Consumer Cellular

I choose to leave this company due to budget concerns for a lower rate. The phone I completely paid for was lock and they would not unlock it so I can go with another company with a lower rate. The refused to do so claiming I owed a month worth of service even though it was pay as you go and was due to cancel in several days. I was completely paid up and now I have to but another phone which is an expense I had not budget. Company should not retaliate on customer when they choose to leave.

I always call CC before I go to Mexico and let them know. Two weeks before I went to Italy I did the same. This time the rep asked me "Do you want your data turned on?"
I've never been asked that before so I though that had to do with overseas (over the water) vs. just going across the border to Mexico. When I got back my bill was $409 Instead of the normal $25. Supervisors refused to work with me. I think they should have at least split it with me. I was never explained about roaming charges or keeping it in 'airplane mode'. This never happened to me in Mexico! So I still don't understand it. They refuse to work with me and explain it. They just keep saying "The charges are valid. The charges are valid." Grrrrrrr.

When you cancel your service with them due to going to a different more reliable service they take over 10 days to cancel so they can charge you more. They also claim that if you pay you our bill it's for the previous month so again they charge you. They claim to be unlimited talk and text but some how you can go over so they automatically change your plan again charging more money. When you call they basically tell you that you are a liar and will not fix the issues. Lastly they do auto pay if you cancel your plan without you giving them permission they claim first that if u don't use auto pay that your bill is $5 more each month which is funny because when you have paid previous months without auto pay there is no extra charge. I will be filling a complaint with the attorney general

I travel alot and lately in 2020 and 2021 I receive very poor coverage or none, prices are ok but ready to drop consumer cellular because of loose service. There customer service centers have become also poor and they must have the same book of excuses.

Why are they threatening collections on a no contract cell service when you decide to cancel the service because your elderly mother is in hospice care and she don't know what a cell phone is or planet she's on at this piont but they keep hounding and threatening they're un real what a joke this was a no contract service that we tried and when she got to the piont she's in we canceled her service and Consumer Cellar didn't like that so beware

I bought a Consumer Cellular ZTE Max 10 (phones have their name on them and not ZTE) and I have had nothing but trouble with this phone. Consumer Cellular does not stand by their product. After about 4 months of doing everything possible, I called them to see if I could get another phone as this one is no good. They told me all I could do was buy another phone. So basically they can sell you garbage and take your money with no recourse for you if you get a lemon.

I have an unlimited data plan with CC and I used my mobile hotspot a few times during the power outages we were experiencing. Now CC has turned off that feature on my account for no reason. For all the years we have been with them, and this what we get?
Hopefully we can move carriers soon.

Ted Danson i can't believe you put your name behind this company. They totally misrepresented them selves. They told me my phone was compatible with their service and I would have great phone service at my house. Both very untrue. No one could make a phone call to me and I couldn't make a phone call. In my business I rely on my phone heavily. They cost me a lot of money. Customer service was even horrible. Don't trust them. Going back to Verizon. Shame on you Ted.

This account was closed July 23 and I was told there would be no further charges by a male supervisor. They would zero out the last bill bc they researched it hadn't been used in 5 months by elderly with dementia. Then I saw July 25 another $21.75 was auto deducted off of my bank account when I was told that there would be no further charges on July 23. I asked for it to be reimbursed and was refused.

Do not listen what they say on TV. This company is bad. Period, I broke my phone. Since i did not have my apple id they could not help me. Even though i had insurance So i paid the $700 to rid myself of this foul company and went to a real one. Verizon said no problem. Well take care of the apple ID. It took Verizon seconds to transfer my data from the broke phone to the new one. Consumer cellular cannot do this because they have no stores or real people that work for them. THE PEOPLE AT TARGET HAVE NO CLUE. So if you want real service i suggest a real company. Cheap ain't better.!

Don't ever go with consumer cellular they make it impossible to take your phone if you buy an iPhone from them or if you want to port your number. I've been trying for 2 months in about a week.

Today I finally got my number transferred after visiting 5 stores between Target for CC, Apple Store, Xfinity store, making 15 calls to Consumer Cellular, 5 calls to Xfinity, 2 calls to apple. And being forced to pay an extra 2 months of service! They lied to me and strung me out for so long! But in the end, I won! Got to keep my phone and my number! Lost money and time tho. Do not do not do not go to Consumer Cellular!

When disconnecting service, was told I would only have one more charge. Two months later was charged again even after I was told only one more charge. Spoke to customer service and then transferred to supervisor. Was threatened to be sent to collections if they took the second charge off. Consumer cellular does false advertising, lies to the consumers and threatens to send consumers to collections. BBB and consumers needs to know how bad their business practices are!

