Club L

Ammara, if that's even her actual name, was rude and unhelpful. The site charged me for wrong items. Charged me for two returns. Emailed them immediately to cancel and no response. No goodwill, no nothing. Corporate greed at its finest.

As with other reviews you will read here, I ordered several dresses that I returned and I did not get my refund. We are talking here about a few hundred euros!

This shop is 100% a scam, the customer service is terrible and unreliable. They gave me different contradictory excuses, none of them made sense.

I am currently in a dispute on PayPal with them, but I doubt I will see any of my money back.

Do yourself a favour. Stay away from this shop. The quality is super poor. The shipping and return costs are extremely high, and on top of that they will steal your money. It is not worth it.

Better go to a realible shop, that is maybe a bit more expensive, but at the end you will not lose so much money as I did.

Never again

Bought 2 dresses, 1 of which was misshaped and disfigured. I contacted Club L London within 30 days. They played games back and forth until it was too late to return. Finally sent me a link that would not allow a return because it was too late. If you ah e business practices like Club L London #clubllondon you should not be in business. Buyer beware their tactics to scam the consumer are disgraceful. And over a small amount of money. Unbelievable

The screenshot below will explain it all. I'm absolutely repulsed by the way ClubLLondon has handled my order. They should be embarrassed. They've asked me to wait intil my package that's 2+ weeks late arrives to return it for a refund. I don't know if or when it'll ever come!

Ordered a dress for a special occasion which arrived with a hole in! I am left paying even more to have this fixed whilst they've offered me a mere £10 refund. Consider the cost of their dresses this is nothing and I'm still out of pocket

I purchased over $500 worth of merchandise but when received my purchases size was I usually wear was too big and the items were poorly made! I contacted company to request assistance with refund or exchange for correct size. I was told they don't do exchanges anymore and refunds are only within 14 days and if tags are removed they will reject the refund! The customer service agent simply sorry we can't help you!

Terrible quality products and customer service.
Dress purchased for a wedding at the last moment. Upon arrival the dress was ripped. I photographed the dress and managed to secure the tear with a safety pin and change in hair style.
For £120 I felt it was a poor quality product and sent this back.
I later received an email stating ' Hi' no acknowledgment of my name and of a very accusatory tone refusing to provide a refund. Avoid if possible. Even if you're desperate like I was.

Ordered multiple dresses, kept one and sent the rest back. I then received an email to say that one of the dresses I returned didn't meet their returns policy as there was a 'mark'on it. I found it very strange when I realised what dress was returned as it was the only dress I never tried on. After looking at the full dress it became apartment that there wasn't a single mark on the dress and in fact nothing wrong with it. After emailing multiple times and sending multiple pictures of the full dress showing not a mark on it I've still been told they can't do anything about it. Never had a bad experience with this website before but after this I certainly won't be ordering again, very disappointing as I absolutely loved the dress I kept and have loved previous items before. I would advise anyone else thinking of ordering from this website to think twice, as y returns policy isn't as described.

This is my worst purchase ever I had.
The item isn't same as on the picture, be careful it's a fake dress. But happy I got my money back after 2 weeks, only paid for delivery €10,50 to return. This money they didn't return. This is just from that story, when we expect something beautiful, but in reality something completely different comes. Anyway it was a good lesson for me, not always an expensive thing will be better then cheapest. Not recommended this shop. I have pictures with expecting dress and what I got on reality, but can't add to here it's say 300*300 pixels need, I don't know how to do it.
Thx.

AVOID! Sent an order back within the 2 week time frame as the dress looked cheap and was faulty. I constantly them and got a quick reply from Kylie who confirmed I'll get a refund to my bank as I paid. 23 days later I got an email saying they sent me a credit note. I then have been sending emails for over a month with no response. Absolute scammers! Hopefully they go into administration and out of trading. Ignorant and a terrible company.

A SCAM! You buy it, you're stuck with it. Don't even bother trying to get your money back. I ordered a blazer from them, tried it on, didn't like it and returned it. After paying the shipping to send it back to them. They said the blazer was damaged and worn... HOW?! WHERE?! Where is it damaged? Because I tried to fit the button in the hole that was too small to begin with? Worn where? When there's a huge strap attached to it so that you CAN'T wear it out? Their claims are baseless and made up. Now they're saying that I can not receive a refund. This was my first time ordering from them and it will definitely be my last.

I would give zero stars if I could! Customer service is ridiculous! The only reason I ordered from them a second time is because I actually liked my jumpsuit for my gender reveal! However I've been reaching out to them for two weeks about my last dress I ordered that was way too small! No one has responded even though I been PAID $20 To return my item back! They also claimed they owe me $70 when I started the refund process online by myself but I paid $104. Nobody has yet to respond to me about that either. At this point I just want my money back. This is for my baby shower && I was hoping I could shop with them but never again! If you are unsure of what size to order please don't cause it's a hassle and you're responsible for returning item! Unless you have time and money to waste! It's the customer service for me at least let me know what's going on! Have you received my item? Send me a email or something!

