Comcast

They applied someone else's payment to my account and my payment to someone else's account. Basically, only part of my bill was paid even though I paid the full amount. Hours and hours on the phone talking to different agents, managers, etc. I've sent proof of payment several times but no resolution. They're threatening to disconnect my service if I don't pay the outstanding balance which I don't even owe. They're adding late fees on the outstanding balance too. I'm a business and am switching to directv and AT&T because of this. What a pain and what a nightmare.

I just moved and started new service's with Comcast. I have their service before but canceled the service's because I moved. I asked the representative several times will those old service's effect my new service and was told no. A few days later I am getting calls stating that it will effect my service. The day after that I get another call stating that I have to down grade my plan because I can't afford to pay $151 on tip of my $164 a month bill. Would not recommend them to anyone. Speaking with 5 different ppl and getting 5 different outcomes and still nothing is resolved. They have the worst customer service and they would rather lose customers instead of fixing the problems.

Its well documented. The policy of this company is to lie to customers over the phone, and over charge for services that were never done. Its sad that this is the only option/ provider in certain areas.

Customer service suck and so is there collection they will never provide payment plan the way they say or do anything about it they will not find a way to negotiate things with you they will not do any settlements or any type of payment plan

I had comcast but had to switch out due to poor customer services, several issues with cable going out and so on. I switched over to dish network about 6 months ago and so far so good. The prices are ultimately about the same, but the customer service is better and the actual quality is better with dish network.

I can't even get customer service on the phone. It's all automated... I want to change my plan up and I'm having trouble doing it online. Comcast customer service is terrible... there is no customer service!

To sum it up, we have called 7 times to fix a downed line of theirs. First 4 times the scheduled tech never showed up. The next time we called to get an appt but they said "sometime". They couldn't tell us a day, a week or a month, just "sometime". We asked to speak with a supervisor to get a better answer, they never called us back. With kids and dogs in the yard you'd think they'd be more concerned of their power lines being down.

I have both a review and a few tips. When I first got involved in building a website I used comcast and set up a basic website. I had no previous experience with html. I though that I did a great job. I realized that my site was not receiving any traffic so I set up a Google adwords account. I was spending quite a bit of money to direct traffic to my site. The traffic was not helping either. I realized that my content was not good enough to keep people interested in what I had to offer. My problem did not lie with comcast. I did not have any experience with proper web design. I read up on some information on building traffic and realized that I needed to start over.

Big corp-no pay for the little guys - My brother and his crew were contracted by comcast to go to Texas to restore cable for the Texas communities after Hurricane Ike. They worked day and night to restore service for 5 weeks. They used their own money to get down there and were told they would get a perdium for expenses plus their pay. They have been home for over 3 weeks and it has been over 60 days and comcast refuses to pay them. They are owed over $50.000. Since the 5 man crew has not been able to find jobs at home and their families are suffering. They can't pay rent, food, utilities, doctors,. Each man has children and can't give them a Christmas unless the huge corporation pays up. You would think there is a scam going on.

Company Officials telling lies about their internet causing undo stress and wasted valuable time. Officials stressed my internet would not longer function without using their cable modem. This was not true. Officials also stated this would be no cost in using their cable modem. This was not true as well.

I am going to get my pay off for my contract and I am out. The service is awful, and it's expensive. I get almost no record time but DISH gives you 2000 hours. And that is over and above the primetime. Either going back to DISH or trying TMobile.

To everyone out there that has ever had a bad experience with Comcast and has either been over charged or been miss led on charges like i have... contact the federal trades commission and file a complaint on this company NOW... I HAD TO DO THE SAME WITH PAYPAL AND I WON... THE FEDERAL TRADES COMMISSION TAKES OUR COMPLAINTS FROM BOGUS COMPANYS LIKE THIS ONE SERIOUS. FILE A COMPLAINT ASAP AND STOP THEM FROM DOING THIS TO US. and why is my credibility is low on this website... seems like they dont want the truth out.

My T.V recording time goes way up, even if I delete recorded shows…Also the TV has digital freezing sometimes so I called and they sent me a new DVR box with recordings already on it and it's still recording the previous owner of shows until I deleted them.
So I went to the local Xfinity store, no compensation, except for, would you like another DVR box.And my bill keeps going up.!
WURST company in the country!

