ComcastReviews 625

I called xfinity customer service about an overcharge on my account. Fed helped me out and was wonderful! She answered my questions thoroughly and was very patient with me. Thank you Fed!

Xfinity/comcast has wasted my money, time, and energy, I have been a customer for years. To start off they sent me a flex box that I had not approved of, asked, or accepted, they then charge me for said equipment monthly, I call and call as they always just hang up on you after spending 30 minutes trying to get ahold of customer service. As I told them I would not drive the 30 minutes each way to return this flex box they can come pick it up because I did not ask for this or approve of it, they state that they have a pickup you can choose online, it did not work for me, so I schedule for a supervisor to call me because the person I spoke to doesn't know how to set it up, they never do. I drive this back to the store wasting more time, money in gas and wear and tear on my vehicle, I cancel my account while returning the flex box. I get a final bill that they owe me $10.69 on 11/18/22. I start receiving messages on the daily about unreturned equipment, I have used my own router and had returned the flex box when I canceled my account. I wasted another 2 hours of my life trying to talk to someone about the "unreturned equipment" which they stated, that's an error in the system don't worry about it. Fast forward to sending me another final bill for $227.01 on 1/2/23 unreturned equipment, now trying to get ahold of someone they can't find my account because it has been closed so they just hang up on me…. Now I talk to a chat agent, and they can't help me.

Don't make the mistake like me go with another company!

The only reason this company continues to exist is because of the regional monopolies it holds. The service is expensive and unreliable, the customer service is horrible and they will cheat you out of extra money at every opportunity. Right now they are still charging me for an account that I closed and returned the equipment for after I moved. I have already been on the phone with them for over three hours last month trying to fix what should have been simple account changes. Their incompetence is staggering.

Comcast's customer service sucks! I had to call customer service because I noticed that five channels are "not authorized" for viewing on my mother's account. I was told by the technician that I needed to have the cable boxes replaced. I was then called by another customer service representative saying that she didn't think a technician was necessary. Long story short, she was right: The subscription on my mother's account was downgraded and she had to pay more to get five channels back. Why should we need to pay more for a subscription to re-access five channels that we had access to?! Comcast seems to want to squeeze more money out of their customers anyway they can while their CEO's can make tens of millions of dollars a year. They have no incentive to drop prices or improve their customer service because they have very few, if any, competitors. My mother and I are tempted to switch to streaming services.

THESE PEOPLE WILL FIND ANY EXCUSE TO SUCK YOU FROM YOUR MONEY. IF YOU'RE THINKING OF GETTING THEM AS A SERVICE RUN THE OTHER WAY!

I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business account. I have had several outages and some taking a day to resolve. I work overseas night hours and the outages are prioritized lower. I have not received compensation for the outages.
With my contract ending, I called into re-establish. I was given a higher rate and upsold. When stating that this was not valued to my company, I said I would be forced to leave. I had to find a new provider.

Calling back in after a new provider was found, I reviewed all with the agent. I was then told that I would be charged for a 30 day disconnect and would be getting a new invoice. When I received the invoice, I found that my original charge of $89.00 went up to $138 and then up to $184 each month consecutively. On top of that, they issued a late fee of $10 even when I was waiting on the new invoice.
It appears that Comcast wants to punish customers for being forced out.
I have gone with Utopia/Sumo 1gb for under $80 and no contract.
Something is wrong here. Would enjoy talking with someone who would like to keep me as a customer.

If I can leave minus -1000 stars, I would. Comcast has made a terrible mistake with an account that is NOT mine and it is affecting my credit terribly. I can not fathom the level of incompetency that Comcast provides with its employees and the worst part is that they DO NOT CARE ABOUT THE CUSTOMER! I am a Community Association Manager and follow rules to the greatest degree. Our credit is so important and it went down 40 points because of this dishonest, unprofessional, fraudulent company. The Better Business Bureau should close this crooked company immediately! SOMEONE STOP COMCAST!

