Consumer Cellular

It took quite a while and many phone calls to finally get my issue solved. To be able to get to someone who could actually handle the problem was very challenging. If you exchange a phone make sure you have documentation and photos in case someone drops the ball along the way.

Their latest commercial starts off with a man walking in the door and asks if you are smart enough to use their service. Then tells you that you are not smart enough and will need time to become smart. Then he talks down to a customer service representative. Makes me never want to ever lower myself to save money.

My cell phone had terrible reception. After years of playing my bill on time, I finally decided to switch carriers. I contacted consumer cellular and then the night mare happened. After numerous calls hours and hours weeks and weeks. I was only able to get one phone to work. As of today my wives and sons phone don't work. And they keep billing me for my account that I'm trying to cancel. The new phone carrier said it's taken 3 months to fix accounts. THIS IS OUTRAGEOUS.

Since carrier's have gone to 5G consumer Cellular has fallen behind. My phone calls go through but when the person on the other line starts talking it's garbled.

I've called and complained about this and tech support sucks. I'm not the only person in the area where I live having the same issue.

So I have to switch my calling to Internet WI FI calling, and that's BS.

Sorry, but after four years it's time to go. No more garbled talking and having to use WI FI to get through to someone.

While trying to switch service from Verizon to CC, reps were unable to do so leaving our phones locked for 14 days. They simply blamed it in Verizon calling them bad names. While one rep was apologetic and tried, the other ways dismissive, cavalier, and insulting. Absolutely the worst 3 hours of my life. Left the store without phone service and bitter. CC may have good rates, but they have no brick and mortar presence and sales force with little ability or concern for their customers.

Never Never Never Buy consumer cellular. They are good until you need a phone. They sent my mom a damaged phone and now won't return it. Cost her $495 dollars. She is out the money because you can't even resell these phones. Cost her more than she has saved for lower service cost. Their packaging is poor and they don't take responsibility for damage they caused.

This company, Consumer Cellular has been the worst I have ever experienced, from charging extra monies for fake internet usage to shutting off my phone for a
Two hundred dollar debt incurred by another individual with a similar name. This company should be shut down, they are big crooks preying on the elderly.

I've been a user and believer in CC for many years. That has changed recently with their new SIM card. It saw my reception and bars halved. Frequent calls to Customer Service resulted in some attempted fixes and other surly, unpleasant agents. I think I'll try TMobile. I checked Verizon and their prices are ridiculous.

I've been with this company for many years I kept hoping they'd go back to the old method where you could count on everything that did not happen they are one of the worst companies consumer sellers people suck so bad it's unbelievable they will tell you anything just to get you the hell off the line I am trying desperately to find a new carrier

I tried to return a brand new iPhone 11 I only handled phone for 3 days. They declined return and dropped insurance in one fell swoop. Said there was damage-microscopic chip in center of screen. It took me awhile to find it, but I know I didn't cause it. Was probably there when I got it. They say I'm responsible for damage to phone while in transit. Mgmt flatly refused to help. They are underhanded, and unconcerned with Cust satisfaction. This is the worst customer svc I ever got in my life! I'm half convinced they are running a scam on cell phone purchases, too many other people with the same scenario. Please look into this

If your phone doesn't work, for whatever reason, you CANNOT contact Consumer Cellular any other way than by phone. So, you have to find someone else to dial into the "service" for you, get put on hold for over an hour, and still get no resolution. Their service center email address is unavailable 90% of the time, closed on weekends, and if you are in the central time zone, you can only call after 12 noon M-F. If you need help before then, you are out of luck. Their service people only argue with you and treat you like dirt. My service was "off network" for days and they did nothing. Switch over to another carrier now!

Someone told me about Consumer Cellular about 2 years ago. I was so tired of spending the ridiculous amount of money on my other service. So I tried Consumer Cellular. I'll never go back to anything else. I've nothing bad to say about this company. I have the exact same coverage as my other company gave me but for SO MUCH less. I'm saving over $100/mo without any interruptions. No dropped calls, Nothing. Highly recommend CC to anyone. Great for business too. I am a realtor so important to have a phone that always working.

