Comcast

Comcast is terrible! It's the worst! Horrible doesn't even begin to describe it. It's great if you enjoy outages.

I wish I could give zero stars! After hours of trying to push through prompts to get a real person, and multiple phone calls; I was told that xfinity took too much money out on my autodraft payment because the autopay was set up for that amount. I had been paying $20+ less for the last two years, and the autodraft had no problem adjusting to take the $20+ higher amount when the promotion had ended; however, it failed to re-adjust back to the lower amount when I began a new promotion on October 12th. I explained that the autodraft was not set up with my bank. It was set up with xfinity, using their xfinity autopay option. The final insult was that I was told "for my INCONVENIENCE" xfinity was going to CREDIT the $26 back to my bank account in 48 hours. To REWARD me for my INCONVENIENCE, xfinity was going to give me back what it illegally took out of my bank account! I am not feeling rewarded! They are so incredibly horrible! Someone would be very wealthy if they provided internet, and television service that worked, and had real customer service. They, like other technology I have paid astronomical amounts for, are insanely frustrating. I am seriously looking for anyone who can please provide a service, and actual customer care.
The date was November 3,2022.

They are THE only provider in my area, so they completely take advantage. I work from home and internet is a must have for me to provide an income. I've had no choice but to deal with only Comcast/xfinity for the last 8 years.
I'm paying $112 for internet ONLY! They lock you into a 2 contract, but they call me every 6 months like clockwork to say my promotional rate expired and they raise the price on me AGAIN! So they can change whatever they want in the contract But…if YOU try to get out of the contract they charge you a $230 early termination fee. Good luck trying to even get anyone on the phone to talk to and IF you do they are completely full of $#*! with everything they say because everyone you talk to will tell you something different. Even showing them I've been a customer for so long with 100% on time payments, they do 0 accommodations and give 0 F's about their customers needs.
Complete garbage

Update-
Last review was posted in February…as I mentioned, they will always change the price on you regardless of what contract they lock you into. I posted a photo to show and prove that not even 3 months later they are "correcting" charges on my bill.
Breakdown:
On first photo, you can see that the Flex box is included. I spent 3 DAYS on the phone with tech support (because again, your lucky if you get anyone on the phone) they also sent me 3 different Flex boxes because no employee can get my Flex box to connect.
4th day conclusion from Comcast:
My package does not include Flex, and they will be correcting my bill to be charged for Flex.
Now I'm paying more money for something that STILL isn't working
When I asked what will happen if I cancel services…they immediately reminded me of that $230 termination fee ‍

I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business account. I have had several outages and some taking a day to resolve. I work overseas night hours and the outages are prioritized lower. I have not received compensation for the outages.
With my contract ending, I called into re-establish. I was given a higher rate and upsold. When stating that this was not valued to my company, I said I would be forced to leave. I had to find a new provider.

Calling back in after a new provider was found, I reviewed all with the agent. I was then told that I would be charged for a 30 day disconnect and would be getting a new invoice. When I received the invoice, I found that my original charge of $89.00 went up to $138 and then up to $184 each month consecutively. On top of that, they issued a late fee of $10 even when I was waiting on the new invoice.
It appears that Comcast wants to punish customers for being forced out.
I have gone with Utopia/Sumo 1gb for under $80 and no contract.
Something is wrong here. Would enjoy talking with someone who would like to keep me as a customer.

Hello, I am a customer for 10 years and this hasn't worked for me at all I wouldn't recommend this for anybody

Terrible service. Always on the phone because of outages. I used to spend half my day waiting for my computer to catch up with me...

