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Consumer Cellular has a rating of 1.2 stars from 237 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Consumer Cellular most frequently mention customer service, sim card, and new phone problems. Consumer Cellular ranks 45th among Phone Card sites.
Someone told me about Consumer Cellular about 2 years ago. I was so tired of spending the ridiculous amount of money on my other service. So I tried Consumer Cellular. I'll never go back to anything else. I've nothing bad to say about this company. I have the exact same coverage as my other company gave me but for SO MUCH less. I'm saving over $100/mo without any interruptions. No dropped calls, Nothing. Highly recommend CC to anyone. Great for business too. I am a realtor so important to have a phone that always working. Mary H
They failed to fix my phone within the estimated time, taking 3x times longer than expected. Only after I decided to cancel my service and transfer my phone, were they able to fix my phone in order to transfer it. Twice I had to tell them that I already have sent the proper paperwork to transfer the account to my name after my wife's passing. They overcharge and withdraw money from my account after account closing and refuse to provide the proper refund to make things right. I would not recommend this company to anyone and would leave zero stars if possible.
If Consumer Cellular would spend half of their advertising budget on Customer Service I'd be happy..
Tip for consumers:
Know how to figure it out yourself, they hire unknown techs from unknown sources. Sad to say,
Products used:
I've used Consumer Cell for nearly 15 years. Now, however, they offer Zero Customer Service, it might be time for me to move on,
Date of experience: March 2, 2022
Consumer Cellular provides unbeatable value on high-quality, no contract smartphones and cellular devices. In addition to flexible monthly plans, we proudly offer AARP members special benefits and monthly discounts. Sign up today and try us for 30 days...
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