Comcast

I called to have a tech come out and fix an issue with the slow internet speed and was charged a service call without being notified of the extra charges. We were charged an extra $130 without being notified. Would not recommend their services because of hidden charges they do not tell their Customers

Xfinity worked in my area. 9am text me internet is back online. Nope. After 4 phone agents, tightening cables, restarting modem 4 times to please every agent, 2 ghosted agent chats, a plethora of started chats that sent me wrong prompts stuck in a loop to restart chats and numerous ended calls from prompts that don't pertain to my problem I finally got an appt 13 hrs later for the next day.
The last agent that answered all I said was I'm gonna lose my sh@t on you just make me a technician appt. Done and I can't be more displeased with Xfinity and the outsourced poor English speaking agents. Who the *******@ll set up this customer service and this million dollar corporation can't do better? Unreal.

Comcast is the dirtiest cable company that I have ever dealt with. They have shipped extra equipment to my house without me ever ordering anything. They are trying to bill me a monthly charge for something that the made the mistake in sending. Then they want me to travel to the next state far from where I live to one of their stores to send it back while still trying to bill me for it. I talked to my attorney and he said that they just can't send random equipment to my house and expect me to pay for it. Since when should i pay for a companies mistake that had nothing to do with me. I was advised by my lawyer to take action if they do indeed take extra money for the equipment that was never ordered.

Comcast is the worst nightmare anybody could have the internet is super slow with ripoff cost whopping over $120.00 just for Internet alone!
If you call to complain, they lie to you with this words " we already increased your speed for over 100 Mbps but when you test it is less than 10 Mbps" total scam I don't know why the state of California don't do anything about these wrong doing business practices?!?!

Comcast is an overpriced monopoly created and supported by crooked politicians. Their phone service consists of Indian personnel that can't speak English. Their typical response is unplug your cable box, even when I have told them the cable was lying on the ground at the telephone pole. Prices are EXCESSIVE! Why this is permitted by the Public Utilities Commission, is the question of the day. I recieved far better television before cable and it didn't cost me over $100.00 a month, it was FREE.

Comcast's customer service sucks! I had to call customer service because I noticed that five channels are "not authorized" for viewing on my mother's account. I was told by the technician that I needed to have the cable boxes replaced. I was then called by another customer service representative saying that she didn't think a technician was necessary. Long story short, she was right: The subscription on my mother's account was downgraded and she had to pay more to get five channels back. Why should we need to pay more for a subscription to re-access five channels that we had access to?! Comcast seems to want to squeeze more money out of their customers anyway they can while their CEO's can make tens of millions of dollars a year. They have no incentive to drop prices or improve their customer service because they have very few, if any, competitors. My mother and I are tempted to switch to streaming services.

I had an issue with my tv. I couldnt talk with a person. All the troubleshooting was done through text or on the computer. After numerous unplugging and refreshing nothing worked. Finally had an appointment, but after waiting 5 hours the tech never showed up. Had to start all over again with unplugging and refreshing. Finally after doing this all day I was able to get an appointment. The tech that did show up was rude, it was obvious he would rather be anywhere else.

I have been a customer for 33 years. In the last two years I started working at home and all was good until January 2022. I had a problem with my modem and brought the old one in and got a new one. When I returned home and set it up it would not allow a work website on the modem. Fast forward to May 2022 and I have spoken to numerous people at Comcast. No one can help me and they blame it on the website owners. I have spoken to them and they were able to look to see if I was blocked from their servers and I am not. It is just this modem. My friend and neighbor both have comcast and use same website and NO PROBLEMS. How can I work like this? No one will help.

Worst company to get help. We lost all our dvr recordings up to 2020. Comcast told me to go to other channels and re-record them! Some help. Of course Comcast now charges me for these movies I recorded for free. Garbage company.

Comcast Xfinity WiFi Hotspot sucks. I paid for a Unlimited usage day pass to do my school work, and the connection dropped completely off for 15 hours. The "manager" told me since I had used so much megabytes they couldn't help, me but could only offer a refund for a 1 hour pass price. Now I'm out my money still no connection and I'm going to miss my deadline. No thanks to comcast you guys are complete bull$#*! and a waste of money. Their stealing from us customers pockets for profit gain... Mangers won't help at all.

Comcast continually raises the bar ( rates for customers, standards for employees) with out raising value or pay scale, they make it harder and harder to make promotions, raise our standards but offer nothing in return. When a company wide enps revealed hundreds of people complaining about pay comcast answer was to tell you how to save and invest in your 401k. We are slowly being starved But at least we can use our proper pronouns! DE&I is all we hear ( Diversity,Equity and Inclusion) don't get me wrong it is about time! But come on DE&I dont pay the bills!

I am extremely pissed off at your service. I have your service 6 years and every 2 months you have to send a tech to my house to fix your crap. You have literally replaced everything from the modem to the line & everything In between. Then you have to make it impossible to talk to an agent. Fastest & best 5G internet around that don't work but a 1/4 of the time. What a joke... wish I had a list for as many times as your service guy has been here

I signed my 85 year old father up for internet. I checked with the salesperson to make sure the deal was correct and my father qualified. We received a receipt for the purchase as well as equipment... router and hook up wires. Hooked router up and no service. Called customer service who at first said i was wrong and never placed the order. Uhhmm... i have the equipment they sent and the receipt. Then an array of switch and bait comments and being passed to 3 people overall they say they wont honor what they sold... mind you it was not their mistake... Hahahaha!. They do offer my father a "deal" that would cost him $75 extra a month over what he would have paid. Absolute joke. How are these companies allowed to fleece our elderly on fixed incomes? Shame just shame!

Now you can't pay On the telephone because they're in a dispute with their vendor threatening late charges if you don't pay on line you go online and their site goes black this is a horrible company if you have a choice don't do business with Comcast they suck

First I asked about a package for cable that had a channel I wanted. They recommended a package. It did not have the channel. Then the home security is a joke. I turned the equipment in 2 weeks past the 30 day window which I knew nothing about. They charged me for the equipment even though I turned it in. Trying to get help on the phone is impossible. After 45 minutes with the proper people on the line to try and resolve the issue the line was disconnected. No call back. DO NOT SIGN UP WITH COMCAST. You will regret it.

They won't let you cancel. The only number I can find is to upgrade my service. I can not get a hold of a customer service representative to help me with my issue. They want your money they put a good front on. When you have a issue they don't care. I would give a zero but I can't.

I like the product. I hate the fact that Comcast lacks
Integrity and is extremely cruel to their customers. Because of this cruelty I have been bed bound for the last four days. They have cost me so much money because of their faulty equipment. They paid money out of my account to another customer disconnected mind on a Saturday evening after me trying to explain the situation and the charges that were not suppose to charge. Keep in mind that the faulty equipment caused me to lose a tv and a computer I am 76 years old, cannot walk well and depend on my computer to enlarge materials and order things. I cannot get out. Also, I have to pay for the two TVs service because I cannot get the second box back. I did make an attempt to pay this month's bill. I was promised the I would not have to pay the service charge if it was the fault of the company.