Comcast

This has got to be the worst cable I've ever had! We looked up our service interruption and it has been as high as 175 times a day! I don't understand why keeping the connection is so difficult?! Then trying to talk to a human is beyond impossible! We pay almost $300 a month for a service we can't even properly use. Unfortunately we don't have any other services available to use where we live or we would have dropped them ages ago! If you have other options as far as an internet/cable service I would look into that!

It took me 6 months to FINALLY speak with a live agent. The account is in my late husband's name. I wanted to account switched into my name. Instead, they have "added" me to his account. Even though I sent them a copy of his death certificate, he still has an account. I cannot access said account because I do not know the password. I can't get anywhere with them on opening a new account in my name only. They insist that his name be on the account also. They are rude and hopelessly misguided in what they've been taught as to how to treat the people who pay them, i.e. The customer pays their wages. Without customers they would have NO job and there would be NO comicast.
I'm exhausted from talking to reps who refuse to understand my request. I'm exhausted from being put on hold and hung up on by rude reps. My husband is DEAD. He should no longer have an account.

Comcast has become terrible. I have been with them for years, came in today for the. To tell me they could only offer me a discount on internet. Believe me we all know things are going up, it shows that Comcast has stopped appreciating their customers. After many years and never paying my bill late. I still had to cancel and they only offered me a $10 discount. Really sad!

I am so disappointed with Xfinity. I have WIFI, cable tv, and Xfinity home security. I spent hours on the phone troubleshooting for 3-5 weeks. They replaced my drop cable(dug up my lawn). Replaced my cable box etc... I am very happy to terminate this service for my own sanity. I don't care anymore.

This was the worse customer support I have ever experienced in my 30 years of being a Telecom/Network Engineer.

Had to change Mom's box after have to repeat test several time. Then they make me pay shipping or to to store. Then i install the box and it needs to be activated so they tell me i cant do it they will send a tech the next day. Then noone comes so i call again and they just simply activated remotely anyway and i now have to drive to a store to return the old box...Just incompetent

Stay clear of this company. They are the absolute worst. Not only does their service lack, they treat employees with zero respect or dignity. I had service with them for 3 months which was 3 months too long and I know several people that worked there that were stomped and spit on by this awful unethical company! Run as fast as you can from these scum!

I own a business and use comcast as my internet provider. Devices are never able to connect to Wifi. Either their equipment is weak or faulty or it just can not handle the amount of usage at one time.

TV box has a software loading error. It says to call Comcast which is impossible because the number 1800'934-6489 poor directive will hang-up asking to go online. Same thing online. Comcast doesn't cate I've been their customer for over 17 years. Shame on you terrible company.

We've been with Comcast/Xfinity for the better part of thirty years: no other cable service available, or we'd switch. Once again, our tv is sitting in the living room... useless, and it's the same old story: "Connectivity problems; check our router, etc. In all these years, it has NEVER been a problem at our end; always theirs. I would never recommend this company to anyone! Simply put, they suck!

I am just disappointed. Plain old disappointed.

Our bill increased drastically. No change in internet use, yet for the last 2 ish months, the quality of our service has become notably abysmal. It's not like we began using our internet particularly different.

I'm being told a technician can't even get to us until 2 days from now. I work from home.

There's no inclement weather and our Wi-Fi is flat out not functional.

Not to mention, I have gotten over 60 emails informing me that my automatic payment discount is discontinued.

Fine. But, my auto pay is still on so now on a cadence of every other day, I get an email reminder that I lost a discount.

For a user experience, this is awful. Comcast made a shady deal with my apartment complex years ago that prohibited residents from using ANY other provider.

I will

They promised technician will be on-site 3 times, nobody showed up. They promised return calls, nothing. The only thing their customer service can do is platitudes, which makes situation even worse. Completely scripted answers with no access to supervisor.

Their service is constantly going out. Tech came to repair & gave another address only to now put roku tv offline & unable to use tv because phone app will not work with it. 34$ to reorder an old fashioned remote. NOT HAPPY about ANY of my experiences with them let alone almost the entire day wasted wrestling with them. I truly wished there were other options

It took me 7, hour long phone calls to get Comcast services set up in my apartment.

