• Contact Lens King

Contact Lens King

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Trustpilot
4 / 5
ResellerRatings
4.1 / 5
Better Business Bureau
4.8 / 5
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Overview

Contact Lens King has a rating of 4.2 stars from 2,830 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery, and great prices. Contact Lens King ranks 5th among Contact Lenses sites.

  • Service
    421
  • Quality
    2789
Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0

Instant Feedback

23,008 reviews

4
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How would you rate Contact Lens King?
Top Positive Review

“Contact lens have been very helpful and giving me the...”

bea f.
6/12/24

Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge.

Top Critical Review

“Total SCAM: "Processing Fee" increased the price 90%!”

Steve m.
8/28/22

Contact Lens King is a classic "bait and switch." They advertise contact lenses for a heavily-discounted price -- then when you go through checkout, they add a "processing fee" that nearly doubles the price. My final price for 10 boxes of contacts started at $237 then jumped to $455. The website explains the processing fee with a long, convoluted explanation about trying to generate "increased traffic" to their website. This is pure scam.

Reviews (2,830)

Rating

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Reviews that mention popular keywords

contact lens (716) shopping experience (31) eye doctor (58) lens king (604) delivery time (20) processing fee (1249) customer service (707) contact lenses (249)
Thumbnail of user beaf16
New York
1 review
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge.

Reason I chose this business:

Because I have always used them for a couple of years and was very satisfied with their service.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user amanullhaaman97
Ohio
6 reviews
0 helpful votes
  • Send Message
March 23rd, 2024

I recently tried out these contact lenses for my eyes, and I'm extremely satisfied with the results! The comfort level is exceptional, I barely feel them in my eyes throughout the day. Not only do they correct my vision perfectly, but they also provide excellent clarity and sharpness. The ease of use and hassle-free maintenance make them ideal for my busy lifestyle. I've experienced no irritation or dryness, even after long hours of wear. Plus, the packaging is convenient and hygienic, ensuring each lens is fresh and ready to use. Overall, these contact lenses have exceeded my expectations, and I highly recommend them to anyone seeking reliable vision correction with maximum comfort.

Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Nikita! Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future!

Thumbnail of user sit5
Viet Nam
16 reviews
11 helpful votes
  • Send Message
March 25th, 2024

This website design is fantastic, it is so easy to navigate around, plus there's always a discount available whenever I place an order, so I really value the generosity of this store.
The delivery of my lenses was prompt and efficient. I placed an order for contacts on Friday and received them on Tuesday, which was impressive for standard shipping. Moreover, I have ordered three times so far and they delivered exactly what I had ordered without any issues or mashups.

Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Si. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user stevem2705
California
1 review
3 helpful votes
  • Send Message
August 28th, 2022

Contact Lens King is a classic "bait and switch." They advertise contact lenses for a heavily-discounted price -- then when you go through checkout, they add a "processing fee" that nearly doubles the price. My final price for 10 boxes of contacts started at $237 then jumped to $455. The website explains the processing fee with a long, convoluted explanation about trying to generate "increased traffic" to their website. This is pure scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosemarieorauntraew
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 13th, 2022
Verified purchase

Have to call because online will not let me order one lens only. They usually give me 10% discount. Am 94 today so even a 3 month supply is chancy. Always feel good when I call and the box arrives promptly

Reason I chose this business:

Introduced to it years ago by a niece. Cost 1/4 what my employer charged.

Quality
Thumbnail of user pamelac1389
Michigan
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

First time ordering off of Contact Lens King. Easy website to navigate, affordable prices with significant savings over purchasing from my eye doctor, fast shipping. Will definitely use again and recommend to others. Glad that I found this retailer!

Quality
Thumbnail of user karenb2835
Illinois
1 review
0 helpful votes
  • Send Message
September 17th, 2021
Verified purchase

Got my order. They kept me informed even through a slight delay out of their hands. Glad to know some companies still promote/provide good customer service! Have recommended them and will continue to do so.

Reason I chose this business:

Because of pricing and past experiences.

Quality
Thumbnail of user nikitam55
California
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified purchase

I've ordered from this website for 2 years now. I get a completely legitimate product, shipped quickly at good price. The invoices are clear and I have no problem submitting to my insurance and getting reimbursement.

Reason I chose this business:

Easy to understand policies and pricing, good communication and easy website.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Nikita. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user markb3567
Virginia
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase
• Updated review

Have been purchasing contacts from you all these years and while you do offer great pricing the processing fee is ridiculous. I did find them a little cheaper but that was due to a rebate being offered. I really like your customer service and hate rebates.

