Constant Contact

I talked to a salesperson and expressly mentioned being a developer that needed something that handles more than one site. I was told yes, we can do that. And they can, kinda. But if you want more than one pop-up (which is the main email grab on sites) they can only do one, on one site. When I wrote back after getting bullied into agreeing to a purchase so I could talk to the 'teams that handle developers' and then found out they only do one site, I canceled the next day. Their service doesn't work, and he knew it. So I wrote for a refund... been weeks, and no one will answer. They lie. Period. If you want to try them, good luck.

As a big user of the Constant Contact program, I have to highly recommend it to all business people, groups and organizations.

The programs are simple and easy to use and navigate. They provide you with a large selection of newsletter templates. You can upload images, manage multiple email lists, the works!

They also offer a survey feature which I find very useful in my business, as well as a NEW Event program so that you can announce events and help the folks register to attend them. Overall a fantastic value (you can start for as little as $20 per month and believe me it's worth it). I have thousands of members on my consumer website and this service has been just terrific for my monthly newsletters, surveys and event announcements. I believe it to be the best around. You can even sign up for a trial (and they won't bug you for your credit card... I hate those deals). So try it free of obligation, I give it my personal endorsement.

We've been with CC for over a decade and found them excellent for many years. Recently, there was a bug in one of their plug ins and we lost almost 3000 subscribers overnight. CC has told us they are working on it but they have no timeline to fix the issue and suggested we manually add the 3000 subscribers one by one in the meantime. This has been going on for 30 days and all they can say is 'we apologize for any inconvenience'. I feel with tens of thousands of customers they are now too big to be able to provide adequate customer service.

Sold me on a sixty day free trial, then charged my card immediately, got me for two months before I noticed they charged me. This is fraud, I would never use them or reccomend them to anyone. They refuse to give refund., and ins claim I haven't cancelled my account yet so they are charging me for another month. I have a cancellation confirmation, they will not respond. Rude, arrogant thieves.

Having to phone them to cancel is bad enough but making you wait for over 30 minutes (and counting) is insane!
I now use Hubspot as my CRM, it was nothing personal but just what I needed. I shouldn't have to be jerked around on hold to cancel my cc account and be grilled as to why. What a joke!

Constant Contact has the option to create an eCommerce Store. Sounds good; however, they have issues getting the store to integrate with eComdash (their own system). I've been using eComdash for several years so thought creating eCommerce using Contact Contact would be great. NOT. I've had a trouble ticket in for two weeks now and have not received answers to correct the issue. I do not recommend using Constant Contact for eCommerce store if you hope to integrate it with eComdash.

Charged me during a "FREE" trial period and proceeded to send me through a phone gauntlet for the refund -- even though I canceled the subscription an entire month before the "FREE" trial ended.

I eventually gave up on recovering my money. They are untrustworthy. Do not hand over any credit card or other personal information to them.

The worst experience in my carrer. They suspended my account, removed the ability to send email, remove the ability to delete contacts... I switch to a different mail delivery platform. They charged me for a period of 13 month over 5000$ even though my account had 0 activity. Best of all you have to call them to cancel the account. Stay away from constant contact. Doesn't get any worse than this. Stay away!

I give constant contact one star because they treat their customers like criminals, puting them through questioning about where all of the emails come from and shutting down their customers accounts. I am sorry I signed up with them. It was a waste of my time. I have a small business and emails get the word out about what we have to offer. I have a different account with another company and they treat me better. I have plans to add a second account with a new company that has multiple servers which prevents account from being shut down.

We received a few voicemails from Mike, who says he works for Constant Contact and is selecting businesses to put their menus up on TripAdvisor, but he needs to conduct interviews. This immediately set off alarm bells - then a quick online search (including on this site) shows horrible sales manipulation tactics. I thought both TripAdvisor and Constant Contact were legitimate companies! So I asked Constant Contact, and it turns out it is their family company, Single Platform. Obviously any company that resorts to secretive and weird telemarketing is not the kind to do business with. I am so glad we use MailChimp for our email marketing! By the way, Mike's phone number is *******445.

Very inflexible and not reasonable when it comes to canceling the account. They charged us for months after we no longer were using their service and told us none of it was refundable. Not good for small businesses, and would not recommend! They also repeatedly paused our account for contact reviews which cost us time and money, even though all of our contacts were verified multiple times.

Do not use this company. To cancel your account you have to call in and I've been on the phone over an hour and no one picks up. I'm on the chat and they can't cancel they keep saying you have to call in. What a joke... This is a scam of a company that holds you hostage to be able to cancel ONLY by phone call. Save yourself the headache!

