Comcast

From my experience, Xfinity/Comcast offered an good price at first to reel you in, then before the contract ends they will slowly increase the monthly bill. It's in small increment that doesn't raise your attention, then boom they slap a huge increase on the last month of your contract. Because of the abnormally monthly charge, I called the listed customer service number. However, I will never reach a live person to dispute the bill, the phone automation eventually sent me a text message of options to my phone to speak with an agent, the option I chose sent me to a chat agent. For the next 45 minutes, I chatted with somebody who said he cares about how I feel and offered a better deal than what I got with a few more dollars monthly. Great I bit it. Then come to find out a week later the deal that chat agent offered never made to my account. So I went to my account page and again I was directed to a chat agent. This chat agent didn't seem to understand my problem but for my inconvenience she offered to fix the charges and said my package is now have better internet speed and more channels. Come to find out her offered has less channels than what I have currently. I asked why, she ended the chat. From what I researched, it seems I am not the only one who Xfinity/Comcast is ripping off and provide subpar customer service. Xfinity/Comcast should be investigated for price gouging, monopolistic with bad customer service that does not offer resolution but continuing further deepening the financial hook.

Comcast is a horrible company all around. Their customer service is rude and does not give you all of the information. I had to close my business when my father became sick and needed 24/7 care. I had a year left on contract. Comcast told me to switch it to my home to finish the contract. Ok, sounds reasonable, what isn't reasonable is that I started the original contract in July of 2016, it should have been finished in July 2019, but when they had me move the account to "finish out my original cobtract" they put it under a new 3 year contract in April 2018, no one informed me of this or explained it. I just spent yesterday on the phone with over 8 different people and hours later, where they kept putting me on hold or hanging up on me to get no where. Never get involved with Comcast for any reason. I have done everything they told me to do, and I am still stuck with their bills 3 years after the business has closed. Don't bother calling and trying to get a straight answer, they are either nasty to you or hang up on you so that the next time you call back, you get someone else.

I cancel my service on May 16 and I pay my final bill and return equipment, in June 17 I have a new bill for a period of May 17 to June 17, I call customer service and the told me that I cancel my service voluntarily and for that reason I have to pay a extra month. I don't have any contact and the service have long for two and the half year, there is only one word for this ……. STEAL

Comcast charges to dollar then changes channels and calls them premium entertainment channels. I already pay more then a hundred a month. Not anymore NETFLIX HERE I COME. They try to charge you when they can not give you service due to hurricane damage to their facilities. The consumer must go after them to change their bills. Poor ethics! You should NOT BE PROUD TO WORK THERE! When I called customer service to adjust my invoice after Irma I spoke to someone in Thailand to help me. SUCKS! NOT EVEN POSTING AMERICAN CITIZENS TO DO THE JOBS! COMCAST SUCKS!

My name is Brandy Spivey and I've had Comcast for a couple years now I have had the worst experience with Comcast ever my internet goes out at at least a hundred times a day is not reliable for home learning for my children it seems as if someone's playing with the Internet is always redirected or cutting off at weird times I don't know if my internet is hacked or what's going on I received a new device and it's still not working Comcast so they give you no help and harbor internet service ever

They started service(and billing me) before I even authorized the service to start. I'm pretty sure that's illegal. After requsting to speak with a supervisor for the last 6 months, I was finally able to speak with Carmen(a supervisor) who said that she would not pull previous calls and it was not her fault or problem if the employee's I spoke with before her lied to me. I asked for her supervisor and she hung up on me.
Bottom line, it should not take 6 months of repeated calls to speak with a supervisor. And the supervisor should be willing to help. Not tell me it's not her fault every employee I have talked to lied, then hang up on me because I asked for her supervisor.
Xfinity/Comcast has the WORST customer service(if that's what you call that)team and they need some serious training on customer service immediately!
Needless to say, I switched my provider. The $4 more I pay every month is well worth it knowing I will NEVER have to deal with a comcast employee ever again.
Get it together Xfinity/Comcast... you guys SUCK!

I lost my email overnight. After three long phone calls and visits to the Xfinity store, I gave up. I am with Verizon now. I would never recommend Comcast/Xfinity to anyone.

For the past few months I've had issues and difficulties with Xfinity and Comcast they have lied to me numerous times they have messed up my bill numerous times, they have messed up my account more than once and they're automated machine doesn't do its job like it's supposed to all it does is do promotions when it should do its job which is simple. Most of the customer service that I have dealt with has been rude disrespectful and or unprofessional, I am a Xfinity customer of over 10 years and they still don't even know how long I've been in it even though I have bills that prove it that I've been a customer for a decade Plus and these people are just trying to steal my money I don't trust Xfinity or comcast anymore until they prove otherwise.

