Comcast

Seriously, whoever created the automated service for when you call Comcast, they deserve their $#*! beat. You literally have people screaming at their phones to speak to n operator because it does whatever possible to not get you to a live person. It is literally the worst automated system ever created.

After hours and hours on hold 3 times in one week I was finally able to get a new modem. Then more hours in activating it. When tech was done still no internet, no connection. Then he told me it was my computers and contact the manufacturers.So now it was my problem. I tried opening wifi and stated no connection.So no one could come out and all of this agrivation for nothing. They wanted to keep paying for internet even though I was not connected. Everything was fine on Wed, then 3 trucks were on my street and then no internet connection so now I gave up comcast. Pat

Bring your customer service call centers back to America the representatives are horrible you can't understand them and they can't understand you it's really a joke i honestly don't understand why hire a bunch of people out of the country that don't speak our language to handle your customer services ‍

It took me 6 months to FINALLY speak with a live agent. The account is in my late husband's name. I wanted to account switched into my name. Instead, they have "added" me to his account. Even though I sent them a copy of his death certificate, he still has an account. I cannot access said account because I do not know the password. I can't get anywhere with them on opening a new account in my name only. They insist that his name be on the account also. They are rude and hopelessly misguided in what they've been taught as to how to treat the people who pay them, i.e. The customer pays their wages. Without customers they would have NO job and there would be NO comicast.
I'm exhausted from talking to reps who refuse to understand my request. I'm exhausted from being put on hold and hung up on by rude reps. My husband is DEAD. He should no longer have an account.

You talk to Johnny in India most of the time. You cannot discuss billing at the local Xfinity store. You get an agreement with customer service online which they don't respect. They try to upsell you stuff you don't want and then cut you off as departments don't seem to speak to each other. ATT is bad but this is just awful

I'm been in comcast for a while. They charge lot of money which increase over time. They don't allow you payment arraignments if you late. They will sent you to collections double the amount you owe. I owed them 320$ and comcast sent to collection for 689. Avoid comcast or you will be in trouble.

Been a quote. Loyal customer for 20 plus years. Lol bought a new modem from Best Buy lol I know. Trying to hook it up with there app well that won't work. Call customer service now the real lies start after over 1 1/2 hr they tell me until I return the junk modem of there's I can set mine up. I call bull $#*!. I need this for work so this won't work this way all buy the way my account is up to date and was never late. So the said a manager has the right to override this supposed rule. I waited another 45 mins with nothing. Finally I was told by customer service the manager would have to call us back. Lol it's been over 24 hr with no call back. This is now Sunday and need it for work Monday. So comcast xfinity can someone stop lieing and do there job. From a valued customer lol right. No just a paying customer with no customer service.

I was happy with them till before corona hit. Now they charged me for services I did not owe. Raised prices to crazy amount. When trying to get a hold of a life person to talk to they don't know how to help you because they don't speak English. I will never go back! They are scamers!

Comcast/ xfinity is thesocks. Internet carrier in the whole damn USA. And their customer service sucks. Just can't wait to switch out from them. People if you can get another carrier pls do it don't have regrets like me and others out there... the only reason I guess them a 1 star it's because its not a zero star.

I was on the phone for over a hour spoke with five different people and asked them one question over 12 times and couldn't get an answer to a simple question. It was so odd that each person avoided answering my question.

I use Chrome. The icon to check Xfinity email now gives one option: Sign Out. There's a banner at the top of a page with a link to check email, so apparently this is a workaround. The link gives one option: This Page Can't Be Loaded. I phoned customer service - the automated system insisted that I use text, or upgrade video recording, or join the rewards program, then it hangs up after making me listen for 15 min, ignoring my request to speak to an agent. I call back. The automated system goes through the same advertising but after 15 min, connects me a live person in billing, who says they've been having issues with email and that I need tech support. He also promises that I won't need to wait a third time. He places me on hold. As I wait for tech support, I hear the automated system stating that the wait time is 20 minutes and a recording saying that Xfinity services are not compatible with Chrome and customers should try a different browser. Unacceptable.

Cable is always out, internet is spotty... ive called and been hung up on more times then I can count. I was told I have to pay my bill before I can dispute any issues. Pay for a not working service?. Then i was told by a tech that my cable was being reset because he saw all the issues we were having (cable and internet)... online rep told me he had to run a check on my line, it required a reset of my cable... he then told me to hold. And hung up. My cable never reset... i called back and the automated system said to call back tomorrow... They were closed!?!?! Im done with Comcast! But i cant even cancel.

I've been a customer of Comcast for about ten years and every time they try to charge me more and more for my plan. This year I've been talking to three different agents and I haven't been able to lower my plan yet. I don't know how many people do I have to talk to fix this issue. I'm very disappointed with this.

First time in my life to make a review. One of the customer service representative told me to stop and talk to him and told me I am did behaving. And when he ended the call he told me Good bye Babe. Is this the good manner from customer service employees? Especially I am calling inside United States of America. Do not believe ie

Make payments arrangements with them for the 11. They turn of my service on the 6. After they ask me for my debit card. Call them to ask them why my service was off after making arrangements.she stated they couldn't hold it. I ask speaks to a supervisor she stated the billing the was close for the day I told her I been with them for over 20 years that's not how you treat your clients. Now I'm looking forward to find a better company. They nothing but theft over charging people even if you not home you getting charged don't he them

Now they sent us to collection and are going to put a black mark on my credit. Do not ever consider using them as they will do the same to you. Now I have to dispute this with a collection agency by SMAIL MAIL!
Garbage company! Ripoff tactics!