I made an appt today to take my equipment in and update it after receiving several urgent emails about outdated equipment. I arrived early and was told I was checked in, after 45 mins and several customers walking in without appointments, I went up to the counter to find out that I was never checked in. The guy who helped me changed out my equipment and told me my equipment was brand new and I didn't need to bring my boxes in. He said he would give me all new equipment. I thought he was saving me money but found out he didn't save me any money and I lost my grandfather status. He told me it would only take 20 mins to hook it up through the app. When I got home, I downloaded the app and had trouble connecting to the router and needed to use virtual assistant. Finally was able to connect and started to open the boxes and remotes. All the equipment is used except the router box. One remote is full of rust, and food the other has a bent battery connector and food in the buttons. The box that we opened is scratched and full of oily finger prints. I called to cancel our service and have them pick up their equipment. I spoke to one gentlemen, who then transferred me to someone else then again transferred to another person! After telling my story three times and telling them how disgusting their equipment was, they offered nothing but to send new equipment. I am retired and can barely afford their services, which they seem to not care. The last person on the phone that I spoke with is supposed to call me back. I highly doubt this will happen, Comcast has no commitment to the customers anymore. As of right now I have been without service due to their disgusting equipment and watching sports games on my phone. If this is the type of service you want, go for it. Comcast used to be great, with great service! They no longer care for their customer once that contract is signed. All they do is lie to get signed contracts. They wasted 5hrs of my day with this nonsense. Something that was so simple. Bye bye Comcast!

This is the most corrupt, underhanded, company I have ever worked with. It makes a used car lot seem like dealing with Nuns. STAY AWAY!

Jeremy was awesome came on time fixed my internet right away. People on phone not so good keep good people like Jeremy working for you

Comcast's service was fine, but their accounting and customer service are the worst I've ever encountered, bar none. After one year of service, we were moving and I had to close my account. I paid off all line and equipment charges, and asked them to close my account. I made sure all outstanding balances were paid. The phone numbers were deactivated. Nevertheless, Comcast continued to bill me at the usual monthly rate. Unfortunately, I had signed up for a pre-authorized payment plan, so every month, Comcast continued to debit my checking account. Calling the company resulted in a maddening runaround. There was no CRM (or record of past calls) so I had to explain the problem again and again, often several times in the same call as I was transferred from one rep to another, to "managers," to this department, that department, etc. Their explanations for the charges were inconsistent. No one agreed on exactly how much they thought I owed, or why, or for what. One time, the rep who answered my call told me that no, I could not to talk to a manager because they were all at lunch. Finally, I had to cancel my debit card to stop the debiting of my account. I continued to receive emails for years, and finally a collections notice. Again I called Comcast, only to learn that they had no record of my account. The collections notice was real enough, though. I finally had to negotiate a reduced amount, which I did NOT owe, to repair the damage this had done to my credit score. This is a HORRIBLE, horrible company. You will NEVER receive competent handling of a problem, resolution or fair treatment. It was clear to me that their incomprehensible billing is meant to confuse or frustrate their customers so much that customers just hand over money in desperation, as I did. I will need to replace my 13-year-old car soon and I need my credit score. How can I even fight this fraudulent charge when Comcast no longer has a record of my account, or even the email address I had through them? This company will skin you alive to line the pockets of its upper managers and share holders. DISGRACEFUL.

I called in September about internet connection issues. I work at home so decent service is essential. I was told by the rep that my modem was outdated and that it would need to be replaced and a technician would cost $100. I ask if the fee could be waived and I was told YES. Especially when the tech got here and said there was nothing wrong with the old modem and that if he replaced it it would be with the exact same one. I mentioned what the rep said and the tech said to me, I quote: "They lied to you." This is one Xfinity/Comcast rep talking about another. So I'm left with poor connection still. I call back and again the rep runs a test and again says the modem needs to be replaced and I'll be mailed the new modem. Which I received. I called for a technician to come install it since I could not and again was told there would be no --charge. When I get my bill I was charged for the first "service" visit--yes, the one where the tech did NOTHING and said that the Comcast rep lied to me. I called back today and ask to speak to a supervisor and was told that the charge would not be waived that it was valid. I said do not take my word for anything, listen to the calls where I was told repeatedly that neither house visit would be charged. They refused to wave the fee. So the lesson is that Comcast does not honor their word. I am a quality control agent with my company and I can tell you that if the reps and this supervisor worked for us and gave this amount of misinformation to a long time customer and nothing was done to appease the customer, you would get a failing grade. One star? Please provide a minus a star option.

