CollegeFootballStore

I ordered Columbia Collegiate shirt size medium. The shirt was more like an extra large. Return policy is non existent. I had to go to chat to finally get a shipping label for the return. One star was the lowest rating I could give but it should be less. I wish I had read their reviews before I ordered from them. They offered me a 25% discount on my next order, but no thanks I will not use it.

Avoid this company! They sent me the wrong size and refuse to make it right. They won't even discuss it with me—just get promptly cut off in chat. What a scam business. Avoid Fanatics, too—parent company.

Expect to only get back half of your money if you need to return your item. I wear a large in adidas sweatshirts, and this thing was like a triple X.

Customer service had an answer for everything on why I was not getting my full refund back. I was even going to replace it with something else.

Whatever, I won't do business with them again. I'll shop from Amazon.

Ordered two sweatshirts. They were reported as delivered to our front door, but they were not. We were home all day and nobody attempted a delivery. If you go to their website there is no way to actually get in touch with a human to report a problem. STAY AWAY!

Ordered a college sweatshirt and the quality was not as advertised. These people take advantage of students, charged for shipping and then another amount for handling. On top of that, $10 for returns. Stay away.

I'm so sad I wish I read all these same experience as everyone else! Sent me confirmation email immediately saying was shipped 2 days before I even ordered it and said it was delivered the day I ordered it in a different state. I've emailed at least 7 times keeps bouncing back saying not a real Email. They took my money right away and right after this purchase my credit card was hacked! Fake company sick sick people who ruined my families Christmas! It's bad enough you people gave us COVID you have to steal our money too!

I ordered an xl and they sent me a small. They don't know when or if it will be in stock and they didn't compensate me in any way for their mistake (but they gave me free return shipping- woo hoo). Disappointing, as this was a gift for my husband for his birthday.

I placed an order for 2 hoodies and never received any type of confirmation whatsoever. But they damn sure took my $110. Now I have to submit a fraud claim through paypal and wait a month and a half to get my money back. Just go to their 'contact us' page and you will see that it's a fake site.

This is not a legitimate website even though it appears it is. Merchandise comes from China. Not even sure it's authentic. They have no phone number to contact them and if you send an email they don't respond. If you want to return, plan to send back to China. Good luck with that. I'm warning you, they come off as legitimate but they're not!

My package came in on free shipping took 7 days and was the correct size and look just the same in the picture. The tracking order number was sketchy doesnt actually show your package location but I got my hat so thats all that matters.

Would have never ordered if I had known it was going to take so long to arrive. Didn't know where shipment was coming from until I received email stating they had already received my payment. There was a phone number included that wasn't from USA, so I looked it and it was from china. Placed an order for a jersey for my daughter back in November in hopes it would arrive by Christmas. Well today is the day after Christmas and have yet to receive the jersey. Will never order from this site again!

Be warned! Do not order from this company. They outsource their handling of the orders and it is horribly disorganized. I ordered a T-shirt, waited two weeks for it to be delivered, noticed it had never been shipped, and when I finally called the "helpdesk" I found the order had been canceled but no email telling me that was the case had been sent.

I like them I order a Crimson Tide Mens Sweatshirt as a gift & I order it 10/05/2019 with fast free shipping they ship it 10/07/2019 it arrive 10/10/2019. & I really love that & I will order from them again. & I don't have anything bad to say about this company they treat me fairly & very honestly. I guess to each it's own. Thank you (Collegefootballstore) see you soon. M

I ordered a Christmas gift for my husband from here on December 8th. It is now December 23rd. Still do not have. It went somewhere in GA and disappeared. No more tracking info updates either. Took me forever and some serious digging to find their phone number and once I finally did every day that I called they would just tell me it's set to be delivered by the end of whatever day I was calling. Now I am lacking a Christmas gift for my husband. I do kot recommend ever using this company. Here is there phone number for anyone who can't find it! *******680

I just placed an order, and unfortunately did not think to research the site first. I got a confirmation email, and when I clicked on the order number to review, I got a warning that someone may be trying to hack me, and now it just gives me a blank screen. When I went back to the site to check from there, it said my just created password was invalid, so I clicked on the forgot password link, and it said if my account was valid I would get an email to change my password. Well, no email was sent, so I guess I have a trip to my bank tomorrow to dispute this charge. From now on I will research a site before placing an order.

I order some stuff since begging of oct to get it on time for a game nov 3 here we are end of oct nothing e-mail stated it was to arrive oct 25th, I contacted them they stated not till nov 3 rd so frustrated now I have nothing to wear

I ordered an ornament for Christmas for my daughter from College Football Store. But the problem is that Fanatics is in charge of that company and they "refunded" my order as with all the orders I try to place. This company has screwed up my accounts and I am unable to order from anywhere. Since they have a monopoly on all the sports online stores. How am I supposed to get gifts for my family. I have spoken to them on the phone over and over and over and nobody helps me!

As mentioned on other reviews, they do not manage their inventory. I waited 20 days after my order. When I checked on my order, I was told the shipping was canceled while in transit and was on its way back to the warehouse. I was never informed that there was an issue or that my order was shipped back. I "spoke" via chat to a representative. All they said they are sorry and will give me a refund. They cannot reship the package and if I wanted a new one they said I can order it again through their site. NEVER AGAIN will I order from them or Fanatics. The poorest customer service I have experience in a long time. BUYER BEWARE.

Bought a fleece and a hat, used a coupon code. I felt the shipping cost was fair for 2 items. Immediately got an email saying the fleece was cancelled. I called to cancel and they refused. They didn't apply the coupon code, so I got a $20 hat for 27.99 PLUS SHIPPING. Their Custer Service is in India and ZERO HELP

I submitted an order and immediately recieved an email saying that my order was processed and was shipped. However, I had a custom jersey ordered so I sent a response asking how it was possible. No response. I sent emails to the email address under the contact us email three times and never got a response. I was charged immediately as well and have no way of canceling the order. I may look into legal action if I don't get a response or find a number to call. I wish someone would post a phone number to call. So frustrating.

They had a 30% off STORE WIDE code! I ordered 4 shirts! SURPRISE only 2 were give the 30% off... Well guess what my neighbor and I ordered 4 different sizes. And NONE of them were given the 30% off! Too us
this is like FRAUD... IT SHOULD SAY 30%OFF selected sizes! Curious what sizes were 30% off customer assistance is not sure! Sad way to make customers MAD! Love the merchandise just not the tactics!

I placed an order on Nov. 11th with shipping of 3-7 days. About 10 days later I received an email stating that it would arrive on Nov. 29th. Well, that date came and went. So on Dec. 6th I went to the website and initiated their chat feature to ask about a delivery date for my purchase. The representative asked for the order number and immediately cancelled my order and said I would be refunded in 2-7 days. I told them that I would rather have the product and they replied "you can order again". This exchange was almost funny, but this was a gift that I was expecting to have by December 10th. I will never order from them again and I hope others don't either. What a joke of a business.

I bought an NYU hoodie from here and soon after I decided to cancel the order because I didn't want it anymore, well it did not let me cancel and when I got in touch with someone to help me, they said they'd do something about it but they never did, so poor customer service and I've been seeing that on other reviews. On the other hand, the hoodie itself is good so far, quality is nice, I would only buy something from them if it looks higher quality and or has the most popular tag on it.