ComcastReviews 625

After complaining about difficulty to cancel Xfinity service and still incurring charges, Comcast forgave those charges and connected service at my new address. Today, 3 days after starting new service, I got a call from Comcast new service review department saying the old charges are not resolved according to his system. Immediately after the phone call my service was disconnected. CS states I have a $901 past due bill that needs to be resolved. Comcast is a monopoly in my area so I'm forced to switch to Hughsnet.

Never in my life I had such a horrible experience with Comcast in center in vero beach
I never treated so bad in my life
And all I came over was to ask why they charged my account when I just closed it 3 days before, there was automatic payment on the the account and didn't bother to stop it.
I am not angry about the money but for the way the staff spoke to me ( it was like I ran into a group of low life that ready to kill.
I will never will have any thing with these horrible people.

I like Comcast but I do not like the Assistant and I want to talk to a real person not a fricken bot.

First appointment they showed up 4 hours late. Second time I've ordered service now and they told me a window of 10 to 12 am. The tech didn't show, so i called customer service and they told me the window is now 8 am to 8 pm.
This phone is for my 82 yo assisted living father who has no other way to contact family and they don't care one bit.
They claim they couldn't pull up our transcripts from yesterday because it would have shown they told me a two hour window of 10 am to 12pm so they lied and said they didn't have access to transcripts.
Use any other service you have an option for because Xfinity is the bottom of the trash can and that is saying alot for Internet / TV providers.

They said they help small businesses, but all they do is charge fake fees on your bill and they don't even have a reason on why those fees are there. Make sure you look on your statements every month because pretty much they steal your money. There is no help for small businesses

Too expensive, too many commercials. Same movies and TV shows repeat over and over. Those in charge of Comcast are making a lot of money and are giving as little as possible to their customers, and no doubt their employees. I'd happily ditch this service, but I live with a senior citizen who isn't savvy enough to use the online streaming services that are so much more affordable, and offer superior content.

We have terrible internet issues in Breckenridge Colorado. In light of this we decided to try a new provider. Comast would not even consider reducing or eliminating the termination fee even though we were leaving for reasons beyond our control. They wouldn't even let me talk to a manager. It is quite obvious they do not care about people.

I have multiple accounts and have everything set up so I can log in and toggle through the accounts. You had a website that was fairly nice, fluid, and worked well. You have changed your website so much, it's all about shoving "new" services down peoples' throats, not managing their account(s). The website is SLOW and chunky. Give me an F'en break. Fire the dumbasses that created this, gave themselves a big bonus, and are so pleased with themselves. And you have made it difficult to talk to anyone because you're so technologically advanced? LMFAO. All you want to do is send people to a crappy website that is all about what can I sell you, not how can I take care of you as a customer. YOU SUCK. I will be moving every one of my properties to Google Fiber and Star Link. After all your years of having such a poor reputation, you screw up your top-end website. IDIOTS.

I don't usually go out of my way to write reviews for companies, but for this I will. Their billing department is a joke. After my service has ended, they told me that I will only be charged a partial bill for the week of use. I was charged the full monthly amount. Ok sure. I reached out regarding this and they said they'll refund back the difference within a week. I waited two weeks until I filed a dispute with my credit card company. A couple weeks after they finally refunded the difference to the card.

After a couple months, I got a call from a collections agency apparently for two months worth of bill, 1 month for the credit card chargeback and another month for a penalty fee for opening up a credit card chargeback. I've never dealt with a more dishonest, unhelpful, and straight up scummy company that's so widely used.

I will be opening up a case with the FTC for their business practices. Classic case of retaliation. I hope they get a huge fine, have PR rip them apart and the entire senior management resigns. What a clownfest of a company.

La atencion al cliente es horrible es como si evitaran que los usuarios hablen con los representantes te imponen el sisitema que es pesado y poco profecional una lastima pues no tengo quejas de comcast como tal pero necesito a la persona no la maquina le doy cero por esa mala opcion

If I could give them 0 stars I would. Their billing system is horrible and you can't get a real person to talk to. If you owe a large amount and want to make payments. You are informed that you can't talk to an agent until the full amount is paid. If you go to the store, you are told they can't discuss billing and you have to call Comcast.I truly despise this company.

My friend and I recently terminated our services with Xfinity, a decision we probably should have made much sooner. We found their business practices to be incredibly frustrating. Unless you continuously reach out to them and inquire about better deals, they will consistently overcharge you. It's astounding how someone with the same services could end up paying over $100.00 more per month simply because they don't constantly negotiate for a cheaper plan. This is one of the reasons why I believe platforms like YouTube TV will eventually outperform Xfinity. With YouTube TV, it's a straightforward $72.99 for everyone, without any hidden fees or preferential treatment.

When we contacted their customer service, we received no assistance and were told there was nothing they could do. They didn't seem to care if we decided to leave. Xfinity's arrogance as a company is evident in their indifference to why loyal customers are departing.

Getting in touch with a representative is an ordeal that often takes over 30 minutes, and even when you do reach someone, communication can be challenging due to language barriers. In most cases, it's difficult to understand them because many of the representatives have limited proficiency in English.

Lastly, I subscribed to the 1000mbps plan for my home, but despite having technicians visit my place on four different occasions, my download speed never exceeded 330mbps. They were unable to resolve the issue. While I understand that wireless speeds can't match the full 1000mbps, a drop of 750mbps was unreasonable. Their explanations for this issue were laughable, especially as a programmer who knew they were providing inadequate responses.

I've been with them for a while because I'm a business owner. I own a restaurant and most of our orders are over the phone. They randomly cut off all of my phone lines 3 weeks ago and when I call them they want to charge me double and say that those lines never existed! For my business sake I gave in and I'm paying 180$ and it's been 3 weeks and no phone line. I want to end the membership but they won't let me and are still charging me because of a 'contact'. Horrible customer service and find someone else!

My mother is 86 and doesn't text. When trying to contact Xfinity for help they want to send you a link to text. This is so ridiculous. I have to go to her apartment and do it for he. It's time you make your call center more user friendly!

Stay clear of this company. They are the absolute worst. Not only does their service lack, they treat employees with zero respect or dignity. I had service with them for 3 months which was 3 months too long and I know several people that worked there that were stomped and spit on by this awful unethical company! Run as fast as you can from these scum!

I've called and messaged Comcast 8 times about an issue I was having with billing. The agents can not help me and give me genaric excuses so I need to speak to a supervisor about the problem and get it resolved, they have hung up on me, sent me to a numbers that rang 45 minutes before I ended call and they have left me on hold for over 2 hours. I messaged thinking that could help and the end my messaging. This is unexceptionable. They are from India and they have no consequences to there actions

Really? Its the year 2023. Just terrible for what we pay. Stay away if you can but we are all trapped.

Get rid of her please.
Not all calls require a link. Not all calls she's able to handle.
If someone ask for agent she needs to put the calls through. Xxxxxxxxxxxxx