Comcast

I called to update my address due to my recent move and I went through the entire process of changing my address with multiple people involved and asking me the same thing over and over, and in the end, after hours of calling, they still sent my final bill to my old address. Like how do you manage to do that? I also witnessed a brutal conversation between two employees who handed me over and seems to be on different pages about the situation, it was extremely unprofessional. One of them stated I had no Xfinity mobile line open even though I was calling from the phone number connected to Xfinity mobile. It was a complete disaster. They just keep handing you off from one person to another and take forever to fix any issues. Horrible

Comcast is truly the worst corporation I have ever dealt with in my entire 38 years of life. They have a cost advantage monopoly, and leverage it to intentionally bleed customers out and make it as difficult as possible to resolve issues with them. I have never once in my 17 years as a customer had one single positive experience and I hate - literally hate - having to do business with this absolutely gross culture of a company. Stay as far away as you possibly can from these evil corporate white collared cowards.

Comcast has the worst service that I've ever experienced. I was driving today and almost had an accident because the automated system kept asking for me to press prompts instead of directly allowing me to press a button to request a live agent-or use speech to request a live agent. I called back 4 times and ended up in the wrong place each time. I also spoke with 2 agents today that were both incompetent and clueless about where I needed to be transferred through to address a billing concern.

Internet and TV have been out for 2 weeks now with no signs of being restored. I have already called twice only to get a computer that says there is a performance issue in the area and they will contact me when they are done. I get a text like 5 minutes later saying that service is restored and is your equipment working? No nothing is working. Then I finally get a call from a person who doesn't know wtf is going on because they are outsourced and are given a script. Extremely upset and agitated right now that there is no transparency and that I have to jump through hoops trying to get internet. Do Not Recommend Comcast. If you can go anywhere else do it.

My desk started at $39.99 and in just 4 months I'm paying more than double that… you may say umm it's okay the service is getting better but no the service gets worse every single day this is a whole lot of crap customer service is even worse I'm amazed this company still is allowed to scam and take people's money. Bs.

Signed up a 2 year WiFi contract with Comcast. Exactly after 1 year, Comcast increased the price by 50%. Tried multiple time to talk to customer service but they diverted the service to some other countries and representatives don't even speak proper English. So they either don't understand you or you don't understand them. I have to say Good Job Comcast for playing your customers. This is a bad business model but Comcast seems not care at all.

The only reason this company continues to exist is because of the regional monopolies it holds. The service is expensive and unreliable, the customer service is horrible and they will cheat you out of extra money at every opportunity. Right now they are still charging me for an account that I closed and returned the equipment for after I moved. I have already been on the phone with them for over three hours last month trying to fix what should have been simple account changes. Their incompetence is staggering.

No live agent to speak to. You get the constant automated runaround. Worst customer service ever. I don't recommend this company to anyone. If I could rate them in the negative it would be a negative 10.

I'm not a BOT and I don't want to "interact" with them. What happened to "customer service"? I'm Senior and disabled. Xfinity is lame and when I moved to a new Apartment, they screwed up my service transfer. After 10 phone calls and not fixing the problem, they then took disputed funds from my bank account. Strong arm tactics, rather than fix their service transfer mistakes. HOW LAME! Now I will $#*! on them at every opportunity!

A very bad experience with agents at xfinity. They messed up everything on my accounts, i had to pay late fees and reconnection due to an error they didn't fixed before. They are not prepared with the necessary skill to resolve problems. I'm not blame them but the company who don't know how to train them properly.

This is no good at all, don't get roped into them at all like i did, you sure will regret it, trust me i'm so pissed off at them. At one point in time i was paying for cable and internet at about 156.00 or so now i got a home phone and paying 178.00 i wanted to cancel the phone and they said my payment would now be 176 how is that so, im reducing my service. If my bill was 20.00 less before why is it now only 2.00 not mention i got roped i a two year contract when i asked how much to cancel everything they said 200.00 + the cable bill this is total bull crap they are just a bunch of scam artist i hope they go out of business fast PS to comcast jesus loves you, everyone else hates you and your crooked ways// from a pissed off customer

You don't need to read a review to know what a total piece of garbage this company is, everybody in America already knows it.

Do not do business with this company unless you I have no other service providers in your area.

If you have any doubt, go ahead, you'll definitely remember reading this review this the first time you have to call Comcast for anything. You will be trying to call the phone company that refuses to answer its own phone.

Please ignore the single star rating, this site does not accept zeros.

If you want to speak with a human, FORGET IT! They don't exist. Do you think it's fair to pay for services you don't receive? Well, surprise! Comcast has a "process" of charging for services even if you don't receive them! And this "process" is their standard billing procedure! I have never been so dissatisfied, disappointed or downright unhappy with any company ever in my 64 years on this earth. My prayer is for another legitimate company to replace Comcast and eliminate them forever and I pray for this everyday, all day! PS they don't deserve even one star!

Comcast has become terrible. I have been with them for years, came in today for the. To tell me they could only offer me a discount on internet. Believe me we all know things are going up, it shows that Comcast has stopped appreciating their customers. After many years and never paying my bill late. I still had to cancel and they only offered me a $10 discount. Really sad!