We don't even have comcast yet, I called and they said our address didn't "exist", even though others on our block have Comcast. The first guy didn't know how to handle the situation, saying he would need to add our address to their system. He was going to call me back within 20 minutes... one hour later, no call back, so I called and spoke with someone else. She informed me that they would have to add our address to the system, she gave me a ticket number and said someone would call within 48 hours. Three business days later, still no call to set up installation.
I think after reading all other negative reviews for this company, and getting absolutely nowhere just trying to SET UP service, we will be looking elsewhere. This is not a good sign, we aren't even getting service yet and have had a horrible experience. Not a great way to conduct business or bring in new customers, pretty pathetic if you ask me.
Stopped by xfinity store in Lansing Moro discuss my bill spoke with Isiah the most rude person I have ever encountered in my life. I felt like I was a bother to him for being there and ask questions. The moment my contract expires I am running away after 30+ years with them as a customer
After I've paid my bill i still got the worst service i was so embarrassed. My friends wore over. And they have to leave! I think I'm sweating back to at and t. I didn't know how good they were. Comcast sucks $#*!!
I use to work for this company where I had multiple co workers talk very inappropriately and say things to me that made me feel sick. My boss laughed when I tried to get help from him. Disgusting company filled with disgusting coworkers.
Called customer service as i need a real human on the line. Waited on hold for over 15 minutes and the person tried multiple code numbers to program my remote and then simply hung up when the programming did not work. I had to wait several days to make time to deal with this crazy delay and they just did the same thing. I waited on hold for over 15 minutes and this time as soon as i got a person on the line and explained the issue, she hung up. Cant wait to cut Comcast Cable!
We all know they are bad but they seem to be getting worse now. Tried to get my service switched to a new location and have been lost up in their bureaucratic system for a two weeks now. Today they told me they are not doing any in-house installs during the Covid period. I don't get cell coverage at my new location and they don't think a phone line is an essential service? No internet, no phone so I'll have to use smoke signals if there is an emergency.
Comcast is good until your year is up. Then they start $#*!ing with your service on purpose. I only say this because it's just right on time for years. At first I thought no way but after the 3rd year it was just like the old I phone started running slow when it was time to renew. It seems especially because I won't enter into a contract I just want month to month. They say well here is the price Las year but you won't sign a contract so that deal is over I say I'm going to ATT and they automatically rework my price back down. I know how Comcast is hell most cable/ phone company they know what to do. They want me to spend more money on a good contract so I don't have these once a year problems. No $#*! you I live in an apartment complex in Nashville where we only have a couple of options but I hope any one who has options knows how bad you suck $#*! and are crooked.
I spent 45 minutes on the phone with no results. I spoke with a female who spoke broken English and repeated everything I said. I was disconnected twice, but only got a call back one time. I couldn't call her back because she only left the main Comcast number. I heard kids yelling and a dog barking in the background - she was apparently working from home, which is OK, but the environment should be business-like. I never heard from her again, and my problem is not resolved. If only there was another reasonable alternative to TV!
I lived in East Boston Winthrop and Revere Ma only cable co allowed in all three of my houses. The take you to the cleaners service is non existent and they like it that way I call for service issues once a week. If you ever have to pick a cable company buy a cheap antenna for the TV you will be glad you did Comcast Xfinity spell grief and pain. Good luck to you all
My husband just got an account with T-Mobile and is trying to port his number from Xfinity and it's been next to impossible, Xfinity doesn't know what they are doing and they are making it so difficult for something that should've only taken a few minutes, they say they are going to do things and then nothing happens. They are rude on the phone and just aren't willing to help. I would never recommend anyone to Xfinity mobile ever. Best going to an actual phone company. Xfinity SUCKS
Please, please just go under already you unless monopoly that cares nothing about it's customers or your own product. Your only goal is to keep your heads about water. Your company deserves to die. No customer service. No reliability. Outrageous prices. Just stinky dog$#*! product. If anyone is looking for a internet provider, look elsewhere. Die Comcast. It'd be a 0 star if they'd let me.
