Constant Contact

I subscribed to a plan that would cost over $100 per month under false pretence promising me the help I was looking for. A few hours later I realized this service was in no way the help I was looking for. I called them right away to get my money back and they told me it would take up to 2 weeks. I called back after 2 weeks and they told me they are backlogged and that's why it's taking so long (not a good sign). It's been over 3 weeks and they keep telling me I will get my refund as soon as possible. DO NOT GIVE THEM YOUR MONEY!

They like to take money without providing services and won't refund your money- very expensive and not worth it. Smug rude customer service attendant. Also sends you emails you cannot reply to when you try to cancel

I noticed my bills were over $80 per month because they bill you to store contacts (ridiculous in today's day and age of low cost storage). After years with them, I called to cancel during work hours and have been on hold for exactly 1 hour and 10 minutes (see image below for proof as it's so unbelievable). The only way to cancel is to call them and they don't answer the phone. As a business owner, I don't have time for this nonsense...will never go back to them.

They lie, cheat and do not honor anything they say. If you have any billing questions, you cannot chat or email with them. You MUST call them...there's never a paper trail (by design). So you are forced to call them with any billing issue. Whatever you agree on on these phone calls is ignored. Your bill remains the same, like no conversation ever took place.

Don't even get me started on their multi-factor login that works sometimes! Not to mention the barrage of spam phone calls I started getting right after surrendering my phone # to their multi-factor login.

They only got one star from me because that's the lowest but they're honestly a negative rating.

STAY FAR AWAY from this company.

Paid my 90 something dollars and started on my ad. Difficult to understand but that is but a tiny part of this nightmare. Finished the ad and got ready to send my list. The site says it can not be reached. I text the support team, and that took 45 minutes. No help and they say I do not even exist as a client. Call and wait on hold for 3 hours and 17 minutes (I have a photo of my ohone time). GOD AWEFUL MUSIC plays as you wait. I finally talk to someone and they finally confirm it is me and then say they have to now connect me to the refund part. I am back in piano music hell, and will probably be another 2 hours. Just for a refund. Folks, RUN. This is a chicken S*** operastion with not many more than a single tech or office operator in customer service. Easily the worst company ever and god forbid if you need a refund or to talk to someone. You would be better off tryong to breach fort knox. So in closing, I am up to 6 hours to hopefully get a refund. I am on hold still. RUN.

We're ok in the beginning, but charged me without using the service. Spoke with and they don't care about doing the right thing. Calling to cancel while on hold 20 minutes. They call this customer service. CEO is a mental midget, you think?

I am a financial professional who tried CC for the purpose of connecting with investors. I work with ethical, professional people and was shocked by how CC operates, more like a back alley boiler room operation. Not only are their published charges expensive but there a host of restrictions and charges that they do not advertise, with a view toward squeezing every penny they can from users and being entirely inflexible in their practices. I would strongly encourage users to seek alternatives absolutely not consider unless you are doing mailings of 5,000+/month.

Our high volume SMTP hosting service lets you send from your own application server, email client or a combination of different sources. For distributions of several thousand to greater than 1,000,000 messages per month, our high volume services are highly
Scalable and competitively priced.

Where to begin: Live chat function disabled for tech support. Long hold times. Ridiculous robot asking the same question repeatedly. We paid our bills on time for over 8 years. $600 annual fee. Switched billing credit card and they froze our account. Terrible service. Run, don't walk!

Please think carefully before giving your bank details to this 'company'! After a FREE TRIAL they still withdrew money from our business account, we complained, and eventually our money was refunded. Only for them to start taking money from us again months later. Trying to cancel with them is nigh on impossible as they direct you to a paid helpline number. Such a shame because they've come up with a great idea but their ethics need working on.

I don't know if this is a scam, but in the 2021 this is the only internet service that you cannot unsubscribe in the customer area, neither via web chat or email... You need to phone and I spent 20 euros. Now I hope the cancelled my account and not see other money left from my credit card.
A tips, use Paypal and not your credit card.

