Constant Contact

I signed up for constant contact, I was not able to use it. I tried to cancel the month to month. Every time I tried to cancel. There is nothing you can do to select cancel. The platform is designed to call someone out in the universe to beg for mercy to cancel. I finally got the number from my credit card company, called, bypassed the robot, and set myself free.

My email (& an associate) were placed into their system by an unknown vendor. When i removed myself from one email chain a second from another advertiser popped up.

Not wanting to chase this down forever i called company directly to remove my email from theri system completely, along with any other email addresses for my staff. They said they could not do this, that i would have to provide them with contact information for each staff member to remove their emails individually. And when asked who put our names into the system so i could phone them directly to stop it, they told me they would not tell me who is addind my staff emails to the spam lists... so you wont tell me who from here you've added, wont tell us who is adding us, wont take us all out without a ton of work.

Some ethics.
Avoid unless you want to piss all your clients off.

Run. This company is all about the volume of customers and not their individual customer. If you value any part of your business, do NOT put your trust in Constant Contact. Find someone else, anyone else. If you are with them for years, they still treat you like a stranger. DO NOT TRUST THEM.

I wanted to test the free product. Set up an account. Within an hour I received a call from a high pressure salesperson. I explained I was doing a test mailing on 50 emails to evaluate deliverability with Constantcontact. He said, "Our Free program won't give you deliverability at all". I said - OK then I am done. Good luck. Since then I have been barraged - literally harrassed by telemarketers for this company. They also use spoof phone numbers and outside sales so it has been very aggressive and unwanted marketing. Steer clear.

Will never use again and when I receive an email, will immediately unsubscribe.

In the beginning, you are old you have a "early success team." This is code for, "Tell them whatever you need to in order to stop them from canceling the subscription."

After 14 days have passed, and you're waiting for follow up to those sweet answers, you start receiving emails that what you were told is impossible.

Stay far away. They lie, they're aggressive, and they're compiling data on EVERYONE on YOUR list for THEIR use.

Constant contact started off ok, then out of no where they won't let me back in due to security issues. They never really explained the situation and was very vague. I signed uo through Ipage so I couldn't change my user name and password as they wanted me to. Ipage and Constant Contact teemed up, but when a problem came up, they blamed each other and neither one of them wanted to take responsibility for the situation. Ipage tried to help, Constant contact gave me the impression they didn't want to give me the time of day, very disappointed in technical support and customer service. Constant contact continued to take my money while keeping me out and of course no one wants to reimburse me...

Constant contact is deceptive. You cannot cancel online, must call, and when I did, they had no record of it. Which resulted in them charging me for a yearly "subcription" without any services rendered. I called to cancel in June 2021, they said it was, so I trusted them. Subsequently billed for a total of $486! AND THEY WON'T ISSUE A REFUND! Even though I disputed the charge with their billing department. Horrible customer service, he gave me his name, "Jason", then I got a follow up email to take a survey for "Ivan's" customer service experience! I asked for a manager, he couldn't connect me, didn't know the manager's contact info, nor was it an option? I highly recommend to never use this company!

Sam Lenz deliberately chose to ignore repeated requests to deactivate my account and to not call me. Had to call and tell him to deactivate and he had the gall to say all I had to do was ask.

Beyond unprofessional.

Not sure how this organization Constant Contact received my email address, but I've been receiving emails from a ton of different companies and even though I have been unsubscribing from those companies there is not way to stop Constant Contact from giving my email to more companies. This has to be illegal.

I would not recommend this business and suggest Mail Chimp or another competitor. You can only cancel by phone and it is impossible to get anyone to answer.

The contract never said the price would go up $20 after 1 month. The initial call was unclear and incomplete.
I spoke to Kathy in billing she hung up on me 2 times while I explained the situation.

