Comcast

Was on there site for 2 hours trying to get service. After getting everything done. I was cut off. I've been trying for another hour just to see what.I have to pay I got one guy I can't help u I only do mobile accounts are u kidding me this isn't right to treat people like this. Going with Fios

They charged me for months that I already paid for. I tried to get the situation corrected and was blown off by the customer service even after submitting proof I paid. They still refuse to correct my bill and Are still billing me for service even after the account has been closed and turned off. I get no where with the customer service and even the supervisors I have talked to. They also refused to give me a return label for my equipment. I have no Comcast store available to me or an actual ups store. Beware of this company and check your bills good if you do use them.

The only mistake I made was being a loyal customer for the past 10 years, and now Comcast is raising my rates without my consent. I just waisted 2 hours of my Sunday afternoon talking to their customer service and they were absolutely clueless and not helpful. I guess after all this it's time for a change!

I had the pleasure of having Ed at my house in Elsmere/wilmington area. At first he didn't seem like he wanted to talk maybe even shy however we had something in common and that broke the ice. Comcast should have more reps like him. I give him a 10 out of 10. He exceeded my expectations and fixed the problem. Thank you for sending someone that actually knew what he was doing. That's Ed.

Never have any worst customer service, manager lied thru their teeth about my internet will be up soon, soon and soon. Such a joke for a big company, having such a bad, worst staffs, they didn't get train, just for throw out to the floor, don't know how to talk to customer, how to solve the problems, couldn't even look up my account by my name or my address, just because of their lack of knowledge and training. I gotta rate them number 1 of the worst service in America.

Lost both tv and internet for a month. Spent hours on the phone with Comcast 15 minutes minimum every time to leave messages for callback missed work for several attempts to fix and now no credit for interruptions in tv service as it's part of condo fee Comcast is so bad had them in FL and MA and both awful

How is this company still functioning?!? Literally astonished they have not fallen yet! You can't talk to a human being anymore to resolve an issue and the only human interactions are with the idiots that don't know how to explain or set up your service where you are being overcharged! STOP SUPPORTING THIS COMPANY! The CEO should literally be strung up by his balls….

I had one late bill due to my debit card expired and bank forgot to renew me a new card and now my bill went from $45 to $200. How is that possible. I call and talk to customer service and they didn't give me a good reason on why bill is so high too so I had to pay the whole amount. Still mad over all this.

After complaining about difficulty to cancel Xfinity service and still incurring charges, Comcast forgave those charges and connected service at my new address. Today, 3 days after starting new service, I got a call from Comcast new service review department saying the old charges are not resolved according to his system. Immediately after the phone call my service was disconnected. CS states I have a $901 past due bill that needs to be resolved. Comcast is a monopoly in my area so I'm forced to switch to Hughsnet.

I have had Comcast for years. Like over a decade. When they went to paperless billing I was not happy because really, who looks at their bill online? I dont and that is my fault. I admit that right there. However Comcast has some pretty shady business practices. Apparently in years past they gave me
A new modem. I dont know when because the history of my billing only goes back two years. Anyway they never received the old modem (I feel confident that I sent it in but frankly dont remember). I have been charged an EXTRA $10-$11 per month for YEARS for this old modem. Now the thing only costs $100 if I were to go buy it at Best Buy so I have more than paid for it. I cant give them something I dont have and yet here they are still charging me for it. I am so glad that I have a choice now and use Nulink for my internet.

They over charge and blatantly underserve. God help you if you need to reach a live support person that you can understand and that quickly, knowledgeably solves the issue. It's truly a pathetic business model.
I've been with them almost 20 years and can't wait to switch to another company.

I just called to add a new service. Miriam Spanish speaker attend my call. Rude and unattended.
Definitely need to go back to offices she was super rush to finish the call.
Have 3 accounts and I was look to add other. Now I'm thinking others options.

I left Comcast service area so had to switch providers. Told I could keep using my comcast.net email as long as I logged in 1x per month. Well I use email daily and now they have cut me off and I can no longer send emails. Next will be incoming mail. They are forcing me to use their Xfinity client and give up Outlook.

I am on with the Tech Support. Nice person. But now I am told that I cannot remain signed in but have to log in and log out regularly. Now they will try other things and call me back in an hour.

Xfinity/Comcast sent a sub contractor to my home (I thought the rep was an Xfinity/Comcast employee) he broke several of my personal items. Now the company if giving me a hard time replacing them. One of the items the rep broke cost $800.00. Xfinity is trying to replace it with an item that will only cost them $479 and they want me to give my $800.00 item to them in order for them to give me the $479 item.
This company doesn't care about their customer. They are only interested in making and saving money. Anything outside of that doesn't matter to them.
If you have the option of using another cable/TV provider please do so.

Gave up DirecTV and thought just cause we had internet with them and thought they had great TV but was we wrong.If you watch Monday night football you might want to get you a $20 antenna from Walmart because they only play it in low resolution witch will drive you nuts watching it. Now the Andy Griffith show or maybe even Bonanza western would be ok but not the NFL what are they thinking? Glad they have a 30 day cancellation because Im not paying $150 to watch 90's quality tv Im just not. Two years of working on the internet its finally better for now keep praying it holds.

Xfinity does not deliver what they promise and their customer service is non-existent.
It takes hours to get a human and all they do is the same thing and reset your system - you would think after about the 50th time I could get another solution. Their internet is horrible unless you buy a lot of other equipment to enhance you internet and wifi but they tout they are so awesome!

Comcast in their web add offers high speed internet service for $19.99/month for 6 months. This is a "Bait and Switch!". When you put in your address all of a sudden the price is now $29.99/month for 6 months. Also, there is nowhere you can find out what the cost is after 6 months. VERY UNETHICAL!

Calling comcast, they were nice and helpful and did everything to be accommodating. The technician though, is lazy, uncooperative, and basically did nothing. I had to drill the hole myself and did all the hard work for them. I don't know how this guy landed this job, but in the end, I did his job for him. Waste of time calling him out here.

I pay over $200 a month for Comcast Internet and cable. I don't get all the channels I pay for and the internet is not the speed I pay for and goes out quite often. Spend all day Saturday with customer service and still do not get what I pay for. Took half the to talk to a human

I feel like a cow that is being milked to the maximum possible by Comcast. While we HAVE to close due to the coronavirus, Comcast decides it will still charge - be it less, but nevertheless - while we are closed. In a time like today, where we are all helping one another to get through this, to have this company pull this mumbo jumbo is just too much. I'll be looking for a different internet provider if we can.

I subscribed to only Comcast internet a few years ago so that I could get away from high cost Cable & Satellite Tv. Picture quality and connection was great for a few years unfortunately Comcast has slowed down the internet and we get a lot of buffering and picture stoppage while watching Tv now. We already pay close to $90 a month and now they want more for a better package to get what I once had. Looking into T Mobile internet & will be saying good bye to greedy Comcast

New Neighbor installed fence and cut line, Mon 8/16/21 called comcast to scheduled new line drop was advised Wednesday 8/18/2021 is the earliest 5-7 pm, called 3 times on Wednesday each Rep. Assured me someone was coming. At 7 pm called comcast to advise no one showed up they said rescheduled for Thursday morning drop; called Thursday morning because no one showed up; Now new Rep. Says Friday 3-5pm. This is the worst service I have ever had as a long time customer. Still no service. Upset and disappointed.

I can't seem to get the same charges from this company for more than a few months
They are constantly adding extra charges even though we supposedly have a contract
Customer service is totally worthless as is their customer care department
They care all right but only about themselves