I was with them a while ago the price was high always problems then I was told my Bill would be 200$ and my first Bill was almost 600$ then I finally got it down after two yrs w them and I was in a contract and I had to cancel because where I was moving only allowed dish they said I wouldn't have to pay the contract fee but 1 week later they said I did now I owe over 1000$ I tell u this as bad and evil Comcast is I am never paying them the more legit bills will come first

I never experienced any cable provider worse than Comcast. They mislead you on prices, then you have to call repeatedly to have them correct the charges. The internet service comes and goes but you are still paying full monthly service for crappy connection. When you call them to complain about random charges they say you signed paperwork so it's your problem. I am looking for emails that they said I received about charges but I cannot find. Now I am stuck with this unethical provider for 9 more months. When I moved to my last apartment, I wasn't able to connect to the internet. The rep said that the problem was on their end and they were going to send out a technician. I asked if there was going to be a charge I was told that there wasn't because the problem was on their end- Well I got charged $100 but they waited two billing cycles later so now I cannot cancel service because it has been over 30 days and if I do I am paying a cancelation fee. As I waited for the technician to come and had no connection I still paid for service that I didn't have. Absolutely disgusting! Mara R.

And they can get away with it because they have a monopoly over my area. Constant disconnects are a big problem. Screw this company and I hope they go bankrupt.

They lock you onto a contract and force you to accept automatic withdrawals from your account. When you cancel your account after your contact is up, they will continue to bill you and withdraw from your account. DO NOT return your equipment in person at a physical location because they will say it was never returned and bill you $120. And do not worry, their overseas customer service personnel will say they reversed the charges then continue to take money out of your account. THEY ARE ThE WORST COMPANy I HAVE EVER DEALT WITH. If you have other options for service, I recommend using any company but Xfinity/Comcast.

THEY HAVE BEEN CHARGING ME FOR CABLE, INTERNET AND PHONE SERVICES THAT I HAVE NOT HAD FOR THE LAST 45 DAYS. THEY HAVE A FEEDER ISSUE ON BEL AIR ROAD THAT WEAKENS THE SIGNAL AND POWERS DOWN THE MODEM, CABLE BOXES AND PHONES EVREY 4-20 MINUTES THROUGHOUT THE DAY. THIS ISSUE WILL TAKE 14 DAYS TO RESOLVE SINE 11/1 WHEN A TECH CAME OUT AND VERIFIED THE EQUIPMENT IN MY HONE IS WORKING AS DESIGNED. OH, AND MY LATEST BILL JUST ARRIVED AND IT WENT UP $30.00 CAN YOU BELEIVE THAT?/ HOW INSULTING, SHAME ON COMCAST/XFINITY FOR THEIR SHODDY SERVICE.

I have platinum status with Comcast. The first 2 years were trying with loss connections ongoing. They tried to say it might be my modem/router which is an Arris surfboard. It was never that snd eventually the connection was resolved.
All was well for a while. Then everything went very wrong. For 2+ months I have called about loss of service for minutes and even hours, multiple times a day. I was told a technician was ordered, but before the appointment was to happen, I received emails saying the problem was resolved and no technician would be coming. This happened 3 times.
Finally, I would cancel the appointment in spite of the email. The tech came and removed a splitter on a straight line, pulled up my outside connection which still needs to be buried. He thought he fixed the issue.
The very next day internet dropped for 2 hours.
I called back for another tech. My appointment was for Sunday from 1-3.
I was here visiting with my Son. No one came. When the time was almost over I saw a telephone message stating I was not at home.
I remade an appointment for tomorrow. I'll see if they show!

Went to Comcast website to add the voice service to my internet service. Help online takes forever to reply. I stated my intent and was interrogated veryyyyy slowwwwly for several minutes (like: What service I had, How much I pay, etc.) On THREE occasions was asked what TV service I had although I had already stated I had NO TV service. Then was asked what bundle I preferred, when NO information had been provided in regard to the bundles they had, which was my original question. And before I hanged-up, they tried to sell me a TV bundle, although I had stated SEVERAL times I was not interested in TV service. It was a very confusing and frustrating experience. I think "C" is not a very intelligent or competent salesperson since he didn't seem to understand the purpose of my call. Will definitely go to another company for voice service... Sorry Comcast, but you suck!

THIS IS MY 4-5 DAYS TRYING TO GET HELP FROM XFINTY ABOUT MY LOG IN ISSUES. I WENT TO THE LOCAL STORE IN MY HOME TOWN TO SEE IF THEY CAN HELP ME. THEY CANNOT HELP ME TO MY COMCAST ACCOUNT. THE GUY KEEPS SAYING OVER AND OVER TO ME" THE WE DONT HAVE MAGIC BUTTON TO RE-PASSWORD FOR PEOPLE. I WAS NOT SO FRUSTRATED LEAVING THE STORE AND WASTING MY TIME TO DRIVE TO XFINTY STORE! I WAS THINKING WHAT A POOR CUSTOMER SERVICE ALSO THE SYSTEM WITH THIS COMPANY SUPER POORLY CUSTOMER SERVICES IS THE # 1. EITHER ONLINE LIVE CHAT, WHICH IS FRUSTRATIOINS, OR ON THE PHONE AND WAITING ON THE PHONE AFTER SPEAKING TO 2-3 PEOPLE NOTHING IS FIXED AND NOT SOLVING MY ISSUES WITH MY ACCOUNT! YET I PAY A LOT OF MONEY JUST FREAKING INTERNET SERVICE.

