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Comstrom has a rating of 2.8 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Comstrom ranks 64th among Furniture sites.
Finally i received my night stand. Quality and finish is good as mentioned on their website. Hope this will last longer. Customer service was also good there is a sales representative Samuel he gave me $30 discount. Everything was good except delivery time of 3 weeks.
Ordered bed set 9/28/20 and received shipment 11/24/20, two months! When received bed, it was damaged and dresser was wrong item. Still in process of trying to get items returned and money back. Called everyday and talked to same rep and he says I will get an email in 24-48 hours, still no email starting return. This company will take your money right away but ask you to be patient when you want it back. Total frauds as far as I'm concerned. Trying to get my money back and will purchase same set on wayfair for a little more money. At least I know they are not a bunch of crooks.
The website said the item was in stock, so I placed my order. Comstrom emailed me a few days later informing me the item was back-ordered and it would be a month wait time. I decided to wait. 2 days before they were supposedly going to ship it, they emailed to say it was out of stock and canceled my order
Finally i received my night stand. Quality and finish is good as mentioned on their website. Hope this will last longer. Customer service was also good there is a sales representative Samuel he gave me $30 discount. Everything was good except delivery time of 3 weeks.
I was receive amazing customer service. The price was same across many retailers but the agent helped me make a purchase. He also helped me find matching items and followed even after the purchase. I generally don't leave review but i had to do this one for so much work by the guy...
Disclosure: I'm reviewing my purchase as the agent that sold me furniture was very helpful. He gave me good discount and I promised to leave a review.
I received my furniture, customer service was good. Price was good. The communication could have been a little better. I understand that they are into wholesale business and sell to some retail customers too but they want to grow on the retail side, they need more communicative platform. All in all, I'm happy with my purchase.
I placed an order for the recliner 6 days ago and today I received it. Delivery on time as mentioned. Quality of product is very good. Their customer service is awesome. Highly recommended for home decor products.
Ordered an upholstered bench from this website. Not only they had the best price when compared across websites, they were also able to get the item delivered ahead of the timeline. Will highly recommend this site- they have a great range of options across all the categories and you will also end up saving money :)
Good prices but unreliable shipping. I ordered in late April, and immediately received an email saying it wouldn't be shipped until mid-May because of covid delays. Okay, reasonable. But then May came and past. Contacted them and they said they were out of inventory until early June -- early June came and past. Eventually I sent an email to cancel my order, and (coincidentally?) they shipped my order the next day instead of cancelling, and I did eventually receive the package late June. I'm understanding about covid delays and inventory shortages, but there's no reason for them to be so incredibly opaque. Most other companies also don't charge your credit card if they're out until they ship.
Dear Customer,
We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply-side.
Thank you for your business.
The agent took my order. The guys were prompt enough to tell me the right bounce house for my kid and the blower that went with it. Took the order. The order was shipped the next day. My kid got his bounce house in 4 days. Much before his birthday. He has started playing on it. Thanks.
I placed my order 5 days ago. The order is still processing. Hopefully in a day or two, I should get the product. I received the tracking number today with a link for review. Looks good so far. Will update the review once I get the product.
This dresser is such a beauty. The gray coloring is gorgeous and I love the roll out drawers. Every piece of this dresser has to be put together. I saved some time and aggravation by hiring someone to put it together, based on the advice of the previous reviewer. It took about 3 hours and was well worth the extra money.
I was very pleased with my experience and would have loved to have found this company months before. I was very satisfied with the pricing, the timely arrival and overall service I received from Comstrom.
I ordered dumbbells from Comstrom, as their price was unbeatable by a long shot! The products function perfectly, just as expected. There are two reasons I gave a 3-star review though. First, the products arrived pretty dirty. Like there was literally dirt on the weighted plates and the bags inside the box. Not sure why. There were also scratches on the plastic caps that contain whatever fills the weighted plates. It made me think they were used. But who knows? Second, shipping took 10 weeks. I ordered the product in late April and was told it would take approximately 3 weeks to arrive because of delays caused by COVID-19, which is more than understandable. However, they didn't arrive until June. I just would have appreciated some updates along the way. I wasn't told about the shipping delay until I emailed them to ask.
Dear Mike, Thank you for your business. Appreciate it. We apologize for the delay because of COVID.
Purchased a weight bar they had as in stock early April. Received notification that it was backordered until mid may. Then 2 days ago I inquired just to make sure and was told it was on backorder until aug. 30th. I asked for an explanation and then they said it would ship at end of may. Then this morning was told they cancelled my order! This was the biggest waste of time. Complete joke. I will never order again
Ordered freezer and paid A LOT extra for expedited delivery. Never shipped "due to COVID". Asked for a refund. Said OK. Never refunded. Contacted again after 30 days. Asked for a refund again. They said OK again, Never refunded.
