Comcast

Comcast used to be the go to provider for cable and fun to watch. I don't know what has happened to them but they're just not the same anymore. I remember when Comcast had free movies that were actually FREE. Now free movies are loaded with commercials and you can tell they just throw the commercials in randomly with no rhyme or reason. The movie gets cut off in the middle of a scene where a commercial shouldn't take place. That's not a free movie- that's regular tv. Oh and if your bill is a bit overdue by a lousy couple hundred dollars your services get interrupted or you're threatened to be put on a payment plan with no cable... seriously? You can't make payments over the course of x amount of months and keep your services. Doesn't the length of time that you've been a customer and paid month in and month out count for anything? And lastly, they're overpriced. I've had my bill lowered at least twice due to rates from who the heck knows what but the bill still ends up going right back up again. You pay for the same movies that don't change- and if you record something it's gone by the time you even get to watch or enjoy it. I used to love Comcast. Operative words being "USED TO" not anymore. Now it's all about money rather than a good customer experience. I will be changing at some point. As soon as I get an opportunity to do so. Very soon... I'm just so disappointed.

Their paper bills do not make sense. Their paper bills amount due never matches the Xfinity.com amount due. They tell you whatever they want, and half the time it's not even true. I have even been lied to by a manager. He assured me that money that was taken out of my account without my authorization would definitely be put back within 5 days. I called everyday, the fifth day I was advised they don't know why he promised that because they just will not put money back. They said call your bank and tell them you did not authorize the transaction, that's the only way to get the money back. I asked what about the NSF you caused, their reply, that's your problem. Here's the kicker…. When the bank reversed their transaction, Xfinity CHARGED me $30, on top of the $30 NSF fee I incurred! Yes they will give you credits, but they will find other ways to charge you. Worst customer service ever! I hate to even call them because I know they will just read their script, give you "misinformation", and never do the right thing.

Working from home is great, assuming you have working Internet. On the Monday before Thanksgiving my Internet went out, but don't worry, they could have a tech out Wednesday at the soonest. Delayed travel plans and then by some miracle the connection came back, so cancelled the appointment and went back to my original travel plans. Now today two weeks later, out again intermittently and working at less than half the speed I pay for. But they do have an appointment window tomorrow so I don't have to be out over two full days. Plus got free troubleshooting calls where they seemed excited I wasn't completely down and were shocked that I knew how to interpret indicator lights on a modem that indicate a cabling issue. A 22 year IT career hasn't been a waste, I understand blinky lights.

I've given it a lot of thought and I think the main reason I've stuck with Comcast after moving and having the option to switch is because I make a lot of bad life choices. I also spend very little time frustrated and angry, so having the Internet out and making my work and hobbies slower and more annoying helps me get in touch with my inner rage.

For over six months my connectivity had been getting progressively more unreliable. Finally I agreed to try switching to a new modem. It didn't work and the connectivity issues were continuing to worsen. After a small, maybe $20 refund for all my trouble, they said they'd send someone out within 2 weeks. Three weeks later - nothing. So I call again - all the while constantly restarting my modem and not being able to have Zoom meetings or complete anything online unless I used my cell phone as a hotspot. The next appointment time came and went and no one showed. They told me it had been cancelled. So they scheduled a new one. They sent the wrong team - my line cannot be buried - so the lead guy said he'd report it and have them set up a new appointment. Weeks passed and nothing. So I called again. Finally they sent a guy out. It took him all of 10 minutes to adjust the bandwidth outside. I demand a credit. They offered a laughable $40. I demand a month discount ($100). The next bill I see has no discount AND they charged me for the tech visit! He never came in my house!

I was supposed to get an email about the adjustment within 48 hours and it is now the end of day 3 - no word.

Comcast is THE WORST ISP on the planet!

I HAVE AN ELDERLY PARENT WHO HAS NOT HAD SERVICE FOR 3 MONTHS. I'VE TRIED SEVERAL TIMES TO CONTACT CUSTOMER SERVICE TO NO AVAIL. I'VE WASTED TIME ON HOLD AND SAYING NO TO A PERSISTENT COMPUTER ASKING ME TO COMMIT TO A DAMN DATE BEFORE I SPEAK TO A HUMAN BEING. WE'VE TRIED A NUMBER OF TIMES TO FIX THE ISSUE AND EACH TIME I CALL I HAVE TO START AT SQUARE 1 MEANING A PROBLEM CHECK. I'M OUT!

