Club L

Much like the other customers here, I also recently purchased a gown from here for a summer formal event. I ordered two dresses with the intent to return the one that either did not fit or would not be flattering.

Both gowns (floor length, one with feathers) were white and near $200 and the quality of these dresses were not as advertised.

The material was cheaper and thinner than what was modeled. The dresses made of material so thin, one of them looked like tablecloth material.

After trying on once and seeing this, I immediately place it in the bag to return when next I'ld be going to the post office. There was no damage, no tags cut, nothing.

After paying to ship back, I received a notification weeks later that it was to be shipped back to me and that I would have to pay additional shipping to send it back…and there would be no refund. I was gutted considering it was returned in perfect condition and simply tried on. I tried as hard as I could to explain this and reached out for clarification and to appeal as I had returned for terrible quality and they remained firm that somehow there was damage, a stain that could have caused by someone mishandling the item, and now they would not be refunding me.

I could have cried. I've never experienced such terrible customer service and paid so much to be duped by piss poor material.

I ended up purchasing a white gown from Fashion Nova for $40 and the quality was night and day how much heavier, stronger and expensive looking it was comparatively.

Avoid this store like the plague. They will make up reasons to steal $100s of dollars from you.

They lie! So I bought and returned a NAVY dress as it didn't fit. I got notified today that they aren't refunding me because the dress was soiled and they attached photos which show it is not even my dress. I returned my dress in perfect condition-LIARS AND THIEFS.

It won't take more than a few seconds to see the number of dissatisfied customers who have posted about this company sending out marked clothing and then blaming the recipient. It is impossible to prove it was marked when opening unless we took every parcel we receive and open it on camera!
The items were not even tried on, as I tried a dress on prior to taking said outfit out of the bag and that was exactly what I wanted. Very disappointed now that I chose to keep the item because after the way I have been treated I would rather not have purchased anything from them.
I have asked numerous questions, to which they will not answer, all they state is their staff are trained!
This is by far the most awful company I have ever dealt with. They sent 'said outfit' back thrown in a postal bag, rolled up in a ball.
The item was a chiffon material and pale pink/nude in colour. Both top and bottom had huge tags on them! How I could have worn them with tags on is something I have asked numerous times because there is no way of hiding them or disgusting them! The tags are perfect, not bent or marked like they would be if they had been manipulated under clothing or something. The dress smells like a factory,the top clearly hasn't even been put on, this can be seen by the way it sat when it was out of the bag.
The items were not very expensive, I am more than capable of affording them, however this is down to principle as this company try to steal from people who, in good faith, purchase items from them, need to return them (within the returns policy requirements) and then face the company defacing the items to say they cannot be returned and refusing a refund.
What a terrible business model and a dreadful customer service department.
I will be making sure we spend our hard earned money with a company that has the right ethics, morals and standards

SCAM

I must express my deep dissatisfaction with the recent experience I've had with Club L London. I placed a significant order for multiple outfits, and it pains me to say that I feel I've been scammed out of £200.

I carefully selected the items, anticipating a seamless shopping experience, and ensured that I followed all return policies to the letter. I returned all items except for one, which I intended to keep. These items were returned in the same pristine condition in which they arrived, without a single mark or blemish. The quality of the products should speak for themselves, yet I was met with a shockingly unjust refund denial for two of the items.

What troubles me further is the basis upon which my refund request was denied. I have been informed that the denial is due to alleged markings on the items that are not visible in the photos provided from them. This is not only unacceptable but also deeply concerning. I can assure you that there were no markings on the returned items, visible or otherwise. It is alarming to think that such unjust denials are tarnishing the reputation of a brand that many customers, including myself, have trusted.

I sincerely hoped that Club L London can rectify this situation promptly and demonstrate the commitment to customer satisfaction that I had previously believed in, however I've received no such response or solution.

Please be warned of there tactics of refusing refunds to gain customers money. This is just one of many reviews that have reported them of doing this. AVOID THIS COMPANY IF YOU POTENTIALLY WISH TO RETURN THE ITEM.

They are SCAM! Didnt even shipped my order, gave me fake trucking number and now delete all my comments on IG! No customer service! Avoid!

It's been a month that i've been waiting for my refund and keep getting the run around from Club L reps. Save yourself the headache and DO NOT ORDER FROM THEM!

Do not buy anything from this website they have the worst quality and bad costumer service after they sending me a missing item from 10/1 untill now thet are trying to confirm that with ther wearhose I understand that they meed time but they don't need 2 month to find out that they are total scam Asos has better quality then they do please do jot waste your money here I paid 100 on thi s top and here is the quality and plus they never returned my 180 dollars that after massing up with my order I told to all my friend and community that they are not gonna but frim here Iam going to post everwhere

Ordered a dress for a friends wedding, it came, I tried on and didn't like the fit so I put it back in package and returned with in timescales,
Then 2 weeks later I got an email from Royal Mail to say my club l package was being delivered but I hadn't ordered anything,
To my surprise it was the dress I had already returned (which I returned with all labels and ribbon attached, no marks or damage, in perfect condition) So I emailed them, they didn't reply, I emailed again, still no reply, I messaged on social media and then got a reply to my email with a screen shot of an email from abbey saying they had emailed me (I searched all my emails and this email was not found) at first they said it had been returned to me due to the condition it was returned in so I pushed back with photos showing the dress was in a perfect condition, they then said it was returned due to it looking like it had been worn. Once again I replied to this to say it was pretty impossible to wear it as it had a black ribbon all the way around the dress and tags still attached (I would of looked pretty stupid wearing that out) I asked for contact details or a senior manager or complaints department. To this I got an email signed of from 'club l team leader' saying it was returned due to it smelling like it had been worn ( I checked the smell of the dress! It doesn't smell! Furthermore kinda insulting) they then said it was damaged! 4 different excuses for not refunding me my money. I asked 4 times for a complaints contact and senior manager contact they refused to give it to me Club L are scamming their customers and refusing refunds to perfectly returned items! I think the refund inspector and their customer service team all need some additional training! Looking on here it appears I'm not the only one who has experienced such an appalling service. I have escalated my current issue to the trading standing, watchdog and ombudsman!

They lied that my order was already shipped when i asked for its cancellation at the same day.Liars!

I ORDERED SEVERAL DRESSES, NEVER RECEIVED THEM, AND MONTHS LATER THEY ARE NOT RESPONSIVE TO MY EMAILS ABOUT A REFUND OR REPLACEMENT!