• Contact Lens King

Contact Lens King

Ratings On Other Platforms

Trustpilot
4 / 5
ResellerRatings
4.1 / 5
Better Business Bureau
4.8 / 5
Write a Review

Overview

Contact Lens King has a rating of 4.2 stars from 2,830 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery, and great prices. Contact Lens King ranks 5th among Contact Lenses sites.

  • Service
    421
  • Quality
    2789
Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0

Instant Feedback

23,008 reviews

4
See all photos
How would you rate Contact Lens King?
Top Positive Review

“Contact lens have been very helpful and giving me the...”

bea f.
6/12/24

Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge.

Top Critical Review

“Total SCAM: "Processing Fee" increased the price 90%!”

Steve m.
8/28/22

Contact Lens King is a classic "bait and switch." They advertise contact lenses for a heavily-discounted price -- then when you go through checkout, they add a "processing fee" that nearly doubles the price. My final price for 10 boxes of contacts started at $237 then jumped to $455. The website explains the processing fee with a long, convoluted explanation about trying to generate "increased traffic" to their website. This is pure scam.

Reviews (2,830)

Rating

Timeframe

Other

Reviews that mention popular keywords

contact lens (716) shopping experience (31) eye doctor (58) lens king (604) delivery time (20) processing fee (1249) customer service (707) contact lenses (249)
Thumbnail of user evas325
Colorado
1 review
0 helpful votes
  • Send Message
June 22nd, 2022
Verified purchase

First time customer and love it. Have recommend it to friends

Ordering is easy and shipping is quick. Products are same as Feigheit prices optometrist stores

Quality
Thumbnail of user mariac3227
North Carolina
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

Interface is user friendly, prices were better than other online companies and contacts arrived very fast. Would definitely use Contact Lens along again!

Reason I chose this business:

Best prices

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Maria. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user ronnad9
Nevada
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

It was good. Easy and efficient. Don't make customers input a minimum number of characters describing their experience. People won't fill out reviews.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Ronna. Thank you for ordering with Contact Lens King and for the feedback. We appreciate your business and look forward to serving you in the future.

Thumbnail of user brucel480
Canada
1 review
0 helpful votes
  • Send Message
March 12th, 2022
Verified purchase

Contact Lens King has not only been my choice but because of their amazing prices I have had friends and family ordering from them. Best Price in town

Reason I chose this business:

For all of the reasons above

Quality
Thumbnail of user bethh543
Louisiana
1 review
0 helpful votes
  • Send Message
May 4th, 2022
Verified purchase

Fast delivery, competitive pricing are what Content Lens King is all about. Did I mention their communication was excellent, as well? Could not be more pleased.

Quality
Thumbnail of user cathyb852
North Carolina
1 review
0 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

Quick delivery and was packaged well. Arrived earlier than predicted. Definitely recommend the King, best prices I've seen in various brands, even hard to find lenses.

Reason I chose this business:

Great products across multiple vendors at affordable prices.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Cathy. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user karenc597
California
2 reviews
3 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

Great service. Quick response and follow up was very helpful in insuring I received my order. Definitely recommend using Contact Lens King to anyone that wears contacts.

Eye doctor was hesitant to release prescription so I could order from Lens King and they worked with my eye doctor to get the correct prescription and send me what I requested.

Reason I chose this business:

Most reasonably priced.

Service
Quality
Thumbnail of user peterf979
New York
1 review
0 helpful votes
  • Send Message
April 17th, 2022
Verified purchase

The 19.95 shipping from Champlain Ny to NYC is why I will not use CLK again. Esp as it was my first order, and all the published deals/discounts on website were not real.

*******@gmail.com

as abpve---19.95 shipping for NYS to NYS too much

Service
Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI Peter. We do apologize if you feel the shipping charge is high. The $19.95 shipping is our 2nd Day rate with UPS, our standard delivery charge is $9.95.

Thumbnail of user marger28
New Jersey
1 review
0 helpful votes
  • Send Message
November 27th, 2022
Verified purchase

Customer Service was great. Very patient and answered all my concerns. I had a new perscription and was able to get it from my doctor very quickly with their help.
I plant to order again.

My original perscription was for another lens. My doctor had given me a sample. Coustomer Service helped me get the corrected prescription :-)

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Marge. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user sheliaj57
California
1 review
0 helpful votes
  • Send Message
January 23rd, 2023
Verified purchase

Contact Lens King is great, fast and easy once you have a current prescription. Simply plug in the information, pay with FSA or HSA, with 2 weeks your order will arrive.

