Comcast

Comcast is probably the best choice in Savannah where I live because there are really no choices. So when you pit bad against the bad, it's coming out on top. They offer more speed than AT&T's highest tier so if you need to do anything internet related that's more than surfing and watching shows on one device only, this is the only option. If it I was in the Northeast, I'd probably drop it a star. Their xfinitywifi service has never worked in any place I've gone to, and I travel along the east coast at least three to four times a year making several stops along several places. I'm able to sign in for a few minutes before it kicks me off or the hotspot name disappears. Oh and watch out for that 300G per month usage. I near that usage every month with work and about 2 hours of internet TV everyday so watch out heavy users. On the bright side, I was able to download WatchESPN app and watch the World Cup on ESPN even as a regular internet subscriber (although I don't watch any other sports so it's only a small perk).

I work from home start at 6 my internet been out nobody text to let me kn now it's 8 and still not working like WTF but they not gonna pay me for my miss hr switching to Verizon

I have been a loyal customer to comcast. I experienced problems over 2 weeks ago. I work from home so internet is very important to me. However when I started to experience my internt going in and out I called. They tried to restart my device. They tried so many times they had to send out a technician. The technician was nice enough to think he fixed the problem and waited out front when he saw that he didn't. Called a maintenance guy. He came out and said oh we will be back tmrw an animal chewed the wire. By this time I've talked to Comcast several days and obviously for a long time. Well I had to go into work since my internet wasn't working the day maintenance was coming back. I came home and it's still not working. I went and got a new modem. Couldn't set it up to activate because no internet. I was only hold for 2 hrs. Finally hung up. Got a call back and was on the phone for another hour trying to fix the problem. Let me tell you I was up past 1 am on this call and wake up at 5. Long story short, all of these people I talked to said the issue was fixed. Now we're here 2 weeks later and the wire is being fixed. They never even fixed it! I am so frustrated with this company!

Comcast/xfinity has gotten from bad to WORST!
I called comcast the other day to complain about an increase on my billing (Netflix premium upgrade which I did not make). Called their customer service who was extremely polite (as expected) and suggested to lower my bill. Since I used my smartphone to call them, the rep told me to just confirm the adjustment through my phone, of course, without reading the "fine print." Not surprisingly, a series of unfortunate events happened.

Immediately the following day Netflix (which the bill is originally incorporated into my Comcast/xfinity billing) charged a separate bill into my credit card. When I called Netflix they told me that Comcast altered my subscription and removed Netflix. I immediately called Comcast after three (3) representatives and was put on hold for more than an hour only to tell me that I have agreed to a new 2 year contract with a new subscription increase of more that $30. When I told them about "misunderstanding" that was actually brought about by the first "customer service representative," I was told that my old subscription is no longer available and that I am now committed to the new subscription that I have agreed to with a much higher monthly bill. To top it all, they told me that I am now bound by a new 2 year contract with them. I am planning to CANCEL my contract immediately and will pay whatever penalty they will impose but will NEVER avail of their services EVER AGAIN!

BUYERS BEWARE!

Really? Its the year 2023. Just terrible for what we pay. Stay away if you can but we are all trapped.

Can get hold live agent have to deal with automated service doesn't give you any support or service never seen company would allow that.

I pay well over 30 dollars a month for "internet". Every f****ng minute is hell, the router doesn't even work after the second day of using it.

Do not use this company if you have other legit options in your area. They way over charge for the $#*! service they provide.

That robot keep on repeating the same thing going nowhere! Wasted a lot of time and doesn't connect you to a representative! 100%

If you like channels randomly taken away without explanation, constantly rising bills and zero customer service than Comcast is for you.

I pay every month since my start up fee which was about 4 years ago. The bill continues to go up. When I talk to customer service they talk about everything except what I called about. I was told to buy my own modem and the bill would be lower. After I bought my mode the bill went up. They told me to buy my own cable box then I was told it would be cheaper to just pay to rent their cable box because I would need to buy a card for my own cable box to work and still get billed for using their service. Then I was told that the modem I bought wasn't strong enough and that I needed to only use their wifi modem. I make my payments around the 1st of the month but my bill is always due by the 27th of the month and it looks like I'm late each month because I pay around the 1st which is after the 27th. They told me they would charge me extra if I would like my bill on the 3rd instead of the 27th. This month I got a double payment which came to 410.18 and my bill has to be paid in full before they can make any changes. Every time I try to lower my bill they raise my bill. Its like talking to someone that doesn't even hear what your trying to say. If you can find a better service I would recommend to not use comcast.

