Comcast

Xfinity worked in my area. 9am text me internet is back online. Nope. After 4 phone agents, tightening cables, restarting modem 4 times to please every agent, 2 ghosted agent chats, a plethora of started chats that sent me wrong prompts stuck in a loop to restart chats and numerous ended calls from prompts that don't pertain to my problem I finally got an appt 13 hrs later for the next day.
The last agent that answered all I said was I'm gonna lose my sh@t on you just make me a technician appt. Done and I can't be more displeased with Xfinity and the outsourced poor English speaking agents. Who the *******@ll set up this customer service and this million dollar corporation can't do better? Unreal.

I have nothing but trouble with the modem. It goes offline 90 percent of the time. As soon as someone can turn me on to a more reliable service then I am done for good with these people. I gave them a star but they really don't deserve one.

Comcast has the worst customer service out there. When I tried to cancel my account with them, the representative had me explain exactly why I wanted to cancel, and asked me way too many questions. The whole process took 45 minutes, which is just ridiculous. Use any other service.

Actual speed doesn't match advertised. Service down for 10 days after Hurricane Irma (power out for less than 24hr), yet was charged full amount. Who does this? If I order 10 burgers and the burger joint only has 7, do they charge me for all 10, then "credit" me only if I complain, and only for the 3 burgers? The only thing good about them is introductory pricing if you can get a good deal, then cancel/downgrade after 12 months. The online chat was quick/responsive.

If I could give less than one star I would. They are despicable. They have no interest in helping you or your business. My business was closing, I went to Comcast in good faith to explain the situation and what I needed and they agreed. When it came time they locked me into a 3 year contract and are trying to charge me $3000 termination fee. I might sue them. At a minimum they are not getting that fee from me. Don't ever do business with them!

Worst internet company I've ever done business with. The internet doesn't work every morning. With so many people working remotely, this is unacceptable. They don't even disclose the issues or offer anything to customers for the inconvenience.

I am not sure if others are dealing with the same issues as I am in the Hazelwood area. Despite subscribing to the gig internet service, my son and I who thus far are allowed to work at home never have a single day of a full two hours of internet service without disruption, literally! Currently, I am posting this message using my hot spot from Tmobile. They told me that their agent are working in my area and will restore my service by 11:24 today. Want to see that by 12:30 or 1:00pm you will hear the same message again and again throughout the day.

I've called and messaged Comcast 8 times about an issue I was having with billing. The agents can not help me and give me genaric excuses so I need to speak to a supervisor about the problem and get it resolved, they have hung up on me, sent me to a numbers that rang 45 minutes before I ended call and they have left me on hold for over 2 hours. I messaged thinking that could help and the end my messaging. This is unexceptionable. They are from India and they have no consequences to there actions

If you have another option you should choose it. Comcast is fine when everything is working and is hands down the worst customer service of any company I have ever dealt with. They go around and around until you finally give up, then they tell you someone will be there in a few days at a ridiculous time

I have put my concerns and complaints in with Comcast with Identity theft. This has been and issue that I have been aware of since the beginning of this year. I believe it's been longer. I have turned in a police report as well. All submitted efforts has check out. The final results after being a customer since 2008 something like that. I
have no internet service. Comcast returned a prorated amount and a additional $40. Ask me if I was able to cash the check. I'll wait... They are literally given people's identity away. This is how your identity is circulating through credit card and billing. Be careful in Jesus name.

I've been a cable and Internet customer of theirs for around six years now and I can't really say I am surprised anymore when calling into their support means I am investing my time into getting the issue resolved. I have been on the phone with them for four hours in one sitting before.

The service will go out and I will have to call them from my cell phone to reach them. When this generally happens, I am having to go outside so I can actually have a signal since I obviously cannot use my Wifi to make the call. I then have to wait to get someone, explain what is going on, and run through a lot of diagnostics. Usually two hours later they will realize that it is an entire area outage, but they will not really give an idea of when I can expect to get service. However, they are really the only viable option right now.

