ClockParts.com

Really badly designed web site led me to order a part I needed to repair a customers wall clock. Then when the order arrived I learned that some of the pieces in the photos - specifically the hanger piece to hang the wall clock - is OPTIONAL. Attempting to reorder I got socked for a $6.00 s&h for a $2.90 a half-ounce piece of metal that could be dropped in an envelope and mailed for.50 cents.

Terrible customer service (email only, wait for days and hope you get a response).

A company that is more focused on the legalese that is the multitude of fine print points and a total lack of customer focus all yields a poor customer experience.

If this company focused on their web design as much as they do on their fine print they could avoid a lot of misunderstandings for the customer. But that's not their focus. Their focus is on nickel and diming their customers. Too bad because they just don't get the basic premis that if you focus on your customers the profits will follow.

And I am obviously not the only one who feels this way as evidenced by their overall poor, sub-two-star rating on this site.

Missing parts. Missing instructions. Contacted customer support four times via email and once via webform with no response for over two weeks.

I purchased an electric movement. With shipping (way to high for one movement) it came to just under $50. My movement was DOA. I tried almost daily for 2 weeks to contact them about getting it returned and getting a working movement, and several times since over the next 6 weeks. Every call put me straight to hold and after 30 minutes the call would drop. Hitting 0 when calling sends you to a 3rd party call center that puts you back into hold. Calling any of the direct numbers sends you to voice mail never to be returned. Messages sent through their web "Contact Us" messenger as well as emails sent directly to the departments are simply ignored. DO NOT MY ANY MEANS SPEND A SINGLE NICKLE WITH THIS COMPANY! The only things that I can say went right is that it shipped fairly fast and was packed well.

The battery motor I received is now working in my clock. However, the hands I had did not work with the motor and so I ordered hands from Clock Parts and they arrived promptly but were too big. Even though they could be cut down, they were still too big. I couldn't find a phone number for the company so sent two emails. They do not answer. I finally found the perfect hands to work with the motor on Amazon and got the clock working. The hands I purchased on Amazon were also half the price of the ones on Clock parts that were put in the trash. Poor customer service and no refunds.

I found the videos on their website helpful in choosing which parts I needed, but right after I pressed "checkout" I noticed the "All Sales Final" dialogue on the side. Then I noticed they charged me $10.95 to ship a small quartz movement that must only weigh an ounce or two. Shipping is via USPS so the cost to ship is mostly inflated profit for the merchant.

I tried to contact them but there is no response.

It seems a very poor way to run a business. I wish I had shopped somewhere else.

In order number ******* I ordered and paid $29.99 for a so-called DIY Clock Software program which is supposed to provide a means of importing a graphic image onto a clock face with your choice of several dials to superimpose over it. Then you print it out and use it to make custom clocks for gifts, etc. The software was shipped on a generic CD with no label, came with no instructions at all, printed or soft-copy, and no install file. I do have some computer experience so I found the simple application file and clicked on it. Up came several screens at the same time with very limited manipulation capabilities and nothing to help you understand what to do, etc. I finally played around with it until I was able to import some clipart files to experiment with. You cannot reduce or enlarge the image to make it fit within the dial. You cannot round off the edges (corners) of the image to make it symmetrical with a round clock dial. If you want it reduced you have to first make a copy and try reducing it with some third party graphics software, and you can only guess as to the necessary file attributes to make it fit. The software has no licensing capability, or anything. It is less than junk, and way over rated by the seller. But then again, what can one really expect for $29.99. I should have known better to start with. In a previous order (number *******), I ordered (1) clock movement (Item #MVTQCP14) at $49.95 and one heavy duty pendulum movement, (Item #PHDPDK4) at $108.99 for conversion of a grandmother clock from mechanical to electric. I later found out that the exact same RHYTHM quad chime movement (which, by the way, is made in China) is sold on eBay under the model number for $62.77 (that's $46.22 less). The Pendulum drive was $49.95 and comes with an unenclosed 3" pm speaker. I found the same unit on eBay for $19.95 under the item number MPD-80. Exact Same Unit! I would check around before I ordered anything from these people. I definately will not be ordering anything else from them. And there is no need to call them because it is clearly printed on the invoice: ALL SALES ARE FINAL. Of course any defective item will be replaced.
(Steve Yandle - Durham, NC)