Avoid this company like the plague! I made a purchase and returned $304.00 worth of poorly made clothing within 2 days AND paid for shipping. That was in November 2022. It is almost April 2023 and I haven't received my refund. I contacted them on numerous occasions only to get robotic responses that don't make sense. I contacted my bank and the Federal Trade Commission. This company needs to be shut down!

They SCAM you on the refund. Their sizes are not true to the site description so you will need to return something and they will not refund you on the item. Ordered 5 dresses returned 4 as they were too big I was partially refunded for 1 dress no explanation given! 10/10 would never recommend.
Keep your purchases to reliable companies with integrity.

I was waiting for some shoes to try the dress on, so discovered on the 13th day that the dress i bought had a fault, a rupture on the side at the bottom, they have no customer service whatsoever, totally ignorant to my emails, it takes weeks to respond to a query, ended up with a faulty dress, £150.00 wasted, lots of stress and unhappiness. Will never buy from them again and will take them to small court claims to compensate me for the damage caused emotionally and financially

They will ROB YOU! I had horrible experience when returning my item. They literally did not accept one out of five items that I returned with no explanation, while they were all brand new; I returned immediately as none of the dresses looked good (they we not like the pictures). Then customer service was HORRIBLE; woman named Abbey was so rude and extremely unhelpful/unprofessional. It seemed they made up an excuse to keep the money. Honestly, have not had this time of bad experience ever.

Scam - rejecting returns!
I feel like I've been scammed by this company and reading some of the reviews they seem to have form for this type of thing.

I purchased a number of outfits for my hen party, I tried them on, kept one and returned the rest. All still had the label and protective tag on. I returned the items on the same day. They are clearly unworn. Club L rejected the return of the most expensive item (£150 jumpsuit) claiming it had a dirty crotch, they sent pictures which showed nothing but white interior - when I challenged them on what the pictures actually show they said I need to respect their decision and they have returned the item to me. I have inspected the item and there is absolutely nothing wrong with it, no marks or anything on the crotch. I have attached pictures of the returned item including a close up of the crotch to show there is nothing wrong with it. I actually don't know how they can get away with this, such a con! Avoid at all costs!

No refund as they accuse you of wearing it when you send the item back with the tags on. The customer services are rubbish they don't get back to you and the staff are horrible to you. If you like losing money then this is the perfect company to rip you off.

If I could give them a minus review I would! I wish I read the reviews before purchasing from them!
I ordered 3 dresses for a wedding 2 of which I didn't like the colours so didn't even try it on.
When I returned my order I received a refund for only 1 dress and not 2, when I contacted to find our why I only received half my refund they said the dress was either worn or the tag was not on it which was NOT the case, so they returned the dress to me.
When I received the dress the tag was still intact and the dress was not worn! The tag itself actually looked faded and that is hardly the buyers fault if your selling clothing with bad tagging!
After numerous emails back and forth they are still refusing a refund despite the dress not been worn.
Clearly they are doing this to ALOT of consumers!
What's ironic is they are refusing to refund the most expensive dress I refunded!
Stay clear of this robbing company they are thief's!

Have ordered few times from this website but when it comes to returns it looks like they only want you to keep an item even if it doesn't fit you. Have ordered this white item honestly it's white colour so little stains might happen when you try them on.
They have refused the return because of one little tiny stain which i haven't even seen or know where it is but they have provided unclear pictures. The item could come already stained but didn't notice as being so tiny and maybe somewhere on a inside place‍ couldn't tell from the pictures where the stain was located.
I would avoid this website if I am not sure about the size and there can be a possibility of returning the item especially in a light colour. Verry dissapointed by them to say the item has been worn when it had the white strip arround it as well.

Please beware of this company.

The clothes are poor see photos.

Returns are impossible and refunds are like finding a pig that can fly!

Stay well away from these guys….

Ordered a black dress with next day delivery for my holiday. The dress was too tight and I couldn't even wear it so I returned it back same day. No response or any acknowledgment for atleast 3 weeks. After contacting complaints they declined my refund as they said dress recd in poor condition and already been worn?
And I have to pay 4.99 if I want it delivered back.
U bunch of unprofessional idiots. Look at the reviews below I wasn't the only one who went through it. Biggest scam ever!

We ordered a Jumpsuit on the 16th Oct which came and looked cheap and nasty. We returned immediately and Club L have refused a refund because they say its been worn. It was never worn beyond trying on the garment. They sent us photo's of a grey material showing white marks, the item we have is black!
They have now returned the item and no surprise, not a single mark. According to them, they use a "special" machine identifies marks on the crotch! Nonsense and if it is correct, how do i know that it hasn't been tried on before and returned? As a consumer we don't have access to the same "special" detectors when inspecting our deliveries. It is an absolute scam and appalling behaviour for what is meant to be a reputable company.

They have since offered me a 20% refund by way of a credit note towards something else. I dont want a damn discount code, I want my money back, I have sent them a video of the item (the returned item) which clearly shows no marks on the BLACK item. There may be marks on their GREY item but that isn't what I returned.

The team simply don't listen, the service is awful and I am now having to waste time with the ombudsman. Stay away and buy from someone more trustworthy.