Front door installed April 2023. Very happy with the products and installation.Also a shout out to Rita Customer Service at Clera Windows and Doors...she was able to send us the information about the warranties inregards to our windows and doors. Thank you Rita.

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Thumbnail of user beverleyk5
Beverley K.
1 review
39 helpful votes
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June 19th, 2018

Just to provide you with a bit of unpdate on my nightmare experience with Clera. I paid almost $20K for 19 new windows and they didn't provide me with the product I paid in full for and they refuse to take responsibility for their screw up and refuse to make it right. Now I have to take legal action to get the company and it's president to do the right think. Just adds further insult to injury. I live in the National Capital Region but I strongly believe no matter where you live in Ontario Clera will no deliver. I say this because my brother who lives in Scarborough purchased windows from Clera and they installed the wrong windows at his home at well. Evidently a trend. BEWARE!!!!!!!

Thumbnail of user rajk115
Raj K. – Clera Windows + Doors Rep

Dear customer, thank you for feedback. We always look after our customers and it is unfortunate that you have to seek legal help to resolve the issue. There must be something that you are not disclosing but we wish you good luck. If your brother had any issues, they must have been resolved by now or you may ask him to contact our head office. Thanks - clera admin

Thumbnail of user corrym2
1 review
0 helpful votes
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September 11th, 2019

My husband & I were very impressed with the Adam the sale representative, he is very knowledgable and answered any questions that we had! We were also very impressed with the installers they did a fantastic job and left the job site clean and tidy! We highly recommend Clera Windows!

Thumbnail of user fionat18
1 review
0 helpful votes
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September 29th, 2019

The company was excellent. Everything was done efficiently and they cleaned up everything before they left. I was impressed with installations and very happy with my product. Would definitely reccommend this company for window installation.

Thumbnail of user tima165
1 review
0 helpful votes
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July 9th, 2019

We had a very positive experience with Clera right from selection to installation. Staff was courteous and paid lots of attention to detail... well done.

Thumbnail of user conniet73
1 review
0 helpful votes
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September 5th, 2019

This is the third time I have bought windows from clera, I bought the first windows for my home on the lake, then, a few years later replaced many more of the lakefront home windows. I now have a new home and the first place I called was clear windows to replace some of the windows in this new house. The sales rep Gary G. Was honest, he looked at all the windows and informed me of the ones that needed to be replaced. He had chosen the same windows I would have replaced, he then assisted me in choosing which type of window would be the best. He was so very helpful. When I had questions after I ordered Gary G. Was available to hel me. The windows are beautiful, the men that did the installation were very professional. I will call clear windows when I never eed to replace the other windows and Install a new window where I wish to have one. Connie T.

Thumbnail of user sola13
1 review
15 helpful votes
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November 23rd, 2019

Our main door was promised to be done in 4 to 6 weeks. I called after the 8h week. The guy replacing the sales rep said it is finish and the installer will call me for the installation. No one called me back. I called Alex the installer and he said he does not know anything about it. He said he will check the factory he never called me back. I called customer service 3 times, on one called me back. The sales rep came back from vacation and told me he will check the factory and will call me back. He never did. Until It was already the 15th week and I am already beside myself. Finally installed after 16 weeks and after tons of phone calls and aggravations. Paying $5200 for a door was not worth it.

Thumbnail of user richt10
1 review
3 helpful votes
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May 12th, 2014

I like the variety Clera has to offer. I visited a few different companies to see which one fit me best. Im not the run of the mill customer, I know what Im looking for and Im not afraid to ask for it. I was especially impressed with Clera because they were willing to make adjustments to almost everything that I asked for and I never got the impression that they were annoyed or irritated, which is how I feel with most other companies. In the end I chose them for my beautiful new windows and I COULDNT BE HAPPIER. The light has make a big difference in my moods, thank you very much.

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From the business

Clera is known for quality home windows & doors installation since 1978. Get custom vinyl windows & doors from the Winner of Homestars Best Company Award.

Business History

Family-run since 1978, Clera Windows + Doors is one of Canada’s premier manufacturers and installers of custom windows and doors.
With more than 40 sales and installation offices throughout Ontario, a head office and manufacturing facility located in Concord, Ontario, Clera Windows + Doors has improved more than 300,000 homes.

The company has been awarded:
Canada’s Best 50 Privately Managed Companies
Winner of 12 HomeStars Awards over the last decade, including Best Window Company of the Year
City of Vaughan’s Company of the Year
Best of Houzz Award recipient for 2014
Best Window and Door Company in Ontario in 2017 by Ontario Window Reviews
Top Choice Award winner in the Window and Door category
We are a Canadian company that has been manufacturing and installing Canadian-made products for over 41 years, and remain committed to making your dream home a reality. Ordering custom windows and doors from Clera is the clear choice!

Company Representative

Thumbnail of user rajk115
Raj K.
VP - Sales & Marketing
Working as a VP – Sales & Marketing with Clera window and doors, Raj Kain has 18-years of accomplished career track record for delivering results within highly competitive building products market. He is an analytical listener with a very consultative sales style and strong negotiation skills. With his wealth of knowledge and experience in windows and doors Industry, he is readily available to assist customer care dept. and Clera customers in order to resolve issues.

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