Comcast

I had an issue with my tv. I couldnt talk with a person. All the troubleshooting was done through text or on the computer. After numerous unplugging and refreshing nothing worked. Finally had an appointment, but after waiting 5 hours the tech never showed up. Had to start all over again with unplugging and refreshing. Finally after doing this all day I was able to get an appointment. The tech that did show up was rude, it was obvious he would rather be anywhere else.

Comcast's customer service sucks! I had to call customer service because I noticed that five channels are "not authorized" for viewing on my mother's account. I was told by the technician that I needed to have the cable boxes replaced. I was then called by another customer service representative saying that she didn't think a technician was necessary. Long story short, she was right: The subscription on my mother's account was downgraded and she had to pay more to get five channels back. Why should we need to pay more for a subscription to re-access five channels that we had access to?! Comcast seems to want to squeeze more money out of their customers anyway they can while their CEO's can make tens of millions of dollars a year. They have no incentive to drop prices or improve their customer service because they have very few, if any, competitors. My mother and I are tempted to switch to streaming services.

Worst company to get help. We lost all our dvr recordings up to 2020. Comcast told me to go to other channels and re-record them! Some help. Of course Comcast now charges me for these movies I recorded for free. Garbage company.

I have been a customer for 33 years. In the last two years I started working at home and all was good until January 2022. I had a problem with my modem and brought the old one in and got a new one. When I returned home and set it up it would not allow a work website on the modem. Fast forward to May 2022 and I have spoken to numerous people at Comcast. No one can help me and they blame it on the website owners. I have spoken to them and they were able to look to see if I was blocked from their servers and I am not. It is just this modem. My friend and neighbor both have comcast and use same website and NO PROBLEMS. How can I work like this? No one will help.

Comcast continually raises the bar ( rates for customers, standards for employees) with out raising value or pay scale, they make it harder and harder to make promotions, raise our standards but offer nothing in return. When a company wide enps revealed hundreds of people complaining about pay comcast answer was to tell you how to save and invest in your 401k. We are slowly being starved But at least we can use our proper pronouns! DE&I is all we hear ( Diversity,Equity and Inclusion) don't get me wrong it is about time! But come on DE&I dont pay the bills!

Comcast Xfinity WiFi Hotspot sucks. I paid for a Unlimited usage day pass to do my school work, and the connection dropped completely off for 15 hours. The "manager" told me since I had used so much megabytes they couldn't help, me but could only offer a refund for a 1 hour pass price. Now I'm out my money still no connection and I'm going to miss my deadline. No thanks to comcast you guys are complete bull$#*! and a waste of money. Their stealing from us customers pockets for profit gain... Mangers won't help at all.

Now you can't pay On the telephone because they're in a dispute with their vendor threatening late charges if you don't pay on line you go online and their site goes black this is a horrible company if you have a choice don't do business with Comcast they suck

First I asked about a package for cable that had a channel I wanted. They recommended a package. It did not have the channel. Then the home security is a joke. I turned the equipment in 2 weeks past the 30 day window which I knew nothing about. They charged me for the equipment even though I turned it in. Trying to get help on the phone is impossible. After 45 minutes with the proper people on the line to try and resolve the issue the line was disconnected. No call back. DO NOT SIGN UP WITH COMCAST. You will regret it.

I signed my 85 year old father up for internet. I checked with the salesperson to make sure the deal was correct and my father qualified. We received a receipt for the purchase as well as equipment... router and hook up wires. Hooked router up and no service. Called customer service who at first said i was wrong and never placed the order. Uhhmm... i have the equipment they sent and the receipt. Then an array of switch and bait comments and being passed to 3 people overall they say they wont honor what they sold... mind you it was not their mistake... Hahahaha!. They do offer my father a "deal" that would cost him $75 extra a month over what he would have paid. Absolute joke. How are these companies allowed to fleece our elderly on fixed incomes? Shame just shame!

If I could give them 0 stars I would. Their billing system is horrible and you can't get a real person to talk to. If you owe a large amount and want to make payments. You are informed that you can't talk to an agent until the full amount is paid. If you go to the store, you are told they can't discuss billing and you have to call Comcast.I truly despise this company.