90 year old grandma has moved to assisted living, 7 1/2 years after being widowed. Her friends want to keep in touch but we have been unable to move her phone number ( of about 50 years duration) to the assisted living in apt. It is in her late husband's name and despite her husband having given his sons power of attorney many years ago, the sons cannot move the phone number for their mother without a death certificate for their father. It is the holidays, the county clerks office is closed for repairs. We are taking action to produce the required documentation but it's not easy. Meanwhile we get alarmed phone calls from her elderly friends concerned they can't get ahold of her.
Maybe I'm in the minority here, but I have comcast service and it's fairly reliable. (I have had a few outages though.) However, their customer service sucks big time. As long as you don't have to deal with that, you're fine.
Whenever I call Comcast or Xfinity, it's worthless. They have menus and artificial intelligence that tries to guide you through their system. But whenever I call you something outside of the Scripps. Therefore, I can never get help from these guys. They might have a good service for television and Internet, but their customer support is the biggest suck job on the planet.
I tried to reschedule an appointment on line. Every single bubble I ticked was unavailable. I tried using Chrome, Firefox, and Safari because I thought it might be a browser issue. Nope. When I called to reschedule I had to wait on hold... The technician who showed up a few days later was polite, courteous, and friendly-- the opposite of the website.
I am unable to see a breakdown of my plan as each time I try to get an explanation of my plan I am directed to chat with a customer service rep. I have spent over two hours on two separate occasions and still I am unable to change or see my plan. Why is this information not available online? I am paying an excessive amount for an overcharged service and cannot speak with an actual person. Today, after being on chat for over an hour and being moved from one chat to another, I was finally connected to a live voice. However, this was also useless as the rep told me that she could not help and would again transfer me to billings. Well the phone kept ringing until it went to a busy signal. My issue is not yet resolved and there is no one who seem willing to address it. I am ready to quit the service after 20 plus years.
After 2 phone calls & five days later, I found out I was denied my request for Comcast Xfinity services. The excuse was, it was out of their service area. Even though two years ago a large crew showed up at my home. They tore up my front yard up, blocked my driveway, left trash in my driveway & they walked my entire property as if they owned it. All while staring down my fiancé, as if to say what are you going to do about it? I had to back then contact Comcast & filed a complaint showing the pictures of the trash the crew had left behind and how they tore my grass up. It took a several days but they finally showed back up, picked up their trash & replanted the grass they tore up.
They charged me for months that I already paid for. I tried to get the situation corrected and was blown off by the customer service even after submitting proof I paid. They still refuse to correct my bill and Are still billing me for service even after the account has been closed and turned off. I get no where with the customer service and even the supervisors I have talked to. They also refused to give me a return label for my equipment. I have no Comcast store available to me or an actual ups store. Beware of this company and check your bills good if you do use them.
How many times are you going to raise the prices of your not so good services. Been a loyal customer 25 plus years. It is amazing how you continue to think everyone needs to be paying these outrageous prices. Enough is enough. Lower your prices or reap the benefits of losing more customers!
Was on there site for 2 hours trying to get service. After getting everything done. I was cut off. I've been trying for another hour just to see what.I have to pay I got one guy I can't help u I only do mobile accounts are u kidding me this isn't right to treat people like this. Going with Fios
Answer: Comcast is the absolute worst company I have ever used and will NEVER use again! They rape people their outrageous fees!
Answer: It was my only choice so Comcast/Xfinity has taken advantage of their monopoly as an Internet provider to sell packages at an extremely inflated price!
Answer: No real success stories. Comcast kept me on the phone so many hours for issues which should've taken minutes each. Every call to customer service leaves you so aggravated, you cannot think straight for the remainder of the day or night.
Answer: Your statements are so true! They have my vote as the worst company in the USA!
Comcast/Xfinity's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and billing issues. Many customers report frustrating experiences with unresponsive support, long wait times, and inadequate resolution of problems, leading to feelings of being misled or ignored. Positive feedback is scarce, with only occasional mentions of helpful representatives. Overall, the sentiment reflects a pervasive frustration with the company's practices, particularly regarding billing transparency and service reliability. Customers frequently express a desire for better communication and accountability, indicating a pressing need for improvement in customer relations and service delivery.
This summary is generated by AI, based on text from customer reviews