I signed up fot Constant Contact for 17 diffrent email campaigns all with diffrent email lists, for a total of 100,000 email addresses. I previusly had sent out these lists with Clickback, every 2 weeks for the past 3 years, I was promised by the Constant Contact salesman these lists could be sent. After spending nearly a week converting previous emails and reformatting existing lists, I tried to send them and Constant Contact refused to send them. They wanted written pernission from the "owners" on every one of the 100,000 names! This is impossible, nobody in this business requires this, I immediately cancelled them. Do not do business with this company, they make promises they do not intend on keeping and are living in the dark ages of internet marketing.No other email marketing company requires this.

OMG... didn't spend anytime reading about reviews... got charge the second i signed up for a free account. Been on the phone for over an hour still no one picked up... what a scam!

Worst Services Ever, They Just Bluff us. We Paid for account, They charge us $60 and in just 3 days they HOLD our account, we are not able to sent any more mail now. We call on Support morethen 30 Times and each time we wait 20 to 30 minute to talk with the Support team but they automatically disconnect our call.

We are going to process the Dispute against this Website from our Creditcard Support team. I suggest you all please never use them. I have copy of all mail which i sent to support but never go any reply.

Xhtmljunkies Team

Stay away from these scamsters. Not only will they freeze your account after taking your money for a "review" period of indeterminate amount of time, they won't even tell you why!

The WYSISYG method of creating email newsletters is simple enough for anyone to use and it also supports HTML if you know how to code. I have used this as a newsletter service for my business and can say it is very easy to use.

Started using this site a couple weeks ago and found it easy to use and got some serious business from it using my email list for my customers. Cheap too.

They are okay. I think that there is a meticulous team of reviewers and another team of support crew that can help you incase you get stuck. Good overall

WOW what a Load of Crap. Our Company Tried Constant Contact... 100% FAIL and WASTE of Valuable Company Time.
Be careful of the staff that will call you and try to get into your wallet as they attempt to navigate customer's thru the initial setup. (Nightmare)!@#$%^
Constant Contact is Nothing but a Shady Mail Peddler Spamming Service
* WATCHOUT *

It's kinda expensive if to be honest. As far as I have not very big business, I have to send much money for this service, which is not always perfect actually.

Service is horrible. The Premium Plan comes with X2 "Onboarding Calls". Not sure where they get these REMOTE people that come up on the schedule but they are rarely present for the GOOGLE MEET meeting they set you up with and they claim to call you but don't. The sales people run you down to sale you then dissappear after you signup. They don't return calls! I believer the product is good but the service is HORRIBLE. I will be looking at other companies that do the same thing even if it's at a highrer price. I run a Financial Planning Practice and can't afford to kee wasting time with such poor and inept service and customer support

I, like many other users, signed up for a free trial with CC. Thinking I would have a week or 2 to figure out if the system was going to work for our company. I created our account and profile and within minutes of signing up I recieved a call from Andy and he wanted to chat about how I was going to use CC and how he could help. It turns out he couldn't help, until I signed up for a paid subscription. I do a lot of the social media and communications for our company, but I can not authorize purchases, so trying to sell me on anything was a waste of time. I would be more likely to sign up if the calls were about enhancing my user experience, or actually working with me to set up email campaigns. However, every morning Andy calls me to talk about the types of accounts I can purchase. It's a little more than frustrating. Other than that, the program itself is pretty self explanatory. The interface is good and pretty intuitive. Although I've yet to have an experience with customer service that doesn't revolve around selling a subscription, so I can't speak to how helpful technical support is because I'm always rerouted to sales (unless there is only one type of customer service that exists- sales).

I signed up for the free trial and never found the services useful for my business. I tried to cancel it but have found it so difficult. You HAVE to call and if you try they seem to be closed. I live in Australia and despite having an Australian contact number they operate on USA time which is fine but leaves me a very very small window to call them in. I got through once only to find out that the person I was speaking to couldn't cancel my account. They said they'd set it up as a ticket it for me and it would get cancelled. I didn't get any communication from them for about a year and I never checked (personal life was very stressful, covid aside) but received an email from them today and realised they had been charging me FOR A YEAR. I had even sent an email when I couldn't call them formally stating that I wanted to cancel but was told that I HAD to ring them. SO ANGRY! STILL TRYING TO $#*!ING CACNEL IT! My advice? NEVER USE THEM.