I have had numerous conversations with constant contact. The bottom line is we all want to have our phone ring with new inquires about our services. Navigating the various business solutions is challenging. If anyone has experience with any other companies other than Angie's list and Yelp let me know. We get business from yelp without even paying for the high listing cost. We are a local service company looking for new business within a few blocks of each other.

When I called them, I was told I would be a full refund. Then they keep charging me $7.35 which was half the regular monthly charge. I called again, they said agreed to it. I told them I didn't. They said it was on tape. I asked to hear it. Since i know i didn't arrange with the charge. They said no. Hung up.

If you are thinking about email marketing, avoid this company. They sell email address lists to anyone willing to pay the price regardless of intent. Their privacy policy states that no email messages will be sent unless a recipient first agrees to receive them however, this is not the case.

In addition, 'unsubscribe' links at that bottom of unsolicited messages, regardless of who they originate from, are the link associated with ConstantContact.com and go unanswered. It does not matter how many times you click 'unsubscribe'.

If you unsubscribe from getting messages from one of their clients, they simply sell your address to a new client. The messages may be from reputable suppliers who have no knowledge that you have repeatedly asked to be removed from their list.

If you are a corporation considering email marketing, steer clear of ConstantContact.com as they can get you into legal battles. Their privacy policy does not extend outside the policy message itself.

Constant contact is an email service I use regularly to send out YES! To Life Prosperity Newsletter and Yes! Thoughts for a Busy Day. It makes keeping track of your contacts fun and easy. And their support department is excellent.

I dont know if Constant Contact is calling me or someone impersonating Constant Contact is calling but this is the second time in a month where I have reserved time to go over the supposed inconsistencies with my online content. I was asked to use the Join.Me program and after a few seconds of joining the meeting the individual would hang up with no attempt to call me back. I tried calling the number he called me on but it constantly states that all personnel are busy and to please leave a message.

I have no idea what this scam is trying to achieve but I'm done with it

I've used them for several years. Their recent (9/13) changes to their contact management system have made it impossible to use. Somebody REALLY messed up here. I don't expect them to be around much longer.

I run a small business and would warn to stay away from Constant Contact. Just got billed for a renewal of services. When I went to tell them I wanted to cancel, they won't refund any of what was billed. Apparently they will not refund any monies that are auto billed as part of an auto renew. Very bad business practice. You should always be able to recoup any unused services.

I'm like the other people here - signed up for free and immediately got a call and they then put me paying $30 month when I didn't want it. The without my knowledge it went up to $65. They don't have a cancel option online (super scammy) and that took more than an hour to cancel with someone who was horribly condescending and insulting. Then I actually was stupid enough to give them another try because they offered 6 months free. So I did it sending one email. They cancelled my account after one email sent to my subscribers. Ugh stay away from this horrible company.

Overall, I would have to say we have had a pleasure using their service, but have had a number of issues that required us to get support, and support was one of the most tedious parts of the service. Our email list is only around 15,000 so I know we're not one of the major players on their radar, but while they make it easy to send out emails, they don't do a great job of communicating changes or issues with their services. Since we do a lot of timely communications on new deals and what-not, having an email take six hours to go out can be the difference between success and failure for a campaign. In many cases, people end up opting out because they are tired of getting emails after a deal is already over. We would probably move away from them if we weren't too much tied to their system. Considering hiring someone part-time to help us move to another platform and to re-design our emails.

Unstable and unpredictable. Do all your editing and try to save and it refreshes and blows your hours of editing way! I am looking for another service because this one is the worst! Tried to save in small increments (like every few minutes just in case) but it still refreshed on me and I lost all of it. I'm done, they suck...

I have been with CC for over 10 years now. They have grown/changed a bunch in the past few years, but their service and what they do has been pretty good the whole time. The pricing can be on the expensive side when you are sending a bunch of E-Mails (20,000+), but I have been satisfied with the results.

Wow! That is great, work is very good. This is GREAT rol, would recommend it to every business. My business has seen quite a larger access to new prospects.