I called comcast two dozen times because they owe us a credit and we keep going around in circles with their automated system. It's like they refuse to speak with customers. It's so frustrating my blood pressure skyrockets. It sucks that COMCAST refuses to speak with customers forcing us to waste our TIME, impacting our quality of life. I have better things to do than to spend hours on the phone trying to get a Human Being on the phone to get my money back! COMCAST has gone DOWN IN HILL.

WORST SERVICE I HAVE EVER EXPERIENCED BY A CARRIER!

"THANK YOU FOR CALLING, GOODBYE"

DOES THAT SOUND FAMILIAR? PHONE SERVICE FOR COMCAST / XFINITY IS NONEXISTANT. UNABLE TO SPEAK WITH A LIVE PERSON AFTER SELECTING EVERY POSSIBLE OPTION. I'VE GOT TO FIND ANOTHER CARRIER! VERY DISSATISFIED.

Unfortunately i have too give them 1 star. I'm unable to give them negative rating. Comcast is the worse. I have been so proud of our community businesses when it's come to dealing with the pandemic. So many companies understand people are struggling and put of work through no fault of their own. We are stuck in quarenteen and there is nothing we can do about it. Most utility companies are holding off on payments until this is over. Not Comcast! Their only concern is money. I've never seen a greedier company and will disconnect your tv even though people are stuck at home. There is no thought or concern even for the children who's only source of entertainment is watching a bit of tv. Adults worried and stressed are now forced into even more seclusion. Not even a way to watch the news for updates. Way to go Comcast! Your sense of humanity and community partnership is amazing. I have no choice but to struggle through and stay with Comcast now because i need the internet for my children's online schooling but when this is over you will no longer have my customer loyalty. I will be changing providers and I hope many more customers do the same.

Comcast Xfinity ruined my good credit! After the Seattle riots the drug people and homeless people wrr pushed into what was once my peaceful neighborhood. Sheriff did $19Million Fentanyl and Heroin drug bust. There was a gang related shooting. I feared for my life
I closed my account with Xfinity. I had to fight them for continued triple BILLING me for 3 additional months. I returned my equipment and had to fight them for credit back. Never received my deposit money back. Insult to injury guy in Xfinity loyalty dept called me a racist! He said sf sounds like a story. What a bunch of BS Xfinity ruined my credit now. I've turned them into the FCC 2x to dispute OVERBILLING!

As I type this review I have been on the phone for an 1hr and 5mins. Prior to that I was on the phone with an automated service and it took ALOT to get a human…. Smh. I've been transferred 5 different times. And I'm on hold again.

My Comcast went out every day for this week for at least 4-6 hours each day. There was "a problem in the area" every day that I called. We require internet for school and business. This is unacceptable and now my bill went up without notification that my yearly discount was up tomorrow. My bill is not due for anther 19 days, but I always pay on time. I was looking at my bill today and surprisingly found this out. I have been a loyal customer for 15 or more years. So, I feel that not only me but all customers should be shown more consideration and increased communication, especially with their loyal customers as myself. Comcast has really worsened over the years. I plan to call tomorrow. If this situation is resolved, I will remove my concern. Of course, I am giving a 3 rating because Comcast did give a discount for a year. It's only they need to let us know when it runs out. Comcast sure lets us know if our bill is late (mine is not)... Please take off the 5 days I was with poor service. Is that what should happen in all fairness? Thank you and kindest regards...

There boxes never work there WiFi internet box never works I've had dial-up in my time and it was way better. $#*! these people a large on demand selection my $#*! of all the same $#*! that's on cable everyday it's called reruns Xfinity. Plus your stuck with a contract. I currently have boxes with internet and phone service let's see my phone never works I've went out and bought many different phones I plugged them in my phone always says in use therefore I never have calls coming in then on top of everything the price for the four boxes home phone and internet bundle which is under contract is costing me 234.34 a month RIGHT... his company is nothing but a money-hungry scam all they care about is getting to the customer's home on time they don't care about their service who the hell cares about getting to us on time they need to focus on the service that is provided through their company which is terrible Plus for that amount of money I forgot to mention that I only have about a hundred and fifty six channels with on demand which is no point of having because everything played on these hundred and 56 channels is the same stuff played on their so-called on demand. The Wi-Fi is even worse I can only walk 15 feet from my box and then lose service. If you get this cable service have your lawyer on standby

XFINITY COMCAST customers beware of your next billing! So we get our January billing and there was a price increase of $12.00. Now, it's not a huge amount, but regardless it is an increase nonetheless. I look through my bill and see my services have not changed. Same limited channels. Same internet speed/usage. I called Comcast Customer Service. Sat on hold for a good length of time to be told "yes, there was a price increase." Of course I know there is a price increase, that is why I am calling. Placed on hold again so my account could be reviewed. Customer services confirms my services have not changed, but yes a price increase. I ask if I am still under my contract, the contract that was to hold my price for 2 years. I am told " Yes, still under contract. Service plan has not changed, but anytime while under contract, Comcast can increase prices for fees and such." The customer service goes on to say that Comcast is sorry, but nothing they can do.
Well, I cannot do much, right now, except shop for a different service. DIRECT TV!