It was a comedy of errors. I would avoid them if possible. Unfortunately, they are the only internet provider available in my building:-(

Customer Service Xfinity Comcast is BIG time SUCK. This is the only word. Being a loyal customer will not help as they do everything behind your back. They do not communicate before increasing services by 30%. It is a transactional company that takes advantage of its monopoly. They should benchmark Costco Customer Services to learn how to run a business. How could you flip a 30% increase on your monthly fee without communicating with customers allowing them to cancel their subscription and find another provider? Someone has to explain why we must pay for Comcast mistakes: A loss of 3.5 million subscribers in 2022, compared to 2.7 million in 2021. Of those, Comcast saw the biggest drop, losing just over 2 million subscribers, followed by Charter, with a loss of 686,000, and an estimated drop of 340,000 for Cox. Bottom line is that they can add an additional loss to their list.

Don't deal with these people. Not able to get a hold of anyone. Bills go up out of now where. Totally hate this company. They say one thing and do another. Took 3 months to get them to turn off our service.

New Comcast customer with home based business: Took 10 days to bury line after having been told 5 days resulting in complaints from HOA and neighbors. ATT cut line by mistake, was told would be repaired in 48 hours. We are now on day four with no service after numerous calls and very long hold times. Was told 3 more days making it a week. Don't have a line problem with Comcast as you will lose. They didn't even offer a credit and we were told to call another number to discuss that once the repair is made... Customer service NOT

Went into the store to renew contract said it was already done. Good to 2023 at my 69.00 guess what 109.00 is now my fee. Along with 3 phones that they say are free but get charged about 20 poo er phone. I suggest skip them and there contracts. Save you time money and sanity. Also internet didn't work because animal chewed the wire on pole. But they still made me pay and tried to bill me for that two. You will here them say no worries no worries 200 times. Equals 1000 phone bill and 109.00 internet bill that don't work.

How we ever let a Cable company take over our vital Internet infrastructure is beyond me. But their monopolistic tactics have grown so severe that at this point it is becoming a matter of national security. If our Government does not step in soon to end their monopoly the integrity of our nation could be at risk.

I have wasted countless hours trying to transfer my phone number to xfinity. Just trying to active has been a pain, it took forever for sim card to arrive, and now unable to activate online.
The customer service reps are incompetent, poorly trained. The website is useless. Stay away at all costs!

Absolute horrible customer service. Inquired about an increase in my monthly bill. Spoke with a lady that had heavy accent and low voice/ I could not understand what she was saying. I politely asked to speak with someone else and she did not understand the request. Issue unsolved. Perhaps too much of our money is spent on Ads, and not satisfying customers inquiries. Inept customer service that will continue. They do not care.

Do not trust anything Comcast tells you. Get it in writing or don't sign up with them. I have a small business and told them I needed internet service for only three months because my lease was ending and I was going to be moving out of their service area. They assured me that there would be no early termination fee.
Well, there is one for $700! It's no surprise Comcast has such a low star rating on Google. But, customers have no choice but to use them when they are the only ones that service an area. It should be illegal. I never leave bad reviews. But this company totally deserves it. It won't impact their bottomline and they know it.

Monthly billing amount $30.00 more than quoted on original contract. FREE security system only good for one year, no disclosure of obligation of two years of $ 30.00 there after. It was just FREE FREE FREE. Very dissatisfied with the internet as well as T. V. service. Seems like a company of this size could use more ethical means to sell their products. And a $1000. 00 to cancel the contract, get real!

Comcast/xfinity has a company-wide policy that if they owe you more than $100.00 ( because your cable went out, etc.) they KEEP it.
They have told me this 10+ times by phone. I was so appalled I started asking in the chat room, so I could see it in writing.

Yep...thats' their policy. Now I have it in writing another 10+ times.

That is theft. That is robbery. They should be sued on a Class-wide basis.

Oh...but all telecom companies have arbitration clauses...so you can't sue.
How convenient.

If I stole from my customers I would go to jail. Just think how much money they are stealing each year. It must be in the hundreds of millions.