• ConsumerAffairs

ConsumerAffairs

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Overview

ConsumerAffairs has a rating of 1.4 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. ConsumerAffairs ranks 1005th among Marketing sites.

  • Service
    2
  • Value
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
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Neutral
0
Negative
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How would you rate ConsumerAffairs?
Top Positive Review

“The people complaining are the businesses who receive bad reviews”

Delene M.
4/10/15

I had a wonderful experience with ConsumerAffairs. I posted my complaint and got a really quick response from the company I was complaining about. I had called them a number of times and had been told that nothing could be done, but once I posted on ConsumerAffairs they made a plan.

Top Critical Review

“We have been in business for over 20 years and enjoy...”

Ryan C.
6/20/14

We have been in business for over 20 years and enjoy the highest rating with objective companies such as the Better Business Bureau. For over 5 years we have requested Consumer affairs either update or remove a misleading negative review posted on their site by an entity with no verifiable existence. They consistently refuse with no justification. I then posted a fair review of their own performance and received a predictable response that my review did not meet their self imposed criteria. The consumer affairs website is self serving, misleading and perpetuates false information in a forum which is controlled entirely by them. Useless

Reviews (38)

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reviews (18) business model (3) review site (3) company (17) companies (15)
Thumbnail of user davej17
1 review
10 helpful votes
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August 14th, 2012

This is coercion! They will take customer complaints and also competitor complaints all day long but you may not remove the ones that are not true or complain unless you pay them alot of money! The user bashing any company does not even need to be a customer to ruin the reputation of a company. DO NOT TAKE THIS WEBSITE SERIOUSLY! They will let anybody say anything they want and you wont know if it is real or true unless that company pays to tell their side of the story! These companies just bully people into paying them for something that may not have even come from a customer of theirs. Furthermore, now there are multiple sites out there that try to make you pay for this same thing. So if you really want to keep up your reputation you could end up paying thousands a month just to reply to people that like to complain! Anybody that has run or worked at a business knows that you cannot keep everybody happy and the more customers you get the worse off you are with these sites! You could give some customers your house and they will just complain that you didn't clean it before you gave it to them. There are just those people out there and the more we get spoiled the more of them we will see! We need to stop these bullies before this gets out of hand!

Thumbnail of user kend291
2 reviews
45 helpful votes
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April 26th, 2014

I am the owner of a small roofing business. It was brought to my attention that a bad review about my company was posted online under the ConsumerAffairs website.
After reading the review I realized that it was posted by a past employee that was fired and was posting as a legit customer.
I contact ConsumerAffairs about the post and their reply was that I should consider paying to join their business to maybe make things better.
I balked at this idea and encouraged some of my happy customer's to post a positive review. They were all contacted back that "They didn't make the cut"
At about this time a high pressure salesman by the name of Jon form ConsumerAffairs started contacting me about a "Premium Package" I could pay into

Cost $5000 with no guarantees of success in oppressing this fraud

Just got a contact from a new high pressure saleswoman by the name of Paige whom also wanted to sell me a " Premium Package" and also side stepped the fake post.

Bottom line is ConsumerAffairs has caused me a great deal of grief and will continue to encourage negative reviews, as to feed their site.

Thumbnail of user yelenag
7 reviews
23 helpful votes
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September 3rd, 2013

Recently I was reading reviews of my student loan provider, AES, on cosumeraffairs.com, and noticed that most of the reviews were extremely negative, with many reviewers sharing bad experiences I myself never had. So I wrote a positive review of AES, sharing my experience with the company in detail and providing specific examples of positive experiences I had with AES. (For example: their customer service department always addresses my inquiries in a helpful manner, and I never had a problem with their online payment system).

I submitted the review to consumeraffairs.com, and a day later got an email response from them saying they would not publish my review because it didn't meet their guidelines. I read their guidelines, and my review, in my opinion, does meet them - my review is objective, and contains specific examples of why I am happy with AES. I am not sure why consumeraffairs.com decided my review didn't meet their guidelines, since many of the reviews they do publish look like hysterical and one-sided reviews from irate customers - definitely a lot less objective than mine, in my opinion.

I thought about writing their corporate headquarters, then decided it wasn't worth the time.

Thumbnail of user bernies16
1 review
24 helpful votes
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May 27th, 2014

My clients have been using the internet to investagate my company. We pride ourselves on honesty and integrity

The true base for investigating a company is the Better Business Bureau, we have an A+ rating with no compaints. The private FOR PROFIT company who calls themselves Consumers Affairs is nothing but an EXTORTION company. After each fake complaint there is an advertizement from one of our competetors. When I called the owner he told me to pay him $5,000 and he would take care of my problems. I should have recorded the conversation and gave it to the Attorney General.

I will persue this.

Thumbnail of user azadk1
1 review
13 helpful votes
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July 14th, 2015

Companies who pay them money get good reviews. They remove all the bad reviews if company is there member.

Thumbnail of user dm163
3 reviews
9 helpful votes
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July 3rd, 2015

Go to this link for ConsumerAffairs.com. This tells you everything.

http://www.consumeraffairs.com/about/faq/#what-is-consumeraffairs-for-brands

Thumbnail of user artr12
10 reviews
25 helpful votes
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February 21st, 2016

I stumbled upon 'consumer affairs', a very clever name, during a search for reviews of Bosch appliances. I was captivated by the slick interface and their 'irreverent and seemingly no-nonsense' attitude. I followed many of their links, faqs, and then explored their help wanted ads, thinking I might be able to work for a savvy outfit like this as a content guy.

After a brief duckduckgo search, I found a link to
http://truthaboutpetfood.com/consumer-affairs-threats-of-lawyers-to-truthaboutpetfood-com/
A tale about correspondence sent to the editor of truthaboutpetfood from 'consumer affairs' trying to bully them,.
After reading many of the comments by the pet lovers and supporters of truthaboutpetfood, (who are only interested in getting decent food for their pets) and following a link provided there by one commenter to Sitejabber, a more complete picture emerged.
I almost fell for this company's line of patter, but thanks to all the reviews on both Sitejabber and truthaboutpetfood, I realized what a subtle scam they are running.
I think they represent the worst propensity of the computer age; selling snake oil in the guise of helping people, but really doing just the opposite. Also, their whole business model reminds me of a mafia shakedown racket, as noted by one previous reviewer.

Thank God for the good sense and critical faculties of many good people who have taken the time and effort to express their experiences and their take on 'consumer affairs'. Isn't it ironic that this website cloaks itself with the mantle of an often used title of government agencies, promises aid to consumers, but sells (extorts) 'reputation control' to other companies? Trusting people are reminded to be diligent and look beyond glib promises and slick facades. I almost applied for a job with them!

Tip for consumers:
Don't be deceived by this site. They subvert your intention to report a real issue and only are there to get blood money from companies to suppress real freedom of information-very anti-democratic and contrary to the real spirit of America.

Thumbnail of user stacym51
2 reviews
11 helpful votes
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August 14th, 2015

When you go to post a review, it asks you for ALL your info... address, everything! Wow, um, no.

Thumbnail of user felipeo4
1 review
3 helpful votes
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June 10th, 2015

I am looking for Review for your website it all just neg stuff. Is that sound about right?

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Danica J.

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