You can not speak to anyone in the USA. Call center is outsourced where you hear kids yelling, roosters crowing ECT in the background. They have no clue what is going on in your area. I was promised 3 different time my service would be restored. It never happened. I asked for text message updates. I was texted 4 times saying my service was restored. NOT. Asked to be transferred to someone in the USA I was told it couldn't be done. Prices keep going up and service keeps going down.

I have been with Comcast since 2007. I have really never had many problems with their service. This year I have been so very frustrated with them. They have had several outages, one lasting 3 days. You can not speak with a person only a machine. Where do these companies get off treating their customers this way. I guess because we let them. I have talked with corporate, will emails, because they don't know how to communicate either. I guess I'm old school, but when I have a problem or question. I want answers and I want to talk to a human being. Not a stupid computer that does not help in any way.

A good product, horrible customer service. Their goal is not to send a tech. 6 calls to finally get a tech. It was their problem. Customer service is not in the US. The person does not have the product and does not know where Comcast is headquartered. 12 total phone calls to get a tech to fix modem and security.

The response t this company has made for small business during covid is remarkably disappointing. IF I had a choice I would 100% use another company- there is no support for a large community i. E. small business that has to use these guys. Small businesses will continue to be strapped with debt from these guys. I don't see Comcast running the risk of being out of business and day like so many of use are right now. We need to close and reduce our bill but the options are ridiculous.
HUGE DISSPOINTMENT!

Now I understand why Comcast is so hated! Vindictive, crooked, you name it. My hoa pays for our cable TV service with Comcast. I had internet with them which I paid for for over a year and never used so I decided to cancel the internet service and after returning their equipment they turned off my TV service for which they were paid by my hoa and only got TV service back only after paying "a past due balance" for the internet. Following month another bill arrived for another "past due balance" for internet service despite the fact that I cancelled the service a month prior and paid the so called past due balance and returned their equipment. Question is, is it legal for a service provider to deprive a customer of a service for which they have been paid? Since hoa pays for TV service but they turn off TV service for a fake internet bill.

Customer support told me I'd be getting fast internet speeds for an additional $11 a month and I said great. Well, that never happened and all she did was give me more data... I was still unhappy with my speeds and then when my internet stopped working, a technician was sent out to get my internet working again and told me he got my speeds up to the 1200 MBPS speed as I was promised over the phone and now Xfinity is trying to stick me with a $100 tech fee, and an additional $40 per month for increased speed after I was told and clarified on the phone I would be getting the fastest speed for an additional $11 per month.
In conclusion, very poor custom service doing the opposite of what they had told me and even after speaking with a "supervisor" and telling her to listen to the recorded conversation, she wouldn't resolve the issue and make it right either. I will not be able to give positive feedback to anyone because of this terrible experience.

I'm a 45 year old, I called, and explained my internet wasn't working after I unplugged it and plugged it back up. A man picked up; ( Indian guy) he was very rude to me. I wasn't about to finish my sentence until he hung up on me his last words were "unplugged"

Called 3 times today, first time was on hold for 30 minutes and the agent disconnected the call, second time was an hour and 44 minutes and they hang up on me now for the 3rd time i am speaking to some guy in the philippics who can hardly speak English and he tells me there is no outage even thoe the online outage site says so and all of my neighbor are out of internet.

I reported the outage to my employer and 4 hours later i cant even get a troubleshooter or an ETA so now I lost my promotion due to a failed project!

First appointment they showed up 4 hours late. Second time I've ordered service now and they told me a window of 10 to 12 am. The tech didn't show, so i called customer service and they told me the window is now 8 am to 8 pm.
This phone is for my 82 yo assisted living father who has no other way to contact family and they don't care one bit.
They claim they couldn't pull up our transcripts from yesterday because it would have shown they told me a two hour window of 10 am to 12pm so they lied and said they didn't have access to transcripts.
Use any other service you have an option for because Xfinity is the bottom of the trash can and that is saying alot for Internet / TV providers.

This is the worse company. Evey month they slowly increase fees & surcharges and when you call, they say they have no control over it but it clearly states in the bill, these are not government mandates but are actually ASSESSED by COMCAST! They call & offer to change your package at a better rate. You ask them if you will lose any channels, they tell you NO, but then you do & call to complain about, all they say is sorry. This is the worse company I have ever dealt with! Will not renew my service!