Reason I chose this business:

You can't beat Contact Lens King price, believe me I've tried.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Shelia. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user vickies226
New Jersey
1 review
0 helpful votes
  • Send Message
November 3rd, 2021
Verified purchase

Was easy to upload prescription and place order for different contacts in each eye. Service was prompt; contacts were well packaged and arrived quickly.

Reason I chose this business:

Have used in the past when I wore contacts on a daily basis. Great service and reasonable prices.

Quality
Thumbnail of user luisas68
Florida
1 review
0 helpful votes
  • Send Message
July 30th, 2022
Verified purchase

I bought my contact lenses on June 14th and I received them on June 30th. They sold me a product they didn't have and then took as long as they wanted to ship it. Terrible service!

Shipping
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI Luisa. We do apologize for the delay in shipping, unfortunately we did not have the product in stock and did have to wait for the manufacture to send us the product. Upon looking into your order we do see their was a delay on production with the manufacture and did ship the order as soon as they were able to get the product to us.

Thumbnail of user kristae72
Florida
1 review
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase

I could not get my account up and running on line so i called to make my order, and that was even easier! All i had to do was text the prescription to CLK was shipping the lenses out.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Krista. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user marka2173
Kansas
1 review
0 helpful votes
  • Send Message
April 30th, 2022
Verified purchase

Extremely fast shipping and good prices! Compared to other sites or pharmacies like Walgreen, Contact Kings has the best prices for contacts and really fast shipping.

Reason I chose this business:

Promo code from Honey, as well as good prices compared to other places.

Quality
Thumbnail of user mariag1860
Arkansas
1 review
0 helpful votes
  • Send Message
November 8th, 2021
Verified purchase

Great, thank you for being in business in these difficult Covid times. Things are hard, you are very needed to help people with their vision. Thank you! God Bless!

Quality
Thumbnail of user danielc2611
Colorado
1 review
0 helpful votes
  • Send Message
September 7th, 2021
Verified purchase
• Updated review

Great prices and super user-friendly website! As long as you have your prescription, you're set and you can just take a picture of it and upload it which is super handy!

Reason I chose this business:

I have used Contact Lens King in the past and you can't beat the prices and it's very easy and fast to order new lenses.

Quality
Great prices and super user-friendly website!
August 31st, 2021
Verified site experience
• Previous review
Reason I chose this business:

I have used Contact Lens King in the past and you can't beat the prices and it's very easy and fast to order new lenses.

Thumbnail of user melissam3259
Canada
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

Quick and courteous service. Order was shipped within a few hours and customer service rep was really helpful when my online order wouldn't go through.

Reason I chose this business:

Best prices

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Melissa. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user jeane138
Alabama
2 reviews
0 helpful votes
  • Send Message
February 4th, 2022
Verified purchase
• Updated review

I received my old presciption not the new one that I sent ini'm not satisfied with the service I've received this time. Usually you guys do me right but not this time.

Reason I chose this business:

Quality and comfort very reasonable price also

Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

Hi Jean. We do apologize if you have received the incorrect product, if you can please contact customer service Monday-Friday 830am-5pm EST at 1-800-352-0255 we can further assist you.

AWESOME!
December 23rd, 2021
Verified site experience
• Previous review

AWESOME! Everyone is so kind and understanding.

Reason I chose this business:

Quality and comfort very reasonable price also

Thumbnail of user jessicam3080
Georgia
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

I love contact lens king's low prices. I don't love that I can open multiple browsers and get different price quotes from CLK depending on how I reached the site.

Reason I chose this business:

Lowest price, I've bought from them before and happy with the service/product

Service
Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI Jessica. We do apologize. We do advertise on multiple search engines so you will see different promotional pricing, whereas on our website you will our regular full pricing for the product.

Thumbnail of user nob14
Maryland
1 review
0 helpful votes
  • Send Message
December 17th, 2021
Verified purchase

Please describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experiencePlease describe your experience

Reason I chose this business:

Why did you choose Contact Lens King? Why did you choose Contact Lens King? Why did you choose Contact Lens King? Why did you choose Contact Lens King? Why did you choose Contact Lens King? Why did you choose Contact Lens King? Why did you choose Contact Lens King? Why did you choose Contact Lens King? Why did you choose Contact Lens King? Why did you choose Contact Lens King?

Quality
Thumbnail of user michaelp5432
Colorado
1 review
0 helpful votes
  • Send Message
February 13th, 2023
Verified purchase

Ridiculous! Contact Lens King is just gauging Americans with their shipping costs. It doesn't cost $13 to ship two very light and small boxes of contacts. Be better, CLK!