1st off. I had Xfinity mobile. If you want to change, beware. When you change, they don't tell you they lock your phone. Their customer service trying to get someone that doesn't speak broken English is impossible. I finially talked to someone to unlock my phone. They said it takes 24-48 hours. I lost money…over $500 because in my business I take orders with credit cards and since I didn't have a phone, people didn't buy. It finally took a total of 72 hours to unlock it. When I called them they also told me I had an issue with my home service and they couldn't tell me what it was and they needed to send someone out. I took a day off because they said they would be here between noon and 4. At 3:55 I got a call they were running late. I finally talked to a service guy and he said my modem is out of date. The same modem they told me I needed 2 years ago because the precious one was out of date. I called both internet and the mobile group to tell them my dissatisfaction. All I got was broken English telling me they understand my concern. Comcast is a monopoly that should be against the law

I live in small town America, much like 90% of this country. I call when I'm off work and NOBODY IS AVAILABLE and I NEED HELP. I ASK UR XFINITY BOT AND IT IS NOT EQUIPPED TO ANSWER ANY REAL LIFE QUESTIONS. I do not want vagabons LEACHING my xfinity wifi hotspot and yet I unplugged my modem and tried calling BEGGING FOR HELP and NOBODY can tell me what to do, funny cuz ULL TAKE MY MONEY. THATS BOGUS AF MILLENNIALS, Why are we paying for this n have no say in how to STOP IT.

Went into the store to renew contract said it was already done. Good to 2023 at my 69.00 guess what 109.00 is now my fee. Along with 3 phones that they say are free but get charged about 20 poo er phone. I suggest skip them and there contracts. Save you time money and sanity. Also internet didn't work because animal chewed the wire on pole. But they still made me pay and tried to bill me for that two. You will here them say no worries no worries 200 times. Equals 1000 phone bill and 109.00 internet bill that don't work.

WORST SERVICE I HAVE EVER EXPERIENCED BY A CARRIER!

"THANK YOU FOR CALLING, GOODBYE"

DOES THAT SOUND FAMILIAR? PHONE SERVICE FOR COMCAST / XFINITY IS NONEXISTANT. UNABLE TO SPEAK WITH A LIVE PERSON AFTER SELECTING EVERY POSSIBLE OPTION. I'VE GOT TO FIND ANOTHER CARRIER! VERY DISSATISFIED.

I would like to know why there aren't any federal or state regulations that limit the amount of fees that Comcast charges its consumer customers. Every year they increase "other fees" including regional sports fees - which has nearly doubled in the last 5 years. "Other fees" apparently are excluded from the contracted "bundled rate promotion", so they can increase them at any time for any amount. This is complete bull@$%&*$#*!. Comcast is the most greedy and non-customer service oriented company I have ever encountered. Our rates keep going up so they (we) can pay for free internet services in poor neighborhoods in Philadelphia. Same story - different day. The middle income people who work the hardest in this country continue to get screwed by corporate America. If I had a choice to use another cable / internet company, I would change tomorrow. Comcast has gotten too big for its own good. Wake up Brian Roberts - your customers are pissed off. Do you even care? I guess not. The Philadelphia Inquirer even noted your ridiculous rate increases (see attached).

Now you can't pay On the telephone because they're in a dispute with their vendor threatening late charges if you don't pay on line you go online and their site goes black this is a horrible company if you have a choice don't do business with Comcast they suck

First they dropped MSG now they dropped nhl games on TNT. What are we paying you for, cheaper internet... save your money and time with this horrible company and sign up for Fubo.

Anytime I NEED support this company truly knows how to screw all ur WiFi and cable devised. Spent 2.5 hours on phone. Now all devices r not working. Thanks Comcast/xfinity for being the worst customer service int he country for soooo long.

My xfinity Mobile account was closed and paid off 12/07/2020. This same bill recently appeared on my credit after it was paid. Upon cancelation of the Mobile account, I kept my internet services until the following summer 2021 when I changed my address. I have payment information from my bank account where I still paid monthly for internet in 2021. The provider first said I did not make any payments towards the internet or Mobile service. Once I provided this bank statement showing the Mobile account was paid off, the provider then said I made the payment to the wrong department and that my Mobile services continued, & that my internet was canceled. How was the internet canceled if I still made payments & used the internet? Either I need a refund or these false charges need to be removed from my credit! The provider also stated there is suddenly no copy of my contract nor payments made as proof of these charges. But I'm still being charged... How can you charge me if you said yourself there are no records of the account.