They won't let you cancel. The only number I can find is to upgrade my service. I can not get a hold of a customer service representative to help me with my issue. They want your money they put a good front on. When you have a issue they don't care. I would give a zero but I can't.

Everyone has trouble from time to time. Ordering and making a purchase can be handled in minutes but if you have a problem how will it be handled? If you have to call Comcast be prepared to wait even if you use their call-back system. I waited 15 minutes for my call back and have been on additional hold for over 1 hr.
One way to solve this would to make them accountable for lost business while they make you troubleshoot the issues. I have switched over to ATT fiber and so far so good but not sure what problems I will have when that goes down.

Honestly, If fios wasn't so much money and was available in our neighborhood in Philly we would have chosen that. But I heard they are slowing bringing it into the city so once it's available I will most likely switch.

Worst oompany to deal … If you need a customer service, good luck … 8 hrs in the phone and your services are canceled accidentally and you are charged fir your plans extra at least $40 more per month just to get it back for their mistakes. I call it scam

I like the product. I hate the fact that Comcast lacks
Integrity and is extremely cruel to their customers. Because of this cruelty I have been bed bound for the last four days. They have cost me so much money because of their faulty equipment. They paid money out of my account to another customer disconnected mind on a Saturday evening after me trying to explain the situation and the charges that were not suppose to charge. Keep in mind that the faulty equipment caused me to lose a tv and a computer I am 76 years old, cannot walk well and depend on my computer to enlarge materials and order things. I cannot get out. Also, I have to pay for the two TVs service because I cannot get the second box back. I did make an attempt to pay this month's bill. I was promised the I would not have to pay the service charge if it was the fault of the company.

I called to cancel my service almost a month ago, but nothig happened. My full bill still showing. I called again 10 days later, and same thing. He canceled, nothing happened. My full bill still showing. I went to comcast in person to tell them and get it cancelled, they made sure it was cancelled but said my bill.won't update until the next day... Today is the next day. It says restricted access when I try to log into xfinity billing and pay. I can't pay my final bill after calling twice, and visiting the store. I truly hope that this company comes to an end soon, they don't deserve to be in business. This has caused so much stress on top of being laid off from work and having to move out. A-holes 100% DO NOT EVER GET COMCAST

Worse Customer Support in industry. Long waits and not helpful support staff if you're lucky enough to get through. Often takes 4-5 tries to even to get through, then you're in perpetual automatic voice messaging. Poorly trained support even when you do get through. Poor oversight and even worse management. Pick ANY other service if you have an option.

I heard Comcast/Infinity whatever they call themselves these days, make a donation whenever a pitcher on the Phillies baseball team throw a pitch exceeding 95 mph. Why not reduce the outlandish amount they charge customers instead? They are supposed to be a public utility, not a charity

Rating: -10. A technician moved a bookcase when we were not looking and gouged the new engineered hardwood floor. He left in a hurry before we got back in the room and saw what he did. I immediately called and got his supervisor to come over and he promised to have it fixed. Later I was notified by Comcast that they decided it was not their fault and were not going to do anything about it. I complained to the BBB, the FCC and my state attorney general. Comcast told the BBB and the FCC that their own "investigation" concluded they were not at fault. I don't know what to do except tell everybody I can about what this monstrous company did to us.

The customer service representatives are poorly trained and not very helpful and they hang up on you when they can't answer your question when you finally get a live person, you gave to call about 10 times to get live help

Customer service is a no go with these guys.No option to just select answers on keypad. For what I am billed monthly I expect phones and internet to work regularly but this is a no go as well. Hard to run a business with no phone or internet.

Me and my family recently switched to Comcast from AT&T. So far we've been miserable. During Covid we all work and play from home and having Comcast has made that almost impossible. Atleast 8 times a day our internet disconnects and interrupts our lives. My advice don't bother with Comcast they will crush your soul with their ineptitude.

I change to comcast because I thought was better, but the installer person (tall Spanish person) did the worst installation ever, did not explained why can installed with cables and go wire less boxes. He disconnected alll the cables at the back and he said was no signal. I found this bu when I go to check with him, he already left. I had problems every days and no tv or internet for minutes several times a day.
This happens because Comcast pay the by number of installation done and they don't cake about good installation, They have to take care of this guy. I have almos 3 weeks with bad service because of hin