Pot service save your money the best deal they can offer a disabled customer is $2.00 after being a loyal customer since 1986 shame on them

If I could give 0 stars I would. Goal of anything comcast is to make life as miserable as possible. Use another provider at all costs.

If I could give zero stars that's what they would get. The customer service is awful. Nobody speaks English and they can never help you. HORRIBLE!

Don't get Xfinity it's the worst internet and tv service ever screws up my games and $#*! everything

All Comcast does is lie to you. They will tell you anything on the phone to keep you as a customer. Becareful, Comcast reps. Are taught and told to lie to there customers to keep them. Now they want me to pay a cancelation fee because what they told me was not what was promised to me so now because of them I'm canceling my service. I WILL NOT PAY THAT FEE. I WOULD NOT RECOMMEND COMCAST TO ANYONE. HORRIBLE MONOPOLY COMPANY. EVERYONE NEEDS TO REPORT THEM TO THE BETTER BUSINESS BUREAU

I have previously described dealings with this company. The last dealings involved Xfinity mobile. When I decided to cease business with this company I tried to get transfer codes from them for many hours. This would have allowed me to keep the same number with my new carrier. At that time I thought that the company was just being awkward because I was leaving. Time has revealed that their reason was far more sinister. When transfer codes are given and used it automatically stops the billing from the previous carrier.
On June 2nd 2021 I contracted mobile services with AT&T, this requiring a new number since Xfinity would not provide transfer codes. At 3pm on that day I closed my A/C with Xfinity mobile.
I prepaid services with Xfinity - the next payment would have been due on June 18th. Since I closed the A/C on June 2nd I was due a refund for the unused 16 days. This did not happen but what did happen was Xfinity continued to bill me for monthly charges for the months of July, August and Sept. (Nearly $50 / month). I have of course disputed those charges.
As for the refund of pre-paid unused days, I will use Fairshake to claim against them. The minimum charge for a successful claim using Fairshake is $20 so I will not gain much but, with admin expenses by Comcast, it will cost them far more than the $24 refund.
It is my hope that Comcast will follow the Dinosaurs into extinction. The world will be a better place.

Comcast costumer service Marsha was so helpful to me.She waited until my television was completely restored.THANK YOU

Always had trouble with losing the station and them being put on hold forever to report a problem, also waiting up to 3 days for a tech to come out

If you're thinking about joining xfinity, DONT. We had xfinity in our old house and it was alright. We then moved to another city about 20 minutes away from our old house and the service was horrible the internet wouldn't work half the time. I work from home and I was out of work for 2-3 days and I had a technician out to my house and it still didn't work. I ended up cancelling my internet and getting fiber because like I said I work from home and can't be without internet. A few weeks before I cancelled I joined the mobile plan because it was cheaper than any other carrier. Or so I though. Come to find out, since I cancelled internet I now have to pay a $25 service line fee for each added line which was not explained to me when I signed up. So there's that. Not to mention the AWFUL customer service. It's horrendous. Everytime I have contacted customer service I have been connected with them for at LEAST 45 minutes which is absolutely insane. It's a bunch of "please give me a few minutes" and "I almost have an answer for you". More than half the time I have contacted them they don't even understand what question it is I'm asking which is frustrating because I have to be out on hold for even longer because they didn't even answer my initial question. DONT GET XFINITY, YOU WILL REGRET IT.

With all the dropped connections, the high price, and lack of any HELPFUL customer service, I'm going back to my 300 baud modem. These individuals are a JOKE.

Very slow. Very expensive. Often doesn't work at all and causes a lot of stress. Garbage. I wouldn't recommend to anyone.

I've called technical support 18xs to complain. Each time that a new person reboots my tv or modem and creates a ticket for a service tech person. I've had 6 service techs come out and 4 of em have said there's no problems while 2 identified a problem and said it's on the line. So twice service tickets have been written and nothing done. I was given a direct number to a supervisor who doesn't answer the phone or return a call. My neighbors have Direct TV and they complain about it and CenturyLink is garbage also. I stuck with crap service that they refuse to fix or repair no matter how many complaints have been reported. I'm stuck with this crappy service if you're looking for service do not get Xfinity. Also I've been a customer for over 10yrs and this has all happened in the last month.

So either this comment on this site or BBB a operator from corporate called and they acted just like all the others. Only difference is that the technician he sent never showed up but yet told Comcast/Xfinity that there wasn't a problem. That same day I called again and scheduled another technician and he came out and once again said it was a line issue and they'd write a ticket for a lineman. All they do is pass the buck.