ConsumerAffairs

Reviews are most often not published, As their censorship departments is always on alert

Better if you don't waste your time so much, by writing on this non sensical platform

This used to be a very reputable site. Just bought over by new owners and you can se the difference. I still turn to it for advice on online companies. Still recommended but be mindful of their model.

We have been in business for over 20 years and enjoy the highest rating with objective companies such as the Better Business Bureau. For over 5 years we have requested Consumer affairs either update or remove a misleading negative review posted on their site by an entity with no verifiable existence. They consistently refuse with no justification. I then posted a fair review of their own performance and received a predictable response that my review did not meet their self imposed criteria. The consumer affairs website is self serving, misleading and perpetuates false information in a forum which is controlled entirely by them. Useless

Consumeraffairs.com is a farce, they print or maybe even write very negative reviews, many times from "people" who even state they do not currently nor have ever owned the products they are slamming! These guys are scum...

After multiple conversations with Zac Carman of Consumer Affairs I have collected the following. They are artists of lies and deception, if you look at the companies that pay for premium services through them, they all have great scores, but look at the companies that are not paying them, the "spam" all positive reviews and post negative, and then ask for thousands of dollars to respond to these people. They should be put out of business, because the last thing they care about is the consumer.

Wonderful company. They hide all positive reviews in a "Filtered" section so they dont affect the 100% 1-star rating. Unless, of course, the company pays the outrageous fee. Oh, but you can ever review Comsumeraffairs.com on Consumeraffairs.com, funny how thats the ONLY company that isn't full of "con artists and crooks" according to them. This website is a joke.

I suspected they were spamming a few companies I have had good experience with, so I posted some positive feedback for each one. I was told my reviews did not meet their standards, I specifically followed their guidelines though! After looking into Consumer Affairs more closely, I now suspect they are allowing companies to be slammed with negative reviews from competitors so these companies fork out their outrageous fees. There is no way to test for objectivity with this outfit.

Recently Consumeraffairs.com was sold to new owners, Zac Carman, CEO. They now charge companies $299 a month to join their reputation management package, plus a $500 set up fee. This allows owners to respond to consumer complaints. Many people argue that this is coercion. Consumer Affairs uses their aged domain and well optimized pages to rank for the names of many companies and products, often ranking on the first page of search results for these terms. Since Consumer Affairs does not monitor reviews, their pages have become a perfect target for angry consumers and sly competitors to post fake reviews defaming businesses. Helpless businesses are then forced to pay consumeraffairs.com over $3500 a year just for the ability to respond to these reviews.

This website wants to charge a business $30,000 per month in order to be able to respond to complaints online, some of which are not legit. They don't post the positive reviews and hold a business hostage for huge sums of money just to be able to fairly respond to negative reviews. This company and this business model is a scam and helps nobody but them.

I did try to post on a couple of companies, had an account with them. Yes the companies had negative feedback, wanted to help others out of the experiences I went through to avoid. The company itself put a hold on the reviews I posted. I waited and watched to see if it would post, what happened next, it didn't meet their guidelines. Why? I had written on other sites same review of those companies no problems. No vulgar, threatening of those sorts, just the truth.

I asked them to delete my account and information. They did, I told them they was biased company, they didn't say anything. It seems they get paid off companies if they want your review on there or not. I should have check on here Sitejabber first about them. I should have did screen shots of it also. Everyone on here explained it well by them in reviews and pictures. I don't trust them if you can't leave a honest review of good or bad experience, I had same reviews on BBB, Trustpilot no problems. They are fishy I say.

Consumer Affairs had approximately 175 negative reviews about the home builder KB Home. Most of the reviews were atrocious for a period of ten tears. Then all of a sudden - new, five star reviews started to appear in 2015 - which seemed strange since there are still problems with houses I know of. I noticed recently that KB Home had become a paying member of Consumer Affairs - had not noticed that before - so if this has anything to do with the reviews suddenly turning positive - I don't know.

See my comment to Ron K.
Are you promoting ConsumerAffairs.com or are you working for them?
My advise is read the comment from raven g. About ConsumerAffairs.com his story is the right one. They are charging money to companies and they are living from fake reviews. If your really are interested in consumer affairs you let companies respond throughout there webcare teams on your own website FOR FREE. But ConsumerAffairs.com is not like that.
Most review website like Consumeraffairs are showing a lot of negative issues just to put pressure on companies to pay them money for a better ranking.
Don't use them, just listen to family and friends to make a decision about a website you want to use or You were using.
Next to that always check payment policies, and check if not a fake company by checking if they are connected with banks or something like that.