**Update** After posting here I did finally get a response and my refund. Unfortunate it took a negative public post to get attention.
Dear PG, As per your request, your order # 40003899 has already been refunded back to your credit card. Please check with your bank and confirm.
Nice little table. I was looking for a shorter table to fit in an ackward spot between two chairs. I wanted the table top to be lower than the arms of the chair. This works great for me. Love the dimpled metal affect and the more mottled coloring. The dimpling on the surface is shallow enough to ensure cups sit evenly. So this works very well for my needs.
I ordered an item back in March. Every time I checked, they said it would be sent the next month and the next. I asked for a refund and they said they were sending it in a few days. A few days after the day they said they would send it, it still hadn't been sent. I contacted them again and they said they would process my refund. Two weeks later and two unanswered email later, no refund and no reply. Do not order from them unless you want to pay for something you will never get. I wish I could give less than one star.
We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply side. Your order was canceled and refunded as per your request.
I made several inquiries about the status of my purchase and delivery and was told one thing after the other. After almost 2 months I was told that it was on backorder. I cancelled the order and requested a refund.
We apologize for the delay during COVID times, We were working at half the capacity and there was disruption on the Supply-side. Your order was canceled and refunded as per your request.
I purchased an "In Stock" item back in December. Was told it would be shipping in two weeks. After two weeks and no delivering. I inquired about the item. Was told that it was back order until Jan 30th. Second week of February, no delivery. Emailed again, was told it was back ordered until April 30th. Emailed the May 1st to check status and was told it was back ordered until June 30th. Ironically, the item online states it is "In Stock".
We ordered a hot tub that was listed IN STOCK but they did not have the item and wanted more money for a replacement. Their website clearly states they won't take your money unless the item ships which is false and the rep who clearly worked from home could care less about doing the right thing. HORRIBLE experience, they are clearly cheats
All the hot tubs got sold out very fast during COVID times. There were few left which had quality defect due to which we could not ship your item. We offered a replacement hot tub at a discount too. As per your request over the email, we canceled your order and refunded the money back to your credit card.
We apologize for the delay and inconvenience.
My item I have ordered was Arthur Court salt and pepper shakers. They have been on back order 6 months and they keep putting me off when they are supposed to ship. I went to their site and they are advertising them for sale even the ones I said I would take in replace of them last month and they said they sold out of those. I took a picture of both and asked- why are you advertising that you have the one's I ordered for sale and the ones I said I would take in their place while I still do not have MY order SIX months later?! I get an email- they have handed over to their IT department?
I have NEVER had this kind of experience in my life!
I ordered a Christmas Tree from this company January of 2022. They indicated it was out of stock until June. I emailed in July when I saw my item was available on their website and they still told me that id wouldn't be available until September. I called and spoke to someone overseas and asked if they were a scam company. The guy barely understood english. DUMP COMSTROM, THEY SUCK!
Tip for consumers:
dont buy from them
Products used:
none, never got them
Very happy with my order. I was impatient with the extended delay in shipping the product. I am sure the Supply Chain of the vendor was disrupted by COVID-19, seeing that the weight set came from China.
Dear Chuck,
Thank you for your business. Appreciate it.
Amazing Customer service by Sam. Highly Recommended. He was very kind to get my product shipped within 24 hours and I got my son's birthday gift in time. Thanks a lot.
Thanks. We appreciate your business.
They do not keep their website updated with accurate available merchandise. Charged me for an item that they no longer had then had to go through the process of getting a refund. Total waste of time
You placed the order on Feb 3 and requested the refund on Feb 6. Refund was processed the same day. Our typical processing time for the order is 3-5 days.
I'm not the type of person to ever write reviews but I am for Comstrom cause they annoyed me that much. Placed an order in June, received confirmation but no tracking. Contacted them in August asking the status, was told it would arrive in September. That date rolled around and I emailed them again, was told it would arrive in October. When responding to the email I received the same automated response back. I then called "Comstrom" for the phone to pick up saying "National Furniture Company." This person was very hard to hear and was not professional at all. They completely ignored the fact that I told them I was just getting automated responses that meant nothing. Now November and my order has still never arrived and suddenly my confirmation/tracking cannot be accessed. I called them again to definitely talk with the same person, but with a different name, and cancelled my order. The one star they are receiving is for the fact that I actually got my money back. Their pathetic 5% "we're sorry you didn't get your order" certainly doesn't do any justice to them never fulfilling orders. I fully regret rushing to buy something cheap from this website. Don't be as innocent as I was thinking this was an awesome deal. Worst site I have ever ordered from! They are a complete scam!
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Thanks. We appreciate your business.