Mary H

I haven't been with Consumer Cellular's but one month and they've already hit me for a $500 bill a phone didn't work in the 15 day grace. I sent back and they wouldn't except it so now I've got a $500 useless phone. Stay away from these folks don't use Consumer Cellular go with anybody besides them thank you you've been warned.

I have paid for an unlimited cellular data plan from consumer cellular for years, just so if the regular cable internet was down, using less than half a gig a month.
A storm came through last Sunday and all the power poles came down. Internet out, no est date of restore.
And consumer Cell cut my internet off cold at 2200 Friday for Excess Usage, and sent a text for a number that won't be answered by a human for twelve hours.
They lie.

It's really hit-or-miss with their representatives, as if they have no (or very poor) QA/QC on who they hire to help customers. I recently updated the SIM card on my cell phone and discovered that I could no longer call Canada. So I had to call their reps three times to finally get the issue fixed. The first one gave me bad advice that didn't work (She told me to dial 011 first even though I told her that before updating the SIM card I never needed to do that and was able to call Canada. But she insisted that was the solution.) Then I called again and the second representative hung up on me in the middle of the call and didn't bother calling me back (It should be easy enough since she had my name and number.) Finally after wasting so much time the third rep was able to help me and fixed the issue. Unfortunately this was not a one-off incident with them, as similar issues have occurred in the past. I will be switching to another phone company

The worst company to get service--if you can even call it that!
Customer Service is a joke. And when I called to cancel the rep was very RUDE.
Internet connection always going down the Rabbit Hole where Little Alice went.
And even after you cancel, they try to milk you for one last caboodle (mine was $71.25 a month after I cancelled).
Trust me, folks. Do not use this service. Save yourself the headache--and the CON!

Really dissatisfied, I left Metro because they overcharge you on phones and no rewards at all after 3 years. Consumer cellular was great getting the phone and price but really disappointed in their service, it seems to loose service every time I need it the most

After cancelling service in feb, 2023, imagine my surprise i was still being charged from auto pay,,,the supervisor said i still will be charged for another month after finally a cancel today. I had change banks and cards so they will not take from me again...said i was allocated the service even after telling him the phone quit working or charging in feb. And i owe them for services allocated...what a way to treat a 70 year old burn survivor..

First sent me a broken cracked lens secondly,the previous owner of the number was a deadbeat.i got a hundred collection agency calls a day.I don't recommend this company at all!

When you use up your "unlimited data" it throttles down so much that it stops working. So I paid for a month of service that only worked for two weeks. After two years of putting up with it, one month the speed was never turned back on and I told them I was not paying for service I did not get. While talking to there billing department about it, the person made a snide remark and hung up on me. Three days later, my phone was shut off. With health issues, I went right out and signed up with another carrier. They billed me for two months after the phone was shut off. This is out and out fraud. I'm still working on my refund and their accountability for the problems they have caused. Reading other reviews, this has happened to other people also.

Before signing up with CC and buying a phone from them I was assured by more than one of their customer service agents that I did not need wifi, that my new phone purchased from them could rely solely on cellular data. So not true. CC uses the Att and T mobile towers, but because preference is given by Att and T mobile to their actual customers, data is extremely slow for CC customers unless you have wifi to help. CC would never admit this, saying the problem must be with my house blocking the tower signal. There is nothing at all about my house that would block the signal, plus I was just few blocks away from the tower. It was a nightmare dealing with this company and they made No, no, effort to resolve the problem...or to be forthcoming about the slow to nonexistent data service.

I have been a customer of CC for about 25 years. During that time whenever a call to customer service was needed I was treated with courtesy and kindness. It's a treat to speak to a rep in this country as well. That is not intended as a racial put down but as the fact that at times
it is difficult to converse with others in a far off country. You can't go wrong by going with Consumer Cellular.

I purchased iPhone from you, since day one the Sound is lousy now calls in goes to answer without ringing. Spent morning speaking with four customer service reps to no avail Consumer Cellular Customer service is terrible Stay away