This website is an absolute scam. The have search engine optimized their site to rank well for brand related searches. Their whole focus is to drive negative reviews and then have the reviewed company pay them an astronomical monthly fee just to be able to reply publicly to the reviews.

I've looked up several companies from Nike, Adobe, Apple, U-haul, LifeLock and about 10 others, all have less than a 2 star review. Why, because they don't buy their useless overpriced packages.

However, if you look up companies that have been sucked into their wormhole of overpriced packages (Dividend Solar, LifeShield, InventHelp) they have great reviews and a great overall rating.

If you go to this site you will notice that the complaints about a specific business are endorsed by the competitors. Therefore, you're not going to get any good ratings on the business you are looking for. This site should be shut down for hurting businesses.

I logged on to Consumer Affairs website to post a review for a dating site. I had a very bad experience and wanted to warn others to stay away. It took them several weeks to review it. I noticed it still hasn't been post so I logged into my account to check the status. Supposedly it "didn't meet their guidelines" for posting a review. They never let me know of the status and the site didn't say why they wouldn't post it. Seems like Consumer Affairs are siding with all the atrocious companies and don't really care about the consumer at all. What a joke.

This is an absolute scumbag company! As stated by other reviewers a business is prohibited from posting a reply to a review unless they allow consumeraffairs.com to extort money from the business. Clearly this is an unethical outfit operating on the edge of being illegal.

Try to get them on the phone! No one will ever answer it goes right to voicemail. Leave a message, NO ONE WILL EVER CALL YOU BACK! consumeraffairs.com is like the mafia extorting money from companies. The problem is, what if you are an employee of a company? I am in sales and to have a customer cancel because of this website hurts my income! My company has a great reputation with Angies list and A+ rating with the BBB. Seems the only people that have a problem with us is consumeraffairs.com. I read the reviews and you can tell just by the review itself that some are fake and made up, because they do not really know our product!

Its obvious when they say a product or size that does not exist. Someone needs to put this company in check!

In August of 2020 I attempted to post a review of the deceptive practices of Spectrum mobile and a sales person who lied to me. This is the review that was not published: Had their internet service only for just over two years. The internet was slow and the price were constantly climbing. After a while, went two new companies wired my area and I went to them.

Just be for canceling one of their employees at the Temple, Texas tried to convince me to sign up with Spectrum Mobile and bring the new phones we have. He told me they would work no problem. What I knew, and have had confirmed is since Spectrum Mobile is on Verizon, a CDMA network, our T-Mobile phones, GSM would not work. He would happily sold two new phones for a nice commission.

This is a statement of fact.

Contact the Attorney General about this company. We need to put a stop on this scam. They are doing consumers no justice. Pay us and you can have good reviews otherwise we will use our nationwide dominance in Google to destroy your reputation. That does not seem like an honest mans business model if you ask me. Anybody that does the research can see paid companies have 4-5 stars and anybody that does not pay has 1 - 2 stars. Consumeraffairs.com is out to make money they have no desire to help people which is really taking advantage of the American public! I attached part of an email they send you to show you how once you pay them you get 4.5 stars. How is that being an honest review site? Somebody in the state of Nevada please investigate this company!

On the bottom of the website... The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

Not to mention if they change ownership. I have read happens quite often. The privacy policy states...

If we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your information may be sold or transferred as part of that transaction. In that case, the terms of this privacy policy may no longer apply.

Consumeraffairs.com write very negative reviews, many times from "people" who even state they do not currently nor have ever owned the products they are slamming! These guys are scum...

Cleverly picked a name that tricks people into thinking its more than just a review site. Do not waste your time and please don't give them your information!

I would NOT recommend posting your consumer reviews and critiques on consumeraffairs.com. ALL of my posts that I submitted since 2018 regarding major businesses such as the US postal "service" and WellsFargo bank and hospitals in DC are STILL 'ON HOLD". They obviously DON'T want to publish the TRUTH!

I guess I'll throw my hat into the ring as well. THE most ridiculously ludicrous review site on the internet. Really should be taken down. Useless, fraudulent, & libelous, otherwise a wonderful site.

I see i am not the only one that has a problem with this place, i have a review about my business that is also totally erroneous and slanderous and i called to threaten legal action so they had an attorney contact me and said not to talk to them anymore that all my correspondence would have to go to him, then i subsequently had 10 or so customers post a good review and they get the message that "your review does not meet our standards" Yea thats because its not a bad review! Join this site HAHAHAH HILERIOUS i think we all need to band together and shut this site down, it seems they always pop up first too right under my company name! Its totally absurd and i have had several cancellations because of this bogus site!