Service
Value
Shipping
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Michael. Thank you for ordering with Contact Lens King. I do apologize but shipping has increased to $12.95 for first class mail. Due to the increase of fuel and freight we also had to raise our shipping rates. We appreciate your business and look forward to serving you in the future.

Thumbnail of user jenh280
North Carolina
1 review
0 helpful votes
  • Send Message
February 11th, 2023
Verified purchase

I chose to order from Contact Lense King because of their competitive pricing.
Product was received in good condition, as ordered, and quickly. Thanks very much!

Reason I chose this business:

Competitive price

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Jen. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user brittanyj395
Kentucky
1 review
0 helpful votes
  • Send Message
January 19th, 2023

Upon searching for cheapest contacts in hopes to get a better price than the 1 given at Walmart (which wasn't too bad but was told cld get cheaper online). Among many found online, contact lense king was the cheapest "ADVERTISED' so I sign up for an account thinking how relieved for finding my contacts for $11.88 per eye. 2 boxes for 30 days. Even more excited when the site revealed 70%off. But when checking out, to my surprise was all the HIDDEN FEES such as: shipping fee & "Processing" fee? Really? A "processing fee"? In addition to shipping.($12.95).in addition to the $for contacts?!($35.64).last time I calculated, $11.88+$11.88=$23.76 So where they got the sub total $35.64 for contacts is beyond what I can comprehend. But let's not forget to add the 'processing fee' of $31.26!? Whaaaaaaaat? Where did that calculation come from? What are we processing?, the prescription that MY DOCTOR wrote out, that "I, me, myself" had to pay $120 for to even have the exam? I mean I don't get it. Why advertise these contacts at 11.88 if during check out, that's clearly not the real price. Wldnt that be false advertising among a few other things.? 11.88 per eye adding up to $23.76 not $35.64! + $12.95 shipping + $31.26 for a grand total of $79.85! How did $23.76 turn into $79.85!? Infuriated for waisting all that time to create account, search and being flooded with emails and texts from you to get a completely different outcome than that advertised is an understatement.

Tip for consumers:
Might want to watch for actual price. Watch for that “processing fee” and the shipping fee. A $23 order that I thought wld be simple turned quickly into a $79 order at checkout. Dishonest is what I see.

Products used:
Didn’t make it past checkout before finding out that this is a bad idea. Lies at the gate

Service
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Brittany. I apologize you are upset about the processing fee and other information regarding our website. As it is stated on our website, save up to 70% off your doctors prices. We take pride that we can offer such discounts to help our customer save a little bit of money regarding their contacts. Regarding the processing fee, we do our best to be upfront and transparent. When you do a Google search for your contacts, you clicked on our advertisement which brought you to our site, landing you on the product page of the contacts you searched for. You will see the same price per box that is being advertised. Under the cost you will also see "this item is on sale and not eligible for any coupons, a processing fee will apply." Which you can clearly see indicated on last photo you provided. You are able to click on the "I" icon where there will be a pop-up explaining the processing fee and showing what the price per box will be. Giving the customer a clear understanding of what they are paying for. Before checkout you can also click on our "shipping information" page to view the various shipping carriers we use and the corresponding rates. Looking at your 2nd photo, I do see the subtotal is based off 3 boxes. ($11.88 x 3 = $35.64) It seems you had an additional box in your cart, once you removed that box there wasn't enough time for the algorithm to adjust to the correct subtotal before taking the screenshot. This would also explain the processing fee total of $31.26. ($31.26 / 3 = $10.42/box - indicated on the product page pop-up message). As you add the items to the cart, the first step will have all charges broken out. In addition to the product page having the processing fee explanation, you can also click on the "?" next to the processing fee on each step of your checkout process. Again, I sincerely apologize for the inconvenience or any frustration this may have caused. If you need further assistance or would like more clarification please contact customer service and they would be happy to assist you.

Thumbnail of user angelec5
Ohio
1 review
0 helpful votes
  • Send Message
November 21st, 2021
Verified purchase

There's nothing to describe I order contacts online I get them I never have any problems the contacts are always good really isn't anything else to say

Reason I chose this business:

Price was the main reason I started ordering them

Quality
Thumbnail of user mitchellk118
New York
1 review
0 helpful votes
  • Send Message
June 22nd, 2022
Verified purchase

Customer service is very responsive and polite. Contacta came very quickly. They are just what I ordered and high quality. Very comfertable. Will be purchasing more very soon.

Excellent. So far, one of the best around. Very impressive.

Service
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user buckyl
bucky l.

How do I know I can trust these reviews about Contact Lens King?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Contact Lens King?