ComcastReviews 625

They charge you a overage use every month but are unable to supply reliable, dependable service. Its a oxymoron. How can you be over on lack of connection and dial up speeds comcast supply's?

Comcast/Xfinity is the worst provider I have ever used. They essentially extorted me when I cancelled my cable box and gave me $7 back per month but charged me $240/month for "streaming". They will take all of your money and customer service is awful. DO NOT USE THIS SERVICE. Go with Verizon or Apple TV or a stick.

When you have issues and you will with this company good luck. My internet goes down more times in ONE day than a hooker does on all her clients in a YEAR.

People on the phone VERY unqualified, simply don't know what they are doing,... including the most advanced team. To resole simple issue takes 5-6 calls and you ending up to gave technician comes to your house to fix it. Way bad service.

My service ALWAYS goes out, both my cable and internet and of course they NEVER provide the option of speaking to a human, I'm calling TOMORROW to cancel

The location in which I have service has old/outdated connections outside and Comcast will not update the area. I hate calling about it as they continue to tie me up with higher bills and longer contracts but same poor service.

They have the worst customer service you have ever experienced. In general your chain is good. But the customer service is from the but, especially since it is foreign

I have been going through this for a month. I moved from Georgia to Colorado. I scheduled my service to be disconnected at my old address on July 12,2021. My service was disconnected a week early and I had to call Xfinity to have them turn my service back on as I was still working from my home office. I told that agent to reschedule my disconnect date to July 12 again, as it was supposed to be in the first place. Well, That disconnection did not happen as I was told, and I was billed for service at both addresses. I spoke to a customer service agent that told me no disconnect was put in the notes, and that person had to put me on hold to listen to my recorded conversation with the original agent before believing me. I had to then talk to another agent who said I had to print out my bank statements and take them to the Xfinity store to prove that I was charged. I did just that and was told I would get a refund in less that a week. That was 3 weeks ago. I have talked to chat agents several times since that date and have been told that I will get the refund. It has now been brought to my attention that I also have a $200 charge for early termination - I STILL HAVE XFINITY SERVICES! How are you going to charge me? And now on my last chat with Xfinity agents I have been told that "Unfortunately we are not able to accomodate the adjustment, due to out of state move". So you're telling me that XFINITY made a mistake and will continue to try to charge me an early disconnect fee and that you also refuse to give me my refund. I have invested nearly 6 hours of time into trying to get this resolved! What a horrible company. I wish I never used them.

My Internet connection is unstable and I lose audio on virtual meetings. This has been happening for over a year. Comcast has done nothing about it after sending 6 separate technicians and 3 new modems. Ian in the Executive branch told me that it had been fixed a month ago - it hasn't been - and he has now failed to return my 5 phone calls. Ian siad the issue was in the neighborhood. It is not my laptop as others using theirs on my system have the same problem. I'm surprised that Comcast is still in business. The lies that Infinity push out on their ads are despicable.

Going on 2 months now since cancelation of service and no refund that I am due. Have contacted customer service 5 times and been lied to every time. Customer for over 10 years and they treat you like trash. I sincerely wonder how such a disrespectful company like this can stay in business. If possible, stay as far away from Comcast/Xfinity, spend your hard earned money with another company that earns your business.

To sum it up, we have called 7 times to fix a downed line of theirs. First 4 times the scheduled tech never showed up. The next time we called to get an appt but they said "sometime". They couldn't tell us a day, a week or a month, just "sometime". We asked to speak with a supervisor to get a better answer, they never called us back. With kids and dogs in the yard you'd think they'd be more concerned of their power lines being down.

Requested service for repair as this hasn't worked correctly in 2 years i sit now looking at tv screen that says no internet connection. So i wonder just what would a functional internet and cable cost since its 300.00 for service that doesnt work. By the way when i finally got someone on the phone they were adamant about NOT sending someone to fix it!. Its unfortunate they employ people like that to do customer relations.

After one month of switching the comcast account to our restaurant from the previous restaurant, they changed the name! Don't know what they are doing.

ALL OF THESE WORDS ARE FROM MY EXPERIENCES, IF YALL DUN TRUST ME, TRY IT URSELF!
We were about to switch internet service, because the service was terrible, then an employee offered us what they called "good deal" as in the same monthly plan but for $10 less... We thought we were getting a good deal... not even a week after that, the wifi went BAD! Like real BAD! Before the "good deal", I could connect to the wifi in my room (about 40ft away), but after the so called "good deal" was made, my iPad constantly disconnect from the wifi. Not because it's broken (I own a brand new iPad not even 2 full year yet) but I sat on my bed, and keep pressing 'refresh' to find the dang wifi. What the F?! Seriously?! They lied! The wifi didn't stay the same, it got WORSE! If it had stayed the same, I wouldn't mind, but this?! Uh uh, gotta go! And now we gotta find a new service provider. Look, they might call me an employee from a rival company or hater (which I am neither). If they do, then I strongly encourage you to go ahead and try it yourself.

First coming to a Comcast store first of all I was there for an an hour gave me all my equipment then got home give me all my equipment give me all my equipment got all the way home and found out that we were missing a whole bunch of things that they forgot to give us. I asked for an appointment for them to come out to install it. My appointment was canceled three times without my knowing I think this is ridiculous on Saturday I'm going back to the store to this drop off my equipment I think this is ridiculous they'll never have to worry about me ever again this is the worst customer service ever and their prices are ridiculous.

New Neighbor installed fence and cut line, Mon 8/16/21 called comcast to scheduled new line drop was advised Wednesday 8/18/2021 is the earliest 5-7 pm, called 3 times on Wednesday each Rep. Assured me someone was coming. At 7 pm called comcast to advise no one showed up they said rescheduled for Thursday morning drop; called Thursday morning because no one showed up; Now new Rep. Says Friday 3-5pm. This is the worst service I have ever had as a long time customer. Still no service. Upset and disappointed.

My experience with Xfinity has got to be one of the worst service experiences of my life. I cancelled after less than a month. (1) their streaming app has limited functionality and frequent glitches. (2) they aggressively attempt to avoid any live customer interaction with agents (3) I needed to get a technician to my home. It is free if ordered online after an attempt to fix yourself, but I had to order through an agent since their online customer service was experiencing glitches. They said they have to charge me $100 for a visit scheduled through an agent but would refund. They never refunded and refused to, reneging on the verbal agreement. (4) when I called to cancel service, they charged an extra $230 for early cancelation even though sales agent at time of purchase of service claimed I could cancel any time. Supposedly calls with customers are recorded, so they could have checked and confirmed the statements and promises made by their agents, yet they still refuse to refund.