ComcastReviews 624

I never experienced any cable provider worse than Comcast. They mislead you on prices, then you have to call repeatedly to have them correct the charges. The internet service comes and goes but you are still paying full monthly service for crappy connection. When you call them to complain about random charges they say you signed paperwork so it's your problem. I am looking for emails that they said I received about charges but I cannot find. Now I am stuck with this unethical provider for 9 more months. When I moved to my last apartment, I wasn't able to connect to the internet. The rep said that the problem was on their end and they were going to send out a technician. I asked if there was going to be a charge I was told that there wasn't because the problem was on their end- Well I got charged $100 but they waited two billing cycles later so now I cannot cancel service because it has been over 30 days and if I do I am paying a cancelation fee. As I waited for the technician to come and had no connection I still paid for service that I didn't have. Absolutely disgusting! Mara R.

I called in September about internet connection issues. I work at home so decent service is essential. I was told by the rep that my modem was outdated and that it would need to be replaced and a technician would cost $100. I ask if the fee could be waived and I was told YES. Especially when the tech got here and said there was nothing wrong with the old modem and that if he replaced it it would be with the exact same one. I mentioned what the rep said and the tech said to me, I quote: "They lied to you." This is one Xfinity/Comcast rep talking about another. So I'm left with poor connection still. I call back and again the rep runs a test and again says the modem needs to be replaced and I'll be mailed the new modem. Which I received. I called for a technician to come install it since I could not and again was told there would be no --charge. When I get my bill I was charged for the first "service" visit--yes, the one where the tech did NOTHING and said that the Comcast rep lied to me. I called back today and ask to speak to a supervisor and was told that the charge would not be waived that it was valid. I said do not take my word for anything, listen to the calls where I was told repeatedly that neither house visit would be charged. They refused to wave the fee. So the lesson is that Comcast does not honor their word. I am a quality control agent with my company and I can tell you that if the reps and this supervisor worked for us and gave this amount of misinformation to a long time customer and nothing was done to appease the customer, you would get a failing grade. One star? Please provide a minus a star option.

Comcast is absolutely infuriating to deal with! It is next to impossible to speak to a live person. They no longer want to mail out monthly bills. No, they want to send you an email which puts the onus on the customer to be responsible to get their bill! I'm fine with paying my bill, but I want it to come as a paper bill in the mail.
Apparently that is asking too much of Comcast. To say I HATE their customer service is not strong enough. This company, and whoever is running it, needs some serious overhauling. I am a VERY UNHAPPY Customer!

I pay well over 30 dollars a month for "internet". Every f****ng minute is hell, the router doesn't even work after the second day of using it.

I left Comcast service area so had to switch providers. Told I could keep using my comcast.net email as long as I logged in 1x per month. Well I use email daily and now they have cut me off and I can no longer send emails. Next will be incoming mail. They are forcing me to use their Xfinity client and give up Outlook.

I am on with the Tech Support. Nice person. But now I am told that I cannot remain signed in but have to log in and log out regularly. Now they will try other things and call me back in an hour.

I HAVE AN ELDERLY PARENT WHO HAS NOT HAD SERVICE FOR 3 MONTHS. I'VE TRIED SEVERAL TIMES TO CONTACT CUSTOMER SERVICE TO NO AVAIL. I'VE WASTED TIME ON HOLD AND SAYING NO TO A PERSISTENT COMPUTER ASKING ME TO COMMIT TO A DAMN DATE BEFORE I SPEAK TO A HUMAN BEING. WE'VE TRIED A NUMBER OF TIMES TO FIX THE ISSUE AND EACH TIME I CALL I HAVE TO START AT SQUARE 1 MEANING A PROBLEM CHECK. I'M OUT!

I wouldn't recommend this company they tried to over charge me for my bills. Two months and then add 27.55 on top of 252.89 I'm paying over three hundred dollars for two months when I asked to lower my bills and it going to be different on my next two bills. I will be ripped off and I'm on budget and why I had lower my internet and cable bill to lowest way possible. I can't take screenshots because it goes black when I try to take a screenshot. So I can't prove I got ripped off. This how sneaky and horrible of company they are

I called to have a tech come out and fix an issue with the slow internet speed and was charged a service call without being notified of the extra charges. We were charged an extra $130 without being notified. Would not recommend their services because of hidden charges they do not tell their Customers

