Comcast

Comcast is absolutely infuriating to deal with! It is next to impossible to speak to a live person. They no longer want to mail out monthly bills. No, they want to send you an email which puts the onus on the customer to be responsible to get their bill! I'm fine with paying my bill, but I want it to come as a paper bill in the mail.
Apparently that is asking too much of Comcast. To say I HATE their customer service is not strong enough. This company, and whoever is running it, needs some serious overhauling. I am a VERY UNHAPPY Customer!

I called to ask a question about disconnecting service and the rep didn't understand me/English and I said NO. Here, she disconnected it, apologized and said that I needed my HOA Code. There is no code and now they won't connect it. Watch service in Beaver County--they won't get involved and make you pay for it anyway.

They know how to take our money but not how to give service. It now 3 days in a row that we don't have service. When we complained they always has the same answer, we working to improve our service. This is bull.

Xfinity is the most incompetent company I've ever dealt with. Just useless! They're so bad, and they know it, that they thought changing their name from Comcast to Xfinity would somehow magically solve all their problems. The only thing they managed to do is destroy their new name of Xfinity with their total incompetence. So now Comcast and Xfinity are both hated by their customers. How stupid can a company get? Got big problems? Just rebrand with a different name! Then destroy the rebranded name with your continued incompetence. Just amazing!

I realized last week when talking to the Comcast rep in the USA that she could see the last 4 of my social security number. I think that is an invasion of privacy since one of the reps could take the information and get into another of my accounts. The rep could not remove the info but told me to go to the local folks. The woman here had to escalate the request, but they took the info off my profile in a few hours. Otherwise I am not a fan, so I am giving 2 stars. By the way, they sent someone to my house to repair something who looked like a pretty dangerous character. Happy if they hire those folks. Don't send them to my home.

One star only because I can't give it a negative rating.

My cable went out 15 minutes ago without warning. I tried to text them using the direct-to-agent number they gave me. No answer. I called the main number: it told me to reboot the box (it already did that itself). When i refused to reboot a second time, it hung up on me. An agent finally answered my text and told me to call back tomorrow. When i finally got an agent he refused to speak to me (texting for long periods of time is difficult for me) and told me i was rude and I should either call the main number (again, hung up on me once already) or ask for a callback (why should I if they're already right there?).

A few weeks ago they moved a whole chunk of stations without prior notice. So I had no idea where 30+ channels went.

Just an awful, awful company. Overcharges, poor service, terrible agents, zero accountability.

This company outsources the customer service to another country. When you actually do get to speak to a person they do not speak clear English. I used to be able to speak to an American. I guess we can thank our current govt since its now popular to outsource to other countries leaving Americans without jobs. Not only is that frustrating but the other people repeat the same steps to rectify the problem over and over-very frustrating without solution! When I can find a company that doesn't outsource its customer svc and when my contract is up with this foreign company I am changing to an American supporting company. Looking forward to firing Xfinity/Comcast!

It took me over an hour to get to an answer for a simple question. I got several robo answers, the chat screen disappeared, the call back technician disconnected after 10 minutes. The robo telephone assistant restarted my modem which was not a problem, then told me toSeveral tries just to find a good contact number!

Why am I paying 124.00 a month for internet when am constantly getting a pop up saying my wifi connection is not within range? Why when I am in town am I not within range? This us the biggest rip off company I have ever seen. Maybe more like a scam

Why is their system so complicated. It took me almost 40 minutes for me to get through all the prompts answering all the silly questions. To get an agent on the phone. I do not want to talk to your silly computer. I want to talk to a human reading off a script that clearly has ZERO care in the world about my problem. We are in a pandemic. If you didn't know COMCAST. I am fortunate enough to still have a job and able to work from home. However, at least once a week on a client conference call or a team call. The internet goes out. I am so sick of calling and complaining. I don't want $50 off my bill. I want my internet to work. I want to hold up my end of the bargain and pay my bill. You hold up yours. We have so little choices here in Grand Rapids but I am going else where. You can kick rocks comcast :)

RANT OVERRR

Just stay away from Comcast,.
They are nothing but crooks.
I have a business account with Comcast in Gaithersburg, MD.
I just need internet service only because I have an IP Phones.
But they made me dump regular phone numbers. And I am paying for them without using them because I have IP Phones.

This is the absolute worst company every! Please don't get this services! They are liars! The services is over price and when something happens to their product you have to go through hell to get someone on the phone. When they schedule an appointment they change the appointment without notifying you! This is the WORST!