Reason I chose this business:

Been dealing with them for years and great customer service.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Mark. Thank you for ordering with Contact Lens King. I do apologize the processing fee is associated with the sales cost of the item and is a price per box. The rebates would be directly through the manufacturer if any are being offered. We appreciate your business and look forward to serving you in the future.

Processing fee is a little high
December 12th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Been dealing with for years

Thumbnail of user michaelab92
Washington
1 review
0 helpful votes
  • Send Message
June 26th, 2022
Verified purchase

Contact Lens King has served me well for several years now! Although prices from emails I receive are generally rather high, if I do a Google search for my contact brand, I can find lower prices through your same website that are overall quite reasonable. Shipping is always relatively fast, and without issues. Thank you!

Quality
Thumbnail of user maryker
Minnesota
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

This order was different from other times due to a glitch with the manufacturer. It took much longer than expected. But when I would call in to check on the status the customer service personnel were very helpful!

Always very pleasant and helpful

Reason I chose this business:

Previous good experience and good prices

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Maryke. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user martinb772
New York
1 review
0 helpful votes
  • Send Message
February 28th, 2022
Verified purchase
• Updated review

Totally hassle free. Ordered, asked a question, got a quick answer. Product arrived in a reasonable amount of time. Exact same package as I would get at the doctors office. Expiration date way off into the future.

I asked a question regarding the way the order was written up and I got a very quick satisfactory response.

Reason I chose this business:

PRICE. Found them on the internet, price for this lens was very good.

Service
Quality
I have a little concern
February 16th, 2022
Verified site experience
• Previous review

I have a little concern - the order shows this as Acuvue Oasys for AsTigmatism, however, the link I clicked on to order is for Acuvue Oasys For Astigmatism w/ Hydraclean Plus, and that is what I want - If that is not what you will ship, please cancel before processing.

Thumbnail of user danab676
Texas
1 review
0 helpful votes
  • Send Message
August 30th, 2022
Verified purchase

Adding to my review... customer service is on the ball! They were given false information from my Optometrist's office that my prescription was expired and contacted me immediately and we took care of it right then and my order was not delayed. And... they followed up with me to make sure I got my order and that everything was OK. Thank u Contact Lens King. Made my shopping experience and confidence in them. I feel like our relationship will be a long one.

Reason I chose this business:

See above and review... pretty self-explanatory

Quality
Thumbnail of user christyx5
Georgia
1 review
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase

Compared many companies before I ordered my contact lens. Price here is very reasonable even after adding the processing fees. They emailed me the shipping info the second day and I received my item within a week! Highly recommend!

Reason I chose this business:

Price and good review regarding customer service.

Quality
Thumbnail of user carynh21
Indiana
1 review
0 helpful votes
  • Send Message
September 26th, 2021
Verified purchase

I appreciate the prices & ease of using the website. However, despite a search for coupons, I did not see the 10% offer until right after I submit my order. It would be super helpful if you could apply that discount. Thank you.

Reason I chose this business:

Price point.

Quality
Thumbnail of user lynnj246
Florida
1 review
0 helpful votes
  • Send Message
June 28th, 2022
Verified purchase

Ordering was easy. Customer service was friendly and helpful. There was no hidden costs, and after a lot of searching, Contact Lens King had the best price. They had to check my script with the Dr., which takes time. Considering that, I still received my order sooner than I expected.

Reason I chose this business:

Contact Lens King had the best price for the Clariti 1 Day Multifocal Contacts that I wear. I did do a lot of searching, and they saved me the most money.

Quality
Thumbnail of user michaelw4444
Florida
1 review
0 helpful votes
  • Send Message
March 19th, 2022
Verified purchase

It was a little misleading the way you marketed the contacts. You had a sale price for the boxes, but then tacked on a processing fee that wiped away any savings. I would have been better off buying them from Lens.com or 1800 Contacts. I will not be using Lens King any more.

Reason I chose this business:

I thought I was going to receive a good price on the lens. It did not turn out that way.

Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI Michael. I do apologize. Recently, we’ve noticed that our competitors have introduced and implemented this tool, used as a means of allowing their upfront display prices on various online advertising channels to appear more competitive. As we know, when a company advertises at a lower price, there is increased traffic to their website. Upon the realization that this strategy was being used, we at Contact Lens King stood firmly against applying such a practice. However, in spite of the fact that we offer the lowest bottom line prices, we experienced a decrease in traffic and total orders. Through re-evaluation, and despite our discomfort, we have made the tough decision to adopt the practice as well. Contact Lens King is firmly committed to offering the lowest bottom line prices online, and we want our customers to rest assured that through us, you will always see significant savings in your pocketbook - even with the fee.
We totally understand that this additional fee can be frustrating, or even infuriating, but we invite you to compare our bottom line prices with our competitors. We promise we won’t disappoint you!