Have had comcast for 2 weeks... programing is good but customer service is lousy. Installer had no idea what do to. A simple install took three visits.

I have been a Comcast customer for 6+ years and I wish I could say it's perfect. When you have internet/Tv, it's good but when something happens it's a nightmare. When I had them come out for my first home, it took weeks for them to run a line to my home. Once they showed up, they dug a massive trench in my yard and left me to fill it. Fast forward to my new home. I moved in Feb 6 and it took them over a month and half to get my internet/tv installed and on Jan 29, my cable was cut by construction in my neighborhood because they ran my line through the neighboring property by mistake. I called that day and they told me it would take 14 days to get my service back up and running, it is now Feb 22 and nothing. They were supposed to show up today to run my new line and no one showed and no calls. I called their service line and they gave me the same exact spill about how they expedited my issue, this is all to make me feel better. After an hour phone call, I was promised a call within an hour from a manager to fix my issue. It's now been an hour and half and no phone call and no clue when someone is coming out to run a new line to my home. This company/service is a 0/5 star and if I could give it a 0/10 I would! The only reason they got a 1/5 is because that's the lowest it would go.

In order to just change my password, just a password change I have to prove my mother is dead to them with a death certificate. It was just me and my mom on the account. Just shameless and heartless.

If I could give a 0 I would since they know the AT&T in my area don't have the high speed services I need for my small business well they are controlling my business when made a call to take out the tv service that I am paying like 60 dollars xtra on my bill they told me that Comcast doesn't like to take things off to take it or leave it this is unbelievable that in the USA something like this happens it me feel that I no longer live in a free country.

Seriously was with this company for 9 years when we needed to move and HAD to cancel services because they are no longer available to me only to have them slam me with early term fees because we had changed our package last year. I DIDN'T KNOW THEY DIDN'T OFFER SERVICES AT OUR NEW ADDRESS. CUSTOMER LOYALTY MEANS NOTHING TO THEM!

I never in my life wrote a review about a interview this ku klux clan member Ms racist Cunningham claimed she did not know how to work the zoom camera and she was late o ce she got on the camera she was annoyed I was black and intelligent her prior work on LinkedIn she worked in McDonald's she was asking all these dumb questions because she is ignorant and I could not deal with her nasty racist undertones how did a chic workingbin McDonald's get this job because Comcast allows racism the projections indicate the majority people buying cable is of color but yet we have the queen klan member working at Comcast she needs to be fired

My partner had Comcast for years, the internet was super slow, would randomly kick devices off of it, and SOMEHOW they had the galls to start billing him almost 500 a MONTH for this ridiculously horrible Internet! Literally NONE of their plans go that high but they figured it was ok to bill someone who is technologically illiterate almost 500 a month. They also cancelled our internet and are STILL trying to bill us monthly! We haven't used their ridiculous internet in months and they are still trying to bill us for something THEY cancelled!

Rising prices every other month, without any notifications or any explanation, just because. For the past 5 years my bill vent up from 60 to $100 without any changes in my service

Our cable went out for the whole summer, a few years back. There were a lot of people from Comcast trying to figure out what was wrong, but they said they couldn't find anything! What we eventually had to do was switch to another cable provider! The company is worthless. If you have A LOT OF TIME ON YOUR HANDS, you might not mind waiting an eternity for this company to show up and TRY to fix the cable!

If I can leave minus -1000 stars, I would. Comcast has made a terrible mistake with an account that is NOT mine and it is affecting my credit terribly. I can not fathom the level of incompetency that Comcast provides with its employees and the worst part is that they DO NOT CARE ABOUT THE CUSTOMER! I am a Community Association Manager and follow rules to the greatest degree. Our credit is so important and it went down 40 points because of this dishonest, unprofessional, fraudulent company. The Better Business Bureau should close this crooked company immediately! SOMEONE STOP COMCAST!