This product could NOT be any worse. It is completely counter-intuitive when it comes to designing emails. Have talked to them a few times about the problems in creating a new email, but got absolutely nowhere. Basically, their position is 'it is what is is, deal with it or leave.' Well, I'm leaving.

I just started using this website at work today and it was so easy to use. Very easy to upload lists of email contacts from excel documents. Best part was the templates that are fairly customizable. Made a very professional newsletter in about 3 hours time.

If you open a new account and upload emails you are going to have spam reports for the first few emails. Anyone who does marketing will tell you this, there are just people who don't remember signing up. You get TWO chances then they will lock your account and make you unsubscribe any emails older than 18 months. It doesn't matter that a pandemic happened in the middle and many businesses came to a standstill at that point and weren't collecting emails. Save your time and money, use a company like SendGrid that has reasonable rules. I just lost 3 hours of time, which is $$, building my campaigns, uploading lists, and dealing with their idiotic support team.

Be careful with this prank company. I started my free trial planning to test the platform and quit if I don't like it. But they charged me for monthly subscription 5 days before my trial expired. Because, how they explained, "it says like that in T&Cs" which are hidden somewhere on the site. I sent them email asking for the refund straight away but they never replied because (again their explanation) "they don't have the team who handle that kind of queries". But why the heck you have contact form on the website? I expected at least a reply. Today I finally called them because I couldn't find the option to cancel the contract (which really doesn't exist on the wrbsite so only way is to call them) and successfully managed to leave this so-called company. I am sure their main income is coming from the cheated customers because their customer support is horrible. Stay away from them and keep using the reliable email marketers. Who knows what kind of "hidden T&Cs" you haven't read

I have been with Constant Contact for years using their email marketing software. I recently noticed they do text marketing too. I signed up for a trial just to check it out. I changed my mind and went with Square instead. I never used it. I then get a charge on my credit card for $149.00. I asked for a refund since I didn't use it as I was just checking out the program. They refused to give me my money back so I cancelled my whole subscription with them. I will never be back.

I WAS CONTACTED BY A CONSTANT REP, HE TOLDME TO TRY IT FOR A MONTH PROMISED ME THAT IF I DONT LIKE IT I WAS GOING TO GET MY MONEY BACK ASAP, I TRIED TO USE IT, I DID NOT LIKE IT AND REPLIED BACK TO THE EMAIL SENT BY THEM AND NO ANSWER, THEN I CALLED THEM AND THEY WANT PROOF THAT I WANTED TO CANCEL! FINALLY ONE LADY AGREE TO REFUND ME BACK AND TOLD ME THAT IT WILL TAKE ABOUT 2 WEEKS TO GET MY MONEY, NOW I RECEIVE AN EMAIL STATING THAT I WONT GET MY MONEY BECAUSE I DID NOT CANCELED PROPERLY! WHAT A SHAME! THEY SET MY CARD TO AUTOMATICALY CHARGE EVERYBODY WITHOUT TELLING US! THEY EXPECT US TO READ ALL THE 20K LEGAL PAGES, BUT THEY DONT SUMMARIZE THEM OR ASK US IF THAT IS WHAT WE WANT! THAT IS NOT RIGHT!

I used Constant Contact for 2 years. Then one of my X-employees logged into the account and changed the ownership to their name. Constant Contact refused to turn it back over even though I had the account for 2 years and was paying for it. They stole my whole contact list and gave it to a competitor. I called the legal department and they refused to even look into it. CAUTION you could loose your entire business and still pay them $60 a month to do it.

The recent move by ConstantContact to a new email editor has been a disaster. The new editor is far inferior to the previous one and customers have no choice. Read what users are saying on the CC community -- customers are leaving in droves.

Been a customer for years. Great for my monthly email program. My two biggest complaints are how they have changed the platform to limit not only the number of available layouts, but I can no longer edit the content through html. It looks like someone (a techy person) wanted to make it easier, but instead they made it more limited.
The second biggest complaint is how it doesn't automatically resize for mobile.
Fortunately, I use the same layout I have used for years, so I just keep copying it and then changing the content, so I still have the full html editing use and can change the stylescript as well.
For someone who has never used a program like this, the current layout and newsletter choices appear to be extra simple.

Is used by phishers to send fake "your account is being shut down" emails, using screenshots of actual emails with attached links, Constant Contact doesn't seem to have done much to curb this or acknowledged it at all, on account of blacklisting of them being as early as 2009.
I've also seen many examples of them having a misleading trial policy.
P.S. Said phishers use multiple emails so the included unsubscribe button on all Constant Contact emails doesn't actually do anything.

Customer service is a nightmare, I waited a month to hear back from billing, they charged me again in that time. After advising you must email to cancel they replied after a month and advised I must call to cancel. I'm very frustrated.