Thumbnail of user luciab98
California
1 review
0 helpful votes
  • Send Message
June 1st, 2023
Verified purchase

While the price is very cheap, I'm not sure if it's the actual contacts or what but they have been a bit dry/irritating to my eye and I've been wearing contacts for years so the only thing different these past few weeks are the contacts

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Lucia. Thank you for ordering with Contact Lens King. I apologize if you have been having issues with the contacts. We get all our products sealed directly from the manufacturer. Please reach out to us and we would be happy to find a solution that best works. We appreciate your business and look forward to serving you in the future.

Thumbnail of user justinf573
California
1 review
0 helpful votes
  • Send Message
April 26th, 2023
Verified purchase

Recommended site by a family member. They are my go to for contact orders nowadays. Although their shipping prices have gone up to almost $10 in a matter of less than a year, the efficiency is worth it in my opinion.

Reason I chose this business:

Simple process, no hassle.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Justin. Thank you ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user donalds1146
Oregon
0 reviews
0 helpful votes
  • Send Message
January 12th, 2022
Verified purchase

I would prefer to see one price that is inclusive of everything when I open up your advertisement on the Internet (so I can easily compare your price to other sellers), than see more additional expenses as I proceed through the purchase process (processing fees, shipping costs, etc.). Also, I received emails giving me an additional discount. I did not utilize any additional discount when I purchased contacts from Contact Lens King. If I am owed a discount that I did not receive, please refund to me the overpayment.

Reason I chose this business:

Price, inclusive of all expenses (processing fees, shipping costs), was the only consideration.

Service
Quality
Thumbnail of user louisc288
California
1 review
1 helpful vote
  • Send Message
September 26th, 2021
Verified purchase

I don't know how I never heard of this company before. The other guys out there are not bad, but their prices are not always competitive and their shipment and customer service is not good. Based on my previous experiences, Contact Lens King is a game changer: easy to order, lots of brands to choose from, unbeatable prices, lightning fast shipment and excellent customer service. I made a mistake placing my order and they contacted me right away and fixed it for me, they even contacted me to check if I had received my order. I'm impressed, thank you!

Excellent, Friendly and Fast!

Reason I chose this business:

The other guys are a bit too expensive and some won't give me the flexibility to order the quantities I want.

Service
Quality
Thumbnail of user ameliac122
Arizona
1 review
0 helpful votes
  • Send Message
November 11th, 2021
Verified purchase

I had a great experience with Contact Lens King! Their website is so easy to use and I received my contacts much quicker than I expected. They came in perfect condition. I had no issues and I'll be using them again in the future.

Reason I chose this business:

They had fair prices, their website was easy to use, and I saw they had good reviews. I also like that they don’t add on a processing fee.

Quality
Thumbnail of user lilyw124
Virginia
1 review
0 helpful votes
  • Send Message
March 30th, 2022

This has been the worst experience with customer service ever. I have had issues shipping my contacts twice now and Contact Lens King refuses to refund me for the package lost in the mail. They also are telling me they can not do business with me anymore and refuse to help the situation in any way possible. Even to let me purchase another box. I'm going to dispute the charges with my bank. Truly the poorest quality customer service I have ever had to deal with.

Tip for consumers:
Don’t use this website for ordering contacts. They will lose your order and not refund you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlost144
Ohio
2 reviews
4 helpful votes
  • Send Message
October 28th, 2021
Verified purchase

Ordered contacts in April. Paid. Then contact Lens king said there was a delay due to manufacturer. Then they said it was shipped on 08/10. It's now September. Called due to not receiving they said credit card did not go through and I have to place a new order. Nothing wrong with card and no emails to this effect. Not worth the hassle and lack of professionalism.

Tip for consumers:
Don’t use this site. That’s my tip.

Products used:
Ended up using none because they couldn’t get their act together or it would have been contact lenses.

Thumbnail of user blakeo25
California
1 review
0 helpful votes
  • Send Message
March 30th, 2022
Verified purchase

I oversaw a processing fee (~250$) I have never had. The company stated it's a new fee their competitors are doing as well. Disappointing and in what world does it cost 250 to process an order with todays logistics and supply chain models.

Poor explanation. Will probably explore other companies moving forward.

Reason I chose this business:

Returning customer.

Service
Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI Blake. We do apologize the processing fee is something we have had for some time now associated with our google sale items. The fee is a percentage of the order and was implemented to off set any overhead cost we might encounter.

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