Do not recommend I'd give ZERO STARS IF I COULD! They lied about shipping anew SIM card Custer service sucks still have no phone that works yet I'm paying for it!

Our experience with Comcast has been routinely awful. The customer service is HORRID. When you call, you get into a loop which never ends--they are trying to make sure you never talk to a person. Even if you are able to get an agent, they are always in a foreign country. Their English is TERRIBLE, and they just don't care. You have to repeat what you want over and over, and even then, they refuse to do what you want.

My most recent HORRIBLE experience started yesterday when I was told I had to reset my password to access my email. It demanded a "reset code" and told me I had to call 1 800 xfinity to get it. However, when you call, the recording tells you that you can reset your password online--which contradicts what I was told online--TO CALL! After several hours of frustration on a Friday night after working all day, I finally was able to schedule a call back "within 24 hours." No one called. So I started again by trying to get through via a chat option I found, and calling the service number. To make a long story short, no matter how many times I asked for the reset code or for someone to fix it, nothing was done, and I am still locked out. I gave up, and told them I wanted a service tech to come to my house. After over a 1/2 hour on the phone with another foreigner, I finally got them to schedule it--with threats that I have to pay for the visit.

I pay over $300 for this service, and it is TERRIBLE. I am tired of having to deal with foreigners who do not understand what I am asking them to do, and who cannot deliver results for SIMPLE THINGS. As soon as I can switch to another provider, I am out of here. Comcast stinks.

During these hard times for businesses, I would have hoped that Comcast would have made a small attempt to at least make some accommodations for companies that are closing their doors forever during Covid. We are closing our 25 year old business and all of those years, we have had Comcast as our office internet and telephone provider. They require contracts and they are also the only carrier who will serve businesses in our area. We are stuck. We are closing our business with a 1.5 year contract outstanding. Comcast says they are helping customers who are keeping their lines alive, but not ones that are shutting the doors for good. We will not be using their services ~ at all ~ but they will still be charging us for a year and a half of unused service. You can imagine how much that adds up to for a business. Most companies are making some accommodations for suffering clients, but NOT COMCAST. I just want to express my thoughts that COMCAST IS DESPICABLE. THEY ARE PATHETICALLY SELFISH AND BY SAYING THEY ARE ASSISTING CUSTOMERS WHO STAY WITHIN THEIR SYSTEM IS LIKE a kid saying he will only be nice to you if you play in his sand box. He will throw sand at the other box. This is not a way for businesses to move forward in this country.

Don't switch!
They tell you it's unlimited then you get a bill of 765.00
It's not cheaper!
Verizon may be higher but you can trust them!

Comcast has the worst customer support I've ever experienced by far. Their product barely works at best. Last month our service dropped an average of over 50 times per day according to them. We decided to switch from business to residential and they promised us it would be immediate. 2 days max, but almost certainly the same day, we were told. Well they cut us off, and had no intention of sending anyone. We called and they "knew nothing about it." The earliest appointment they'll give us is 7 days away. We made it very clear we HAD to have Internet back by the 15th because it's my sons birthday. Not only did they make the mistake, they just simply don't care. That's on top of the fact that they refuse to properly run and ground our service. We have had 5+ modems burst into flames because of lightning strikes. The best I could finally get is one of their workers snuck and gave me a grounding rod to put in by myself because he isn't allowed. They told me the service needs to be completely rerun. It should be grounded to our main power box. The first guy said they'd do it "at the beginning of next week" (it was a friday) then never came back. The next tech gave every excuse why the service is just fine and is grounded properly. That clearly explains the blue ball of fire that comes out of the modem before it melts, when lightning strikes nearby. That's right. If I don't want my house to be burned down by their product, I have to do it myself. If we had any other option I'd never give them another penny, and I'd tell the world how terrible they are. Unfortunately they are the only ISP available here. (Rural northern virginia) if you have a choice, please save yourself the hassle, and danger to your family, and use the other guy.