I have been a loyal customer to comcast. I experienced problems over 2 weeks ago. I work from home so internet is very important to me. However when I started to experience my internt going in and out I called. They tried to restart my device. They tried so many times they had to send out a technician. The technician was nice enough to think he fixed the problem and waited out front when he saw that he didn't. Called a maintenance guy. He came out and said oh we will be back tmrw an animal chewed the wire. By this time I've talked to Comcast several days and obviously for a long time. Well I had to go into work since my internet wasn't working the day maintenance was coming back. I came home and it's still not working. I went and got a new modem. Couldn't set it up to activate because no internet. I was only hold for 2 hrs. Finally hung up. Got a call back and was on the phone for another hour trying to fix the problem. Let me tell you I was up past 1 am on this call and wake up at 5. Long story short, all of these people I talked to said the issue was fixed. Now we're here 2 weeks later and the wire is being fixed. They never even fixed it! I am so frustrated with this company!

I am unable to see a breakdown of my plan as each time I try to get an explanation of my plan I am directed to chat with a customer service rep. I have spent over two hours on two separate occasions and still I am unable to change or see my plan. Why is this information not available online? I am paying an excessive amount for an overcharged service and cannot speak with an actual person. Today, after being on chat for over an hour and being moved from one chat to another, I was finally connected to a live voice. However, this was also useless as the rep told me that she could not help and would again transfer me to billings. Well the phone kept ringing until it went to a busy signal. My issue is not yet resolved and there is no one who seem willing to address it. I am ready to quit the service after 20 plus years.

For the past few months I've had issues and difficulties with Xfinity and Comcast they have lied to me numerous times they have messed up my bill numerous times, they have messed up my account more than once and they're automated machine doesn't do its job like it's supposed to all it does is do promotions when it should do its job which is simple. Most of the customer service that I have dealt with has been rude disrespectful and or unprofessional, I am a Xfinity customer of over 10 years and they still don't even know how long I've been in it even though I have bills that prove it that I've been a customer for a decade Plus and these people are just trying to steal my money I don't trust Xfinity or comcast anymore until they prove otherwise.

I live in South Florida, and I've been a customer for years, every time my plan was close to end, they would offer me a new one with very good options.
This time not only they didn't even try to find a better plan, and to keep the service, even to with less services is more expensive.
The reps talked to me like I was a $#*!ed person in a very condescending way that was unnerving.
Now, for you to have an idea; if you've been with the company for years, you will have to pay well over $200 for the services but a new customer would pay a bit more than $100 for the same services. Great loyalty program xfinity... NOT. You should be ashamed of yourselves.

Only one word is needed to describe every aspect of this company from product to customer service to unfair business practices HORIBLE!
What a shame our great and technological country has this company representing Americans
Don't deserve even 1 star!

Do not trust anything Comcast tells you. Get it in writing or don't sign up with them. I have a small business and told them I needed internet service for only three months because my lease was ending and I was going to be moving out of their service area. They assured me that there would be no early termination fee.
Well, there is one for $700! It's no surprise Comcast has such a low star rating on Google. But, customers have no choice but to use them when they are the only ones that service an area. It should be illegal. I never leave bad reviews. But this company totally deserves it. It won't impact their bottomline and they know it.

Trash that's all it is trash, internet, television and all is trash im sick of what I pay for such trash $#*! internet

I've been stuck with Comcast for 10 years. Internet works fine. But if anything goes wrong it is a 3-6 month customer support calamity. It's nothing against the representatives. They are usually quite courteous and eager to help. But once the call ends something happens. Either they're not trained how to retrieve past cases or they take actions that enter an abyss due to systemic failures. It's not uncommon to get rerouted to 5 different teams in less than a minute for each new agent because they have access to a very slim and isolated amount of information. I dread everytime i have to contact them.

We are a condominium owner in Panama City Beach, Florida and our Comcast Serviced TV has been out for nearly three weeks. The 800 service line forces us to jump through too many hoops before we could speak to an agent to try to schedule a service call to restore service. We finally scheduled a service call and they did not show. We now have our management trying to get our problem resolved and they are having the same communication problems. This service is terrible!

You talk to their service providers and they assure you that yes, they'll be able to rectify the situation with missing emails. Only they need " 2 hours " to do so and then... nothing.

They's bunch of lying no good persons.

I missed Serena Williams US Open 2nd Round. "channel temporarily unavailable" ESPN was unavailable throughout the tennis match, and then immediately came back on. All the neighbors share the bandwidth, which is inadequate for really big shows. AT&T reportedly has dedicated bandwidth to each customer. The Comcast support wasted my time for about an hour testing my cable, etc, as if my equipment were the problem. I bought ESPN+ in time to stream the final set of this historic tennis match to my computer.