Horrible customer service horrible service to repair issue I have had nothing but problems with Comcast since day one I have had service (if you call it that) for 10 months and made 42 calls to Comcast and multiple tech visits. Unsatisfied

I had an appointment to have my new service installed at my new address. However, there was a cold rain that day, and the Comcast technician failed to appear. I was at home at the scheduled appointment time, and Comcast informed me that the technician came to my home. Another issue, I have had difficulty with their website accessing my bill. Very poor service. I cancelled Comcast and am using a Smart TV. Good bye Comcast!

Yep, everyone is sunshine and rainbows with friendly fast service when you open an account, but when closing an account, well that is a different story. It took me 4 trips to the Xfinity Edina location to close my wifi account because the phone calls to close the account all seem to suddenly disconnect. It took me 5 calls and 3 were hang ups to close my cell phone account, finally on the 6th attempt, a new vendor got it closed in 45 minutes. Regardless of my account being closed and confirming that with several comcast agents, comcast took the full amount from my checking account. I received condescending service for the 3rd time I requested an update on my prorated refund and each of those 3 times I did not receive the same information. Still no refund was provided. I know I won't be missed, but this breakup was long overdue.

A month after choosing them for business services I knew I made a huge mistake. I work from home and had two kids doing virtual schooling and their $130 a month service couldn't keep up with us. The three of us had to TAKE TURNS so we could stay connected! Call to cancel and got hit with you have to pay the $3,000 cancellation fee first. I didn't have $3,000 so I told them to drop it to the bare minimum monthly per month till my two years was up. After paying almost two years for worthless services I was happy to call and get my last day confirmed with them and THEY pulled other TRICK from their scum bag. That I am still stuck with them because when I did the transfer to a different address my clock started over! Like the $150 transfer fee of useless services was not bad. HOW? How the hell these companies get away with murder?

Comcast will rip you off, they start you off with these great deals then suddenly your internet slows down so badly to the point you can't even load pages. When you call the customer service phone number, it takes hours to get to talk to someone. The people who work for comcast are extremely rude and do not care about your situation. You will start paying more and more each time until your internet, cable and alarm system is costing you $200 or more per month and the quaility of the connection sucks so badly! I am constantly upset over the amount of money i pay per month i definalty should not have these kinds of issues. Fu** comcast do not go with them ever!

Don't never switch your phone with Comcast They told me if you switch your phone will give you six hundred bucks for 3 phone it's been one year they didn't send me anything I bought phone from them. They told me $1000 after a couple months. I find out the phone is 1800k When I talk to them they told me is not our problem It's very bad service liars

I have multiple accounts and have everything set up so I can log in and toggle through the accounts. You had a website that was fairly nice, fluid, and worked well. You have changed your website so much, it's all about shoving "new" services down peoples' throats, not managing their account(s). The website is SLOW and chunky. Give me an F'en break. Fire the dumbasses that created this, gave themselves a big bonus, and are so pleased with themselves. And you have made it difficult to talk to anyone because you're so technologically advanced? LMFAO. All you want to do is send people to a crappy website that is all about what can I sell you, not how can I take care of you as a customer. YOU SUCK. I will be moving every one of my properties to Google Fiber and Star Link. After all your years of having such a poor reputation, you screw up your top-end website. IDIOTS.

I tried to adjust my account with Comcast and they were unwilling to negotiate. Also, it is extremely hard to find a representative that understands English, the speak it well and it's no fault of there own, just another place for Comcast to cut corners and save while you pay more. I told them if they couldn't work with me I will look into Verizon. I closed the my Xfinity account and was told that they will now charge me $25 per cell phone line because we don't have Xfinity (we have three lines so $75 per month). I called Verizon and with them we will be paying less than our Xfinity bill and that includes our cell service. Will NEVER use Comcast again!

I have talked to reps for two days on my business account. Started out that I couldn't receive the weather channel and now told if I was getting it earlier it was a mistake and it must have gotten deleted in an audit. Then a 25% increase a month a go. I asked to have my service canceled and it will not let me cancel on DocuSign without using their pre-made reasons. For internet and a useless TV service my current bill is over $150.00 a month on a five year plus account. Idiots!

Customer service sucks Every 6 months they hike up the price For just basic Expanded cable They drilled a hole through the side of the house to put the cable through instead of crawling underneath the house and doing it right the 1st time. That's why I rate this a one star

Well back on Aug 28th I called to cancel! Telling them many times I'm done, got off the phone happy! Today I look at my comcast app and they are charging me $300 I was played up till the day I told them to cancel! Just got off the phone with them after another hour telling them I'm not paying nothing, and if I need I'll get a lawyer!