I haven't had Comcast cable or internet in 4 years and I doubt I will ever go back; I have also filed complaints with the Better Business Bureau over their fraudulent practices. From what I can tell, nothing has changed. I'll tell you up front that they need to give every customer service rep a dictionary so that they can look up "complementary". I was having considerable trouble with my connection (It turned out that there was exposed cable wire lying in a puddle of water after every rain) and when I'd complain customer service would offer some kind of "complementary" upgrade for my "trouble". Well, complementary is supposed to mean free, but I kept getting charged for these supposedly free services. When I would demand a full refund all that they would do offer is a partial refund for that month--which didn't cover the costs I'd already paid in order to keep my account in good standing. This was clearly unacceptable given I never would have accepted those "free" upgrades if I'd known I was going to pay for them. Even worse, some of those upgrades were done without my permission at all. The first I would know about them was when my bill went up. Terrible customer service, and clearly a scam. I never received my full refund, which after a year and a half was considerable. I finally got fed up and refused to pay until I received my refund which never happened despite my attempts to work with the Better Business Bureau. Ironically the BBB closed my last complaint as "resolved" even though it never was. Don't deal with Comcast. They will never change until we boycott their services completely. Most locations offer competitors to Comcast these days ifyou can't live without your cable TV; we need to hit 'em where it hurts: in the wallet. We don't need Comcast; but they need our money.

I called Comcast on March 29th 2023 to cancel service at my old address, and to set up an install appt at new address. April 28th, 2023 was the only date I had open, and install was set for 8am-10am. I sat home all morning and no technician came. I called Comcast just a little before noon to report no tech came. I was told I didn't have an appt. I said yes I did, because you would not have had my name and the new address in your system if I hadn't made that appt. Especially since I use a PO Box for billing. I was offered a later appt and I said I have to be moved out of my old place today or I won't get my settlement. I was transferred and this woman first said you already have service at the new address, and there is one other person as being listed as living here. I said I just moved in and I live alone, there is no other person here. She put me on hold, and then came back claiming I didn't have an appt today. I said, yes I did. I spoke to Comcast on March 29th for 17.55 minutes to cancel old address and set up install at new address. I said I have it in my phone logs. (See attached). I reiterated that if I do not get out of my old place by today I will lose my $75,000 settlement. She said we can set it up for another day. Really, I need it today. I am now looking into other internet providers or I will just go without. Comcast does not care about their customers, and they certainty do not care that we have lives and our own schedules to follow.

If things are broken they need 3 days to fix it. They told me they don't have technician, nobody would like to work for them

My service ALWAYS goes out, both my cable and internet and of course they NEVER provide the option of speaking to a human, I'm calling TOMORROW to cancel

THIS IS THE SORRIEST BUSINESS I HAVE EVER DELT WITH. CUSTOMER SERVICE SUCKS. YOU GET STANDARD NON-ANSWERS EVERY TIME YOU CONTACT THEM. I HOPE THEY DIE!

Was on hold 20 minutes got my name and address was calling to say I was getting 39 percent of Internet speed sdidntget to talk at all sucks

This is only a tip of the iceberg on this legal cartell, thiefs they are.As soon as I get the bill to 0 it comes back at 325.00 for basic tv and internet only! This is like the 15th time for this, always some reason why. Plus you have to pay them to be able to pay a month ahead, did u know that? Which is bull too. Also of course I got lots of added on goodies I never asked for nor gave my permission for to be added to my bill. Must have pi--ed them off when I switched my phone to century link. It supposedly broke up the bundle, but they had other bundles, so 320 dollars a month for 2 things? Cmon, How can a company get away with all of this crap. 8+ years worth of nothing but crap. Every month I have to call about something for years and years straight. Never-ending lies and scams and thievery. In my area they were the only ones available for quite some time without going to sat. So Ive had to deal with them. Im up for a lawsuit if anyones with me on this I have so much on these people now they need to just admit their sins and pay us all back and for all this stress and time wasted ++. I could really write a book on this company if your a lawyer get ahold of me, these people need to be sued!