I moved into a new home that was technically at the same address as my landlady but a separate house. When I contacted chat support for help in ordering internet service for my rental house I was told flat that it was impossible to have two accounts at one address and they could not help me. After such lack of initiative in the agent or even probing questions to determine if there was a way around it, I turned elsewhere, only to find that in my neighborhood Comcast was the only game. Out of desperation I called their customer service and ran my situation by a very friendly phone agent. He informed me that they could definitely help me and as he knew I needed internet for my home business, he arranged to have a tech come immediately the next morning and for a discounted price in apology for the previous treatment. The tech that arrived was extremely pleasant, efficient, and knowledgeable. The end result made up for the initial failure completely.

It is quite rewarding when you have done business - as I have - with Comcast for close to 20 years and they will not budge on a 'termination' fee to help out families who have lost a big part of their income. I am sure they have we on tape somewhere agreeing to pay for this, but really? This, by the way, is sarcasm.

Ever call with a question? Just call back and you will get a different answer. While I can't explain for certain my belief is they want to hide things from their clients. They have added services to my account which I never asked for or cared about and lied about it for months. Try and get the same person on the phone, it's impossible. You can't email them, I imagine they don't want a record of their answer. Worst customer service of any major corporation!

We are a condominium owner in Panama City Beach, Florida and our Comcast Serviced TV has been out for nearly three weeks. The 800 service line forces us to jump through too many hoops before we could speak to an agent to try to schedule a service call to restore service. We finally scheduled a service call and they did not show. We now have our management trying to get our problem resolved and they are having the same communication problems. This service is terrible!

For 2 wks they have supposedly been updating on the lines! That shouldn't take 2 wks! I have lost pay from my job & written up because of lost calls! They are doing this with no option to stay connected for those of us who work from home & no notification ahead of time except for whoops we are doing repairs! They stated they were done 2 days in. It's been 2 wks! IM DONE! If anyone wants to join me in a class action lawsuit tag me!

Whatever you do, please try to avoid doing business with Comcast at all costs. They lie, they never follow up with a promise for anything, and they are not to be trusted. They actually provide reasonable Internet speeds, but the aggravation that you have to put up with to get their service and to pay their bills is endless. If you have any other option for your Internet, television, or telephone service, run as fast as you can away from Comcast! Trust me, you will be happy that you did.

My home internet speeds go up and down. Then total down. I call the company they say about technician visit. The technician ( "labour- no any knowledge") come and tell your Modem have to change. After 2-3 days in weekend I fix the cable from outside and@ the same Modem service work good. They charge for that technician visit. I ask that he can not fix it so why I pay but they put long hold and no reverse charge. So not to call the stupid technician and pay for that.
Better way You try it by self.

Comcast provides a good product but the service level as everyone else has said is terrible. They get so much hate from customers I bet when their cable goes out so it doesn't surprise me that they offer this type of support. That's fine though, that's not my problem with Comcast. The problem I had with Comcast is that they actually that they lower your credit score when you use them. I never had this issue with 2 previous cable providers. They put a check on your report and I was shocked that it actually lowers your score.

Worse customer service. The people answering the phone and chatting don't speak English and have no clue what they are saying. 2 hours to get to an agent and then they say one of 2 things every time. We will send out an tech and it will cost you. Or it will be fixed in 3 hours. Never gets fixed. The chat translation is not even the right words.

I hate Comcast. I had no choice but using them b/c they are the only one who offer higher speed in my area. It is so frustrating to get support. After talking to 5-6 technicians for 5 hours, it is still not resolved. And some of them are so rude. One disconnected me in the middle of the call. The other one pretending she could not hear me and disconnected the call. I have never had call problem like this. Comcast is a hopeless company. It has no intention to improve. It thrives so far b/c monopoly. I hope newer companies can overtake them and bring value. This company deserves to die.

I constantly have to reboot my cable box's the service is still way over due for an upgrade in my area. When is Comcast going to upgrade to fiber. What is the big kicker is that they are the only game in town and I fill like I'm being ripped off. Totally not a happy customer. I have also been sent numerous box's that would supposedly fix the problem and it seems worse.

On the business side, the sales folks will make promises and then when you follow up with them, they don't answer the phone or their email. They owe me $1000 at this point. I'm very angry. When I call, I only get to talk to other sales people who tell me they can't fix my problem. Only the original sales person can fix it. When I asked what I'm supposed to do they said wait.