I acquired a phone for my mother over a year ago who is 93 years old and come to find out she won't even use it because it was so full of trash ads and was receiving txt messages and calls from nigerian scammers that I wasted close to $400.00 for one year of service. Never again will I use this trash service

If I could rate them a zero star, I would! I called Consumer Cellular to cancel my Mother's cell phone service because she had passed away. The day I called & spoke with customer service, she did say she would cancel the service that day. The phone was disconnected that same day. Then I receive my mother's last credit card statement, & on the same day there was a charge for double her monthly charge. When I called to speak with them again & ask what was going on & why did they charge her card after the fact that it was cancelled, the man gave me a ridiculous & stupid explanation. Not sure if he was reading it or what. Trying to say it was for the month before and then pro-rated for the next month.
So in other words, let's help the seniors get an affordable cell services but we can stick it to the family after they are gone. So sneaky and so unfair.
I would NOT recommend Consumer Cellular at all! Not happy with them at all.
Beware of Consumer Cellular

I have been with Consumer Cellular about five years, now. I previously had Tracfone. My husband had Great Call. I like the Doro phone. Very simple, but loud enough and the emergency button is great! My hubby bumps his "5-Star" [Great Call] constantly! Mine [Consumer Cellular] must be pressed three times, making it far better, in my opinion. Their customer service is really great! It's one place that you are not charged for a SIM card. My bill is always under thirty dollars a month. I can't find anything better, and I have looked! Square Trade was worth it to me. I fouled up my phone and had to have a new, refurbished, one sent out. Definitely glad I pay for square Trade.
My husband just received his new phone and he is beyond thrilled! It has been easy for him to get used to, and he transferred his old Tracfone number. We highly recommend the Doro phone over the less expensive one. It is worh the extra $20.00.

They forgot to tell me that I can take my number with me but it won't be easy!
The first thing that the associate did today was to call me a liar! She asked for my passcode. Then, insisted that I don't have a passcode. I have been a customer or several years and I always used the same passcode. You will need a magnifying glass to read the numbers on the SIM card. Then you will be treated like crap if you can't see the numbers! The employee stated that plenty of other people have read the numbers...Spent 45 minutes on the phone for the third time trying to get activated. Another fail!

My spouse and I went to them from ATT. Thought we would save money. What happened was just the opposite. Sure talk and text are unlimited gut where they gouge you is data. Typical usage on our IPhones included looking up stuff on the web and taking photos which uses a LOT of data. This means some months our bill was 45–50 bucks a month EACH. Not includeing taxes and 'fees'. We had had it with this so left for another provider for 55 bucks a month unlimited everything including taxes and fees. We've never been happier. If you use mainly talk and text then it's great but do ANYTHING with data and be prepared for a bill that varies month to month.

They made me pay more then what they said I would have to when I got the service. I wasn't informed when things changed. The amount of money I had to make more was not worth it for the service I got. I would not recommend it unless your ok with paying more then you should. I am very glad that I have switched. Straight talk is better by a lot the plan says the same about of money and great service. That I would recommend.

Very unhappy with Consumer Cellular. I moved my service over in June and when I set it up I bought a new phone for me. I asked if it was unlocked and was told no but after 30 days of service I could have it unlocked. I was planning a trip in September so that was ok with me. I called today to get it unlocked and now am being told that I have to wait 6 months due to Apple rules. I called apple and they said they do not have a rule like that. It is up to the carrier on what they want. I would not recommend Consumer Cellular the customer support was very disappointing.

I called this company be I looked it up and it seemed like a honest company. When I called I spoke to a guy that actually purposely ripped me out of 10 dollars by simply getting my debit card number and not telling me of a fee. When I asked him why was he needing my card number he told me that it was to keep on file and that no charges would be made. After the deal was sealed I went into my banking app and seen that he told a lie. I called back to the company and complained only to speak to a lady which happened to be a supervisor that could care less. Do not get this company. They are a rip off and a scam and they do don't value a new customer. They can care less. I kept asking for a corporate office number to file my complaint but the supervisor would not give it to me

I was a customer for over two years. They kept charging me for data usage when I was at home on my Wi-Fi network. They kept bumping up my plan without my permission from my initial $15 to $40 per month. I finally had enough and cancelled the service. I was all paid up- or, so I thought. I cancelled on the 1st & they shut off my service immediately. A week later, they took another full payment from my bank account. And they still want another $20 to boot.what sheer huberis! And they are trying to say that the money they stole from me this month was for last months service. You can't go to McDonald's and get a big Mac today and pay for it tomorrow. That's just stupid! Please be aware that they are criminals and they will lie to you. Steer clear and tell everyone else to stay away from them. Shame on you consumer cellular and all your half witted customer service agents. I hope you are handed a class action lawsuit that puts you out of business!

They allowed my mother to use my home phone number as her new cell phone number without my authorization or knowledge! They did not even verify if the number was being used or if she was allowed to use it or was even authorized to cancel the service that was using the number. She is not! She could have given them anybody number! Now we have zero incoming service and she still has no cell service! How is this even legal? What if she gave them our neighbor's number or her doctor's office God forbid? This is not okay, at all!

Consumer Cellular abruptly shut down my elderly mother's phone service during A bad ice storm blocking her only means to contact someone as she has no land line and lives alone - for no reason at all. According to multiple managers we spoke to they had no answer as to why this was done and simply kept apologizing for it being a mistake. My mother lives in a small rural town and they stated she would need to connect to internet to upload the new e Sim which they sent but in her area there are no Starbucks are businesses with public wifi. My mom had to drive 30 miles to try and connect her phone so that it would work but since she has the new iPhone 15 pro max and it's notorious for not connecting this proved difficult. Here it is two days later and she still has no phone service. Also, they need to better train their agents. Their agent sent my mom a new iPhone because she did not transfer her contacts over and he said it was impossible to do after phone set up. Apple corrected this in a few minutes and had her contacts transferred to her phone but the new phone had already been shipped.