I AM STILL HAVE PROBLEM IT IS GOING ON ONE WEEK FROM TOMORROW. I AM NOT ABLE TO LOG IN TO MY EMAIL ACCT!

As others, the only reason we use this servicer is because its the only one in the area that provides the speed we need to work from home. If it was up to us we would go with anyone else at this point. This company takes 0 accountability for their promises. We have been trying to get our outdoor utility box replaced for over a month (it got hit by a car). Ever since that happened we have been experiencing lagging that results on issues with video calls, among other things. Instead of the customer service rep that's currently taking care of me over the phone be the one to handle the issue from beginning to end, I keep getting the run around of being told someone else will call to schedule, and I never get the call and i have to CALL AGAIN over and over until I get a tech scheduled.
Only to find out when the tech finally comes that he is no the correct tech to do such job and he is just here to do a speed test and then approve filing a ticket to get the correct tech to come (maintenance tech they call them). Well, nothing happens for weeks and the loop starts again. They send another incorrect tech to do another speed test to file another ticket and such on and on.
I cannot continue to call every week trying to get this solved when they dont even understand what we are experiencing/requesting.

I cannot continue to keep being told someone "will call me" or someone "will definitely fix your issue" when its been 5 weeks and I am still not getting any calls from you guys (i have to call you back), and you still haven't fixed the issue or sent the correct technician.

DO BETTER.

Absolutely the worst customer service I've ever experienced for something I've paid so much for always on time.
We missed a payment because they never sent the bill and we had to call in each month and complain with never a bill to be seen in over a year regardless.
Last straw was when I missed a payment because customer service had told me that I overpaid the month prior leaving me with no balance for October. Somehow, November this was never mentioned, so I assumed the balance they gave me (Having no bill for reference at all still) was fine and I paid that amount. Come December I'm told I owe for two months. So I figure I'm moving anyway so I'll return the devices and close the account before the due date but pay then in installments since they made me so angry.
The new tenant where I'd been staying needed to hook up wifi so I offered for him to come with me but cautioned him about them because of my experience. He insisted it was only internet so it wasn't a huge deal.
Because we came "together" this little girl made several assumptions that we were lying that we didn't know each other and told the new tenants they couldn't have service until I paid my balance and accused us laughing mind you... of knowing each other and trying to scam them!? THIS after a year of dedicated payment on time.
I'm insulted and disgusted and we will NEVER use them again. The new tenants went with cox after that trauma. They don't even care if they're any better because with customer service like that who needs it!
East brook mall Comcast Young girl with dark hair. Very insulting and snotty.

OMGAWSH! Comcast SUCKS so bad and I HATE them. They constantly waste my time, it takes 4 minutes to get thru their phone system and in this day and age I cannot even fathom how horrific their customer service is! I just spent 6 minutes on the phone, agreed to take their stupid customer satisfaction quiz... and then the line is just cut after I ALWAYS tell the rep AT THE VERY START OF THE CALL to call me back if the call is dropped, and they never do! My internet is constantly going down on a perfectly sunny day and I'm stuck paying $80 a month FOR THE WORST CUSTOMER SERVICE ON PLANET EARTH! They should all be ASHAMED of their crap product. PLEASE... let the Sabertooth Tiger come back and eat all of them in a blood bath! That would make me SO happy!

First they dropped MSG now they dropped nhl games on TNT. What are we paying you for, cheaper internet... save your money and time with this horrible company and sign up for Fubo.

Right now I'm getting 50mbps Blast internet service from them and it is as good as it gets for the cost here in south Florida. I hate their cable TV service, though.

My elderly parents have only had Xfinity for a month and a half, hooked up the router, had internet for 1 day, then poof, no internet, no tv, no phone, can't talk to anyone, so an appointment was set up, cost them 100.00 for exactly what we did, today, an entertainment center was delivered, tv, was unplugged, and Router, so they can bring in the entertainment center, plugged everything in, and poof "No Internet" finally got to talk to someone, said we had to have someone come out... He Was In India, what the hell, totally un-exceptable.
THIEVES, COMCAST IS A RIP OFF

I called xfinity customer service about an overcharge on my account. Fed helped me out and was wonderful! She answered my questions thoroughly and was very patient with me. Thank you Fed!