Comcast

Seriously, whoever created the automated service for when you call Comcast, they deserve their $#*! beat. You literally have people screaming at their phones to speak to n operator because it does whatever possible to not get you to a live person. It is literally the worst automated system ever created.

Bring your customer service call centers back to America the representatives are horrible you can't understand them and they can't understand you it's really a joke i honestly don't understand why hire a bunch of people out of the country that don't speak our language to handle your customer services ‍

I was on the phone for over a hour spoke with five different people and asked them one question over 12 times and couldn't get an answer to a simple question. It was so odd that each person avoided answering my question.

You talk to Johnny in India most of the time. You cannot discuss billing at the local Xfinity store. You get an agreement with customer service online which they don't respect. They try to upsell you stuff you don't want and then cut you off as departments don't seem to speak to each other. ATT is bad but this is just awful

I was happy with them till before corona hit. Now they charged me for services I did not owe. Raised prices to crazy amount. When trying to get a hold of a life person to talk to they don't know how to help you because they don't speak English. I will never go back! They are scamers!

I'm been in comcast for a while. They charge lot of money which increase over time. They don't allow you payment arraignments if you late. They will sent you to collections double the amount you owe. I owed them 320$ and comcast sent to collection for 689. Avoid comcast or you will be in trouble.

Comcast/ xfinity is thesocks. Internet carrier in the whole damn USA. And their customer service sucks. Just can't wait to switch out from them. People if you can get another carrier pls do it don't have regrets like me and others out there... the only reason I guess them a 1 star it's because its not a zero star.

There is no customer service and if you need to stop service don't count on Xfinity coming to get their equipment that you pay to rent from them. They put all the responsibility on the customer to mail it back. They are just another monopoly super-sized corporation that can do whatever they want to screw the customer!

I use Chrome. The icon to check Xfinity email now gives one option: Sign Out. There's a banner at the top of a page with a link to check email, so apparently this is a workaround. The link gives one option: This Page Can't Be Loaded. I phoned customer service - the automated system insisted that I use text, or upgrade video recording, or join the rewards program, then it hangs up after making me listen for 15 min, ignoring my request to speak to an agent. I call back. The automated system goes through the same advertising but after 15 min, connects me a live person in billing, who says they've been having issues with email and that I need tech support. He also promises that I won't need to wait a third time. He places me on hold. As I wait for tech support, I hear the automated system stating that the wait time is 20 minutes and a recording saying that Xfinity services are not compatible with Chrome and customers should try a different browser. Unacceptable.

Now they sent us to collection and are going to put a black mark on my credit. Do not ever consider using them as they will do the same to you. Now I have to dispute this with a collection agency by SMAIL MAIL!
Garbage company! Ripoff tactics!

Cable is always out, internet is spotty... ive called and been hung up on more times then I can count. I was told I have to pay my bill before I can dispute any issues. Pay for a not working service?. Then i was told by a tech that my cable was being reset because he saw all the issues we were having (cable and internet)... online rep told me he had to run a check on my line, it required a reset of my cable... he then told me to hold. And hung up. My cable never reset... i called back and the automated system said to call back tomorrow... They were closed!?!?! Im done with Comcast! But i cant even cancel.

We have terrible internet issues in Breckenridge Colorado. In light of this we decided to try a new provider. Comast would not even consider reducing or eliminating the termination fee even though we were leaving for reasons beyond our control. They wouldn't even let me talk to a manager. It is quite obvious they do not care about people.

I've been a customer of Comcast for about ten years and every time they try to charge me more and more for my plan. This year I've been talking to three different agents and I haven't been able to lower my plan yet. I don't know how many people do I have to talk to fix this issue. I'm very disappointed with this.

Make payments arrangements with them for the 11. They turn of my service on the 6. After they ask me for my debit card. Call them to ask them why my service was off after making arrangements.she stated they couldn't hold it. I ask speaks to a supervisor she stated the billing the was close for the day I told her I been with them for over 20 years that's not how you treat your clients. Now I'm looking forward to find a better company. They nothing but theft over charging people even if you not home you getting charged don't he them

First time in my life to make a review. One of the customer service representative told me to stop and talk to him and told me I am did behaving. And when he ended the call he told me Good bye Babe. Is this the good manner from customer service employees? Especially I am calling inside United States of America. Do not believe ie

I have been generally happy with comcast. It just sucks how there is so little competition in today's market. The competitor in our area is dish network, and I have had major problems with them. Comcast is at least decent.

We are trying to contact Comcast regarding
No service sign on our small kitchen TV. Stores are closed for Covid, no one with knowledge will help, phone calls gets routed to no one in particular who can help, there call back with no one on the other side. Worst worst company. How do they stay in business? I would rate them no stars at all if I could. Did I say they are the worst company

Im leaving this review even though i am forced to continue with comcast since they have a monopoly in my area. This company really sucks! I hate everthing about them. The internet works about 50% of the time. This has my business at a stand still. I think that the way to fix this is for comcast to be forced to give you 2 days free for every day of outage. COMCAST YOU SUCK!

They said they help small businesses, but all they do is charge fake fees on your bill and they don't even have a reason on why those fees are there. Make sure you look on your statements every month because pretty much they steal your money. There is no help for small businesses

I called to have a tech come out and fix an issue with the slow internet speed and was charged a service call without being notified of the extra charges. We were charged an extra $130 without being notified. Would not recommend their services because of hidden charges they do not tell their Customers

Comcast is the dirtiest cable company that I have ever dealt with. They have shipped extra equipment to my house without me ever ordering anything. They are trying to bill me a monthly charge for something that the made the mistake in sending. Then they want me to travel to the next state far from where I live to one of their stores to send it back while still trying to bill me for it. I talked to my attorney and he said that they just can't send random equipment to my house and expect me to pay for it. Since when should i pay for a companies mistake that had nothing to do with me. I was advised by my lawyer to take action if they do indeed take extra money for the equipment that was never ordered.

I had an item on my bill I didn't understand. It was a 10 second question but it required a real person to explain it. I spent 15 minutes on the phone trying to jump over all the hoops comcast has designed to keep you from talking to a real person. Total phone call 15 minutes 10 seconds. Worst customer service EVER.

I had to move my company to a location where Comcast didn't offer service. A rep told me an early term fee wouldn't apply in this case. She lied. Ten years of payments and they are stiffing me with $1100 in early term fees! Do not do business with this Comcast. Pure evil and unethical!